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Menampilkan 1–2 dari 2 artikel
Hotels and Tourism : Case Study of Kingston Hotel in Chow Kit, Malaysia
Septa Intiar
; Ahmad Mansur
; Umar Abdul Jabbar
An International Journal Tourism and Community Review
Vol 2
, No 3
(2025)
This study aims to analyze the effect of service quality on customer satisfaction in the retail sector. The background of this study stems from the importance of service quality in improving customer satisfaction, which ultimately influences loyalty and purchasing decisions. In an increasingly competitive retail environment, customer satisfaction plays a pivotal role in shaping consumer behavior. The method used in this study is a survey with a quantitative approach, where data is collected thro...
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Pelatihan Service Attitude Dalam Meningkatkan Sumber Daya Manusia (SDM) Pada Karyawan Di Kotta Hotel Semarang
Ahmad Mansur
; Syamsul Hadi
; Umar Abdul Jabbar
ARDHI : Jurnal Pengabdian Dalam Negri
Vol 1
, No 4
(2023)
Jembrak In this era of globalization, service is the main key in building positive relationships between service providers and consumers. One of the critical aspects in providing services is attitude or Service Attitude, namely the attitude shown by individuals or organizations in providing services to the community. Service Attitude is not just about providing services, but also creating positive experiences and added value for the communities served. In this context, research and in-depth unde...
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