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Analisis Dasar Hukum dan Penerapan Standar Pelayanan Minimal (SPM) dalam Penyelenggaraan Pelayanan Publik
Sri Yuliyanti Mozin
; Regina Alfanesya Machmud
; Regina Rahmadani Ismail
; Nurul Rabiatul Adawiyah
; Ralda Ivanka A Labino
Studi Administrasi Publik dan ilmu Komunikasi
Vol 3
, No 2
(2026)
Abstract This study aims to analyze the legal basis and mechanisms for implementing Minimum Service Standards (MSS) in public service delivery in Indonesia. As a strategic instrument, the MSS is designed to ensure the fulfillment of citizens' constitutional rights through quality basic services. Using qualitative research methods with a juridical-normative approach, this study evaluates the extent to which the implementation of the MSS has been able to create equitable access to services and ide...
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Kinerja Pelayanan Publik dan Indeks Pelayanan Publik (IPP): Konsep, Dasar Hukum, dan Indikator Pengukuran
Sri Yuliyanti Mozin
; Sri Naila Putri Abdullah
; Alya Putri Pantoiyo
; Nur Afni Zakaria
; Rahmi Thaib
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Vol 3
, No 2
(2026)
Public service performance serves as a crucial measure of how effectively government agencies provide services to the public. Rising expectations from the public compel governments to ensure that services are delivered in an efficient, open, responsible, and responsive manner. Within the realm of public administration reform, the standard of public services has emerged as a key issue for governments looking to enhance public confidence and governance. The Indonesian government has created the Pu...
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Penguatan Kualitas Pelayanan Publik melalui Standar Pelayanan Prima dan Indikator Kinerja Terukur
Sri Yuliyanti Mozin
; Alisa Tutulango
; Siti Vahizrah Carlos
; Faja Diasti Paputungan
; Fathiya H
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Vol 3
, No 2
(2026)
Public service quality has emerged as a crucial metric for assessing how well the government functions and the efficiency of its administration. Recently, rising expectations from the public have led gov-ernments to offer services that are open, responsible, effective, and attuned to citizens' needs. Alongside administrative changes and the evolution of governance models focused on efficiency and citizen satisfaction, the appetite for high-quality public services has surged. Nonetheless, numerou...
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