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Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen pada Gudang JNE Madukoro
Jurnal Manajemen Kewirausahaan dan Teknologi
Vol 3
, No 1
(2026)
Service quality is a critical issue faced by service providers, as it plays a significant role in shaping customer satisfaction and maintaining customer trust for future services. A decline in service quality over time may negatively affect customers’ perceptions and loyalty. Therefore, this study aims to examine the effect of service quality dimensions on customer satisfaction. This research employed a quantitative approach using primary data collected through a survey method. The sampling tech...
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Peran Dinas Perhubungan Provinsi Jawa Timur dalam Peningkatan Kualitas Pelayanan Angkutan Umum Transportasi Bus Antar Kota dalam Provinsi (AKDP)
Jurnal Hukum, Administrasi Publik dan Negara
Vol 3
, No 1
(2026)
This study aims to analyse the role of the East Java Provincial Transportation Agency in improving the quality of inter-city bus transportation services within the province (AKDP) based on Soekanto's role theory (in Solahudin et al, 2022), which is reviewed using three indicators: regulatory role, service role, and supervisory role. The research employed a qualitative research method with techniques of interviews, observation, and documentation of the Transportation Agency, Organda, PO owners, d...
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Analisis Kinerja UMKM Pabrik Tahu Macanan Menggunakan Balanced Scorecard
Tesa Br Simbolon
; Nadia Mayluna
; Asy Syifa Aisyah Huril Ain Wibowo
; Mohamad Narandika
; Septi Yulia Ratih
; Nafisah Indah Pramisti
; Niken Dwi Rahmawati
; Adwitia Dian Savitri
; Desi Ariyani
Jurnal Publikasi Ekonomi dan Akuntansi
Vol 3
, No 4
(2025)
The rapid advancement of information technology has encouraged business actors to adopt digital transformation; this situation is also experienced by Pabrik Tahu Macanan, a small scale tofu factory in Magelang that still relies on manual systems in operation. This study aims to analyze the implementation of management information systems in supporting digital transformation and risk management at Pabrik Tahu Macanan; a descriptive qualitative approach was applied, using interviews, observa...
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Ketidakkonsistenan Dampak Merger dan Akuisisi pada Rasio Keuangan: Literature Review Berdasarkan Sektor dan Metode Evaluasi
Akuntansi Pajak dan Kebijakan Ekonomi Digital
Vol 2
, No 4
(2025)
This study examines the inconsistency of merger and acquisition (M&A) impacts on financial ratio performance across sectors and evaluation methods. This literature review synthesizes ten empirical studies published between 2022 and 2025, focusing on financial indicators before and after M&A transactions. The findings show that the effect of M&A on financial performance varies widely depending on the industry context, time horizon, and analytical technique used. Studies in the technol...
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Efektivitas Perubahan Perilaku dalam Perkara Praktik Penguasaan Pasar dan Penyalahgunaan Posisi Dominan
Majelis : Jurnal Hukum Indonesia
Vol 2
, No 4
(2025)
The rapid growth of Indonesia’s digital economy has created opportunities while simultaneously increasing the risk of monopolistic practices and unfair business competition. To address these issues, the Business Competition Supervisory Commission (KPPU) introduced behavioral remedies as an alternative dispute settlement mechanism. This study aims to analyze the effectiveness of behavioral remedies in cases of market control and abuse of dominant position. The research employs a doctrinal legal m...
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Factors That Influence the Desire of Nursing Students of The Ministry of Health Poltekkes Semarang in the Mental Health Counseling Guidance Process
International Journal of Health and Medicine
Vol 2
, No 4
(2025)
Student mental health is an important issue in higher education, yet many students remain reluctant to utilize counseling services. Several factors are suspected to influence students’ willingness to participate in counseling, including stress levels, social support, public stigma, and self-stigma. This study aimed to determine the relationship between stress level, social support, public stigma, and self-stigma with students’ intention to engage in mental health counseling. The research used a...
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Pengaruh Emotional Bias terhadap Keputusan Pendanaan BUMDes di Jawa Tengah dengan Keseimbangan Investasi Berbasis Imbalan sebagai Variabel Mediasi
Pajak dan Manajemen Keuangan
Vol 2
, No 4
(2025)
The Village-Owned Enterprises (BUMDes) play a strategic role in enhancing the village economy by utilizing the potential within the village. One of the main challenges faced by BUMDes is the issue of capital, which affects the ability of businesses to grow and achieve their shared goals. This study aims to analyze the effect of emotional bias on investment decisions with reward-based investment balance as a mediating variable. This study used a sample of 108 BUMDes scattered across six regions i...
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Business Strategy Formulation for Trans Metro Pekanbaru Using Business Model Canvas and Strategic Environment Analysis
International Journal of Economics and Management Sciences
Vol 2
, No 3
(2025)
This study aims to formulate sustainable and competitive business strategies for Trans Metro Pekanbaru (TMP), a public transportation system managed by UPTD under the regional government. Using the Business Model Canvas (BMC) as the primary framework, supported by SWOT, Porter’s Five Forces, and PESTLE analyses, this research identifies the internal and external factors influencing TMP’s performance. The study found major challenges such as decreased ridership, lack of digital integration, and g...
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Upaya Menjaga Kesehatan Mental Ibu dengan Anak Berkebutuhan Khusus melalui Program Pendampingan Psikologis dan Dukungan Sosial di Yayasan Sahabat Autis Bogor
Jurnal Pengabdian kepada Masyarakat
Vol 5
, No 2
(2025)
The implementation of this research, conducted through Community Service Activities, is grounded in the conditions experienced by parents in caring for children with special needs, such as autism spectrum disorder, ADHD, cerebral palsy, or other developmental disorders. The heavy burden of caregiving can increase the risk of psychological distress. This Community Service Activity was carried out at the Sahabat Autis Bogor Foundation, located in Billabong Permai Housing Complex, Block C3D No. 2,...
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Pemeliharaan Tanaman Obat Keluarga (TOGA) dalam Upaya Meningkatkan Kesehatan Masyarakat di Desa Mata Wawatu
Ardinawati Ardinawati
; Asnita Sari
; Dwi Febriani
; Evitri Anggraeni
; Fadilla Aulia Savana
; La Ode Rifaldy Rizqi Ramadan.M
; Miftahul Hasanah
; Mila Angraeni
; Muhammad Arifin
; Rifdah Molidah
; Rizda Sandiva Saputri
; Rossa Aprilia Wulan As’ad
; Wa Ode Yanti
; Zahra Nuril Anwar
; Zahratul Jannah
; Devi Savitri Effendy
; Ramadhan Tosepu
; Nurmaladewi Nurmaladewi
; Suhadi Suhadi
Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia
Vol 4
, No 1
(2025)
This article discusses the maintenance of Family Medicinal Plants (TOGA) in Mata Wawatu Village as an effort to improve public health. The aim of this program is to provide information to the public regarding the benefits and cultivation techniques of medicinal plants. The methods employed include qualitative research with a descriptive approach, encompassing observations, interviews, and documentation collection. The findings of this study indicate that this initiative has successfully enhanced...
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