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Menampilkan 1–10 dari 48 artikel
Service Quality and Communication Mediating Services-cape Effects on Patient Experience in Pharmacy Installation
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
Patient experience reflects patient’s comprehensive perceptions of service quality, the physical environment, and communication with healthcare providers. This study was motivated by the need to foster positive patient experience in the Pharmacy Installation of Graha Sehat Hospital, Probolinggo through improvements in service quality, servicescape, and effective communication. The objective of this research was to analyze the effects of service quality and servicescape on patient experience, wit...
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Meritocracy Moderating the Influence of Person Job Fit and Career Development on Affective Commitment
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
Background: In the competitive healthcare landscape, where human resources are pivotal to organizational success, affective commitment defined as emotional attachment to the workplace is essential for nurse retention and service quality. Satya Negara Hospital in North Jakarta exemplifies the challenges faced by Indonesian healthcare institutions, with a notably high nurse turnover intention of 30% in 2024, signaling low affective commitment and underscoring the urgency to identify its drivers. W...
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Influence of Healthscapes and Mimetic Desire on Birthing Place Choice Mediated by Perceived Value
International Journal of Health and Medicine
Vol 3
, No 1
(2026)
RS at Kemayoran continues to experience low conversion of antenatal care (ANC) patients to delivery services, with a conversion rate of 6.9% in 2024. The maternity ward Bed Occupancy Rate (BOR) also remains below national standards. Preliminary assessments indicate dissatisfaction with the hospital’s healthscape, low mimetic desire reflected in limited recommendations, and suboptimal perceived value. This study examines the effects of healthscape and mimetic desire on childbirth location decisio...
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Work Fatigue as a Mediator in the Influence of Communication and Assertivity on Nurses' Productivity
International Journal of Management and Digital Sciences
Vol 3
, No 1
(2026)
Rapid global environmental changes, especially due to advances in technology and information, have had a significant impact on various sectors of life, including the health sector. In the context of modern health services, hospitals are no longer just places of healing, but also institutions that are required to provide high-quality services, based on patient safety, and are able to adapt to the dynamics of community needs. This change requires a transformation in human resource management, espe...
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Pengembangan Sistem Presensi Pegawai DesaBerbasis Iot Dan RFID Untuk MeningkatkanEfisiensi Administrasi
Jurnal Elektronika dan Komputer
Vol 18
, No 2
(2025)
The manual employee attendance process at the Perjuk Village government level often results in inaccurate data, delayed recapitulation, and difficulties in real-time attendance monitoring. This study aims to develop an Internet of Things (IoT) and Radio Frequency Identification (RFID)-based village employee attendance system to simplify the administrative process and improve the efficiency of attendance recording. The development method used is the Research and Development (R&D) model with s...
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An Experimental Study of Conduction Heat Transfer Using Phase Change Material Ice Bag Gel in Bricks
Govari, Muhammad Khoirul
; Iwan, Muhammad
; Irawan, Doddy
; Gunarto Gunarto
; Fuazen Fuazen
; Fahrezi, Dian
; Fahrurrozi Fahrurrozi
International Journal of Industrial Innovation and Mechanical Engineering
Vol 2
, No 4
(2025)
This experiment investigates the heat transfer characteristics of an ice bag gel phase change material (PCM) incorporated within bricks. The study seeks to investigate the performance of ice bag gel as PCM in improving thermal behavior of building material. The experiment consisted of subjecting brick samples with and without ice bag gel PCM to thermal cycles in a semi-automated laboratory setup. The results indicate that ice bag gel PCM incorporated in bricks exhibited minimal changes and bette...
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The Influence of Organizational Trust and Job Satisfaction on Patient Safety Culture with Interprofessional Collaboration as an Intervening Variable
International Journal of Management Science and Entrepreneurship
Vol 2
, No 4
(2025)
The implementation of patient safety culture in hospitals remains a significant challenge, often leading to adverse events. Establishing a strong patient safety culture requires effective interprofessional collaboration among healthcare professionals to deliver patient-centered care. However, factors such as organizational distrust and job dissatisfaction continue to hinder collaborative efforts and negatively affect the quality of care and patient safety outcomes.This study aims to examine the...
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Marketing Management of Islamic Boarding Schools in Enhancing Public Trust at Darul Hikmah Islamic Boarding School, Tulungagung
International Journal of Education and Literature
Vol 4
, No 3
(2025)
The management of educational institutions has a strategic role in determining the direction of growth and sustainability of the institution. The success of this management is highly dependent on the administrator's ability to analyze the external environment, understand the position of competitors, optimize internal potential, and formulate superior strategies that are able to maintain competitiveness without ignoring the fundamental values of education. In this context, the application of ma...
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The Role of Patient Experience in Improving the Quality of Hospital Services in DKI Jakarta
International Journal of Management and Digital Sciences
Vol 2
, No 4
(2025)
Hospitals in DKI Jakarta continue to face service quality challenges, including long waiting times, fragmented information systems, and limited patient access to digital health technologies. Although digital transformation and digital literacy are expected to enhance service quality, the mediating role of patient experience remains insufficiently explored. This study investigates the effects of digital transformation and digital literacy on service quality, with patient experience as a mediating...
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Determinants of Experiential Marketing on the Intention to Use Outpatient Services in Class C Hospital
International Journal of Management and Digital Sciences
Vol 2
, No 4
(2025)
Introduction: Experiential marketing has become a growing trend in promotional activities by emphasizing personalization and active customer involvement. Preliminary observations indicate a decline in outpatient visits among patients with general insurance and non-JKN coverage in 2023, which may be influenced by a decrease in their intention to use outpatient services. This condition highlights the need for hospitals to implement experiential marketing strategies to enhance patient interest and...
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