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Pengaruh Fasilitas Hotel Dan Kualitas Pelayanan Terhadap Kepuasan Tamu di Hotel Whiz Prime Padang
Salsa Nabila Edha Hidayatia
; Rahmi Fadilah
Jurnal Pariwisata Indonesia
Vol 2
, No 2
(2025)
This study aims to analyze the influence of hotel facilities and service quality on guest satisfaction at Hotel Whiz Prime Padang. The background of this study is based on the importance of maintaining and improving the quality of hotel services and facilities in order to meet guest expectations and maintain customer loyalty amidst the increasingly tight competition in the hotel industry. This study uses a quantitative approach with a causal associative descriptive method. Data collection was ca...
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Pengaruh Customer Experience terhadap Repurchase Intention Tamu di Favehotel Olo Padang
Feby Kasandi
; Rahmi Fadilah
Jurnal Pariwisata Indonesia
Vol 2
, No 2
(2025)
This study aims to determine the influence of customer experience on guest repurchase intention at Favehotel Olo Padang. The background of this research is based on the importance of customer experience in shaping guests' desire to return to use Favehotel Olo Padang services. This study uses a quantitative approach with a causal associative descriptive method. Data collection was carried out through the distribution of questionnaires to 344 respondents who had or were staying at Favehotel Olo Pa...
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