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Analisis Keluhan Tamu terhadap Kualitas Layanan Housekeeping melalui Google Review: Studi Kasus Hotel Tentrem Yogyakarta
Vindra Akbar Jati Kusuma
; Octaviani Gita Putri
; Emmelia Nadira Satiti
Jurnal Pariwisata Indonesia
Vol 2
, No 3
(2025)
The 5-star hotel is full of beauty, futuristic design, and perfect service. One of the components that guests complain about at the Tentrem Hotel Yogyakarta is housekeeping negligence. The research method is qualitative, with data collection techniques including interviews, observations, and documentation. The results of the study show that the forms of negligence that occur in housekeeping services at Hotel Tentrem Yogyakarta are 3 (three) actions: first, negligence in cleaning guest rooms, err...
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Analisis Implementasi Standar Operasional Prosedur Pembersihan Kamar Tamu di Palm Homestay Kuta Lombok
Octaviani Gita Putri
; Suryani Wardtul Jannah
; Bartolomeus Herawan Mintardjo
; Agus Gunawan
; Dewi Hermawati Wahyuningsih
; Aulia Firmansyah
Jurnal Pariwisata Indonesia
Vol 2
, No 3
(2025)
Amidst increasing guest expectations for accommodation cleanliness and comfort, the implementation of standard operating procedures (SOPs) in housekeeping services has become a crucial aspect in the hospitality industry. Good guest room cleanliness not only enhances comfort but also strengthens an accommodation's image and reputation. One example of an accommodation that implements a room cleaning SOP is Palm Homestay Kuta Lombok. This study aims to analyze the implementation of the SOP for gues...
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