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A Systematic Literature Review on AI and NLP Applications for Customer Support Automation and Digital Service
International Journal of Computer Technology and Science
Vol 2
, No 4
(2025)
This study presents a Systematic Literature Review on Artificial Intelligence (AI) and Natural Language Processing (NLP) applications for customer support automation and digital service optimization. The review follows the PRISMA framework to ensure methodological rigor and transparency, focusing on literature published between 2020 and 2025 from the Scopus database. The findings reveal that AI-driven technologies, including Machine Learning, Deep Learning, and Large Language Models, have signif...
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Analisis Risiko Operasional Berbasis Pendekatan Enterprise Risk Management Pada Usaha Thrift Online Yodhsi Fashion Cirebon
Maria Olivia Pasaribu
; Yesha Artika Galy
; Nurul Pratiwi
; Putri Kemala Dewi Lubis
; Rossy Pratiwi Sihombing
Jurnal Publikasi Ekonomi dan Akuntansi
Vol 2
, No 2
(2024)
The Thrifting Shop has become one of the Small and Medium Enterprises (SMEs) that have experienced significant development over the past few years. The current era of globalization has led to consumer behavior influencing the lives of the general public. This is influenced by changing habits and lifestyles. This behavior requires a larger budget, as it is no longer just about meeting needs but also about satisfying desires. Currently, there is a trend towards second-hand clothing (fashion thrift...
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