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Analisis Kinerja Sistem Informasi Pengiriman Surat Dengan Pendekatan UML Pada Perusahaan Ekspedisi
Switch : Jurnal Sains dan Teknologi Informasi
Vol 2
, No 6
(2024)
This study aims to analyze the performance of the mailing system information in an expedition company using the Unified Modeling Language (UML) approach. The mailing information system plays a crucial role in the smooth operation of the expedition company, particularly in managing the dispatch and delivery of letters and documents effectively and efficiently. This research uses a descriptive method with a quantitative approach to illustrate and analyze the extent to which the system's performanc...
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Analisa Tingkat Kepuasan Pelayanan pada Aplikasi PLN Mobile dengan Metode Service Quality
Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi
Vol 2
, No 4
(2024)
This study aims to analyze user satisfaction with the PLN Mobile application using the Service Quality (SERVQUAL) method. PLN Mobile is a digital innovation from PLN, offering services such as electricity payment, token purchase, and e-commerce for electrical equipment. The SERVQUAL method assesses the gap between customers' expectations and perceptions across five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data collection involved questionnaires focusing on user...
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Analisis Sistem Kinerja SIAKAD untuk Pembayaran SPP Mahasiswa pada STMIK Widuri dengan Metode PIECES
Modem : Jurnal Informatika dan Sains Teknologi
Vol 2
, No 4
(2024)
This research analyzes the performance of the Academic Information System (SIAKAD) in supporting student tuition payments at STMIK Widuri using the PIECES method (Performance, Information, Economy, Control, Efficiency, Service). SIAKAD aims to streamline academic administration and enable online payments. However, issues such as system access delays, especially near payment deadlines, still occur, negatively impacting students' academic services and resulting in administrative penalties. The stu...
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Analisis Kepuasan Mahasiswa STMIK Widuri terhadap Pelayanan Bagian Keuangan Menggunakan Metode Service Quality (SERVQUAL)
Serlianti Waruwu
; Nur Nawaningtyas
Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi
Vol 2
, No 4
(2024)
This study aims to analyze student satisfaction with the administrative services of the Finance Department at STMIK Widuri, utilizing the SERVQUAL method. Effective administrative services are crucial for supporting the quality of higher education and the institution's reputation. Through a questionnaire designed based on the five dimensions of SERVQUAL reliability, responsiveness, assurance, empathy, and tangible evidence data were collected from active students. The analysis results are expect...
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Analisa Kinerja Karyawan Bagian Penjualan Produk Electrical dan Mechanical dengan Metode SWOT
Router : Jurnal Teknik Informatika dan Terapan
Vol 2
, No 3
(2024)
Performance is a performance of the level of success that exists in employees based on the entire process that has been carried out in relation to certain activities during the period determined by the company, especially in the sales sector to achieve turnover for electrical and mechanical products offered to consumers so that further analysis is needed. To further determine the potential performance, use the SWOT method which has 4 parameters such as strengths, weaknesses, opportunities and th...
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Pendeteksian Kerusakan Komputer Editing Sinetron Pada Sistem Pakar Dengan Metode Certainty Factor
Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi
Vol 2
, No 3
(2024)
An expert system is a device designed with the thought processes of one or more experts in specific or complex fields of knowledge. This system is built on instructional elements that identify and analyze data to address unstructured problems or conduct mathematical analyses of particular issues. With the advancement of web-based information technology, computer damage detection becomes easier for users. Therefore, a web-based expert system application using the certainty factor method is needed...
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