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Menampilkan 1–7 dari 7 artikel
Pengaruh Kualitas Pelayanan Dan Variasi Menu Terhadap Kepuasan Pelanggan Di Café Hanna Tea Lima Puluh Kota
Abdul Aziz
; Hijriyantomi Suyuthie
Jurnal Manajemen Pariwisata dan Perhotelan
Vol 3
, No 3
(2025)
The purpose of this study is to describe the quality of service and menu variations on customer satisfaction in relation to visits and to know the influence of these three variables. This study used quantitative and causal approaches. This study used purposive sampling techniques of non-probability sampling type for sampling. This research instrument uses Google forms arranged based on Likert scales, first tested for validity and reliability. This data was analyzed using SPSS version 26.00. The...
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Pengaruh Lingkungan Kerja Dan Motivasi Terhadap Disiplin Kerja Karyawan Di Hotel Balairung Jakarta
Ifrah Galbina
; Hijriyantomi Suyuthie
Jurnal Manajemen Pariwisata dan Perhotelan
Vol 3
, No 3
(2025)
This research aims to determine the influence of the work environment and motivation on employee work discipline at Hotel Balairung Jakarta. The method used in the research is a quantitative method with a causal associative approach. The respondents in the research population were all employees of Hotel Balairung Jakarta with a sample size of 62 respondents. Data collection is carried out by filling out questionnaires or questionnaires which have been prepared using a Likert scale. To test the h...
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Strategi Marketing Public Relations Di The Axana Hotel
Tiara Fadilla Putri Trisnadi
; Hijriyantomi Suyuthie
Jurnal Manajemen Pariwisata dan Perhotelan
Vol 3
, No 3
(2025)
This research is motivated by problems found in the Public Relations Strategy at The Axana Hotel, measured from three indicators, namely Publications, Media Identity and Public Service Activities. Problems are still found related to publications on The Axana Hotel's social media which do not always receive high attention, Identity Media which is still under the shadow of the collapse of the Ambacang Hotel during the Padang earthquake in 2009, Public Service Activities implemented by The Axana Ho...
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Strategi Pengembangan Usaha Wedding Organizer Arunika di Kota Padang
Febrian Rafqi Akbar
; Hijriyantomi Suyuthie
Jurnal Pariwisata Indonesia
Vol 2
, No 3
(2025)
This study aims to identify internal and external factors influencing the development of the Arunika Wedding Organizer business in Padang City and formulate appropriate strategies through a SWOT analysis approach. The research method was conducted qualitatively, with data collection techniques through in-depth interviews with five informants, consisting of business owners, employees, and vendors who collaborate with Arunika. The data obtained was then analyzed to map the strengths, weaknesses, o...
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Analisis Beban Kerja Karyawan Banquet Di UNP Hotel And Convention
Aulia Mutia Giska
; Hijriyantomi Suyuthie
Jurnal Manajemen Pariwisata dan Perhotelan
Vol 2
, No 1
(2023)
The research purpose is to significantly analyze the workload of banquet employees at UNP Hotel & Convention. The research approach is descriptive qualitative. Interviews, observations and documentation were used for the process of data collection. There were 6 respondents from UNP Hotel & Convention banquet employees. Triangulation of data and methods by interview reduction were used to the data analyzed. The research results shown that the workload of banquet employees is not maximal....
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Pengaruh Customer Experience dan Brand Trust Terhadap Customer Loyality Tamu di Hotel Truntum Padang
Perdi Al-Aziz
; Hijriyantomi Suyuthie
Jurnal Manajemen Pariwisata dan Perhotelan
Vol 1
, No 4
(2023)
This research is based on customer loyalty, which is an important factor in retaining guests or customers. Based on good customer experience and brand trust, of course, customer loyalty will increase in guest or customer satisfaction in a company or hotel. However, from this, there are findings in this research conducted on guests at Truntum Hotel Padang, namely that there are still some guests who are not loyal and provide unfavourable comments on their experience staying at Truntum Hotel Padan...
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Pengaruh Servicescape Dan Variasi Menu Terhadap Keputusan Pembelian Di Aroma Resto And Coffee Padang
Muli Junita
; Hijriyantomi Suyuthie
Jurnal Manajemen Pariwisata dan Perhotelan
Vol 1
, No 2
(2023)
This study aims to analyze the influence of servicescape and menu variations on purchasing decisions at Aroma Resto and Coffee Padang. This type of research is a causal associative survey method with quantitative data. The population of this study was consumers who visited Aroma Resto and Coffee Padang with a sample of 110 people, using techniques purposive sampling. The research instrument used questionnaires (questionnaires) arranged according to Likert scale. The data was analyzed using SPSS...
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