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Peran Layanan Terhadap Kepuasan Pelanggan Pada Sektor Perbankan
Derudebu Talunohi
; Erlinda Sholihah
Jurnal Akuntan Publik
Vol 1
, No 3
(2023)
One type of competence that is crucial that must be managed by the banking industry is service. Future challenges will be increasingly severe and increasingly rapid technological advances require the banking sector to provide the best services in order to be able to compete in an increasingly tight business environment. The purpose of this study is to explore the factors that influence customer satisfaction in the banking industry in Indonesia. This research focuses on evaluating service quality...
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Determinants of QRIS Adoption Intention for MSMEs: Identification During Covid-19
Erlinda Sholihah
; Risma Nurhapsari
Proceeding of The International Conference on Economics and Business
Vol 1
, No 2
(2022)
The purpose of this study is to examine the role of product knowledge, perceived benefit, and perceived ease of use on QRIS adoption intention for MSMEs in Semarang City during the Covid-19 pandemic. An associative quantitative approach was applied in this study. Population of this research are merchants in Semarang City’s traditional market. Empirical data were collected through questionnaires from 100 respondents and analyzed with SmartPLS 3.0 based on the SEM-PLS method. The results of this s...
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