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Menampilkan 1–2 dari 2 artikel
Collaborative Governance in Strengthening Hospital Environmental Security: The Phenomenon of Overcrowding of Visitors at Kaimana Hospital
Hasnah Tapa
; Ika Devi Pramudiana
; Dian Feriswara
; Feri Ramadhan
Jurnal Kajian Ilmu Sosial, Politik dan Hukum
Vol 2
, No 2
(2025)
This study analyzes the application of collaborative governance in overcoming the phenomenon of overcrowding of visitors and its impact on environmental security at Kaimana Hospital, West Papua. The background of the research is based on the imbalance in the capacity of hospital infrastructure (serving 65,490 people) with the high number of visits, exacerbated by the habit of the community transporting patients en masse and the massive use of JKN services. The descriptive qualitative method is u...
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Analysis of the Quality of Registration Counter Services Based on the SERVQUAL Model (Case Study at Kaimana Hospital)
Hasnah Tapa
; Ika Devi Pramudiana
; Dian Feriswara
; Feri Ramadhan
International Journal of Social Science and Humanity
Vol 2
, No 2
(2025)
Registration counter services as the main gateway for patient interaction with hospitals play a crucial role in shaping public perception of the quality of health services. However, Kaimana Hospital faces challenges such as long queues, limited physical facilities, and reliance on coordination between units, which have the potential to reduce patient satisfaction. This study aims to analyze the gap between patients' expectations and perceptions of the quality of registration counter services usi...
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