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PERSEPSI KEPUASAN MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK DI SISTEM ADMINISTRASI MANUNGGAL SATU ATAP KABUPATEN BOGOR
Asti Andayani
; ichrisapuji@gmail.com
Economicus : Jurnal Ekonomi dan Manajemen
Vol 11
, No 1
(2020)
This study aims to determine the level of performance of the Bogor Regency SAMSAT service on community satisfaction, then to know the level of expectation of the Bogor Regency SAMSAT service based on public opinion, and the last is to determine the level of disparity between performance and expectations of the Bogor Regency SAMSAT service. The population in this study were the taxpayers at SAMSAT Bogor Regency with a total sample of 100 respondents. Data collection techniques were carried out us...
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ANALISIS KEBUTUHAN PELATIHAN PEGAWAI TATA USAHA BAGIAN ADMINISTRASI SMK NEGERI 1 CIBINONG
Asti Andayani
; Diani Rustianingsih
Economicus : Jurnal Ekonomi dan Manajemen
Vol 10
, No 2
(2020)
SMK NEGERI 1 Cibinong is an educational institution, whose function is to help someone to have the expertise to live in society, and to develop their and the community's potential. This research was conducted at SMK Negeri 1 Cibinong. The method used for data analysis is the Training Need Assessment Tool (TNA-T), to find out a gap between the Occupational Ability (KKJ) and Personal Ability (KKP). Respondents numbered 12 people. KKP and KKJ measurement indicators are the skills and expertise of e...
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