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Pengaruh Ketersediaan Fasilitas Pada Ruang Tunggu Terhadap Kepuasan Penumpang di Bandar Udara Sultan Mahmud Badaruddin II Palembang
Rofi Aditya Nugroho
; Annike Resty Putrie
Jurnal Manajemen Kreatif dan Inovasi
Vol 2
, No 2
(2024)
Transportation is a service system in which vehicles and infrastructure are used by the community to facilitate travel between cities and countries. One of the modes of transportation at this time that is developing is air transportation. In the changing transportation industry, there is also a need to maintain, develop and provide airport transportation facilities. With the provision of these facilities, passengers are expected to feel comfortable and safe when traveling by plane. Therefore, ai...
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Pengaruh Sistem Web Check-In Terhadap Kepuasan Penumpang Maskapai Citilink Di Bandar Udara Abdulrachman Saleh Malang
Riza Prilia Mayasopa
; Annike Resty Putrie
Jurnal Mahasiswa Kreatif
Vol 1
, No 5
(2023)
The existence of a web check-in system facility provided by Citilink airline is one of the company's efforts to reduce complaints from passengers during the check-in process. Where many passengers have to stand for a long time to queue at the check-in counter. So that passengers feel tired and inefficient in the use of time. The purpose of this study is to obtain information about the effect of the web check-in system on Citilink airline passenger satisfaction at Abdulrachman Saleh Airport Malan...
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