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Menampilkan 1–10 dari 26 artikel
Implementation of Good Governance in Improving Consular Services at the Consulate General of the Republic of Indonesia in Tawau
Agussalim Agussalim
; Amirul Mustofa
; Sarwani Sarwani
; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews
Vol 3
, No 2
(2026)
This study analyzes the implementation of Good Governance in enhancing consular services at the Consulate General of the Republic of Indonesia in Tawau, using a qualitative approach with a case study paradigm. The findings reveal several key points: First, transparency in consular services is achieved through openness about procedures, fees, and service time standards via official platforms like websites, social media, and notice boards. This transparency reduces information asymmetry, prevents...
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The Role of the Protocol Division in Supporting the Activities and Performance of Regional Leaders
Firhan Mahdavikia
; Amirul Mustofa
; Sarwani Sarwani
; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews
Vol 3
, No 2
(2026)
This study aims to analyze the role of the Protocol Division in supporting the activities and performance of regional leaders, particularly from the functional and interpersonal aspects in local government administration. The study employs a qualitative approach using Qualitative Secondary Analysis (QSA) through a review of literature, policy documents, and relevant previous research on protocol functions within government organizations. The analysis is grounded in organizational role theory and...
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Public Service Transformation Through E-Government in the Klampid New Generation Application at the Department of Population and Civil Registration of Surabaya City
Dimas Rahmatullah
; Amirul Mustofa
; Sarwani Sarwani
; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews
Vol 3
, No 2
(2026)
The transformation of public services through information technology has become one of the government’s strategies to improve service quality for the community. The implementation of e-government enables public services to be delivered more effectively, efficiently, transparently, and with easier access. This study aims to analyze the transformation of public services through the implementation of e-government in the KLAMPID New Generation application at the Department of Population and Civil Re...
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Evaluation of the Impact of Leadership Training on Organizational Service Effectiveness in the Tambrauw Regency Government
Yacoba Tabita Kinho
; Amirul Mustofa
; Sedarmayanti Sedarmayanti
; Dian Ferriswara
International Journal of Social Sciences and Communication
Vol 2
, No 2
(2026)
This study aims to evaluate the impact of leadership education and training on organizational service effectiveness within the Tambrauw Regency Government, Papua. Leadership training is an important instrument in developing the competencies of Civil Servants to enhance leadership capacity, managerial skills, and public service quality. However, its implementation needs evaluation to determine its impact on organizational performance and service effectiveness. This research uses a qualitative app...
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Improving Public Services Based on E-Government at the Population and Civil Registration Office of Gresik Regency
Apri Widyastik
; Amirul Mustofa
; Ulul Albab
; Sri Kamariyah
International Journal of Social Sciences and Communication
Vol 2
, No 2
(2026)
This study aims to analyze the implementation of e-government in improving the quality of public services at the Population and Civil Registration Office of Gresik Regency. The study uses a qualitative descriptive approach, with data collection techniques including observation, interviews, and documentation. The analysis focuses on the stages of e-government implementation, covering the dimensions of presence, interaction, and transaction in population administration services. The results indica...
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Capacity Building of Government Officials in the Implementation of Electronic-Based Government Systems
Abdi Susanto
; Amirul Mustofa
; Sedarmayanti Sedarmayanti
; Dian Ferriswara
International Journal of Social Sciences and Communication
Vol 2
, No 2
(2026)
This research aims to analyze the capacity building of government personnel in implementing the Electronic-Based Government System (SPBE) at the Department of Communication and Informatics of Gresik Regency, which plays a strategic role in digital governance. This study uses a qualitative approach focusing on capacity development strategies and constraints at individual and organizational levels. The findings show that capacity building is carried out through two main strategies: human resource...
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Collaborative Governance in Service Innovation: A Study of Dukcapil with the Religious Court in the Integrated Marriage Legalization Service Program in Raja Ampat
Ivana Beatrice Manpioper
; Amirul Mustofa
; Sedarmayanti Sedarmayanti
; Dian Ferriswara
International Journal of Social Sciences and Communication
Vol 2
, No 2
(2026)
This study aims to analyze the practice of collaborative governance in the innovation of population administration services through the integrated marriage legalization (isbat nikah) program implemented by the Civil Registration and Population Office (Dukcapil) in collaboration with the Religious Court. The program represents a governmental initiative to provide legal certainty for unregistered marriages while improving citizens’ access to legal identity documents. This research employs a qualit...
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Administrative Capacity in Executive Service Delivery: A Literature Review on Government Protocol Functions
Firhan Mahdavikia
; Amirul Mustofa
; Sarwani Sarwani
; Dian Ferriswara
International Journal of Social Sciences and Communication
Vol 2
, No 1
(2026)
Administrative capacity has long been recognized as a fundamental determinant of governmental effectiveness, yet its role in executive service delivery, particularly in relation to government protocol functions, remains conceptually underdeveloped in public administration scholarship. Existing studies on administrative capacity predominantly focus on policy formulation, implementation, and citizen-facing service delivery, while research on executive governance and executive support systems often...
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Administrative Capacity in Consular Services: A Literature Review on Institutional Readiness in Serving Indonesian Migrant Workers
Agussalim Agussalim
; Amirul Mustofa
; Sarwani Sarwani
; Dian Ferriswara
International Journal of Social Sciences and Communication
Vol 2
, No 1
(2026)
Consular services have become a critical site of state intervention in the governance of international labor migration, particularly for migrant-sending countries such as Indonesia whose citizens depend on overseas missions for administrative protection and access to public services abroad. Despite the growing importance of consular institutions in safeguarding migrant workers’ rights and welfare, existing scholarship remains fragmented, offering limited conceptual integration of how administrat...
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Administrative Capacity in the Implementation of Digital Population Administration Services: A Literature Review of the KNG Program in Surabaya City Government
Dimas Rahmatullah
; Amirul Mustofa
; Sarwani Sarwani
; Dian Ferriswara
International Journal of Social Sciences and Communication
Vol 2
, No 1
(2026)
Digital transformation has become a central agenda in local governments seeking to improve the effectiveness, accessibility, and reliability of public service delivery, particularly in population administration services that constitute the legal foundation of citizenship. In Indonesia, the Surabaya City Government has implemented the Klampid New Generation (KNG) program as an integrated digital platform for population administration services, aiming to streamline civil registration processes, en...
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