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Pengaruh Promosi Media Sosial, Lokasi, dan Nilai Persepsian terhadap Kepuasan Konsumen pada Warteg Bunana
Jurnal Manajemen dan Ekonomi Bisnis
Vol 6
, No 2
(2026)
This study is motivated by the importance of maintaining consumer satisfaction amidst increasingly fierce competition in the culinary business, where Warteg Bunana faces challenges in the form of a decline in the number of customers over the past two years. The objective of this research is to determine and analyze the influence of social media promotion, location, and perceived value on consumer satisfaction at Warteg Bunana in Batam City. The research method used is a quantitative approach wit...
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Pengaruh Kemauan Membayar, Kemampuan Membayar dan Kesadaran Membayar Masyarakat terhadap Pencapain Pendapatan BLUD Pengelolaan Air Bersih Kota Batam
Jurnal Manajemen dan Ekonomi Bisnis
Vol 6
, No 2
(2026)
This research is motivated by the vital role of clean water services and the need to optimize operational revenue at BLUD UPT Water Supply Management in Batam City. The study aims to analyze the influence of willingness to pay, ability to pay, and payment awareness on BLUD revenue achievement. A quantitative associative approach was employed, involving a population of 29,047 customers. A sample of 100 respondents was determined using the Slovin formula, and data were analyzed via multiple linear...
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Implementing Good Governance Principles: Administrative Reform in Indonesian Local Government
International Journal of Management and Digital Sciences
Vol 3
, No 2
(2026)
Good governance has become a crucial framework for improving public sector effectiveness, accountability, and responsiveness to citizens’ needs. In Indonesia, decentralization policies since 1999 have devolved significant authority and resources to local governments, creating both opportunities and challenges in implementing good governance principles. This study examines administrative reform efforts in Indonesian local governments, focusing on progress, challenges, and key success factors. Usi...
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Evaluation of the Impact of Leadership Training on Organizational Service Effectiveness in the Tambrauw Regency Government
International Journal of Social Sciences and Communication
Vol 2
, No 2
(2026)
This study aims to evaluate the impact of leadership education and training on organizational service effectiveness within the Tambrauw Regency Government, Papua. Leadership training is an important instrument in developing the competencies of Civil Servants to enhance leadership capacity, managerial skills, and public service quality. However, its implementation needs evaluation to determine its impact on organizational performance and service effectiveness. This research uses a qualitative app...
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Improving Public Services Based on E-Government at the Population and Civil Registration Office of Gresik Regency
International Journal of Social Sciences and Communication
Vol 2
, No 2
(2026)
This study aims to analyze the implementation of e-government in improving the quality of public services at the Population and Civil Registration Office of Gresik Regency. The study uses a qualitative descriptive approach, with data collection techniques including observation, interviews, and documentation. The analysis focuses on the stages of e-government implementation, covering the dimensions of presence, interaction, and transaction in population administration services. The results indica...
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Capacity Building of Government Officials in the Implementation of Electronic-Based Government Systems
International Journal of Social Sciences and Communication
Vol 2
, No 2
(2026)
This research aims to analyze the capacity building of government personnel in implementing the Electronic-Based Government System (SPBE) at the Department of Communication and Informatics of Gresik Regency, which plays a strategic role in digital governance. This study uses a qualitative approach focusing on capacity development strategies and constraints at individual and organizational levels. The findings show that capacity building is carried out through two main strategies: human resource...
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Collaborative Governance in Service Innovation: A Study of Dukcapil with the Religious Court in the Integrated Marriage Legalization Service Program in Raja Ampat
International Journal of Social Sciences and Communication
Vol 2
, No 2
(2026)
This study aims to analyze the practice of collaborative governance in the innovation of population administration services through the integrated marriage legalization (isbat nikah) program implemented by the Civil Registration and Population Office (Dukcapil) in collaboration with the Religious Court. The program represents a governmental initiative to provide legal certainty for unregistered marriages while improving citizens’ access to legal identity documents. This research employs a qualit...
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Administrative Capacity in Consular Services: A Literature Review on Institutional Readiness in Serving Indonesian Migrant Workers
International Journal of Social Sciences and Communication
Vol 2
, No 1
(2026)
Consular services have become a critical site of state intervention in the governance of international labor migration, particularly for migrant-sending countries such as Indonesia whose citizens depend on overseas missions for administrative protection and access to public services abroad. Despite the growing importance of consular institutions in safeguarding migrant workers’ rights and welfare, existing scholarship remains fragmented, offering limited conceptual integration of how administrat...
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Administrative Capacity in Executive Service Delivery: A Literature Review on Government Protocol Functions
International Journal of Social Sciences and Communication
Vol 2
, No 1
(2026)
Administrative capacity has long been recognized as a fundamental determinant of governmental effectiveness, yet its role in executive service delivery, particularly in relation to government protocol functions, remains conceptually underdeveloped in public administration scholarship. Existing studies on administrative capacity predominantly focus on policy formulation, implementation, and citizen-facing service delivery, while research on executive governance and executive support systems often...
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Administrative Capacity in the Implementation of Digital Population Administration Services: A Literature Review of the KNG Program in Surabaya City Government
International Journal of Social Sciences and Communication
Vol 2
, No 1
(2026)
Digital transformation has become a central agenda in local governments seeking to improve the effectiveness, accessibility, and reliability of public service delivery, particularly in population administration services that constitute the legal foundation of citizenship. In Indonesia, the Surabaya City Government has implemented the Klampid New Generation (KNG) program as an integrated digital platform for population administration services, aiming to streamline civil registration processes, en...
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