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Implementation of Lean Hospital and Continuous Improvement in Reducing Outpatient Pharmacy Waiting Time
Afrianti Handayani
; Aprilita Rina Yanti
; Agusdini Banun
International Journal of Economics and Management Sciences
Vol 3
, No 1
(2026)
Prescription waiting time is a key indicator of pharmacy service quality that directly influences patient satisfaction and hospital efficiency. Data from the Outpatient Pharmacy Installation of Pelabuhan Jakarta Hospital show average waiting times of 30.49 minutes for non-compounded medications and 35.93 minutes for compounded medications. Although these figures are still within national standards, they have not met the hospital’s internal targets, indicating inefficiencies that require systemat...
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Analysis of Medical Personnel Compliance Factors in Prescribing Based on the National Formulary
International Journal of Management Science and Entrepreneurship
Vol 3
, No 1
(2026)
Medical personnel compliance in prescribing drugs according to the National Formulary (ForNas) is essential to ensure rational therapy, improve service quality, and enhance efficiency in health financing at government health facilities. However, compliance remains a challenge at Johar Baru Regional General Hospital, Central Jakarta. This study aimed to analyze factors influencing medical personnel compliance with ForNas-based prescribing, including drug availability, management policies, and the...
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Analysis of Non-Formulary Prescription Compliance in BPJS Patients at Harapan Kita Children’s and Mother’s Hospital, Jakarta
International Journal of Health and Medicine
Vol 2
, No 3
(2025)
Non-formulary drug utilization in Harapan Kita Children’s and Mother’s Hospital presents a substantial challenge in healthcare cost management, especially for patients enrolled in the BPJS health insurance program. Given its status as a national referral hospital, Harapan Kita Children’s and Mother’s Hospital encounters a high prevalence of complex maternal and child health cases requiring the use of medications beyond the scope of the national formulary. This research endeavor seeks to examine...
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Analysis Of The Differences In Drug Procurement Via E-Catalog In The Years 2022 And 2023 At The Pharmacy Department Of X Hospital
Journal of Educational Innovation and Public Health
Vol 2
, No 3
(2024)
Government policy changes and drug price fluctuations related to e-catalog can affect drug costs and types purchased between 2022 and 2023. This research aimed to analyze the differences in drug procurement using the e-catalog system and its interaction with hospital financial and operational variables. The study employed a mixed-methods approach to understand the dynamics of drug procurement at Pharmacy Department of X Hospital through the e-catalog system between 2022 and 2023. This research e...
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