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This study aims for test influence work stress, nurses' caring behavior and work culture towards service excellence. This research uses a survey method, namely research that takes samples from a population using a questionnaire as the main data collection tool to study symptoms. or phenomenon Which observed. Study This use design causality based on dimensions time, that is, measurements of the independent and dependent variables are carried out at the same time. The unit of analysis is the individual, and the data analysis method uses correlation and regression. The sample used in this study is study This is nurse in Care Stay Hospital Dharmais Cancer Which amount to 249 respondents. Data research obtained from results filling questionnaire And analyzed with use technique analysis SEM PLS with the help of program Smart PLS. Results this research show that (1) stress Work negative impact and significant towards service excellence, the higher the nurse's work stress, the lower it is excellent service nurses, and vice versa lower stress Work nurse so increasingly supported by service excellence nurse. Stress Work proven is Wrong One factor Which affect service excellence; (2) behavior caring nurse influential positive to service excellence Which means that that The higher the nurse's caring behavior, the higher the service excellence, and vice versa, the lower the caring behavior. Caring nurse so the more low service excellence. Behavior caring nurse proven is wrong one factor which affect service excellence; (3) culture work no influential towards service excellence and it can be concluded that work culture has not been proven to be a factor that influences service excellence.

One form of employee development is to provide training to employees to improve hotel services. This training is very beneficial for employees because not only will their performance develop but they will also be ready when they will lead a company. Providing training to employees is an investment for the company not only for individuals, but for the company as a whole, with this training employees are helped to do the existing work, and improve their ability to carry out their work. It was found that there was a positive and significant influence between employee training and improving the quality of hotel services. This study aims to analyze the effectiveness of employee training programs on improving hotel services at Pullman Bandung, the implications of these findings indicate importance investment sustainable under development source Power humans to achieve service excellence.

To win competition in business world, all businessman must have selling method effective efficiently in order to get right target and low east, to reach the target, the company should have same index parameter. To measure quality of service that be given to customer, many company try to implement service excellence, but fail, meanwhile the company is given out cost, time, power no so a little to do some training for his employees, what problem ?, actually, just giving training is not one solution because, familiarization, and manner to save customer is not so enough will be paradigm and skill for front line to save the customer, but seriously, high commitment at each of organization especially top management service excellence must be implemented in structural oriented at each of company.