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The study conducted at OMNI Cikarang Hospital in 2021 aimed to assess the impact of nursing services on patient satisfaction. Using a cross-sectional, analytical survey methodology, 73 respondents, comprising both inpatients and outpatients, were sampled through accidental sampling. Bivariate and univariate analysis were employed for data analysis.Results revealed that 61.6% of respondents were classified as satisfied, while 38.4% were unsatisfied. Patient satisfaction was significantly associated with tangibles, dependability, assurance, responsiveness, and empathy, as indicated by the chi-square statistical test. Particularly, there was a substantial correlation (Spearman rho = 0.799) between patient satisfaction and the responsiveness of nursing services.The findings underscored the importance of maintaining and enhancing the standard of nursing care to ensure patient satisfaction. Specifically, the study emphasized the significance of tangibles, dependability, responsiveness, assurance, and empathy in influencing patient satisfaction levels. Therefore, it is imperative for medical professionals, especially nurses, to focus on these aspects to meet patient expectations and enhance their overall experience with healthcare services.In conclusion, the study highlighted the crucial role of nursing services in shaping the perception of health service institutions like OMNI Cikarang Hospital. By prioritizing and improving various dimensions of nursing care, hospitals can strive to consistently meet patient needs and expectations, ultimately enhancing overall satisfaction levels.

Introduction: Nursing services as the front line play a very high role in the satisfaction received by patients One of the determinants of patient satisfaction is the quality of nursing services towards the quality of health services, even becoming one of the determining factors for the image of health service institutions. Objective: to analyze the relationship between the quality of nursing services and patient satisfaction in the Emergency Room of Dr Hafiz Cianjur Hospital Method: The design used is descriptive analytics with a cross-sectional approach The sample taken was 94 respondents using accidental sampling techniques Research data was taken using a questionnaire sheet in October - December 2023. Results: After analyzing the data, it was tabulated using chi square test with a significance level of 005 The research results showed that the Quality of Nursing Services (564%) had 53 respondents in the moderate category and Patient Satisfaction (543%) had 51 respondents in the moderate category The statistical test results obtained a significance value of 0002 Based on the value of p <0005, it can be concluded that there is a relationship between the quality of nursing services and patient satisfaction in the Emergency Room of the Hospital.