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Nabila Azka, Zahrah; Segarwati, Yulia; Harazaky Gea, Angelina; Nuur Lathifah, Ananda Ayriliyana

Journal Media Sosial dan Creative Industries 2026 CV. Seoul Publisher

Vocational high school graduates are expected to master not only technical competencies but also interpersonal skills that support their readiness for the workplace. Field observations at SMK Pasundan 1 Bandung indicate that students in the Online Business and Retail (Bisnis Daring dan Ritel) program still show a low level of assertive communication, evidenced by their difficulty in expressing opinions confidently, refusing requests politely, and handling direct interaction with customers. This community service program (Program Kemitraan Masyarakat/PKM) was designed to develop students' assertive communication skills through the role-play method. The program consists of five stages: needs analysis, development of training materials and role-play scenarios, training and practice, evaluation and feedback, and continued mentoring. Students are placed in simulated roles such as seller, buyer, and observer in scenarios involving customer service, complaint handling, price negotiation, and teamwork. The information-dissemination approach combines material delivery, discussion, hands-on practice, and technical guidance. The program is expected to increase students' understanding of assertive communication concepts, strengthen their interpersonal communication skills, and provide an applied learning experience relevant to the demands of the retail and customer-service industry. The expected output of this activity is a scientific article published in a nationally accredited (Sinta) journal.

Panjaitan, Dirga Azhar; Siregar, Zekwin; Syaputra, M. Rizky; Zalindri, Diani; Khalijah, Siti +2 more

Jurnal Pengabdian kepada Masyarakat Wahana Usada (WUJ) 2026 Sekolah Tinggi Ilmu Kesehatan KESDAM IX/Udayana

Background:Flooding is one of the most common environmental problems in residential areas and is closely related to poor community awareness of waste management. Improper waste disposal can clog drainage systems, increase the risk of flooding, and lead to various environmental health problems. Objective: This community service activity aimed to improve community knowledge and awareness regarding waste management and environmental health as an effort to prevent flooding in Panompuan Jae Village. Methods: The activity was conducted on May 22, 2026, at the Panompuan Jae Village Prayer House involving 15 women from a local religious study group. The educational methods included lectures, discussions, and interactive question-and-answer sessions. The materials covered waste classification, household waste management, environmental health, and the relationship between environmental cleanliness and flooding. Results: The activity improved participants’ understanding of proper waste management. Participants were able to distinguish between organic and inorganic waste and understood appropriate waste handling practices. They actively participated in the discussion and showed an initial commitment to disposing of waste properly and maintaining environmental cleanliness. Conclusion: The community education program successfully improved public knowledge and awareness regarding waste management and environmental health, supporting flood prevention efforts in Panompuan Jae Village.

Rasiban Rasiban; Tri Wahyudi; Elviwani Elviwani; Aditya Bagas Pramudhi

International Journal of Computer Technology and Science 2026 Asosiasi Riset Teknik Elektro dan Infomatika Indonesia

Computers in one of the network companies at PT. Estrada uses the Fortinet operating system. The final result expected through this implementation is to comprehensively see the capabilities of the firewall on Fortinet in overcoming the problem of blocking social media applications and streaming platforms during working hours. Blocking the application in question is the ability to filter web processes such as Facebook, Instagram, YouTube, etc. In the tests carried out, web filtering was able to block applications on social media and streaming platforms, which proves that the performance of web filtering is quite good. In analyzing web filtering performance, use the office hour rule tool by carrying out the rule schedule in the Fortinet network and displaying all the information in detail. The final result obtained in the network application filtering simulation process using Fortinet is that every network sent cannot be entered (blocked) on both social media applications and streaming platforms.

Annida Haya Fadhilah; Bekti Nugrahadi; Anita Oktaviana Trisna Devi

Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika 2026 Asosiasi Riset Ilmu Teknik Indonesia

PT. X is a textile company that produces greige fabric. One of the crucial stages in the greige fabric production process is inspection. Currently, the facility layout of the inspection area at PT X is still suboptimal. This results in longer fabric movement distances and increased time, leading to delivery delays and higher material handling costs. This study aims to design an optimal facility layout in the inspection area using the Activity Relationship Chart (ARC) method and to determine the distances, times, and costs for the proposed layout. In the initial production layout, the fabric movement distance reached 26,130 meters in one working day, and the fabric movement time was 936 minutes. Furthermore, the initial production layout generated a relatively high OMH of Rp 13,742,980 per month. After designing the facility layout using the Activity Relationship Chart (ARC) and Blockplan methods, the proposed layout was arranged according to the production process sequence, resulting in a smoother material flow. The proposed layout yields 16,830 meters of fabric movement per workday, 660 minutes of required time, and a monthly OMH of Rp 7,945,622, with an efficiency of 39.32%.

Zefanya Godlife Kharisma Rori

Sukacita : Jurnal Pendidikan Iman Kristen 2026 Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

This study examines the theological tension between devotion to God and the influence of mammon within the context of church ministry, as reflected in Matius 6:24. The research aims to analyze how materialism shapes attitudes, motivations, and practices in ecclesiastical service, particularly in relation to financial and administrative responsibilities. The method employed is a literature analysis combined with a phenomenological approach, allowing for an integration of biblical teachings and lived ministry experiences. The findings reveal that mammon is not merely a material entity but a competing spiritual force that demands human loyalty, often subtly influencing the orientation of ministry. Materialism, therefore, emerges as a critical challenge to ministerial integrity, especially in contexts involving financial management. The novelty of this study lies in its integration of theological reflection with empirical ministry experience, emphasizing that integrity in church service is not only tested in spiritual expressions but also in the handling of material resources. This study contributes to practical theology by offering a contextual understanding of how faithfulness to God must be maintained amidst the persistent tension between spiritual calling and material demands.

Sasongko Fiqri Wahyu Illahi; Bekti Nugrahadi; Anita Oktaviana Trisna Devi

Jurnal Riset Rumpun Ilmu Teknik 2026 Pusat riset dan Inovasi Nasional

The development of MSMEs in the traditional food sector requires business actors to increase production capacity. MSME Gethuk Lindri Niki Eco plans to build a larger facility to meet increasing demand. However, the layout planning is still based on rough drawings and experience, which can lead to inefficient material movement. This study aims to provide an overview of recommendations for a more efficient production facility layout using the CRAFT method. The research method involves collecting data on production processes, departmental areas, and material movement frequency. Moreover, an Activity Relationship Chart (ARC) is compiled to identify the close relationships among departments. The results of the analysis are visualized with a Block Plan. Furthermore, the layout is optimized using the CRAFT method. The results show that the recommended layout reduces the total material movement distance from 60.96 meters to 58.19 meters or a reduction of 4.53%. In addition, material handling costs also decreased from Rp. 780.64 to Rp. 766.19 or a savings of 1.85%. Thus, the application of the CRAFT method resulted in a more efficient production layout at the Gethuk Lindri Niki Eco MSME.

Rani Aulia; Orin Gusta Andini; Sulung Nugroho

Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA 2026 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

This study aims to analyze the implementation of rehabilitation at the investigation stage for drug abuse cases and the integrated assessment mechanism in influencing decisions to continue or terminate legal proceedings against drug users in Samarinda City. Drug abuse remains a serious issue in Indonesia, with more than 60% of inmates in correctional institutions being convicted of narcotics-related crimes. This condition indicates that conventional punitive approaches have not been effective in reducing drug abuse; therefore, the application of rehabilitative legal policies, as stipulated in Law Number 35 of 2009 on Narcotics and Supreme Court Circular Letter (SEMA) Number 04 of 2010, is necessary. This research employs a socio-legal research method with a qualitative approach, conducted through in-depth interviews with investigators at the Samarinda City Police (Polresta Samarinda) and officers at the National Narcotics Agency (BNN) of Samarinda, as well as a literature review of relevant laws and legal materials. The findings reveal that the implementation of rehabilitation at the investigation stage in Samarinda City has not been fully effective, due to limited resources, lack of inter-agency coordination, and the persistence of a repressive paradigm in handling narcotics cases.

Diki Abdul Hamid; Ahmad Yunus; Dairani Dairani

Deposisi: Jurnal Publikasi Ilmu Hukum 2026 International Forum of Researchers and Lecturers

This study aims to analyze the effectiveness of legal protection for children as victims of sexual violence based on Law Number 35 of 2014 concerning Child Protection. Sexual violence against children constitutes a serious violation of human rights and has long-term impacts on the physical, psychological, and social development of victims. Normatively, the law regulates various forms of protection, including prevention, handling, rehabilitation, and the imposition of stricter sanctions against perpetrators. However, in practice, several obstacles remain in the implementation of such legal protection. This research employs a normative legal research method using statutory and conceptual approaches. The legal materials consist of primary, secondary, and tertiary sources analyzed qualitatively through legal interpretation techniques. The analysis evaluates the conformity between the legal norms stipulated in the legislation and their implementation in practice. The results indicate that, normatively, Law Number 35 of 2014 provides a relatively comprehensive legal framework for protecting child victims of sexual violence. Nevertheless, its effectiveness is hindered by challenges such as law enforcement issues, limited facilities and infrastructure, lack of inter-agency coordination, and social stigma toward victims. Therefore, strengthening policy implementation and enhancing synergy among stakeholders are necessary to ensure optimal legal protection for children as victims of sexual violence.  

Budiyanto Budiyanto; Abdul Malik Mufty; Dian Rahadian

Jurnal Riset Rumpun Ilmu Pendidikan 2026 Lembaga Pengembangan Kinerja Dosen

Child violence cases in Jayapura City demonstrate a distinctive pattern of legal settlement characterised by the strong coexistence of customary law and the formal juvenile criminal justice system. While national legislation mandates diversion and restorative justice as primary mechanisms in handling children in conflict with the law, empirical findings reveal that most cases are resolved through indigenous customary forums known as para-para adat. This study aims to analyse the forms of settlement applied to child violence cases and to identify the constraints encountered in implementing both customary mechanisms and the formal juvenile justice system. The research employs a normative-empirical approach by combining statutory analysis with field data obtained from law enforcement institutions, legal aid organisations, and community respondents. The findings indicate that approximately ninety percent of cases between 2019 and 2024 were settled through customary mechanisms involving collective responsibility and the payment of customary fines as symbolic and material restoration. Diversion mechanisms under the formal system were rarely implemented. Although customary settlement is perceived as flexible, culturally legitimate, and socially restorative, several obstacles persist, including disagreement over compensation, inability to fulfil customary obligations, and limited awareness of restorative justice procedures. The study highlights the need to harmonise legal pluralism within child protection policies to ensure that customary practices align with the best interests of the child and national legal standards.

Jedho, Yulita Ermiana; Herdi, Henrikus; Aurelia, Pipiet Niken

Jurnal Projemen UNIPA 2026 Universitas Nusa Nipa Maumere

 Non perfoming Loans are one of the main risks faced by savings and loan cooperatives and can impacts the financial stability as well as the sustainability of the cooperativ, s operations. this study aims to analyze strategies for handing non-performing loans based on the concepts of credit risk manajement at KSP Kopdit Tuke Jung Deru Dede Branch. This reserch use a qualitative approach with data collection methods through observation, interviews, and documentation. The data analyzed include non-performing loan data for the period 2022-2024 as well as interview results with the cooperative management. The data analys technique is carried out qualitatively and descriptively by linking field finding to findings to the concept of credit risk manajement, which includes risk identification, measurement, and control. The research result indicate that the increase in non-performing loans is influenced by internal factors such as suboptimal credit supervision, as well as exernal factors such as a decline in income and weak manajerial capacity of member businesses. The strategies for handling non-perfoming loans implemented by KSP Kopdit Tuke Jung include rescheduling, reconditioning, and restructuring. The implemention of these strategies is considered quite effective in helping members fulfil their credit obligations and reducing the cooperative, s risk of losses. Although strengthening credit analysis and post-credit supervision is still needed. This study is expected to serve as an evaluation material and reference for credit unions in improving sustainable risk manajement.  

Fahmi Haikal Hary Putra; Bekti Nugrahadi; Erna Indriastiningsih

Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 2026 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

The management of used goods in warehouses involves a high level of complexity due to the wide variety of item types, differences in economic value, and limitations in space and labor. These conditions result in unstructured item arrangement, difficulties in determining item priorities, and inefficient loading processes caused by relatively long material handling distances. This study aims to analyze the application of the ABC Analysis method to improve layout efficiency and the management of used goods at the warehouse of UD. Barokah Mulia Rongsok. The research method employed is descriptive quantitative with a case study approach. Data were collected through observation, interviews, and warehouse record documentation, then analyzed using the ABC Analysis method as well as an analysis of the relationship between material handling distance and loading time. The results show that Category A items have the highest contribution in terms of value and movement frequency; however, under existing conditions, these items are still located far from the loading area. In addition, a relationship was found between material handling distance and loading duration. Based on these findings, a proposed warehouse layout was developed that prioritizes placing Category A items closer to the loading door, thereby potentially improving warehouse layout efficiency.

Purnamasari, Dini; Chalisna Mayza; Muhammad Rizki Hermawan; Mia Sabrina; Nissrina Eka Arnita Yuliyana +3 more

Jurnal Pengabdian Masyarakat 2026 Lembaga Pengembangan Kinerja Dosen

This community service was carried out in Margaluyu Village, Kasemen District, Serang City. This community service program was prepared based on the problem of increasing the amount of household plastic waste in Margaluyu Village which until now has not been managed optimally. As an innovative effort in handling this problem, the community service team held a training activity on making wind hole breeze breeze blocks using mixed materials in the form of shredded plastic and silica sand. This community service program not only focuses on efforts to reduce the level of environmental pollution, but also directs inorganic waste to be processed into building materials that have aesthetic value as well as high benefits for local residents. The activity was carried out with a focus on strengthening the role of youth groups and fathers as the main drivers of the creative economy at the village level. In the demonstration session, participants were invited to directly practice steps ranging from plastic sorting, the enumeration process, to roster printing techniques that require high precision. In addition, the team also provided technical assistance and simulations of production cost calculations so that participants understood the potential economic value of the product. Participatory discussions were conducted to explore field challenges, while the final evaluation showed an improvement in the participants' skills and environmental awareness.

Purnamasari, Dini; Chalisna Mayza; Muhammad Rizki Hermawan; Mia Sabrina; Nissrina Eka Arnita Yuliyana +3 more

Jurnal Pengabdian Masyarakat 2026 Lembaga Pengembangan Kinerja Dosen

This community service was carried out in Margaluyu Village, Kasemen District, Serang City. This community service program was prepared based on the problem of increasing the amount of household plastic waste in Margaluyu Village which until now has not been managed optimally. As an innovative effort in handling this problem, the community service team held a training activity on making wind hole breeze breeze blocks using mixed materials in the form of shredded plastic and silica sand. This community service program not only focuses on efforts to reduce the level of environmental pollution, but also directs inorganic waste to be processed into building materials that have aesthetic value as well as high benefits for local residents. The activity was carried out with a focus on strengthening the role of youth groups and fathers as the main drivers of the creative economy at the village level. In the demonstration session, participants were invited to directly practice steps ranging from plastic sorting, the enumeration process, to roster printing techniques that require high precision. In addition, the team also provided technical assistance and simulations of production cost calculations so that participants understood the potential economic value of the product. Participatory discussions were conducted to explore field challenges, while the final evaluation showed an improvement in the participants' skills and environmental awareness.

Frenky Satria; Rini Dharmastiti

Jurnal Riset Rumpun Ilmu Teknik 2026 Pusat riset dan Inovasi Nasional

Lifting activities are an essential part of manual material handling across various industrial sectors and constitute a primary source of ergonomic risk exposure when performed with inappropriate work postures. The use of hands-off tools such as push-pull sticks is often implemented to maintain a safe distance between workers and loads and to reduce exposure to line-of-fire hazards. However, the implementation of work aids does not automatically ensure neutral work postures, as push-pull techniques, reach distances, and environmental conditions can still lead to awkward postures. This study aims to evaluate the work posture risk in lifting activities using a fiber-composite push-pull stick based on the Rapid Entire Body Assessment (REBA) method. The research was conducted as an observational analytic field study involving nine workers in tubular pushing and pulling activities. Work postures were documented through direct observation and visual recordings, then assessed using REBA to obtain risk scores, risk categories, and required corrective actions. The results indicate that work postures fall into the medium to high-risk categories, with trunk and shoulder components being the dominant contributors. These findings confirm the need for improvements in work methods, ergonomic training, and strengthening of lifting SOPs to optimize the safety and ergonomic benefits of work aids.

Hoirul Rohman; Irawan Soerodjo; Dudik Sjaja Sidarta

International Journal of Social Welfare and Family Law 2026 Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

The handling of children involved in narcotics crimes requires a restorative approach focused on rehabilitation rather than punishment. This study aims to examine the role of police investigators in applying restorative justice to child offenders in narcotics cases and to identify the obstacles encountered in its implementation. This research employs a normative legal research method with statutory and conceptual approaches. Primary legal materials include Law Number 11 of 2012 on the Juvenile Criminal Justice System, Law Number 35 of 2009 on Narcotics, and Chief of Police Regulation Number 8 of 2021. The findings show that investigators play a strategic role in facilitating diversion, including conducting initial assessments, facilitating diversion deliberations, and coordinating with supporting institutions such as the Correctional Center (Bapas), National Narcotics Agency (BNN), and Social Services. However, implementation remains suboptimal due to internal constraints, including inadequate training and understanding among investigators, limited facilities such as child-friendly rooms and mediation spaces, regulatory disharmony between the Juvenile Criminal Justice System Law and the Narcotics Law, weak inter-agency coordination, and lack of support from families and communities. Post-diversion monitoring is also ineffective. This study concludes that strengthening investigator capacity through specialized training, improving legal frameworks through regulatory harmonization, and enhancing inter-agency collaboration are essential to ensure restorative justice truly serves the best interests of children.

Eko Budi Santoso; M. Syahrul Borman; Nur Handayati

International Journal of Social Welfare and Family Law 2026 Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

This research aims to analyze the application of material criminal law against perpetrators of sexual abuse crimes against children and examine the judge's considerations in sentencing in cases of sexual abuse against children committed by teachers. The study focuses on Court Decision Number 1649/Pid.Sus/2020/PN.Mks, where a Quran teacher was convicted of committing sexual abuse against several of his students. This normative legal research employs statutory and case approaches, analyzing primary legal materials including the Criminal Code (KUHP), Law Number 35 of 2014 concerning Child Protection, and the aforementioned court decision. The findings indicate that the application of material criminal law in this case has been in accordance with Article 82 paragraph (1), jo Article 76E of the Child Protection Law, where all elements of the crime were proven fulfilled. However, the judge's consideration in sentencing raises critical concerns regarding the application of aggravating factors. Under Article 82 paragraph (4) of the Child Protection Law, when sexual abuse is committed by educators, the punishment should be increased by one-third. The court sentenced the defendant to 6 years and 6 months imprisonment and a fine of Rp. 60,000,000, whereas according to the applicable law with aggravating factors, the sentence should have been 8 years and 8 months imprisonment. The study also identifies obstacles in handling such cases, including children's difficulty in revealing traumatic events, victims' fear and shame, limited witnesses, threats from perpetrators, and inadequate resources. The research recommends consistent application of sentence enhancement for perpetrators who are educators, improved inter-agency cooperation in handling child victims, enhanced school security measures, and comprehensive legal protection for child victims throughout the judicial process.  

Moch Rafi Khadafi; Dudik Djaja Sidarta; Renda Anggraeni

IJLS (International Journal of Law and Society) 2026 Asosiasi Penelitian dan Pengajar Ilmu Hukum Indonesia

The phenomenon of marriages between Indonesian citizens (WNI) and refugees represents a complex legal challenge due to the absence of specific regulations governing such relationships. This study examines the legal protection for Indonesian citizens who become victims of manipulative marriages by refugees, employing a normative juridical approach with statutory and conceptual methods. The research analyses primary legal materials, including the 1945 Constitution, Law Number 1 of 1974 concerning Marriage, Law Number 39 of 1999 concerning Human Rights, and Presidential Regulation Number 125 of 2016 concerning the Handling of Refugees from Abroad. The findings reveal that Indonesian national law does not specifically regulate marriages between Indonesian citizens and refugees or asylum seekers, creating a significant legal vacuum (rechtsvacuum) that renders such relationships vulnerable to abuse, violence, and legal uncertainty. Furthermore, the state's responsibility in protecting Indonesian citizen victims of manipulative marriages by refugees has not been optimally implemented, despite constitutional and juridical foundations requiring protection from all forms of violence, discrimination, and exploitation. The study recommends the formulation of specific regulations addressing marriages between Indonesian citizens and refugees, strengthening the role of victim protection institutions, and establishing inter-agency coordination systems, including international organisations such as UNHCR and IOM, to prevent abuse and strengthen law enforcement mechanisms.

Ardian Saputra; Windhu Nugroho; Henny Magdalena; Agus Winarno; Albertus Juvensius Pontus

Venus: Jurnal Publikasi Rumpun Ilmu Teknik 2025 Asosiasi Riset Ilmu Teknik Indonesia

Coal quality must be controlled from the pit area to the ROM stockpile to ensure compliance with market specifications. However, hauling and stockpiling processes often lead to changes in coal characteristics. This study aims to analyze variations in proximate parameters between coal from Pit B1 and ROM Stockpile Km4 at PT Trisensa Mineral Utama and to identify factors contributing to these changes. The methodology includes field sampling at both locations, sample preparation based on ASTM standards, and laboratory testing of inherent moisture, residual moisture, ash content, volatile matter, and fixed carbon. The results indicate that coal undergoes quality changes after being stored in the stockpile, marked by a decrease in inherent moisture of 2.54% (from 17.64% to 15.10%), a decrease in residual moisture of 1.42% (from 17.17% to 15.75%), a slight reduction in ash content of 0.16%, a decline in volatile matter of 0.28%, and a reduction in fixed carbon of 0.18%. These changes are influenced by field conditions, material contamination during mining, rainfall, coal porosity, and handling activities at the stockpile. The findings highlight the need for improved sampling management, better surface water control, and stricter material handling procedures to minimize coal quality degradation.

Tri Wahyuni Kusuma Anggun; Eka Febi Alansari; Astrid Levina Oktaviani

Karya Nyata : Jurnal Pengabdian kepada Masyarakat 2025 Lembaga Pengembangan Kinerja Dosen

The management of Material Safety Data Sheets (MSDS) at PT Phapros Tbk still faces obstacles in the form of difficult document access, numerous files scattered across several folders, and MSDS presented in English that is difficult for workers to understand. This condition has the potential to hinder understanding of chemical safety information in the work environment. This activity aims to develop a digital innovation in the form of the QR-Safe system to facilitate access and improve workers' understanding of basic MSDS information. The implementation methods include identifying problems through observation and interviews, developing a simplified MSDS summary template consisting of five main sections, creating QR codes for each chemical, and socializing the use of this innovation to employees. The results of the activity show that QR-Safe and the MSDS summary are able to speed up document searches, present safety information more concisely, and make it easier for workers to understand hazard identification, handling procedures, and the use of personal protective equipment. This innovation also contributes to improving the effectiveness of Occupational Safety and Health (OSH) in companies. The digitization of MSDS through the QR-Safe digital innovation is highly effective in improving workers' accessibility to and understanding of chemical safety information.

Siti FaridaIntana Ardelia; M. Nazki Toriqissalam; Elsa Fitri Apriyani; Arya Anggara; Muhammad Syauqi Al Faiz +3 more

Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora 2025 Lembaga Pengembangan Kinerja Dosen

The transformation of digital technology has changed people's transaction patterns, especially through e-commerce platforms  such as Shopee which has experienced a significant increase in Indonesia. This study aims to analyze the application of exoneration clauses in Shopee's terms and conditions and its conformity with consumer protection laws in Indonesia. The research method used is normative law with a statutory and conceptual approach, using primary legal sources in the form of the Consumer Protection Law, Civil Code, and the Electronic Information and Transaction Law, as well as secondary legal materials from journals and academic literature. The results of the study show that the standard clause that limits liability is not absolutely valid because it has the potential to eliminate the rights of consumers who are protected by law, so that it can be considered null and void according to Article 18 paragraph (3) of the Consumer Protection Law. Shopee's liability is proportional, depending on proof of negligence in identity verification, complaint handling, and system security. Therefore, it is necessary to reconstruct a fairer accountability mechanism through improving dispute resolution mechanisms, stricter government supervision, and strengthening consumer protection in electronic transactions. This research confirms the importance of balancing the business interests of the platform and the protection of consumer rights.