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This study aims to determine and analyze service waiting times, identify the root causes of long queues, and develop a strategy to improve service performance at the 5361137-gas station (SPBU) at the Surabaya-Gresik Toll Rest Area. The research method used is a mixed-methods approach with an exploratory sequential design. This study combines quantitative analysis using Queuing Theory to measure system performance (arrival rates and service times) and descriptive qualitative analysis using a Fishbone Diagram. Data were collected through direct observation, interviews, and g-form techniques. The results indicate that the current queuing system performance is in a critical or severe condition, indicated by a server utilization rate of 0.94 to 1.02 during peak hours. The average time spent by vehicles in the system is 14.3 minutes, of which 9.6 minutes (67%) is spent waiting in the queue. Fishbone diagram analysis revealed that the root cause of the main problem lies in the complex interaction of factors: Machine factors (EDC signal failure and pump repair downtime), Human and Method factors (implementation of static shifts and reactive maintenance), and Environmental factors (narrow layouts that hinder large vehicle maneuvers). As a solution, this study formulated a hybrid improvement strategy that includes short-term business process engineering (the use of Floating Staff and lane segregation) and long-term investment in additional pumps to change the queuing model from Single Channel to Dual Channel. This strategy is expected to reduce the utility level to a safe zone below 0.80 with a target waiting time of 3–5 minutes.

In the midst of the demand to actively publish scientific papers, the ability to design is a significant added value for teachers and lecturers. This report outlines a monograph book layout design training with Canva held for academics at PPMULTINDO. The main purpose of this activity is to provide practical skills so that participants can independently produce professional book layouts. This training uses an interactive workshop method, where participants are guided from the introduction of Canva's features, the application of design principles, to the practice of preparing layout chapters by chapter. As a result, participants demonstrated a significant improvement in their ability to operate Canva for publication design needs. They are able to produce a structured, consistent, and visually appealing layout. Thus, this training has succeeded in becoming a practical solution for academics to efficiently improve the visual quality of their monograph books

This research is located at the Youth and Sports Office of Bogor City and is focused on knowing how the process of managing office space, identifying the obstacles faced, and exploring the solutions applied in the management. The method used in this research is descriptive qualitative with a case study approach to obtain a comprehensive picture of the condition of office layout. The subjects in this study were general employees who had direct involvement in the management and utilization of work space. Data collection techniques were conducted through observation, interviews, and documentation. The findings of this study indicate that spatial management has not been running optimally, as seen from the inefficient spatial arrangement, limited workspace capacity, and not maximizing the utilization of comfort support elements such as lighting, air ventilation, and aesthetic aspects of the room. The main obstacle found is the physical condition of the building which is an old building and is not fully in accordance with the current office spatial needs. Efforts made by the agency include a needs assessment in the budgeting process based on applicable public service needs standards, as well as maximizing the use of available space to support service efficiency and effectiveness. Therefore, the results of this study are expected to be a reference and consideration for agencies in developing their office space.

Packaged Drinking Water (PDW) has now become one of the most practical products dominating the market, offering a variety of advantages and benefits. The fierce competition among PDW producers drives consumers to be increasingly discerning and selective in making purchasing decisions. Consumer choices are often influenced by pressing needs, which have recently shifted toward a preference for more natural food and beverage products. However, amidst the fast-paced modern lifestyle, instant products remain a favored solution due to the convenience they offer. By leveraging store atmosphere strategies, this business has successfully stayed competitive and maintained its presence in the market. The relationship between store atmosphere and consumer purchase interest is significant, as first impressions often serve as a critical factor in consumer evaluations of a store. Elements such as exterior design, overall interior, store layout, and interior displays play a vital role in creating that appeal. This study aims to analyze the extent to which store atmosphere influences purchase interest in the Club brand bottled water. The research methodology involves distributing questionnaires to 100 respondents as the primary data source.

This study aims to identify the influence of work facilities, workspace layout, and team building on employee performance. Using descriptive quantitative research methods, this study involved employees from two companies: PT Borobudur, Prambanan, and Ratu Boko Temple Tourism Park and PT Naisha Inspirasi Muslimah Yogyakarta. The sample consisted of 80 people, with 40 employees from each company. Data were collected through questionnaires distributed in the form of a paper survey. Analyses were conducted using Statistical Product and Service Solutions (SPSS) version 23.0 to test validity, reliability, multicollinearity, basic assumptions, and multiple linear regression. The research findings show that (1) work facilities have a positive and significant effect on employee performance, (2) work layout has a negative and insignificant effect, (3) team building has a positive and significant effect, and (4) the three variables simultaneously have a significant effect on employee performance.

Cahaya Grosir Indah is a retailer that sells various foodstuffs, clothing, electronics and other general goods. In this research, Cahaya Grosir Indah is the retail store we chose, whether there is an inappropriate layout of the store facilities. This research aims to help optimize the layout design of retail facilities using the Activity Relationship Chart (ARC) method which focuses on analyzing the relationship between activities in retail stores and Total Closeness (TCR) which focuses on the degree of closeness of each room facility in the Cahaya retail business. Indah Wholesale to set top priorities in retail development. Based on the results of the Activity Relationship Chart (ARC) calculation at Cahaya Grosir Indah, the first facility that was prioritized because the results were the highest was the cashier with a TCR (Total Closeness Rating) score of 162, product shelves with a score of 126, warehouse with a score of 34, facility center with a value of 94, and toilets with a value of 18. Therefore, for retail it is important to place other facilities with high value results and are prioritized so that they can be close to each other and facilitate operational processes. The layout has a strategic impact in the longer term. A strategic and comfortable layout provides benefits for retailers to make it easier to organize efficient layout positions and can reduce the density of activity in retail and make it easier for customers to shop.