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Inayatul Fajriyah; Dian Arlupi Utami

Perspektif Administrasi Publik dan hukum 2026 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Archives are documents stored by an institution responsible for managing documents or organizing archival programs. Archives have an important role as a source of information in an agency so it is important to research. This study aims to analyze the management of incoming and outgoing mail archives in Rangkah Kidul Village, Sidoarjo District using descriptive qualitative research methods with data collection techniques in the form of interviews, observation and documentation. The focus of this study is the management of archives from the stages of creation, use, maintenance and reduction of archives. Informants in this study with five informants. Data analysis techniques with data reduction, data presentation and conclusion drawing. The results of the study show that 1) the process of creating archives is running quite well supported by the use of the Ebuddy application, although it is still physical. 2) at the stage of archive use, searching is still done manually by searching one by one depending on one officer. 3) at the stage of archive maintenance, the storage process is based on the time of creation, but has not been sorted based on use value and there is no SOP. 4) at the stage of archive reduction, there has never been a transfer or destruction so all archives are still stored.

Ela Mardianti

Public Service And Governance Journal 2026 Universitas 17 Agustus 1945 Semarang

The Lamongan Regency Communication and Informatics Office plays a strategic role in supporting regional government decision-making through the implementation of the Megilan Innovation and Technology Program. The role of the Lamongan Regency Communication and Informatics Office in this program is realized as the main manager of digital information and archive systems that serve as the basis for providing data and information for regional leaders. Through the Megilan Innovation and Technology Program, the Communication and Informatics Office is responsible for everything from formulating archive digitization policies, implementing technology-based incoming mail management techniques, to providing fast, accurate, and integrated information to support the decision-making process. This study uses a descriptive qualitative method with interview and observation techniques carried out in the context of internship activities at the Lamongan Regency Communication and Informatics Office. Data analysis was carried out using the Miles and Huberman model which includes data collection, data condensation, data presentation, and drawing conclusions. The results of the study indicate that archive digitization through the Megilan Innovation and Technology Program can accelerate information access, improve the accuracy of letter disposition, and strengthen transparency and accountability of regional government. However, obstacles are still found in the form of limited human resources, technological infrastructure, and synchronization of physical and digital archives. Therefore, strengthening organizational capacity and supporting policies is necessary to ensure the Communication and Informatics Agency's role in decision-making can be optimal and sustainable

Milawati, Milawati; Alisya Alfina Rizki Ritonga; Aidil Halim Lubis

Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

This research aims to design and build a letter archive information system at the KOFIPINDO Law Office to improve the effectiveness and efficiency of document management. The manual filing system that has been used so far poses various obstacles, such as search delays, the risk of losing documents, and low storage accuracy. To overcome these problems, this study applies the Waterfall System Development Life Cycle (SDLC) model in the process of designing and building the system. Web-based technologies used include PHP, HTML, CSS, Bootstrap, and MySQL. The results of the study show that the developed letter archive information system is able to simplify the process of storing, searching, and managing incoming and outgoing letters in a faster, structured, and safer manner. The implementation of this system not only improves administrative performance, but also strengthens accountability and supports the need for professional legal documentation within the KOFIPINDO Law Office. Thus, this web-based mail archive information system can be a strategic solution in modernizing legal document management.

Isnani Nazwatunissa; Nurul Hikmah

Jurnal Pengabdian dan Keberlanjutan Masyarakat 2025 Lembaga Pengembangan Kinerja Dosen

This article examines the management of incoming letters and files at the Regional Civil Service Agency (BKD) of Central Kalimantan Province, focusing on the strategic role of information services as instruments of transparency and bureaucratic reform. Using a descriptive qualitative approach, the research was conducted through in-depth interviews with five employees and participatory observation during an internship, revealing a systematic workflow: receipt, recording, disposition by the Agency Secretary, distribution to relevant fields, and filing. The results show the effectiveness of this mechanism in handling 20-30 documents daily, despite challenges such as dependence on physical archives, risk of data loss, and limitations in digitization that could potentially cause delays. Key recommendations include training in file digitization, developing integrated SOPs, action research simulations, and an internal database platform to increase efficiency by up to 50% and strengthen public access to information. The conclusion emphasizes that incoming mail management is not merely a routine task, but a strategic foundation for accountable ASN governance, with a recommendation for further research to integrate information technology to overcome structural obstacles.

Suudi Hidayat; A. Hamdani; Rizaldy Baguz Faiz Kusuma

Saturnus: Jurnal Teknologi dan Sistem Informasi 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

The management of incoming and outgoing mail at the Situbondo Technical Implementation Unit (UPT BLK) plays a crucial role in supporting the effectiveness of administrative activities. Currently, the process of recording letters is carried out manually using an agenda book, which is considered inefficient, makes searching for archives difficult, and takes a long time. These problems encourage the implementation of an information system that can facilitate faster, more structured, and more accurate processing of letter data. This study proposes the development of a computer-based information system using the waterfall method in the Software Development Life Cycle (SDLC). The data collection process is carried out through direct observation and interviews with administrative staff, so that system requirements can be clearly identified. The results of this study are an information system design with a simple, user-friendly, and easy-to-operate interface, so that employees can quickly understand the flow of use. The system developed allows the process of recording, archiving, and tracking letters to be more organized, practical, and efficient compared to previous manual methods. In addition, this system is also able to reduce the potential for human error in recording and accelerate the presentation of information when needed for administrative purposes and decision-making. Other advantages offered are easy data access and the availability of reliable, accurate, and timely information. With this system, administrative performance at the Situbondo Technical Implementation Unit (UPT BLK) is expected to significantly improve, both in terms of time efficiency, service speed, and orderliness in managing documents.

Tantri Nurpratiwi; Christian Wiradendi Wolor; Adnan Kasofi

Parlementer : Jurnal Studi Hukum dan Administrasi Publik 2025 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

This study aims to examine the management of incoming and outgoing mail at SEAMEO RECFON. The research method used is descriptive analysis with a qualitative approach, which involves describing and analyzing the problems identified. The study is based on both primary and secondary data. Primary data were obtained through observation, interviews, and documentation, while secondary data were gathered from books, previous research, and relevant articles. The data analysis technique used follows the interactive model of Miles and Huberman, which includes four stages: data collection, data reduction, data display, and conclusion drawing/verification. The sampling technique employed is purposive sampling. The results show that the management of incoming and outgoing mail has been carried out in a structured manner using a combination of manual and digital methods. However, several challenges remain, including limited human resources, technical issues with the e-paraf and e-sign systems, and a lack of compliance with administrative standards. To address these challenges, SEAMEO RECFON has implemented staff training, internal evaluations, SOP development, and strengthened activity planning. These efforts reflect the organization’s commitment to building a modern and adaptive correspondence management system.  

Husnul Khotimah; Haidi Hajar Widagdo

Publikasi Hasil Pengabdian dan Kegiatan Masyarakat 2025 Asosiasi Periset Bahasa Sastra Indonesia

This report discusses a four-month independent internship experience at the Regional Tax and Retribution Management Agency of Palangka Raya City, specifically in the general staffing section. The internship aimed to connect theoretical knowledge gained in college with practical work experience in a government environment, as well as to develop administrative, communication, and teamwork skills. During the internship, the author was involved in various staffing administrative activities, such as recording and disposition of incoming and outgoing mail, managing employee data, and supporting internal operations. Through observation, interviews, and documentation methods, the author gained a deep understanding of staffing administrative procedures and the importance of accuracy and coordination in supporting smooth organizational operations. This experience also strengthened professional readiness and broadened insight into the work dynamics within government institutions. The implications of this activity demonstrate that systematic and professional staffing administration plays a crucial role in supporting organizational performance and achieving institutional goals

Alfiatus Sholeha; Haidi Hajar Widagdo

ARDHI : Jurnal Pengabdian Dalam Negri 2025 Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

The Merdeka Belajar Kampus Merdeka (MBKM) Program is a policy that provides opportunities for university students to gain direct experience in the professional world. One of its implementations is internships in government institutions. This article is based on a four-month internship undertaken by a student in the General Affairs and Personnel Subdivision of the Regional Tax and Retribution Management Agency (BPPRD) of Palangka Raya City. The aim of this internship is to support office administrative services and to provide students with practical experience in public administration. The methods applied include direct observation, active involvement in administrative tasks, and informal communication with staff members. During the internship, the student participated in various activities such as recording incoming and outgoing mail, typing disposition sheets, scanning and archiving documents, meeting documentation, and distributing files between departments. The results show that student involvement not only helped reduce employees’ workload but also improved the overall efficiency of administrative services. In addition, the student gained a concrete understanding of the bureaucratic system, developed technical skills, and enhanced soft skills relevant to future career readiness. This internship demonstrates that synergy between educational institutions and government agencies can create a meaningful and applicable learning environment for both parties. 

Tengku Darmansyah; Ovi Ardilla; Lilis Juliyanty Marbun; Lathifatun Nisa Hutabarat

Jurnal Penelitian Manajemen dan Inovasi Riset 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Correspondence administration activities play an important role in supporting the smooth operation of the school. At UPT SMP Negeri 27 Medan, manual management of correspondence previously caused various obstacles such as delays in letter distribution and difficulties in tracking archives. Therefore, a more effective and efficient correspondence management system is needed. This study aims to describe the implementation of a correspondence management system in improving administrative performance at UPT SMP Negeri 27 Medan. This study uses a qualitative descriptive approach with observation, interview, and documentation techniques. The results of the study indicate that the process of receiving and recording incoming letters has been running according to procedures and facilitates information management. The disposition of letters is carried out systematically and on target by the school leadership. The preparation and recording of outgoing letters is carried out by paying attention to good administrative rules. In addition, archiving, maintenance, and destruction of archives have begun to be carried out digitally, thereby increasing the efficiency and speed of administrative services.

Kristina Natalia Situmorang; Taruli Hutajulu; E M. Rivaldo Sinukaban; Renita Br Saragih

Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya 2025 Asosiasi Periset Bahasa Sastra Indonesia

This study aims to determine the description of the incoming mail management procedure in the General and Personnel section at the post office. The type of research used is descriptive qualitative, namely the author describes the results of observations, interviews, documentation and analyzes data obtained in the field. The results of the study indicate that the process of managing incoming mail in the general and personnel section, namely incoming mail starts from receiving letters, directing letters, delivering incoming letters, processing letters, storing letters. The letter management procedure at the post office runs optimally.

Kristina Natalia Situmorang; Taruli Hutajulu; E M. Rivaldo Sinukaban; Renita Br Saragih

Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya 2025 Asosiasi Periset Bahasa Sastra Indonesia

This study aims to determine the description of the incoming mail management procedure in the General and Personnel section at the post office. The type of research used is descriptive qualitative, namely the author describes the results of observations, interviews, documentation and analyzes data obtained in the field. The results of the study indicate that the process of managing incoming mail in the general and personnel section, namely incoming mail starts from receiving letters, directing letters, delivering incoming letters, processing letters, storing letters. The letter management procedure at the post office runs optimally.

Sri Mutia Fazira; Nursantri Yanti

JURNAL EKONOMI MANAJEMEN AKUNTANSI 2025 sekolah Tinggi Ilmu Ekonomi Dharma Putra Semarang

Management of incoming and outgoing mail has an important role in the efficiency and effectiveness of the administration of the Medan City National Land Agency (BPN). This research aims to analyze the process of managing incoming and outgoing mail and identify the challenges faced in this process. Data collection methods were carried out through direct observation, interviews and documentation studies. The research results show that the management of incoming and outgoing mail at BPN Medan City has improved through the implementation of a mail management information system. However, there ar e still several obstacles such as the length of time the process of entering letters is made and letters being lost. This research recommends improving procedures, increasing internal coordination, and investing in information technology infrastructure to increase the efficiency and effectiveness of managing incoming and outgoing mail at BPN Medan City.

Tasya Ika Saylani Tarigan; Mutammim Zisdian

Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

This research discusses the design of correspondence filing applications at the Subdivision of the Gerindra Faction of the North Sumatra Provincial DPRD. The letter filing system that is still done manually causes various obstacles such as difficulty in finding documents, the risk of damage and loss of physical documents, and inefficiency in archive management. The purpose of this research is to design a computer-based application to optimize the process of filing incoming letters and outgoing letters. The system development method used is waterfall with the stages of needs analysis, system design, implementation, and testing. The application is designed using PHP programming language and MySQL database to store mail data. The results showed that the designed application can facilitate the process of archiving, searching, and managing correspondence digitally and increase work efficiency in the Gerindra Faction Subdivision of the North Sumatra Provincial DPRD. This system is also equipped with a security feature in the form of a user login to maintain document confidentiality.

Salsabila Arifa Hasibuan; Zahara Vonna; Ahmad Taufik Al Afkari Siahaan

Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Managing incoming and outgoing letter archives is an important aspect in supporting administrative performance at the Regional Secretary's People's Welfare Bureau. This research aims to design a web-based administration system that can increase effectiveness and efficiency in managing mail archives. The methods used in this research include requirements analysis, system design, and prototype testing. The results of the analysis show that the mail management process is currently still carried out manually, which results in difficulties in searching and archiving data. By designing a web-based system, it is hoped that it will make it easier for users to input, search and manage mail archives in real-time. The resulting system prototype is equipped with features such as mail data management, reports and notifications, which are designed to increase data accessibility and security. Test results show that this system can function well and meet user needs. It is hoped that this research can make a positive contribution to the Regional Secretary's People's Welfare Bureau in improving administrative performance through better archive management.

Khairunnisa Khairunnisa; Sapuadi Sapuadi

Switch : Jurnal Sains dan Teknologi Informasi 2024 Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

The purpose of this research is to find out how the sinde application is managed in archivist activities at the Central Kalimantan provincial education quality assurance center. The approach used in this research is a descriptive qualitative approach. The data source in this research is the documents management employee at the Central Kalimantan provincial education quality assurance center. The data collection technique used in this research is through interviews, observation and documentation. The data collection technique is through data reduction and presentation as well as drawing conclusions. The results of this research show that the management of the Sinde application is very relevant and effective for archivist activities in the Central Kalimantan province education quality assurance center. This can shorten time, can be accessed anywhere using the username and password owned by each employee can save use of physical paper and save time, letters can be accessed through the sinde application, you can see incoming letters, outgoing letters and can classify letters based on type, date and so on.

Siti Maisarah; Nurul Hikmah

Kegiatan Positif : Jurnal Hasil Karya Pengabdian Masyarakat 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research examines the optimization of the administrative service system at the Regional Personnel Agency of Central Kalimantan Province using a descriptive qualitative approach. The focus of the research includes the implementation of the service system, identification of obstacles, and development of a resolution strategy. The results revealed that the administrative service system has been implemented through six main aspects that are integrated with each other, including guest services, management of incoming letters and dispositions, numbering of outgoing letters, reporting on letter administration, file distribution, and distribution of Decision Letters (SK). The main obstacle identified is the management of non-physical incoming mail that has not been well organized, but has been overcome through a systematic search strategy and intensive internal communication. Efforts to improve service quality are implemented comprehensively through the development of employee competencies, strengthening work integrity, periodic evaluations, and building a culture of excellent service, all of which contribute to improving the effectiveness of the overall administrative service system.

Cici Cahyati Hasibuan

Uranus: Jurnal Ilmiah Teknik Elektro, Sains dan Informatika 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

This research aims to design an information system for scheduling incoming and outgoing letters at the Asahan District Education Office. Currently, the process of managing letters is still done manually by writing them into a ledger which is inefficient in terms of time and energy. This research uses qualitative methods with data collection techniques through observation, interviews and literature study. The system was designed using the PHP programming language and Unified Modeling Language (UML) for system modeling. The research results show that the designed information system can provide a solution to the problem of managing letters manually by making the data management process easier and faster. This system includes incoming and outgoing mail management features, user management, and report generation, which can improve employee performance in mail administration tasks.

Lailatul Fitria; Umi Chotijah

SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi 2024 STIKes Ibnu Sina Ajibarang

Of course, in every government there must be an administrative part, where this part plays an important role in the management of government administration. One of the government institutions that are always tied to administrative affairs is Bawaslu Surabaya. Bawaslu acts as a state agency responsible for managing correspondence documents and election-related information.  Starting from the submission of correspondence to the Mail archive, everything is part of the sub. HR Bawaslu. However, due to the storage and arrangement of files that are still manual, making it difficult to determine the numbering of letters to be worked on, or search for incoming and outgoing files that have been archived. Therefore, in this study will be a solution to overcome these problems by building a numbering and archive management system using the Laravel framework.  Laravel Framework has its own advantages such as, easy to develop, faster performance, data security, data reload more stable, and much more. So Laravel can be an efficient and effective solution for developers in building powerful, large-scale, and easy-to-develop web applications.

M Padeli Wibowo; Rizqi Almaajid; Siti Farimah Azzahro Simatupang; Lia Sumayyah; Tengku Darmansah

Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The urgency of correspondence management in improving teacher performance at the Mis Cendikia Insani Al Washliyah School is an important aspect that must be considered by school management. Effective mail management includes managing incoming and outgoing mail, as well as systematic well-organized document storage. With good correspondence management, important information can be conveyed in a timely and accurate manner, which ultimately supports improved teacher performance. In this context, efficient correspondence management allows teachers to focus on their main tasks, such as lesson planning, teaching implementation, and student evaluation, without being distracted by administrative problems. The use of information technology in correspondence management can also speed up the communication process and reduce the risk of errors or loss of important documents. This research highlights the importance of training and developing correspondence management skills for administrative staff and teachers at the Mis Cendikia Insani Al Washliyah School. With proper training, teachers and staff can better understand and implement an effective correspondence management system. Apart from that, this research also emphasizes the need for support from school management in providing adequate resources and infrastructure to support this system. Thus, improving correspondence management is expected to create a more organized and conducive work environment, which in turn will have a positive impact on teacher performance. Teachers who have easy and fast access to the necessary information and documents can focus more on professional development and improving the quality of teaching. Therefore, good correspondence management is not only an administrative necessity, but also a key factor in achieving higher educational goals at the Mis Cendikia Insani Al Washliyah School.

Okta Elviana Manurung; Dina Oktapia; T. Darmansah; Lola Amalia Sibarani; Aji Pramudya

Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi 2024 Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

This research aims to find out how effective and efficient correspondence management is after the use of online-based electronic information and communication technology (paperless office system) in processing incoming letters. Utilization of information technology in correspondence management is management of an agency's correspondence system by utilizing information technology in the form of computer media, the internet or other media using either manual or electronic systems. The main discussion in this research is how effective the delivery of incoming mail services is with an electronic system and the obstacles faced in implementing these two systems in mail management. The research results show that the application of information technology in correspondence management is able to speed up the administration process, reduce human error, and increase data accessibility and security. However, several obstacles such as limited skilled human resources and inadequate technological infrastructure are still challenges. Recommendations are provided to overcome these obstacles, including training for staff and improving technological infrastructure. Thus, it is hoped that the use of information technology in correspondence management can continue to be improved to support a more modern school administration and efficient.