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Fatmawati, Fatmawati; Junaedy , Junaedy; Sari, Dian Vita; Mursyidah, Nelly

Jurnal Pengabdian kepada Masyarakat Wahana Usada (WUJ) 2026 Sekolah Tinggi Ilmu Kesehatan KESDAM IX/Udayana

Background:The digital transformation in education requires teachers to possess adequate competencies in utilizing technology to support innovative, interactive, and student-centered learning. However, the integration of digital platforms into classroom practices remains limited due to teachers’ varying levels of digital competence and experience. This community service program aimed to improve teachers’ competencies in utilizing digital platforms to support innovative learning implementation at SMAN 8 Banda Aceh. Methods:The program employed a participatory approach consisting of needs assessment, workshops, hands-on practice, mentoring, evaluation, and reflection activities. A total of 40 teachers from various subject areas participated in the program. The training materials included the use of Canva for developing digital learning media, Quizizz for gamified assessments, Google Workspace for collaborative learning, and Artificial Intelligence (AI) technologies to assist in instructional material development and creative learning activities. Program evaluation was conducted through participant observation, assessment of digital learning products, satisfaction questionnaires, and reflective discussions. Results: The results showed that participants successfully produced 18 interactive presentations using Canva, 10 digital modules, 8 Quizizz-based quizzes, and 4 evaluation instruments using Google Forms. Furthermore, teachers demonstrated improved competencies in designing digital learning media, developing technology-based assessments, integrating digital platforms into instructional practices, and utilizing AI as a learning support tool. The high level of participation and enthusiasm among participants indicated the effectiveness of the program in strengthening teachers’ digital literacy and technological competencies. Conclusion: In conclusion, the community service program successfully enhanced teachers’ competencies in utilizing digital platforms to support innovative learning in schools.

Yasikha Wardhani Putri Aulia; Pusporini Palupi Jamaludin

Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan 2026 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study aims to analyze the influence of the work environment on employee productivity at PT Harmoni Reka Cipta. The research employs a descriptive c method using Spradley’s approach, which includes place, actor, and situation. Informants were selected based on inclusion and exclusion criteria, resulting in one key informant and four main informants relevant to the data requirements. Data were collected through in-depth interviews and field observations. The research findings, based on NVIVO analysis visualized through a word cloud, indicate that the most dominant aspect in discussions of the work environment is workplace facilities, followed by work relations, work atmosphere, and operational constraints. Interviews revealed that lighting and coworker relationships are generally in good condition; however, challenges remain, including limited workspace, insufficient facilities, and suboptimal air circulation, especially in the production area. These conditions affect employee comfort, focus, and work effectiveness. NVIVO results related to productivity show that quantity, quality, and timeliness are influenced by a work environment that is not yet fully supportive. Some delays occur due to high production intensity, heavy workloads, and inadequate facilities. This study concludes that improving facilities, reorganizing workspace layouts, and enhancing physical comfort are necessary to support optimal employee productivity

Moh Choirus Samroni; Arikatul Jannah; Najnatul Mismah; Mochammad Isa Anshori

Jurnal Pemimpin Bisnis Inovatif 2026 Asosiasi Riset Ilmu Manajemen dan Bisnis Indonesia

Digital transformation has driven organizations to adopt the metaverse as a 3D virtual workspace that enables employee interaction through avatars, thereby introducing new challenges in managing organizational identity, work culture, and employee loyalty. This study aims to analyze the role of human resource leadership in establishing organizational identity, transforming work culture, and sustaining employee loyalty within a metaverse-based work environment. The study employs an integrative literature review approach by systematically collecting and synthesizing relevant scholarly sources from reputable publications within the last five years. The findings indicate that organizational identity in the metaverse is constructed through avatar representation and virtual environment design, while work culture undergoes a transformation toward flexible digital interaction patterns that still require reinforcement of organizational values. Furthermore, employee loyalty is influenced by the quality of virtual experiences and the effectiveness of leadership communication. In this context, digital-based HR leadership emerges as a critical factor in fostering employee engagement and trust in a non-physical interaction setting. This study contributes conceptually by integrating leadership, identity, culture, and loyalty within the metaverse framework, and provides practical implications for organizations in designing adaptive human resource management strategies in response to the advancement of immersive technologies.

Ariani Ariani; Retno Dewi Prisusanti

Jurnal Ilmu Kesehatan dan Gizi 2026 Pusat Riset dan Inovasi Nasional

In addition to being programmatically successful in lowering TFR and slowing population growth rates, the Long-Term Contraceptive technique (MKJP) is an affordable technique of preventing conception. This study's objective was to examine variables associated with long-term contraceptive (MKJP) selection at the Gandasuli Community Health Center. The study design is cross-sectional and the research methodology is quantitative. The investigation was carried out in the workspace of the Gandasuli Community Health Center. 300 women of reproductive age made up the study's population, and a straightforward random selection procedure was used to choose 45 participants. A questionnaire was used to gather the data, which were then subjected to univariate and bivariate analysis using the Chi-Square statistical test. Age and MKJP choice did not correlate, according to the data (p- value = 0.09 > 0.05). The choice of MKJP was correlated with education (p-value = 0.003 < 0.05). The choice of MKJP was correlated with occupation (p-value = 0.003 < 0.05). The choice of MKJP and the husband's support are related, with a p value of 0.004 < 0.05. Parity and MKJP selection are related, with a p value of 0.003 < 0.05. Knowledge and MKJP selection are related, with a p-value of 0.003 < 0.05.

Evelyne Alifia Sekarputri; Kokom Komariah; Efi Fadillah

Realisasi : Ilmu Pendidikan, Seni Rupa dan Desain 2026 Asosiasi Seni Desain dan Komunikasi Visual Indonesia

The role of the Director of Photography (DoP) is fundamental in translating narrative concepts into visual language within audio-visual productions. This study examines the implementation of cinematographic techniques applied by the DoP in producing the human interest video feature "Porter: Ketidakpastian yang Dikerjakan" (Porter: Uncertainty at Work). The feature documents the daily lives of porters at Bandung Station, shedding light on the occupational uncertainty they face as informal sector workers. The research employs a qualitative descriptive method with a production-based approach, analyzing four key cinematographic elements: type of shot (long shot, medium shot, close up), camera angle (eye level, high angle, low angle), camera movement (panning, tilting, tracking shot, static shot), and framing (rule of thirds, balanced composition). Findings indicate that each technique was applied with deliberate intention to reinforce the narrative, emotional depth, and thematic meaning of the work. Long shots established the station environment as a dynamic, unpredictable workspace; medium shots captured the psychological nuance of waiting and uncertainty; close ups revealed intimate emotional detail; and varied camera angles constructed the power dynamics between porters and their environment. Camera movements supported visual continuity and audience engagement, while framing principles ensured compositional coherence throughout. The study contributes practical insights into the role of cinematography in non-fiction storytelling, particularly in conveying the lived realities of marginalized workers.

Anggit Wirasto; Khoirun Nisa; Titi Christiana

Intelligent Systems and Robotics 2026 Asosiasi Pengelola Jurnal Informatika dan Komputer Indonesia

The increasing adoption of collaborative robots in modern manufacturing environments requires reliable perception systems that can ensure both safety and operational efficiency during human–robot collaboration. This study proposes a CNN-based real-time computer vision system for object and human detection in shared robotic workspaces. The research focuses on developing and evaluating a single-stage deep learning detection model optimized for real-time performance while maintaining high detection accuracy. The proposed methodology includes dataset preparation, model training using transfer learning, real-time system implementation, and comprehensive performance evaluation. Experimental results demonstrate that the developed system achieves high detection accuracy, as reflected by strong precision, recall, and mean Average Precision (mAP) values, while maintaining low inference latency suitable for real-time operation. The system consistently operates above real-time frame-rate thresholds, ensuring timely perception updates required for safety-related decision-making in collaborative robotic environments. Graphical and quantitative analyses further confirm the stability of inference performance under dynamic interaction scenarios involving human movement and multiple objects. Compared with existing approaches, the proposed system provides a balanced trade-off between accuracy and computational efficiency, making it practical for deployment in safety-aware human–robot collaboration scenarios. Overall, the findings indicate that CNN-based real-time object detection systems can effectively support perception and situational awareness in collaborative robotics, contributing to safer and more efficient industrial automation.

Nafizal Umri; Haris Gunawan; M Erpandi Dalimunthe

Jurnal Riset Rumpun Ilmu Teknik 2026 Pusat riset dan Inovasi Nasional

The increasing demand for electrical energy, particularly in offices and commercial buildings, has made energy efficiency a critical aspect of sustainable development. Among various building components, lighting systems are recognized as one of the major consumers of energy. This study investigates the potential for energy savings through the adoption of a smart lighting system incorporating IoT-based sensors, motion detectors, and dimming controls. Employing a quantitative descriptive approach, the research was conducted at the workspace of Indie Light, comparing energy consumption before and after the implementation of the system. Data were collected using direct observation, light and power meters, and real-time monitoring devices to ensure accurate measurement. The results demonstrate that smart lighting systems can substantially reduce energy use without compromising lighting quality or comfort. By integrating intelligent sensors and adaptive control algorithms, the system not only optimizes energy efficiency but also aligns with national policies on energy conservation, supporting broader environmental sustainability efforts. These findings suggest that smart lighting solutions can play a significant role in promoting energy-efficient practices in commercial spaces while contributing to sustainable development goals.

Agus Widodo; Dedtri Anwar; Siwi Woro Herningsih

Prosiding Seminar Nasional Ilmu Teknik 2025 Asosiasi Riset Ilmu Teknik Indonesia

This research is motivated by the high risk of fatigue experienced by ship crews during voyages, which directly affects occupational safety and mental well-being. Fatigue arises from long working hours, inadequate rest time, heavy workloads, and extreme environmental conditions such as high temperatures, engine noise, and vessel vibrations. On the MT. Sultan Mahmud Badaruddin II, the problem becomes more complex due to the tight work rhythm, short berthing periods, and fast, repetitive loading–unloading activities. Harsh weather conditions, short but intensive sailing distances, and limited relaxation facilities make the crew increasingly vulnerable to both physical and mental fatigue. In addition, a work culture that tends to be authoritarian and lacks communication exacerbates psychological pressure, especially when crew members find it difficult to report their fatigue to superiors. This study uses a qualitative method through direct observation and interviews with all crew members in the deck and engine departments. The aim is to analyze the influence of the work environment and work culture on fatigue levels onboard. The results show that environmental factors such as high temperatures, narrow workspaces, and vessel instability significantly affect physical fatigue. Meanwhile, mental fatigue is triggered by ineffective communication, hierarchical pressure, and an unsupportive work culture. These findings align with the perspectives of Mathis and Jackson and comply with the provisions of the STCW 2010 and MLC 2006, which emphasize the importance of regulating working hours and fatigue management. Overall, optimizing rest hours, improving the work environment, and reforming organizational culture are required to reduce fatigue risks.

Novrianti Andale; Anik Purwati

International Journal of Medicine and Health 2025 Lembaga Pengembangan Kinerja Dosen

In addition to being programmatically successful in lowering TFR and slowing population growth rates, the Long-Term Contraceptive technique (MKJP) is an affordable technique of preventing conception. This study's objective was to examine variables associated with long-term contraceptive (MKJP) selection at the Motoboi Kecil Community Health Center. The study design is cross-sectional and the research methodology is quantitative. The investigation was carried out in the workspace of the Motoboi Kecil Community Health Center. 300 women of reproductive age made up the study's population, and a straightforward random selection procedure was used to choose 45 participants. A questionnaire was used to gather the data, which were then subjected to univariate and bivariate analysis using the Chi-Square statistical test. Age and MKJP choice did not correlate, according to the data (p-value = 0.09 > 0.05). The choice of MKJP was correlated with education (p-value = 0.003 < 0.05). The choice of MKJP was correlated with occupation (p-value = 0.003 < 0.05). The choice of MKJP and the husband's support are related, with a p value of 0.004 < 0.05. Parity and MKJP selection are related, with a p value of 0.003 < 0.05. Knowledge and MKJP selection are related, with a p-value of 0.003 < 0.05.

Novi Oktavia Fatikhatin; Nersiwad Nersiwad; Kasnowo Kasnowo

Jurnal Visi Manajemen 2025 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

This study aims to determine the influence of transformational leadership style, physical work environment, and intrinsic compensation on employee performance on CV. Nina Etik Garment Indonesia, a written batik industry operating in Mojokerto. The background of this research departs from the phenomenon of low employee productivity which is allegedly influenced by internal and external factors of the organization. The research method used is a quantitative approach with a census method for all permanent employees totaling 39 people. Data analysis was carried out using Structural Equation Modeling–Partial Least Square (SEM-PLS) based on the SmartPLS 4.1.1.2 application. The results show that only the physical work environment has a significant effect on employee performance. This indicates that the factors of comfort, security, and the feasibility of work facilities have a dominant role in improving employee performance. In contrast, transformational leadership styles and intrinsic compensation have not been shown to have a significant impact. These findings provide an idea that the motivation of employees in the creative industry sector based on local culture such as written batik is more influenced by the real working conditions they face on a daily basis than by a leadership approach or non-financial reward alone. The practical implication of this research is the need for company management to prioritize improving the physical aspects of the work environment, such as lighting, ventilation, cleanliness, and ergonomic workspace layout. By creating a comfortable and supportive work environment, employee productivity and performance can be significantly improved. In addition, although there is no significant effect in this study, leadership style and intrinsic compensation still need to be considered in order to create a balance in the sustainable human resource management strategy and be able to support innovation, creativity, and competitiveness of the company.

Rifka Dwi Amalia; Nurul Afifah Arifuddin; Radinal Setyadinsa

Nusantara: Jurnal Pengabdian kepada Masyarakat 2025 Pusat Riset dan Inovasi Nasional

This community service program is designed to address the need for digitalization in administrative management and improve digital literacy in schools. The main focus of the activity is training on the use of Google Workspace as an integrated knowledge management system to improve work efficiency and collaboration among staff. Problems faced by schools include the continued use of manual administrative systems and a low understanding of how to use digital platforms. The training was conducted as a workshop with a learning-by-doing approach, allowing participants to learn directly and contextually. The training material covered the operation of various Google Workspace features, such as Google Forms, Sheets, Calendar, Docs, Drive, and Meet. This activity was designed so that participants not only understand the function of each application but also are able to integrate them into daily administrative activities. The training evaluation was conducted through pre- and post-tests, which showed a significant increase in participants' technical understanding. In addition to improving digital competency, this training also encouraged a shift in work culture towards a more collaborative, efficient, and data-driven one. The program's success demonstrates that digital transformation in educational environments can be achieved through an educational, participatory approach tailored to local needs. With positive results, this activity has the potential to be replicated in other educational institutions as a sustainable strategy for cloud-based administrative management. This training is proof that adopting digital technology in schools can strengthen administrative governance comprehensively and sustainably.

Nasir Nasir; Asmawati Asmawati; Netti Zurnelli

Jurnal Pengabdian dan Kesejahteraan Masyarakat 2025 Lembaga Pengembangan Kinerja Dosen

The digital literacy program implemented at the As'ad Islamic Boarding School in Jambi City aims to improve the digital skills of teachers and students through the use of information and communication technology, specifically Google Workspace and artificial intelligence (AI). The program consists of four training sessions that include an introduction to Google Docs, Google Sheets, Google Classroom, and the use of ChatGPT as a learning tool. This training is designed to introduce digital technology to participants who previously had limitations in using technology-based applications. Evaluation was conducted through interviews and direct observations that showed a significant improvement in the digital skills of participants, although challenges related to limited devices and internet connectivity remained major obstacles. The positive impact of this program is expected to serve as a model for the development of digital literacy in other remote areas and support the transformation of technology-based education in Indonesia.

Alldila Putri Anwa; Marsya Meliana; Aos Koeswandi

Jurnal Publikasi Ilmu Psikologi. 2025 Asosiasi Riset Ilmu Kesehatan Indonesia

Generation Z consists of people born from 1995 to 2010. This generation has been familiar with technology since childhood. The purpose of this study is to determine the relationship between transformational leadership style and characteristics of generation Z employee members. This study uses a systematic literature review to identify and analyze the transformational leadership style on the characteristics of generation Z employee members, so that it can be used as a reference for future research and to help organizations understand better what they are doing. The results show that there is a match between transformational leadership style and the characteristics of generation z who value flexibility, collaboration, and innovation, often preferring workspaces that allow social interaction. Transformational leadership style is beneficial to improve the spirit, performance and participation of generation Z in public, business and social organizations.

Rony Kriswibowo; Rusina Widha Febriana; Johan Suryo Prayogo; Purwanto Purwanto; Selfya Ningrum +3 more

Jurnal Pengabdian Masyarakat dan Transformasi Kesejahteraan 2025 Lembaga Pengembangan Kinerja Dosen

This community service program was implemented to strengthen the digital literacy and competencies of health cadres in Simogirang Village, Prambon Sub-district, Sidoarjo Regency, particularly in the recording and management of Posyandu (integrated health service post) data. The initiative responded to ongoing issues stemming from manual documentation methods, which were prone to human error, inefficiency, and lack of integration with regional health information systems. To address these challenges, the program delivered an IT-based training module using a combination of direct instruction, demonstrations, and hands-on simulations. The training emphasized the use of accessible and cost-effective tools such as Google Forms and Google Sheets, designed in alignment with the principles of adult learning (andragogy) and Kurt Lewin’s change management model to facilitate behavioral adaptation and technology acceptance among the participants. A total of 25 health cadres participated in the program. Pre- and post-training evaluations demonstrated significant improvement in digital skills, with 80% of participants achieving a minimum of 85% accuracy in completing digital forms and managing records. In addition, a prototype digital system based on Google Workspace was successfully piloted in two Posyandu locations. This system enhanced the timeliness, accuracy, and integration of health data reporting to local health centers (Puskesmas), offering a scalable and sustainable solution for grassroots healthcare data management. Despite the positive outcomes, the program also identified key challenges, notably limited internet infrastructure and varying levels of prior digital exposure among cadres. These findings underscore the need for continuous mentoring, support from local government stakeholders, and potential investment in digital infrastructure. Overall, the initiative contributes to Indonesia’s broader goals of digital transformation in public health, particularly at the village level.

Mohammad Syafriel; Novy Karmelita Indrawati; Roni Angger Aditama; Gusnar Mustapa; M. Shabry

Kegiatan Positif : Jurnal Hasil Karya Pengabdian Masyarakat 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Sanankerto Village still relies on manual administration, which affects the efficiency of data management and public services. This community service program aims to optimize the village administrative information system through training in Microsoft Excel and Google Workspace for 20 village officials. The methods used include lectures, demonstrations, hands-on practice, and one-month mentoring. Evaluation results show a significant increase in skills—the average pre-test score of 50% rose to 85% in the post-test. Participants are now able to prepare financial reports, use spreadsheets for archiving, and utilize Google Docs and Google Drive for collaborative village data management. These findings align with similar community programs in Kedondong District, where Excel has been used for systematic administrative archiving. Moreover, the use of Google Spreadsheet has proven to enhance organizational efficiency in the Karang Taruna youth organization. This program demonstrates that strengthening village officials' capacity in information technology can support more professional and accountable village governance. 

Richo Roshelio Tiao; Nur Hafizah Cantika Putri; Zefanya Emmanuela Simanjuntak; Radja Nikra Achmad; Anis Rohmana Malik +3 more

Jurnal Riset Rumpun Ilmu Teknik 2025 Pusat riset dan Inovasi Nasional

Small-scale industries such as tofu and tempeh factories play a significant role in the local economy but often face serious issues such as workplace accidents. This study aims to describe the working conditions and their relation to unsafe acts by workers at the XYZ tofu and tempeh factory. A descriptive qualitative approach was used through direct observation and interviews with four workers. The findings show that a hot and noisy work environment, poor ventilation, and disorganized workspace affect workers’ behavior in carrying out tasks without using proper personal protective equipment (PPE). Unsafe work practices have become a common habit due to factors such as routine behavior, limited facilities, and demands for work efficiency. The study concludes that an unsupportive work environment is directly associated with the increase in unsafe behavior. Therefore, efforts are needed to improve the working environment, including ventilation, workspace layout, and adequate provision of PPE, as well as to increase workers’ awareness of occupational health and safety through regular training and outreach. These measures are essential to foster a safe and healthy work culture in small-scale industrial settings.

Try Rachmi Pemila Putri; Bambang Darmawan; Pebi Yuda Pratama

Jurnal Riset Rumpun Ilmu Teknik 2025 Pusat riset dan Inovasi Nasional

This study aims to evaluate production waste at PT XYZ, a food manufacturing company in Bandung, Indonesia, which experiences inefficiencies caused by overproduction and product defects. A descriptive qualitative method with a case study approach was used, employing data from production reports, field observations, and interviews. The analysis was conducted using the 7 Waste framework, the 5S workplace organization method, and the PDCA (Plan-Do-Check-Act) cycle. The findings show that the main types of waste at PT XYZ are overproduction and defects, which are caused by inaccurate demand forecasting, ineffective layout, and inconsistent quality control. By implementing 5S and PDCA, the company successfully reduced waste, improved workspace organization, and increased process efficiency. This study provides practical insights for manufacturing companies seeking to implement lean strategies for continuous improvement.

Dewi Nur Anggraeni; Christian Wirdendi Wolor; Adnan Kasofi

Jurnal Ekonomi dan Pembangunan Indonesia 2025 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

This research is located at the Youth and Sports Office of Bogor City and is focused on knowing how the process of managing office space, identifying the obstacles faced, and exploring the solutions applied in the management. The method used in this research is descriptive qualitative with a case study approach to obtain a comprehensive picture of the condition of office layout. The subjects in this study were general employees who had direct involvement in the management and utilization of work space. Data collection techniques were conducted through observation, interviews, and documentation. The findings of this study indicate that spatial management has not been running optimally, as seen from the inefficient spatial arrangement, limited workspace capacity, and not maximizing the utilization of comfort support elements such as lighting, air ventilation, and aesthetic aspects of the room. The main obstacle found is the physical condition of the building which is an old building and is not fully in accordance with the current office spatial needs. Efforts made by the agency include a needs assessment in the budgeting process based on applicable public service needs standards, as well as maximizing the use of available space to support service efficiency and effectiveness. Therefore, the results of this study are expected to be a reference and consideration for agencies in developing their office space.

Sri Utami; Nurjannah Nurjannah; Sitti Hajerah Hasyim; Mustari Mustari; Nur Arisah

Jurnal Pengabdian Masyarakat Terapan 2025 Lembaga Pengembangan Kinerja Dosen

Wall Decorations from Ice Cream Sticks (HIDING) are a craft innovation in the decorative wall art industry. As we know, wall decorations are widely used to enhance aesthetics, beautify, and create a pleasant atmosphere in homes. They are commonly displayed in bedrooms, living rooms, dining areas (kitchens), and are also often found in workspaces, meeting rooms, art galleries, and cafés. The innovation of creating wall decorations from ice cream sticks aims to develop creative works from recycled materials, turning them into products that are equally attractive compared to those made from wood, plastic, or metal. These products offer aesthetic, artistic, and creative value that can attract public interest.The methods used in this program include lectures, discussions, and hands-on training. The results of the activity include: (1) The HIDING training was well received by the participants; (2) The high interest and motivation of the participants supported effective knowledge and skills transfer from facilitators to trainees, ensuring full absorption of the materials; and (3) The HIDING products have the potential to be developed into entrepreneurial products.

Tatha Pratamawati; Meirinawati Meirinawati

Jurnal Hukum, Politik dan Humaniora 2025 Lembaga Pengembangan Kinerja Dosen

The East Java Provincial Government established the East Java Super Corridor (EJSC) in five regions, including Bojonegoro Regency, to provide coworking spaces for the public. EJSC Bakorwil Bojonegoro is the only coworking space in the area, making it essential to offer high-quality services. This study aims to describe the service quality of the coworking space at EJSC Bakorwil Bojonegoro using a descriptive qualitative method. This research focuses on the five service quality indicators proposed by Kotler and Keller (2016): reliability, responsiveness, assurance, empathy, and tangibles. Data were collected through interviews, observations, documentation, and literature studies, with data analysis involving collection, reduction, presentation, and conclusion drawing. The findings indicate that the service quality of the coworking space at EJSC Bakorwil Bojonegoro is generally satisfactory. Reliability is reflected in the provision of free facilities that support user productivity. However, responsiveness still faces challenges in terms of timely responses to complaints and the flexibility of operating hours. Assurance has been established through effective communication, although staff professionalism needs improvement. Empathy is demonstrated through warm and responsive interactions between management and users. Tangibles indicate that the available facilities are adequate, but some shortcomings remain, such as limited parking space and suboptimal workspace arrangement.