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This research aims to determine the role of students as Puspaga facilitators in an effort to bring public services closer to the RW Hall, Perak Barat Subdistrict, Surabaya. Puspaga services are a means of learning and counseling for parents in Surabaya to improve their ability to overcome problems related to violence against children, delinquency among children and other problems that exist in the family environment. So Puspaga services are provided at the Perak Barat Village RW Hall, which is one of the innovations of the Surabaya City Government to bring public services closer to the community. This research uses a qualitative approach with descriptive research methods. Data in this research data collection techniques were carried out by means of observation, interviews and taking documentation. The results of the research that has been carried out show that Puspaga Facilitators have been able to provide closer services to the community by providing Puspaga Balai RW services in Perak Barat Subdistrict which include counseling services, socialization and parenting classes.

This study is motivated by a moral dilemma that arises among students, especially verbal intimidation in the form of words that hurt the victim's heart that can be perceived by the sense of hearing. Bullying is a moral problem that must be addressed in students. Bullying is against moral and religious principles because Islam has instilled good values. Islam strongly recommends mutual respect and appreciation. With the existence of Islamic religious education teachers emphasizing the importance of Islamic teaching in transmitting values and reducing social violence in madrasas. For this reason, the problem of bullying is so complex and urgent to study. Therefore, to find out how teachers' efforts to deal with bullying behavior that occurs, it is necessary to conduct research on handling bullying. So that it can be used as a reference or reference to prevent and deal with problems such as bullying. The purpose of this study was to identify the causes, forms, efforts of PAI teachers or school teachers' solutions in dealing with verbal bullying. This research is a type of field research, namely qualitative research. In this study, data were collected through interviews, observation and documentation. Therefore, the task of the teacher is as a facilitator and mediator for their students, it is hoped that the presence of the Islamic Religious Education Teacher will be able to influence the attitudes and behavior of students to avoid violence in schools such as bullying.

  All forms of violence and crime, including intolerance, bullying and sexual violence, are not appropriate in an educational setting. So it is necessary to take concrete steps from the school to eradicate these three behaviors from the educational environment. Through a phenomenological approach to the declaration of the three grave sins of education, the results of the study reveal: that religious moderation can be a solution to overcoming the three great sins of education: intolerance, bullying, and sexual violence. By making religious moderation an educational strategy in schools, these three grave sins can be prevented and removed from the educational environment. This research contributes to the development of the school curriculum, especially the cognitive development of adolescents as well as the prevention and treatment that must be carried out.

This research is to find out the suffering of Oliver, Charles Dicken’s Oliver Twist. This research is qualitative since the data are in the form of words rather than numbers. The data were collected in the novel Oliver Twist, which was the primary source. The secondary sources, such as books, documents, and the internet, are used to support the analysis. An objective approach was applied in analyzing the data.The result shows that suffering changes Oliver and has a range of impacts. His suffering comes in physical and mental forms. The physical suffering is physical violence, which among others is beating; besides physical suffering, he also had mental suffering, which were depression, intimidation, painfulness, etc. The physical pain that Twist received made him lose too much weight, and he turned into a thin boy. He became an orphan as a result of his mistreatment. Mentally, Twist becomes someone who is easily touched and emotionally moved; he also turns into a wild child. The causes and effects that make Oliver a thief are depression and going wild. The lack of attention and affection made Oliver think that whatever Fagin gave him was a form of attention and affection.

This research intends to find out the struggle of Afro-American women against discrimination in Alice Walker’s The Color Purple. This research is qualitative, which means that the data are in the form of words; thus, the data came from the novel and other books that are relevant to this research. A mimetic approach is used in data analysis to unearth the literary work as an imitation or reflection of aspects of human life, such as sociological, historical, or psychological background that is related to the topic. The result shows that the Afro-American women that are pictured in Celie’s life should struggle against both white and black discrimination. The whites did not accept the existence of the blacks and treated them cruelly through violence, rape, and murder. On the other side, the black man oppressed the Afro-American woman through sex abuse, physical abuse, and economic depression. The black women were living under the protection of men. However, their protection is no better than dominance and subservience. Even though Celie was treated abruptly and disrespectfully by her father and her husband, she could face it bravely, increasing her knowledge and insights, achieving financial success, and being happy in her life. Therefore, she achieves self-esteem, self-acceptance, economic independence, and, above all, freedom for the whole of her life. This is the realization of African American women's desire to gain recognition as individuals who deserve fair and equal treatment.