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Yevi Grata Putra; Tata Sutabri

Jurnal Sistem Informasi dan Ilmu Komputer 2024 International Forum of Researchers and Lecturers

Palembang Religious Education and Training Center as an education and training institution utilizes information technology, especially wifi internet networks to support various learning and training activities. To support these needs, a quality internet network is needed, so an evaluation and measurement of Quality of Service (QoS) is needed, because QoS is able to measure various important parameters in the network, such as throughput, delay, jitter, and packet loss, all of which play an important role in ensuring the network functions properly.  The standard used is TIPHON. By using the Action Research method, this research will produce real internet quality data in accordance with actual conditions. After testing, the average results on the 4 parameters tested obtained an index value of 3. So that the overall quality of the internet network at the Palembang Religious Education and Training Center has good network quality.

Reina Mayang Dhenarisa; Adelio Shatara Nugraha; Alphonsus Christian Gavrie; Siti Sahara

Jurnal Manajemen Riset Inovasi 2023 Pusat Riset dan Inovasi Nasional

The quality of Light Rail Transit (LRT) services in Pegangsaan Dua - Velodrome is the result of efforts by the Jakarta Provincial Government and LRT Jakarta to improve public transportation services in Jakarta. The development of LRT Jakarta began with the increasing demand from the community for safe, comfortable, and efficient transportation access. In the process of developing LRT, a service quality analysis is carried out to determine the extent to which LRT can meet the needs of the community and measure user satisfaction levels. This analysis is carried out using various methods such as user satisfaction surveys, direct observation, and analysis of LRT usage data. From the results of this analysis, it is expected that solutions can be found to improve the quality of LRT services so that they can meet the increasing needs and satisfaction of users.