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Public services in several districts have not utilized online information and communication technology. So that the service applicant has to go back and forth to the sub-district which takes a very long time. For this reason, with the development of the modern era, employees should provide good service to the community, such as running community service programs using applications. This research aims to create Community Public Service Application programs and to help people carry out services using Web-based Public Service Administration service applications in South Prabumulih District. This research uses descriptive research type. The type of data taken is quantitative data. Sources of data in this study using primary data sources and secondary data sources. Data collection techniques in this study were carried out by observation, interviews and literature studies. The system development method used in this research is the Water Fall Method, and the System Design Auxiliary Tool.

At present, the Industrial Revolution 4.0 is not only happening in the industrial world but also in government agencies that apply technology to fulfill service needs to the community. The government is expected to answer all community needs by providing the best services based on information technology. One of them is the Jambi City Public Complaint Information System Applications or Online-Based Jambi City Community Complaint Application (SiKesal) is a form of information technology-based service application for incoming public complaints dominated by infrastructure, roads, drainage, cleanliness, street lights, clean water, and parking problems and about damage to be repaired. With the public complaint report, it will not be followed up by the relevant OPD admin, so it is necessary to train how to use the SiKesal application for OPD Admins in Jambi City so that each OPD admin knows what to do. On this basis, in the community service program (PkM) activities on this occasion, assistance in using the SiKesal application for OPD admins in the Jambi City which is one of the right solutions for the government to improve government services to the community so that public satisfaction and trust in the government can increase.

The Inaportnet system is an internet-based single service information system with the aim of integrating standard port information systems in ship services from all relevant agencies or stakeholders in the port environment. The purpose of this portal development is to accelerate port clearance. The research was conducted at PT. The Indonesian National Shipping (PELNI) Makassar Branch for 1 month from November 2021 to December 2021. The source of the data obtained is qualitative data, namely the data presented in the form of related information and the quality of the object under study. Results Based on the research, the use of the Inaportnet system at PT. Pelayaran Nasional Indonesia (PELNI) Makassar Branch Inaportnet system The process of submitting a ship service application using the Inaportnet system is very easy to use, and the Inaportnet system also encourages the submission of ship service applications. Constraints and alternative solutions in using the Inaportnet Maintenance system, to overcome this problem the submission of ship services is changed to a manual system so that the service submission process continues. HR, to overcome this problem, you must carefully check the ship's documents before the ship arrives at the port. Comparison before and before the application of the Inaportnet system in submitting ship services, before the application of the Inaportnet system agents still visited the relevant agencies (manual system), after the implementation of the Inaportnet system all made the system online.

In the current era of globalization, the progress of technology and information development occurs very quickly. Developments in the transportation sector have experienced significant changes with the presence of online transportation services in the form of an application. Online transportation service applications are very easy to use which has an impact on other transportation services. Therefore, the purpose of this discussion is carried out in order to find out how business competition lies therein, including between online transportation service business actors and ordinary (conventional) transportation businesses. Some online transportation service providers in Indonesia include Uber, Grab, Go-jek, In-driver, and others. The services provided by online transportation services are not only in the form of transportation services, but offer food delivery services, online shopping services, and services to deliver packages. Business competition between online transportation services and (conventional) transportation services causes unfair business competition. In this research, the author uses a qualitative research type because the author discusses the business competition between the two by conducting an analysis. The research approach used by the author in this journal is to use a statutory approach.