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This research aims to analyze student satisfaction with computer laboratory services at STMIK WIDURI using the Importance Performance Analysis (IPA) approach. This investigation found that the quality of service received by students did not meet expectations. High priority, high quality equipment, laboratory technician workshop, services accessible to students, availability of laboratory technicians, easy access to laboratory technicians. STMIK WIDURI Analysis of student satisfaction with computer practicum is expected to increase priorities for the first quarter.

This research aims to (1) determine the satisfaction of students of the Office Administration Education Program 2021 and 2022 cohorts as laboratory users. (2) identify the attributes that are high priority and low priority in student satisfaction as laboratory users. This research is a quantitative study involving the population of active student users of the laboratory facilities in the Office Administration Education Program at the Faculty of Teacher Training and Education, Universitas Sebelas Maret, namely students from the 2021 and 2022 cohorts totaling 280 students. Sampling from the quantitative data population used probability sampling with Simple Random Sampling technique involving 155 students. Data collection was conducted by distributing research questionnaires. Data analysis technique used the important performance analysis (IPA) method with the assistance of IBM SPSS version 22 software. The research results indicate that (1) students are not yet satisfied with the laboratory services of PAP FKIP UNS as evidenced by student satisfaction for all attributes being < 100% with an average conformity rate of 70%. The gap analysis results indicate that all statements have negative values with an average performance of 2.66 and an average importance of 3.79. (2) There are high priority attributes with an average importance > 3.79 but an average performance < 2.66, namely the competence of laboratory personnel, completeness, and suitability of laboratory equipment. Meanwhile, low priority attributes have an average importance < 3.79 and an average performance < 2.66, including the modernity of laboratory equipment, timeliness of service, readiness and responsiveness of laboratory personnel, as well as the availability of first aid kits in the laboratory.  

This comprehensive review synthesizes findings from various journals on the management of quality and service in laboratory units within the healthcare context. The synthesis reveals the importance of service quality and its impact on patient satisfaction and service effectiveness. Key findings include the positive influence of service quality dimensions such as reliability, physical evidence, and friendliness on patient satisfaction. Additionally, the interconnection between service quality and adherence to health standards and regulations is emphasized, underlining the significance of compliance for service improvement. External factors, such as government regulations and health policies, are identified as potential influencers of service quality, adding complexity to quality management. Practical implications for healthcare policies and practices are highlighted, suggesting improvements in human resource training, service processes, and infrastructure. Recommendations include strengthening human resource training through regular and ongoing programs, optimizing service processes by thorough workflow evaluations, and ensuring strict compliance with health standards. Furthermore, the integration of technological innovations is proposed as a progressive step toward enhancing service efficiency and result accuracy. The implementation of laboratory information systems, modern equipment, and related applications is suggested to advance service quality. The establishment of a regular monitoring and evaluation system, including internal audits, routine performance reviews, and patient feedback collection, is crucial for continuous improvement. Collaboration with external entities, such as health oversight agencies and laboratory professional associations, is advocated for robust guidance and support. Encouraging research and innovation in quality management and laboratory service is recommended to enhance understanding of new technology applications, quality maintenance strategies, and policy impact evaluation. By implementing these suggestions, laboratory units are expected to continually enhance service quality and ensure optimal patient satisfaction.