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Nuril Anwar Sutisna; Eka Susilawati; Fithrotul Kamilah; Noerma Kurnia Fajarwati; Arfian Suryasuciramdhan

Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora 2025 Pusat Riset dan Inovasi Nasional

. This study aims to analyze the communication strategy of the Serang City Investment and One-Stop Integrated Services Agency (DPMPTSP) in providing public services to the community, as well as identifying supporting and inhibiting factors in its implementation. This study uses a qualitative method with a descriptive approach. Primary data were obtained through in-depth interviews, observation, and documentation, while secondary data were collected from literature, regulations, and related official sources. The focus of the study is directed at the application of the two-way symmetrical communication theory that emphasizes interactive dialogue, feedback acceptance, communication equality, and active community participation. The results show that the Serang City DPMPTSP implements various communication strategies, including delivering information face-to-face and digitally (website, social media, and SKM barcodes), providing complaint channels, and involving the community in service evaluation. Supporting factors include the availability of service facilities, competent human resources, and information technology support. Inhibiting factors include limited digital literacy in the community, technical system obstacles, and differences in the level of public understanding of service procedures.

Agusriza Almalik; Yufrizal A; Arwizet K; Delima Yanti Sari

Venus: Jurnal Publikasi Rumpun Ilmu Teknik 2025 Asosiasi Riset Ilmu Teknik Indonesia

This research addresses the low student learning outcomes and the lack of facilitation of 4C competencies (Critical Thinking, Collaboration, Communication, and Creativity) in the Industrial Machine Electrical Systems (SKMI) subject for Grade XI TMI 1 students at SMK Negeri 1 Pariaman. The teacher-centered learning approach has led to passive student participation, low critical thinking, varying academic abilities, and difficulty in connecting theoretical concepts to real-life applications. The aim of this study is to improve students' 4C competencies and learning outcomes through the implementation of the Team Assisted Individualization (TAI) cooperative learning model. Using Classroom Action Research (CAR) based on the Kemmis and McTaggart model, the study was conducted in three cycles: planning, implementation, observation, and reflection. The subjects were 30 students from Grade XI TMI 1. Data collection included learning outcome tests and 4C competency observation sheets, with descriptive and quantitative data analysis. The results showed significant improvements: classical mastery increased from 27% to 90%, average learning scores rose from 67 to 81, and 4C competency mastery improved from 34% (low) to 82% (high). The study concludes that the TAI model effectively enhances both 4C competencies and learning outcomes in SKMI at SMK Negeri 1 Pariaman.

Nur Padillah Sahibuddin; Arifin Tahir; Sri Yulianty Mozin

Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara 2025 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

This study aims to determine and analyze the Professionalism of Apparatus in the Implementation of Public Services at the Investment and One-Stop Integrated Services Office of Gorontalo City. Viewed from the aspects of: (1) Competence, (2) Effectiveness, (3) Efficiency, and (4) Responsibility. This research method uses a Qualitative Approach with a Descriptive type. Data collection techniques used in this study are observation, interviews, and documentation. The results of the study indicate that in the competence dimension, the apparatus has had adequate technical capabilities, evidenced by mastery of the OSS system and participation in various training. The effectiveness dimension is also quite good, indicated by the timeliness of service even though sometimes hampered by OSS network disruptions. In the efficiency dimension, services have run optimally through the use of online systems that save time and costs, and received support from the SKM results with a value of 90.17 in the "very good" category. Meanwhile, in the responsibility dimension, the apparatus shows high discipline and work commitment, although there are still several cases of delays and permission to leave the office during working hours. Overall, it can be concluded that the professionalism of the Gorontalo City DPMPTSP apparatus in providing public services is classified as good, but still requires improvement, especially in the aspects of effectiveness and responsibility.

Ilham Kurniawan; Nelvi Erizon; Delima Yanti Sari; Irzal Irzal

Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

This research is a Classroom Action Research (CAR) conducted in two cycles. The subjects were 24 students of class XII TM 2 of the Mechanical Engineering Expertise Program at Semen Padang Vocational School in the odd semester of the 2025/2026 academic year. Data collection was carried out through learning activity observation sheets, practical assessment sheets, and multiple-choice tests to measure students' cognitive learning outcomes. The implementation of Creative Products and Entrepreneurship learning at Semen Padang Vocational School was previously teacher-centered. Students tended to be passive listeners during the learning process, which led to low participation, minimal interaction, and a lack of understanding of the material. As a result, most students were unable to achieve the Minimum Completion Standards (SKM). Based on this, the Jigsaw Cooperative learning model is considered suitable for application in Creative Products and Entrepreneurship learning, because it is able to create a student-centered learning atmosphere and encourage active involvement and cooperation between students. The results of the study prove that the application of the Jigsaw Cooperative learning model is effective in improving student learning outcomes. This is based on the average student learning outcomes in cycle 1 of 75.2, where 17 students were declared complete. In cycle II, the average student learning outcomes were 85.2 with 21 students declared complete. The significant improvement in cycle II indicates that the Jigsaw Cooperative Learning model is not only effective in improving cognitive learning outcomes but also able to improve the quality of interactions between students in the learning process. Students become more active in discussions, disseminating information, and are responsible for understanding the material they are learning and sharing with their groups.

Sistifanie Putri Handayani; Auliya Zulfatillah

Publikasi Hasil Pengabdian dan Kegiatan Masyarakat 2025 Asosiasi Periset Bahasa Sastra Indonesia

The mentoring activity for preparing regional development planning documents at Bapperida Bangkalan Regency is part of a community service program aimed at improving the effectiveness of public administration. During the program, students were directly involved in collecting and processing data, analyzing program performance indicators, and assisting in drafting and evaluating planning documents such as the RKPD, RPJMD, and RPD. This activity also supported the budgeting process, program consistency assessment, and public service performance measurement through the Community Satisfaction Survey (SKM). The results of the mentoring program show that collaboration between academia and local government can improve work efficiency, the quality of planning documents, and the capacity of civil servants in developing data-driven policies. This activity not only benefited the institution but also served as a real-world learning experience for students in understanding public administration practices at the regional level.

Dina Andiza; Beby Sendy; Moehammad Erwin Radityo; Lubis, Syna Ardia Putri

The International Conference on Education, Social Sciences and Technology 2024 International Forum of Researchers and Lecturers

Land as the wealth of the Indonesian nation must be utilized for the greatest prosperity of the people. To achieve this utilization, land consolidation needs to be carried out as an effort to increase the utility and results of land use and to align individual interests with the social function of land in the context of implementing development. Land is the basic capital for development and supports the running of the economy, there is almost no development activity that does not require land. Land plays a very important role, even determining the success or failure of a development. The nature of this research is descriptive, the results of this research are expected to obtain a factual picture or description of the land consolidation policy towards the re-arrangement of land ownership and use in Tanjung Sena Village, Sibiru-Biru District, Deli Serdang Regency, where the objects of land consolidation are land, residential buildings, dry land such as oil palms and fields, and village roads. Land consolidation as one of the efforts to increase the utility and results of land use. Land utilization needs to be implemented in the form of land regulation, control, and management. The use and utilization of land is carried out by re-arranging, partnership efforts, transfer and release of land rights in accordance with applicable laws and regulations. In the framework of land use management, guidance and control are carried out. Guidance is carried out through the provision of guidelines, guidance, training, and direction, while control is carried out through supervision such as supervision, reporting and regulation. The implementation of the regional spatial planning design is not always effective in the field, some people still assume that land rights are absolute rights, meaning rights that cannot be violated against land even though land rights contain social functions, land can be used by anyone as long as legal procedures have been taken, especially if the prospective land user is the state and is used for public interest.are fun for children such as singing, storytelling, role playing and involving parents in learning at home.

Arie Herawati; Ramlani Lina Sinaulan; Joko Sriwidodo

IJLS (International Journal of Law and Society) 2024 Asosiasi Penelitian dan Pengajar Ilmu Hukum Indonesia

The involvement of a third party in a debt agreement as the owner of the collateral object is a legal act that often occurs in society. Not a few third parties feel disadvantaged due to the debt agreement between the debtor and the creditor because there are still no regulations that clearly regulate their legal protection, one of the cases is Decision Number 808 / Pdt.G / 2021 / PA CN This study aims to examine problems related to legal protection for third parties as owners of collateral according to applicable laws and regulations. This research method uses a normative legal approach by approaching the laws in force in Indonesia, then a normative analysis is carried out using data sources in the form of laws and regulations, court decisions, opinions of legal experts, along with existing legal concepts. This study will later focus on legal protection for third parties as collateral owners based on applicable regulations and legal settlements if third parties feel disadvantaged by the collateral object they own. From the results of the study, it can be concluded that there is no prohibition on the involvement of third parties as guarantors of land rights in the debt agreement process, however, legal regulations regarding the role of third parties are only explained implicitly in Law No. 4/1996, resulting in third parties being vulnerable to being harmed. As a form of legal protection for third parties, it can be done through a preventive process by issuing APHT and SKMHT by authorized officials, in addition, if the third party's rights have been harmed, it can be taken through litigation and non-litigation.

Agustinus Wardi; Lilik Kustiani; Bambang Supriadi

International Journal of Management Science and Entrepreneurship 2024 International Forum of Researchers and Lecturers

With the concept of a Leadership Capability model based on the development of Emotional Competency which aims to anticipate the combination of Human Resource Management Strategy and team performance. As a statistical test, this research raises four variables, namely: Human Resource Management Strategy, Emotional Competency Based Leadership Ability, Job Crafting Behavior and Teamwork Performance. Empirical testing through a survey of 120 respondents, namely the school principal's work team consisting of the principal, deputy principal and head of administration who are members of the State High School development team in Central Java, Indonesia. Revealed the role of Leadership Ability based on Emotional Competence. In this research, to mediate Strategic Human Resource Management with team work performance. There are two limitations, the first is that the survey was only conducted at State High Schools and SKM in the province of Central Java, Indonesia, the second limitation is that it focuses on the mediator of Leadership Ability Based on Emotional Competence. This does not consider the existence of other variables from human resource management theory. intelligence theory, social exchange, service dominant logic, agency and others. At a practical level, the perspective of the relationship between Emotional Competency Based Leadership Capabilities, Strategic Human Resource Management and Teamwork Performance provides guidance on how public organizations such as schools can strive for value alignment to encouraging Emotional Competency Based Leadership Capabilities which in turn will improve team work performance  

Khalisha Nabila Winanti; Noor Saptanti

Jurnal Riset Ilmu Hukum, Sosial dan Politik 2024 Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

This research explains the procedure for implementing electronic mortgage registration and discusses legal protection for creditors in mortgage registration through SKMHT in the event of the principal's death. This normative legal research utilizes a prescriptive approach based on legislation, cases, and conceptual analysis Primary data sources include relevant laws and regulations related to mortgages, supplemented by interviews with Notaries and PPAT, as well as secondary legal materials such as books, legal research papers, and previous studies in the form of journals, theses, and dissertations related to the research. Data collection techniques are carried out through interviews, observations, and literature studies Meanwhile, the analysis technique used by the author is qualitative model. The research results indicate that electronic registration of Mortgage Rights is carried out by interested parties through the website https://mitra.atr.bpn.go.id. However, in practice, there are still shortcomings in electronic Mortgage Rights registration, particularly when it is registered using SKMHT (Power of Attorney to Burden Mortgage Rights), and then the certificate owner passes away, the registration of Mortgage Rights cannot be continued. The solution to this problem is to add an optional refinement formulation in the Electronic Mortgage Rights System that allows for the replacement of the Identity Card Number (NIK) of the grantor with the NIK of the recipient if the Mortgage Rights are registered first with a SKMHT.

Juprianto Tandi Belopa; Dina Ramba; Rati Pundissing

Jurnal Riset dan Publikasi Ilmu Ekonomi 2023 Asosiasi Riset Ekonomi dan Akuntansi Indonesia

. This research aims to determine the level of public satisfaction with public services at the Sa'tandung Lembang Office, Saluputti District, Tana Toraja Regency. This type of research is quantitative descriptive research. The data collection techniques used in this research were interviews, observation, documentation and questionnaires. The data analysis technique uses analysis and interpretation of the Community Satisfaction Survey (SKM). The results of research and discussion regarding the level of public satisfaction with public services at the Sa'tandung Lembang Office, Saluputti District, Tana Toraja Regency based on PermenPAN-RB number 14 of 2017 are seen from the 9 elements that have been implemented, so the SKM value obtained after conversion is a service SKM unit of 87 .75 service quality B which means Good. Based on indicators of public satisfaction with public services at the Sa'tandung Lembang Office, the SKM element was obtained whose highest value was cost reasonableness = 4 with a conversion value of 100, very good performance, and the lowest element was completion. time = 3.31, conversion value 82.75, good performance.  

Erlita Nazla Pangestika; Gallis Nawang Ginusti

Journal of Creative Student Research 2023 Pusat Riset dan Inovasi Nasional

The Office of the Airport Authority Region III is one of the government agencies that provide public services to the public, namely airport PAS services, therefore the Office of the Airport Authority Region III participates in the government program to build a good and clean government by designing the construction of an integrity zone towards a Serving Free Bureaucratic Area (WBBM) to improve the quality of its services. The purpose of this research is to determine the effectiveness of the WBBM predicate and the supporting and inhibiting factors in improving the quality of airport PAS services at the Office of the Airport Authority Region III. The research method used is mixed methods, which means combining quantitative and qualitative research simultaneously with the chosen strategy, namely sequential explanatory. The data sources obtained are primary and secondary data with the data collection techniques used are interviews, documentation, and direct observation at the Region III Airport Authority Office. The results of this study indicate that the WBBM predicate is effective in improving the quality of airport PAS services as evidenced by the SKM results which continue to increase from 2020 to 2022 and changes in the airport PAS service system to online services. Factors that support the improvement of the quality of airport PAS services are the six areas of change in WBBM and the existence of inhibiting factors, namely websites that have not been properly managed, human resources that have not provided excellent service, and lack of work ethic in providing services

Azis, Abdul

Journal of Administrative and Sosial Science (JASS) 2022 Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Penelitian ini bertujuan untuk mengetahui lahir dan berakhirnya hak tanggungan terhadap hak guna bangunan atas tanah rumah tinggal dan mengetahui kedudukan hak tanggungan terhadap hak guna bangunan atas tanah rumah tinggal. Jenis data yang dipergunakan dalam penelitian ini adalah data primer, yaitu data yang langsung diperoleh dari penelitian lapangan. Dalam hal ini adalah data yang diperoleh dari Kantor PPAT Makassar.Sedangkan data sekunder,yaitu data yang diperoleh secara tidak langsung yang memberikan keterangan tambahan atau keterangan pendukung data primer. Termasuk dalam data ini data yang diperoleh dalam bahan pustaka,pendapat para ahli, tulisan- tulisan dalam buku ilmiah dan literatur-literatur yang mendukung. Hasil penelitian menunjukkan bahwa menurut Pasal 22 UUHT setelah Hak Tanggungan hapus,Kantor Pertanahan mencoret catatan Hak Tanggungan tersebut pada bukti tanah hak atas tanah dan setifikatnya. Adapun sertifikat Hak Tanggungan yang bersangkutan ditarik dan bersama-sama buku Hak Tanggungan dinyatakan tidak berlaku lagi oleh Kantor Pertanahan. Jika sertifikat sebagaimana dimaksud diatas karena sesuatu sebab tidak dikembalikan kepada Kantor Pertanahan, hal tersebut dicatat pada buku tanah Hak Tanggungan. Berdasarkan ketentuan Peraturan Menteri Negara Agraria/Kepala Badan. Pertanahan Nasional Nomor 5 Tahun 1998, saat hapusnya Hak Tanggungan adalah pada saat pendaftaran Hak Milik. Oleh karena itu, sebelum perubahan hak didaftar,pemegang hak atas tanah sebaiknya memberikan SKMHT dengan objek Hak Milik yang diperolehnya,karena setelah Hak Milik terdaftar,Hak Tanggungan tersebut menjadi hapus.Pada saat hapusnya Hak Tanggungan itu kreditor menjadi kreditor konkuren yang hanya dijamin dengan SKMHT.Namun, kemudian kreditor dapat membuat APHT berdasarkan SKMHT itu

Indra Kertati; Adhi Nur Setyo

Public Service And Governance Journal 2020 Universitas 17 Agustus 1945 Semarang

Kualitas pelayanan publik menekankan tiga hal yaitu berlandaskan pada nilai-nilai bersama, preferensi individu sebagai modal sosial, dan menjadi jembatan antara keinginan individu dan sosial sebagai tujuan sosial kolektif. Oleh karena itu peran besar dari penyedia layanan untuk menyediakan sistem, prosedur, mekanisme, sumberdaya manusia dan sarana prasarana untuk menjamin kualitas layanan yang terbuka, mudah, murah dan berkualitas. Tujuan penelitian ini adalah mengetahui implementasi KMA Nomor 90 Tahun 2018 pada Kementerian Agama di Kanwil Kemenag Provinsi Jawa Tengah, menganalisis kualitas pelayanan publik pada Pelayanan Terpadu Satu Pintu (PTSP) dan mendiskripsikan faktor - faktor yang mendukung dan menghambat implementasi. Hasil penelitian menunjukkan capaian implementasi KMA Nomor 90 Tahun 2018 terdapat 21 indikator yang sudah tercapai sesuai standar pelayanan dan ada 7 indikator yang belum tercapai. Indeks kepuasan masyarakat terhadap pelayanan pada PTSP Kanwil Kemenag Provinsi Jawa Tengah mendapatkan kategori sangat baik. Beberapa hal yang perlu ditingkatkan dari beberapa unsur   pelayanan   antara   lain   unsur   maklumat   pelayanan,   penanganan   pengaduan masyarakat, kemudahan mencapai/jangkauan dari tempat tinggal dan waktu penyelesaian. Faktor-faktor yang mendukung dalam implementasi KMA adalah standar pelayanan penyelenggaraan, sebagian besar sudah memenuhi standar pelayanan pada KMA sedangkan yang menghambat adalah belum dibuatnya petunjuk pelaksanaan pelayanan, standar operasional prosedur, struktur organisasi, visi misi dan motto layanan serta penyediaan sarana bagi masyarakat berkebutuhan khusus.

Indra Kertati

Public Service And Governance Journal 2020 Universitas 17 Agustus 1945 Semarang

Smart City bukan hanya tren untuk kota-kota besar, tetapi kebutuhan akan layanan publik yang cepat, murah, aman, dan dapat dipercaya. Tujuannya adalah untuk menganalisis pemerintahan pintar berbasis teknologi informasi sebagai implikasi dari smart city Kota Surakarta. Penelitian ini menggambarkan  bagaimana pemerintah daerah dapat mengimplementasikan empat komponen dalam smart city yaitu: (1) government of a smart city, (2) smart decision-making, (3) smart administration and (4) smart urban collaboration. Hasil penelitian menunjukkan: (1) pemerintah daerah telah menyediakan instrumen untuk keberhasilan infrastruktur kota pintar, sumber daya manusia, dan peraturan, tetapi dalam hal sumber daya manusia dan fasilitas infrastruktur belum optimal seperti yang diharapkan; (2) Respons publik terhadap pemerintahan cerdas tidak optimal, tetapi kelas menengah memiliki kemampuan untuk menggunakan dan berpartisipasi dalam pemerintahan cerdas; (3) Ada 16 Perangkat Daerah yang telah menyediakan layanan publik berbasis TI dengan berbagai bentuk layanan; (4) Permintaan akan layanan berbasis TI telah meningkat tajam dari sebelumnya sebagaimana dibuktikan oleh nilai SKM yang cukup baik dan (5) mayoritas aksesibilitas publik ke layanan publik rendah karena kerentanan ekonomi, sosial, usia dan keterjangkauan harga.