Publication Search

Drug abuse has become a complex problem faced by Indonesia and of course requires a special strategy and the active role of all parties in its prevention and handling. This is evidenced by the rampant cases of drug trafficking and abuse that occur in villages in Kuantan Singingi, one of which is Seberang Taluk Village, Central Kuantan District. This study aims to see the performance of the Village Government in the Clean Drugs (Bersinar) Village program in Seberang Taluk Village, Central Kuantan District, Kuantan Singingi Regency. In this study, the authors used descriptive qualitative research methods. The researcher uses Dwiyanto's theory where the indicators used in measuring organizational performance use 4 (four) indicators, namely, productivity, responsiveness, responsibility, and accountability. The results of this study indicate that the distribution and abuse of drugs in Seberang Taluk Village has decreased during the program of the Clean Drugs Village (Bersinar) with a percentage of approximately 80%. However, the implementation of the Shining Village Program still faces several obstacles. Researchers found factors that influence the implementation of this program, which include the problem of limited budget, incompetent human resources, and lack of public self-awareness. Overall, the Seberang Taluk Village Government, Central Kuantan District can be said to have been quite good at implementing the Shining Village program in preventing drug trafficking.

Institute of Business and Informatics STIKOM Surabaya (STIKOM Surabaya) is one of the private universities in Surabaya. STIKOM Surabaya has two faculties namely Faculty of Technology and Informatics, and Faculty of Economics and Business. The Faculty of Technology and Informatics has six departments, while the Faculty of Economics and Business has three departments. The department handling academic administration of students from all departments is Academic Administration and Student Affairs Department (AASA). The problem arises is STIKOM Surabaya had a will to evaluate the service quality in AASA based on student’s perceptions which would be used as an input to improve the service quality of AASA

The purpose of this research is to compare customer satisfaction with package delivery services at JNE and J&T Makale City in Tana Toraja Regency. This research utilizes a descriptive quantitative research method. A questionnaire was issued to consumers of JNE and J&T as part of the data collection technique. There were a total of 1,085 participants in this research, including 300 JNE customers and 785 J&T customers. Using the Slovin formula, the researchers drew the same number of samples from the whole population in each site, up to 75 people. The Customer Satisfaction Index (CSI) was used for data analysis in order to calculate the expected level of product or service qualities based on an analysis of total customer satisfaction. The results showed that J&T consumers were more satisfied with the delivery services than JNE customers,  Therefore, the trustworthiness of the services offered by the Makale City JNT must be enhanced, J&T must increase the service quality in terms of assurances and physical evidence, as well as their responsiveness and sensitivity.

Internet cafes is a place which provides internet access infrastructure with a variety of connections and using computer as access device so that users can access the Internet and acquire services in the field of information technology. The purpose of this study is to find factors that exist in the service quality cafe business and know the dimensions of service quality are the most influential in the Internet service industry. The method used in the analysis is descriptive analysis Statistik, T test and regression analysis. With the object of a study internet cafes in Malang. From the results of research to know If construct originally by parasuraman etall initially 22 items consisting of 5 dimensions constituent, on a case study in the cafe reduced to 9 items, Gaps on Internet services as measured by the concept servqual. Produce a measure of quality service at the internet cafe. In this study the gaps in the service quality dimensions sequentially from the largest value to the smallest value is Assurance (-1.1115), Empathy (-1.0732), Responsiveness (-0.7834), Tangible (-0.1847) and Reliability (0.0191). Value of r = 1 = 100% means that the quality of service on Internet service can be described by the five constituent dimensionsthat is, empathy, reliability, assurance, responsiveness, and tangible. Standard error of estimate are at zero (0) proves that the regression model appropriate was used to predict the dependent variable or the quality of service.

Customer satisfaction is very important to a company's services, because satisfied customers will come back, buy more, spread the experience to another friend, and is willing to pay more to do business with a trusted provider. Efforts to maintain customer satisfaction one of which is to monitor what they want from the services that are presented. This study aimed to measure the level of customer satisfaction in the business of outdoor education and training, in which customer satisfaction is measured on the dimensions of perceived service and expected service. The population in this study is service users of the outdoor education and training at the Centre for Education and Training Managerial Behavior University of Wijaya Putra that training in January and June 2014, samples were taken by purposive random sampling technique amounts to 143 people. The variables of this study customer loyalty, service quality, perceived quality, perceived value, and customer expectation and customer complaints. Analysis of the data used is multiple linear regression analysis with hypothesis testing with the F test and t test. The expected outcome of this research is the acquisition of the factors that affect customer satisfaction on service providers of outdoor education and training, in terms of quality of service indicators (tangibles, reliability, responsiveness, assurance and empathy). The results show that there is good agreement between the performance perceived by the user's expectations of the outdoor education and training services. These conditions can be considered satisfactory by management for the success of providing the best service to users of the service. Cartesian diagram determine the right strategy for the management to improve service quality are a top priority especially.    

Road infrastructure is a public good whose existence must be felt by all levels of society. Road infrastructure development is a policy that deserves attention from the government, including in the Banten Province region. This research aims to explain the problems in development and maintenance policies for road infrastructure in Banten Province. The research method uses a qualitative approach. Based on research, it is known that the implementation of road infrastructure development and maintenance policies in Banten Province has not been carried out optimally because it has not yet provided significant changes and minimized existing problems. Some of the problems include the government's responsiveness in dealing with road problems which is still lacking, resulting in victims due to reports not being resolved immediately. The inhibiting factors in implementing the development and maintenance of road infrastructure in Banten Province include a lack of skilled human resources, erratic activities due to policy changes in different central and regional government periods, and natural factors.

Given the number of   supermarkets (supermarket) which is located in the same area, then by itself would give birth to the fierce competition to seize visitors and buyers. Additionally the competition also came from some retailers in traditional markets and shops are scattered in the same area. Sinar Bone Supermarkets is one of the famous retail among some retail in the city of wiwirano Konawe utara. In the motion of daily operations, Sinar Bone Supermarkets as shopping centers provide a variety of different goods with different types, brands and sizes at varying price levels. Problem formulation, Based on the background outlined above, then the problem is: What is the quality of services that includes Tangible, Realibility, Responsiveness, Assurance, and Empathy effect on customer satisfaction in the Sinar Bone Supermarket wiwirano -konawe Utara .Objective, while the objectives of this research is to determine how much the quality of the services provided by Sinar Bone Supermarket. "Quality of service refers to judgments of customers about the core of this service and the service provider itself or the entire service organization, most people are now beginning to show demand towards service excellence, they are no longer just need a quality product, but they prefer to enjoy the convenience of service " The method used in  this  research is  descriptive quantitative method in  accordance with  the  purpose of  the  research presented in advance outlining the nature of the nature and looking for a systematic description of the facts under investigation From the discussion above results show that the performance of the services provided by the service provider is very influential on consumer satisfaction, the strategy adopted by a Sinar Bone Supermarket wiwirano -konawe Utara , especially in the service sector should be implemented properly. 

The speed of a web journal to load pages reflects the website performance. It has influenced user satisfaction. This study aims to study and analyze the performance of journal websites in Indonesia that are accredited by SINTA 1 by the Ministry of Research and Technology of the Republic of Indonesia. This test uses parameters owned by GTmetrix tools and calculated using descriptive statistical methods. This research hypothesis regarding the reliability of website speed testing has been tested and confirmed based on experiments. The research involved 61 journal websites, which were taken from December 2019 to February 2020. 366 individual website speed tests from 6 test server region have done, and recommendations have been given on test results. The test result showed that parameter based on PageSpeed score provided the value of 7.9% (grades A to B) and 92.1% (grade C to F) and YSlow score provided a value of 2.5% (grade B) and 97.5% (C to F). The experimental results prove that the performance of the journal website is still a lot in the low category. With the recommendation, it was expected that the speed and responsiveness of the journal website would increase

This study aims to 1) describe and analyze the professionalism of the apparatus of the District of North Luwu Regency in carrying out the duties and functions of the organization professionally, especially from the aspect of responsiveness and innovation, 2) analyze what factors are faced and affect the Masamba District of North Luwu Regency in developing the apparatus. professional in terms of responsiveness and innovation in carrying out the duties and functions of the organization. This study uses a qualitative descriptive method. With data analysis techniques, namely: data reduction, data organization, and interpretation. The results of the study indicate that 1) The responsiveness and innovation of the Masamba District apparatus both in the context of serving the community and in carrying out other tasks are considered lacking, so that the noble goals of the organization and providing the best services for the community have not been achieved; 2) The vision and mission of the organization is limited to being a decoration of the cabinets and walls of the Masamba District Office; 3) The authorities and responsibilities of each Masamba District apparatus have been well understood and implemented from the top leadership (Camat), middle officials (Sekcam and Section Heads) to the implementing staff although they still use a hierarchical system in carrying out tasks and making decisions; 4) The leadership of the Masamba Camat in managing the administration and managing the running of the organization can be said to have gone quite well where in addition to using a formal approach, the Camat also uses an informal approach so that there is an emotional closeness with his subordinates; 5) The awards received, especially financial awards based on seniority of service period and meritocracy, are still considered inadequate and do not reflect justice by several Masamba District employees; 6) Another factor that has a considerable influence on the professionalism of the apparatus is seen from the responsiveness and innovation of the government apparatus in Masamba District, namely the organizational culture that grows and continues to develop.

Penelitian ini dilakukan pada Bandara Internasional Jenderal Ahmad Yani Semarang, yang bertujuan untuk menganalisis dan menjelaskan pengaruh kualitas pelayanan pegawai terhadap kepuasan penumpang. Data penelitian diperoleh melalui kuesioner dan wawancara. Sampel yang digunakan dalam penelitian sebanyak 100 responden. Hasil penelitian diharapkan dapat memberikan informasi yang berguna bagi pihak pengelola maupun kepuasan penumpang. Data yang diperoleh diolah menggunakan analisis deskriptif dan analisis statistik kuantitatif. Analisis kuantitatif menggunakan analisis regresi berganda untuk mengetahui pengaruh variabel independent terhadap variabel dependent, uji model, uji hipotesis namun sebelum dilakukan uji tersebut dilakukan dahulu uji validitas dan uji reabilitas. Hasil analisis regresi menunjukkan bahwa peningkatan kualitas pelayanan terhadap kepuasan penumpang dimana hasil tersebut mempunyai nilai korelasi determinasi R2 square sebesar 0,633. Berdasarkan hasil tersebut dapat disimpulkan bahwa perlu adanya peningkatan tangible dan responsiveness untuk meningatkan kepuasan penumpang