Publication Search

Stunting remains a chronic nutritional issue affecting human resource quality in Indonesia, particularly children under five years old. High prevalence of stunting impacts long-term cognitive development, physical growth, and productivity of the young generation (Ministry of Health, 2023). This community service aims to optimize the role of public administration in disseminating policies and programs to reduce stunting through education, training, and direct community assistance. Activities were carried out through coordination with government officials, community health cadres, and local leaders, using local communication media to raise awareness about nutrition. The results indicate an increase in community knowledge on stunting, balanced nutrition practices, and active involvement of both officials and residents in stunting reduction programs. Optimizing public administration through capacity building, cross-sector coordination, and information technology utilization supports program targets. This service recommends strategies for sustainable, participatory, and data-driven program implementation.

Stunting remains a chronic nutritional issue affecting human resource quality in Indonesia, particularly children under five years old. High prevalence of stunting impacts long-term cognitive development, physical growth, and productivity of the young generation (Ministry of Health, 2023). This community service aims to optimize the role of public administration in disseminating policies and programs to reduce stunting through education, training, and direct community assistance. Activities were carried out through coordination with government officials, community health cadres, and local leaders, using local communication media to raise awareness about nutrition. The results indicate an increase in community knowledge on stunting, balanced nutrition practices, and active involvement of both officials and residents in stunting reduction programs. Optimizing public administration through capacity building, cross-sector coordination, and information technology utilization supports program targets. This service recommends strategies for sustainable, participatory, and data-driven program implementation. Enhancing community concern for orphans is an essential aspect of inclusive and sustainable social development. This community service activity aims to implement strategies of empathetic communication and social management to improve the quality of social interactions and community attention toward orphans. The method applied was a participatory and qualitative descriptive approach, involving both the community and orphans in all stages of the activity, from planning, implementation, to evaluation. The results indicate a significant improvement in social interaction quality between the community and orphans. The children exhibited positive emotional responses, such as comfort, acceptance, and appreciation, while the community demonstrated increased participation, collective responsibility, and structured social management skills. The integration of empathetic communication and social management produced dual impacts: enhanced emotional well-being of orphans and strengthened social empathy within the community. These findings suggest that this strategy can serve as a sustainable model for social care activities and can be replicated in other communities. Therefore, the application of empathetic communication and social management has the potential to support inclusive social development, foster community solidarity, and improve the welfare of vulnerable groups sustainably.

Stunting remains a chronic nutritional issue affecting human resource quality in Indonesia, particularly children under five years old. High prevalence of stunting impacts long-term cognitive development, physical growth, and productivity of the young generation (Ministry of Health, 2023). This community service aims to optimize the role of public administration in disseminating policies and programs to reduce stunting through education, training, and direct community assistance. Activities were carried out through coordination with government officials, community health cadres, and local leaders, using local communication media to raise awareness about nutrition. The results indicate an increase in community knowledge on stunting, balanced nutrition practices, and active involvement of both officials and residents in stunting reduction programs. Optimizing public administration through capacity building, cross-sector coordination, and information technology utilization supports program targets. This service recommends strategies for sustainable, participatory, and data-driven program implementation.

Democratic country has an obligation to ensure the fulfillment of its citizens’ rights, including access to quality public services. However, in Indonesia, the quality and effectiveness of public services currently face significant challenges, as evidenced by the decline in service standards. This study highlights the importance of psychological capital in improving job performance among public service employees, with job engagement as a mediating factor. Utilizing quantitative methods and convenient sampling, this study involved 317 participants. The variables were measured using the Individual Job Performance Questionnaire, Psychological Capital Questionnaire, and Utrecht Job Engagement Scale. The results showed that psychological capital predicts job performance, psychological capital predicts job engagement, and job engagement predicts job performance. In addition, this study showed that job engagement mediates the relationship between psychological capital and job performance. Therefore, increasing psychological capital and job engagement can improve the quality of public services, which has a positive impact on public trust and welfare.

Petai (Parkia speciosa Hassk) is a horticultural plant as a vegetable that is beneficial for health. Petai can help treat digestion to help neutralize stomach acid. Petai has a fairly high nutritional content, namely vitamin A, vitamin C, calcium, and iron so it is necessary to make efforts to cultivate petai plants as a business opportunity. Petai trees grow and develop in Kenayan village, namely on vacant village treasury land, cliff land and yard. This service aims to increase the knowledge of farmers in the cultivation of petai. Service activities are carried out using a participatory method. The service activities were carried out 4 times, namely counseling on petai cultivation related to the provision of plant materials, care, harvesting and post-harvest, socialization about the propagation of petai plants by grafting, handing over assistance of a number of grafted petai seeds in the hope of fruiting more quickly and assistance in socialization about petai cultivation. Public knowledge about petai cultivation and how to propagate petai by grafting has increased. Grafting is one way to improve the quality of plants by attaching a piece of tree bark with buds from the scion to a slice of the bark of another tree from the rootstock so that it grows together to form a new plant. Planting petai in the yard of the house is an alternative as an herbal treatment to improve health and increase family income.

Hyperemesis Gravidarum is vomiting that occurs until 20 weeks of gestation. Vomiting occurs so intense that everything that is eaten and drunk is vomited up, affecting the general condition of the mother. The management of mild hyperemesis gravidarum is very important, namely by giving ginger extract drink. Giving ginger drink for 1 week with the rule of drinking a third of a teaspoon of powdered ginger extract brewed using warm water and drunk three times per day. The purpose of this study was to determine the effect of drinking ginger extract on mild Hyperemesis Gravidarum in pregnant women. This outreach method is by providing an explanation to the community before the intervention in the form of ginger extract drinks and after the experiment in the form of giving ginger extract drinks. The number of samples in this study were 15 respondents who were pregnant women with mild hyperemesis gravidarum in Manyampa Hamlet. The leaflets were used. Furthermore, From the results of this counseling, it is hoped that the general public, especially health workers, can socialize the use of ginger extract drinks for pregnant women with Mild Hyperemesis Gravidarum. The target of this counseling is to reduce nausea and vomiting in pregnant women, especially pregnant women who experience nausea and vomiting in order to improve the quality and quality of services for pregnant women.

Measurement of customer satisfaction is something that should be done by a public service organization periodically, improving performance on the right attributes will have a positive impact, namely increasing satisfaction of public service users. This study aims to measure customer satisfaction of public service users by integrating the servqual model and the cartesian diagram model. The analysis tool uses SPSS, with a sample of 121 respondents. The results showed that the quality of public services at the Shipping Polytechnic of North Sulawesi was good, at an average performance score of 8.79 from the rating scale range, and was able to satisfy the expectations of service users. The main dimensions that must be improved immediately are reliability, assurance and tangible. At the attribute of service requirements information, service completion time period information and service supporting infrastructure facilities. With the findings of this study, it is hoped that public services can be improved and the attributes of services that are already good can be maintained.

The implementation of management system in health services is common as an attempt to improve the quality. In Indonesia, the most commonly used health  insurance is the service issued by Badan Penyelenggara Jaminan Social or BPJS  (Social Security Administration) that collaborates with many hospitals such as Datu Pancaitana Regional Public Hospital in Bone Regency. This research uses qualitative approach with a case study as the research design. The research data are obtained through in-depth interviews with The Head of Medical Records Department, some staffs of the administrative service as well as patients of BPJS users in the Emergency Unit. In addition to that, this research collects its research data through field observations and a review of related previous studies. The findings reveal that the hospital management applies the following strategies in the division of administrative services: (1) planning through trainings and workshops provided for the human resources as well as the formulation of RUK and RPK; (2) organising through trainings involving a number of institutions within Datu Pancaitana Regional Public Hospital in Bone Regency; (3) actuating through an execution of administrative services for BPJS users; (4) controlling through supervision facilitated by the hospital management; (5) evaluating that addresses the process of human resources quality promotion through databased information trainings. In conclusion, the findings of this research are hoped to provide insights that can be useful for the hospital management specifically the emergency unit to improve their performance in providing services for BPJS users. They can start by assessing the development and training, program execution and evaluation aspects as well as by improving the facilities and infrastructure.

Increasing prosperity, technological advances and westernization can result in changes in lifestyle and eating patterns in society, especially medical personnel who are at the forefront of maintaining public health. However, ironically, they themselves are faced with a health risk that is no less serious, namely obesity. One of the factors that can influence obesity/overweight is the availability of cheap, fast but unhealthy food, one of which is fast food. Fast food consumption is increasing among medical personnel because this type of food tends to be easy to obtain, tastes delicious, and is served quickly. The nutritional content of food is no longer a consideration for medical personnel. The aim of this research is to determine the effect of fast food consumption on obesity in medical personnel. This type of research uses quantitative descriptive research methods with a cross sectional research design. The results of this study show that there is a direct influence of fast food consumption on the incidence of obesity (9.45%, T statistic 4.06%, α 5%). The conclusion is that excessive consumption of fast food can increase the risk of obesity in medical personnel. Efforts to prevent and control obesity need to be carried out comprehensively to maintain the health of medical personnel and improve the quality of health services.

Pelayanan publik merupakan ukuran kinerja pemerintah yang paling terlihat. Masyarakat dapat langsung menilai kinerja pemerintah berdasarkan pelayanan yang mereka terima. Sebab kualitas pelayanan publik di seluruh kementerian/lembaga merupakan hal mendasar yang harus ditingkatkan. Peningkatan pelayanan publik, kebijakan Kemenpan RB yang sejak tahun 2014 merupakan tahun inovasi pelayanan publik. Semua instansi pemerintah, baik di pusat maupun daerah diharapkan membuat ide kreatif atau jawaban cara kerja/metode pelayanan publik. Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi mengumpulkan dan menilai inovasi yang telah dilakukan di sejumlah instansi di seluruh Indonesia. Semoga kualitas dan inovasi pelayanan publik BPS dapat selalu ditingkatkan.

One very important aspect in the development of Micro, Small and Medium Enterprises (MSMEs) is the form of granting permits for carrying out business activities, which are given by the authorities to business actors. Legality in a business also has a very important role, because it is used as an indication that the business being established is feasible and running. NIB is a business identity number used by business actors to obtain business permits and commercial or operational permits. The community service activities carried out were creating Business Identification Numbers through Online Single Submission (OSS) and marketing to several small business partners, due to a lack of understanding of gadget applications and a lack of product marketing strategies in Sukamoro Hamlet, Puncu Village. The purpose of this service is to provide understanding to the public about the importance of having business legality and product marketing. The method used is observation. The number of umkm in Sukomoro Hamlet is 11 umkm, and 1 umkm does not yet have an NIB. The UMKM was pleased and succeeded in forming an NIB so that it was able to obtain an NIB legality certificate, namely the "Salsabila" banana chips business. The results obtained from this activity were an increase in product quality and customers for "Salsabila" banana chips.  

This study aims to analyze and explain the level of competence and professionalism of the State Civil Apparatus (ASN) in improving services at the North Jakarta Fire and Rescue Service.  This research uses a qualitative method of collecting data through interviews, observations, and secondary data. The results showed that ASN's competencies include technical, managerial, socio-cultural, and integrity aspects. ASN professionalism involves attitudes, behaviors, and work qualities that reflect dedication, integrity, and responsibility. Education has met the competencies, but training is needed to improve employee professionalism. Public service civil servants at the North Jakarta Fire and Rescue Service are responsive, effective, efficient, and highly quality. An indicator of the success of employee professionalism is seen in the increase in fire and rescue service time. With adequate competence, high professionalism, and quality public services, civil servants in the North Jakarta Fire and Rescue Service can provide optimal services to the community. To achieve this goal, it is recommended to improve education training and implement a code of ethics, transparency, accountability, and efficient management of resources.

This increase in the elderly population makes the government need to formulate policies and programs aimed at elderly population groups so that they can play a role in building public health. One of the government policies is that health services are provided at health centers, such as providing good and quality services, giving priority to elderly people and providing safe and easily accessible facilities, providing support or guidance to the elderly and their families on an ongoing basis. The purpose of this study was to determine the relationship between the role of health workers and the participation level of Posyandu for the elderly in Esandom one, Tombatu Timur District, Southeast Minahsa Regency. The study used a cross sectional analytic descriptive research method. The sample of respondents was 88 people using purposive sampling. Data collection using questionnaires and observation sheets. Analyzed with the chi square statistical test. The results of the study were 68 respondents (77.3%) with the highest age, 73 respondents (83.0%) had the highest education. Chi square test results obtained p value <? 0.05. The conclusion in this study is that there is a relationship between the role of health workers and the participation level of the Posyandu for the elderly in Esandom one, Tombatu Timur District, Southeast Minahsa Regency. Suggestions are expected that the Puskesmas can use this research as one of the bases in health promotion for the elderly.. Suggestions are expected that the Puskesmas can use this research as one of the bases in health promotion for the elderly. 

Backgroud: Public services perfomed by government officials in various sectors at this time are still found weaknesses. Weaknesses that occur when providing public services certainly have an impact on the quality of services received by the community. One of the public services performed by professional organizations is carried out by the branch manager of the Indonesian Midwives Association (IBI), Buleleng Regency. As for the form of public service provided is the management and extension of the midwife registration certificate (STRB) for the midwife. Purpose: The purpose of this study is to measure the midwife satisfaction index of public services conducted by the branch manager of the Indonesian midwives’ branch of the Buleleng branch. Method: The research design used is descriptive research. The population in this study were all members of STRB. The sampling technique used is probability sampling technique with simple random sampling. Data collection techniques using a questionnaire with 14 closed questions. The questionnaire was distributed through WhatsApp IBI Buleleng group by providing a link for filling out the questionnaire on google form. Result: The results of this study of the 14 elements are almost entirely namely 13 elements that are in the good category and only one element that is in the category of not good enough category in the speed of service. Conclusion: Thus, it can be concluded that the portrait of the midwife satisfaction index of public services in the Buleleng Regency is in the good category, so it can be said that the quality of the services of the IBI PC on the Buleleng Regency is also in the good category.Keywords: Administration; Midwife; Society Satisfaction Index; Public Services

This study aims to determine the inhibiting factors on service quality in the Development, Safety, and Enforcement (PKP) at the Makassar City Transportation Service. The type of research used in this study was qualitative descriptive data using quantitative data. The research findings are that there are several factors that become obstacles in the quality of Services for Development, Safety and Enforcement (PKP) at the Makassar City Transportation Service, including; Law Enforcers or Officers have not been alert in carrying out services, public awareness is still low, and facilities and infrastructure are not yet adequate.