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Digital Business is experiencing rapid growth, including in the online-based food business. The Internet is creating a new face in interactive communication between sellers, consumers and business partners. This allows the company to be able to interact and work together continuously to be able to develop products, marketing, delivery and maximum service to get customer satisfaction. One type of business that is currently growing rapidly and is very popular with customers is food delivery services including go food, grab food and shopee food. This delivery service will increasingly compete according to the response from customers, influenced by the quality of service. The purpose of this study was to find out how service quality affects customer satisfaction, especially in online- based food delivery applications. The research used in this research is quantitative analysis method. The method used is to collect information obtained from questionnaires. Variable indicators were tested for validity and reliability. In testing this validity using the Pearson Correlation approach. The reliability test in this study used Cronbach, Alpha coefficient. The results of the study explain that the service variable partially has a positive effect on customer satisfaction. The influence of service quality provided by service providers and service partners is very well responded by application users.

PENGARUH PENGEMBANGAN KARIR DAN KOMPENSASI TERHADAP TURNOVER INTENTION DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PD. BPR BKK BOYOLALI Sindika Galuh Candra Olivia 1) Y Djoko Suseno 2) Untung Sriwidodo 3) 1,2,3)Program Magister Manajemen Universitas Slamet Riyadi Surakarta. e mail: 1)olivia@gmail.com ABSTRAK Penelitian ini bertujuan untuk menganalisis pengaruh pengembangan karir dan kompensasi terhadap turnover intention dengan kepuasan kerja sebagai variabel intervening, dilaksanakan di PD BPR BKK Boyolali dengan Populasi penelitian adalah seluruh karyawan PD. BPR BKK di Kabupaten Boyolali sebanyak 194 orang, adapun berdasarkan perhitungan diperoleh 140 karyawan PD. BPR BKK di Kabupaten Boyolali. Teknik sampling yang digunakan dalam penelitian ini adalah teknik cluster sampling (area sampling). Pengumpulan data dalam penelitian ini dilakukan dengan menyebarkan kuesioner, adapun pengujian hipotesis dilakukan dengan menggunakan analisis jalur (path analysis). Hasil penelitian menunjukkan bahwa pengembangan karir dan kompensasi berpengaruh signifikan terhadap kepuasan kerja karyawan PD. BPR BKK Boyolali. Pengembangan karir, kompensasi dan kepuasan kerja berpengaruh negatif terhadap turnover intention pada karyawan PD. BPR BKK Boyolali. Pengembangan karir dan kompensasi berpengaruh signifikan terhadap turnover intention dengan kepuasan kerja sebagai variabel intervening. Kata kunci: pengembangan karir, kompensasi, turnover intention, kepuasan kerja

Nilai sosial sebagai petunjuk umum yang telah berlangsung lama, yang  mengarahkan tingkah laku dan kepuasan dalam kehidupan sehari-hari. Untuk menentukan sesuatu itu dikatakan baik atau buruk, pantas atau tidak pantas harus melalui proses menimbang. Hal ini tentu sangat dipengaruhi oleh kebudayaan yang dianut masyarakat. tak heran apabila antara masyarakat yang satu dan masyarakat yang lain terdapat perbedaan tata nilai.Kata kunci: Fenomena, Bermasyarakat

Satisfaction is a person's feelings of pleasure or disappointment that arise after comparing the results of a service that are in accordance with or not in accordance with the expectations they had before getting service. Patients as users of nursing services demand nursing services in accordance with their rights, namely quality nursing services. In providing nursing services, Standard Operational Procedure (SOP) is very important to assist nurses in achieving quality nursing care. In giving medicine, one must pay attention to the six "correct" principles which have become mandatory procedures before giving medicine, namely: right patient, right drug, right dose, right method, right time, and correct documentation. This study aims to identify the effect of applying standard operational procedures (SOP) for drug administration with the six correct principles on the level of patient satisfaction in Ungaran Hospital. The design of this research is descriptive analysis using a cross sectional approach, the number of samples used is 90 respondents using the Slovin formula to determine. The results of the study using the Chi Square analysis test showed that there was a significant effect between the application (SOP) of drug administration with the six correct principles on the level of patient satisfaction (p = 0.000). From the results of the analysis obtained the value of Odds Ratio (OR) of 59.160. The recommendation from this research is that nurses always apply the SOP correctly to increase patient satisfaction.

The quality of health services shows the level of perfection of health services in creating a sense of satisfaction in patients.In this study, researchers used a purposive sampling type of research, namely sampling with special criteria, namely inclusion and exclusion criteria with a cross sectional approach, namely research that explores, analyzes and explains the relationship between the quality of health services and patient satisfaction at the Ridge Health Center. The data needed comes from filling out questionnaires by patients or families of patients seeking treatment at the Ridge Health Center.The sample in this study used 44 respondents who received treatment at the Ridge Health Center. And in this research, the instrument used was a questionnaire with a total of 40 questions.The results of this study show that there is a relationship between the quality of health services, reliability (0.038<0.05), assurance (0.000<0.05), tangibility (0.002<0.05), empathy (0.000<0.05), and responsiveness (0.000 <0.05) with patient satisfaction. The conclusion of this research is that there is a relationship between the quality of health services (reliability, assurance, tangibility, empathy and responsiveness) with patient satisfaction at the Ridge Community Health Center. The advice that researchers can give is that they can evaluate and improve management to improve the quality of service so that patient satisfaction is related to research results, namely the components of speed of administration, patient comfort as well as completeness of medical equipment and accuracy of information so that it is hoped that it can increase patient satisfaction.