Publication Search

This study aims to analyze public service innovation through the Sobat Dukcapil Website Program at the Tangerang City Population and Civil Registration Office in improving the quality of population administration services. The study uses a qualitative approach with data collection techniques in the form of interviews, observations, and documentation studies. The analysis was conducted using Everett M. Rogers' Diffusion of Innovations theory, which includes five characteristics of innovation, namely relative advantage, compatibility, complexity, trialability, and observability. The results show that the Sobat Dukcapil Website has relative advantages in terms of time efficiency, reduced queues, and easy access to online services. This innovation is also considered appropriate for the needs of urban communities and the Electronic-Based Government System (SPBE) policy. However, there are still obstacles in terms of complexity, particularly related to the digital literacy of the community and technical system disruptions.

SP4N-LAPOR is a platform developed by the Ministry of Administrative and Bureaucratic Reform to facilitate the public in submitting complaints, aspirations, and suggestions related to public services. The number of SP4N-LAPOR! reports in Tanjungpinang City was 252 reports from 2019 to 2023. In 2023, the number of reports increased by 73. Based on data and information gathered during the preliminary research, out of the 73 reports, 54 were completed, 12 were processed, and 7 were archived. The increase in the number of reports prompted the researcher to examine the effectiveness of the resolution process. The research question in this study is: How effective is the resolution of public grievances and complaints through online services in the city of Tanjungpinang in 2023? This study aims to analyze the effectiveness of the resolution of public aspirations and complaints online at several agencies in Tanjungpinang City in 2023. The theory used in this study is Campbell J.P.'s theory, which consists of four aspects: program success, target success, input and output levels, and overall goal achievement. The method used is a qualitative approach. The research results from the program success indicators show that the steps taken in verifying and resolving reports are in accordance with the SP4N-LAPOR! SOP. In the target success indicators, the researcher found that all complaint reports for 2023 have been completed. Although there are still some unfinished reports on the SP4N-LAPOR! website, they are still being followed up by the relevant agencies.

"Digitalization Web for Mulyaharja Village, Bogor: A Community Empowerment Initiative" This project aims to develop a digital platform for Mulyaharja Village, Bogor, to enhance community empowerment and improve access to information and services. The web-based platform will provide a range of features, including news and announcements, community forums, and online services, to facilitate communication and collaboration among residents, village officials, and local businesses. By leveraging digital technology, this initiative seeks to promote transparency, accountability, and inclusivity in village governance, while also fostering economic growth and social development.

Managing long-term relationships with customers is important for electronic businesses through online services because it occupies an important place in modern business of the digital age. Long-term relationship building strategies have been used by Tesco in the UK, which sets a practical example in reaching global customers, expanding markets, and building partnerships where access to information can be easily leveraged to forge cooperative relationships in the digital era.

The main problem in this research is what factors influence customer decisions in choosing BRI Bank Britama Savings Products in Fatukoa Village. The aim of this research is to see and explain what influences the decisions of Fatukoa Village customers in saving with Britama Savings Products. This type of research uses descriptive qualitative research. The data sources in this research are primary data and secondary data. Where data collection uses interview, observation, and documentation techniques. determining informants using Purposive Sampling, totaling 6 people. The time and place of the research was carried out in the 2023-2024 academic year, on a number of customers who live in Fatukoa Village, Kupang City. The results of this research explain that the factors that influence customers' decisions in choosing Britama Bank BRI savings products are influenced by cultural factors because cultural influences play a key role in customer decisions. The socialization process from the experience of being a customer for eight years, the use of banking products since the beginning of college, and the management of business transactions are the main factors in choosing Britama Savings. Social Factors due to the existence of reference groups, both from friends and family, have a big impact. Suggestions from friends about the benefits of interest rates and easy access to BRI Bank's online services, as well as recommendations from wives who are BRI Bank customers, are taken into consideration in the decision to save on Britama Products. Personal Factors due to Age, life cycle stage, work and economic environment are factors personal influences on product choices. The decision to save in BRI Bank Britama Products is based on long-term goals, investment, financial discipline, and economic considerations as well as income that can be invested, and Psychological Factors because the motivation for opening a Britama Savings account is related to biogenic and psychogenic needs, such as increasing pension funds, long-term investment, increasing financial discipline, and building savings habits. Trust and positive attitudes towards Britama products, supported by the reputation and security of BRI Bank, also play a key role in decision making. Apart from that, information from reference groups, socialization experiences, economic considerations, and trust in banking institutions are key factors that shape customer decision behavior.

This thesis is entitled Application of Islamic Business Ethics at the Zhuraida Sewing House in Berembang Village, Sekernan District, Muaro Jambi Regency. This research aims to determine the application of Islamic business ethics in accordance with the characteristics of the Prophet Muhammad according to M. Syafi'i Antonio and the indicators of Islamic business ethics are shiddiq, amanah, tabligh and fathanah. The method used in this research is descriptive qualitative, where in collecting data the researcher uses observation, interviews and documentation methods. The research results show that the Zhuraida Sewing House has implemented Islamic business ethics as exemplified by the Prophet and its characteristics, namely shiddiq (being honest) which is reflected in not doubling the price of the product, recognizing the weaknesses and strengths of the product. The nature of fathanah (intelligent) is reflected in the spiritual condition of owners and employees who continue to prioritize spirituality towards Allah SWT. and the Zhuraida Sewing House has implemented promotions through brochures and social media such as Whatsapp, Instagram, Facebook, Tiktok and others. However, there are still several obstacles that prevent the Prophet's qualities from being implemented, namely the nature of trustworthiness (keeping promises) which is caused by a lack of workers in the production department because the Zhuraida Sewing House is still neglecting its responsibilities in terms of taking time to complete the product. Then the tabligh (communicative) nature, namely online services, is not running well due to the lack of employees in the service admin section.

This study aims to design and develop a school website using Google Sites as an effective medium of information and communication for both the school community and the public. The website development process was carried out through several stages, including needs analysis, content design, page creation, integration of supporting features, and functional evaluation. Google Sites was selected due to its ease of use, design flexibility, and its ability to integrate with various Google services such as Drive, Calendar, and Forms. The results of the development show that the resulting website is capable of providing structured school information, including the school profile, activity programs, administrative services, as well as news and announcement publications. In addition, communication features such as online forms and integrated school contact information enhance accessibility and interaction between the school and users. Based on limited trials, the website was considered feasible and easy to use as an information and communication medium that supports transparency, openness, and effective dissemination of information within the school environment.

Currently Indonesia is in the industrial revolution 4.0 where technological changes affect living habits, ways of working and communicating with one another. In other words, this era is the main axis in life. The changes in this era also have an impact on the economic sector towards a digital economy. Visible changes are the convenience that people get in accessing online services such as ordering food through applications, shopping for necessities online, selling online to studying at home online. In Talang village, Nganjuk district, only 2 micro, small and medium enterprises that have been recorded have run their businesses using digital marketing. Therefore, KKNT 66 KKNT students have the goal of improving the micro, small and medium business sector by providing socialization as well as digital marketing assistance to micro, small and medium enterprises. So that it can make it easier for micro, small and medium enterprises in Talang village to expand the market and develop their business. After conducting outreach and assistance to micro, small and medium enterprises in Talang village, the result was an increase of 4 small and medium micro businesses that had registered their business in digital marketing. While the other 4 still haven't got it. There are several small and medium micro businesses that are not willing to register their business for digital marketing.

The Office of the Airport Authority Region III is one of the government agencies that provide public services to the public, namely airport PAS services, therefore the Office of the Airport Authority Region III participates in the government program to build a good and clean government by designing the construction of an integrity zone towards a Serving Free Bureaucratic Area (WBBM) to improve the quality of its services. The purpose of this research is to determine the effectiveness of the WBBM predicate and the supporting and inhibiting factors in improving the quality of airport PAS services at the Office of the Airport Authority Region III. The research method used is mixed methods, which means combining quantitative and qualitative research simultaneously with the chosen strategy, namely sequential explanatory. The data sources obtained are primary and secondary data with the data collection techniques used are interviews, documentation, and direct observation at the Region III Airport Authority Office. The results of this study indicate that the WBBM predicate is effective in improving the quality of airport PAS services as evidenced by the SKM results which continue to increase from 2020 to 2022 and changes in the airport PAS service system to online services. Factors that support the improvement of the quality of airport PAS services are the six areas of change in WBBM and the existence of inhibiting factors, namely websites that have not been properly managed, human resources that have not provided excellent service, and lack of work ethic in providing services

Information technology is a very important means ofinformation for a company. Information is expectedto facilitate work or activities to achieve goalsoptimally. With the increasing popularity of theinternet, many business fields, especially large-scaleones, have provided online services, but this is notthe case for small and medium-sized businesses suchas the car rental business, by utilizing web servicesthat contain information and ordering applications, itis hoped that they will become promotional mediaand will expedite the ordering process. The researchmethod used in building a rental car bookingapplication with web services is by means of needsanalysis, system design, database design, and screendialog design.

Along with the progress of the Digitalization Era, people's needs are increasingly complex so that they must be followed by optimizing excellent public services and one of the ways that must be carried out by the state apparatus is by utilizing information technology or also known as Public Information System Management. According to the Law of the Republic of Indonesia Number 23 of 2011 concerning Zakat Management, chapter I article 1 paragraph 7 states that the National Zakat Amil Agency, hereinafter referred to as BAZNAS, is an institution that manages zakat nationally. Furthermore, in Chapter II article 5 paragraphs 1, 2 and 3 it is stated that to carry out zakat management, the Government establishes BAZNAS domiciled in the State capital which is a non-structural government institution that is independent and responsible to the President through the Minister. SIMBA can be used by BAZNAS throughout Indonesia as an operational standard for zakat institutions and national zakat reporting. SIMBA or BAZNAS Information Management System is a system that is a new breakthrough in terms of fulfilling the role of the national zakat coordinator for the creation of a transparent and accountable zakat management system throughout Indonesia. With an online basis, the role of the zakat coordinator can reach almost all parts of Indonesia. However, the implementation of SiMBA did not go smoothly, there was a lot of zakat data that had to be recorded starting from registration, receipt and distribution of zakat, causing various problems, namely data loss, so designing a web-based zakat management information system is one way to overcome the problems and weaknesses of the process. zakat management.

Technology is a means of information which is very important for a company. information is expected to facilitate work to achieve goals optimal. With the increasing popularity of the internet, many business fields, especially those held large already provides online services. An example is a car rental business with take advantage of website services that contain information and the order is expected to be promotional media and will expedite the process booking. The research method used in build a car rental booking application with PHP and MySQL based website service is by analyzing needs, system design, database design, and design dialog screen.