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Pelayanan paspor bagi pemohon disabilitas di Indonesia, khususnya di Kantor Imigrasi Kelas I Khusus TPI Semarang, masih menghadapi kesenjangan signifikan dalam implementasi prinsip pelayanan publik ramah Hak Asasi Manusia (HAM), termasuk hambatan fisik dan prosedural. Meskipun ada kebijakan afirmatif, realitas di lapangan menunjukkan bahwa banyak pemohon disabilitas masih mengalami kesulitan. Kendala ini mencakup aspek normatif, kelembagaan, sumber daya, infrastruktur, dan budaya pelayanan yang belum sepenuhnya menjadikan HAM sebagai inti orientasi pelayanan publik. Penelitian ini bertujuan untuk mengetahui dan menggambarkan penerapan prinsip ramah HAM dalam pelayanan paspor bagi pemohon disabilitas di Kantor Imigrasi Kelas I Khusus TPI Semarang, serta mengidentifikasi kendala-kendala yang dihadapi dalam proses tersebut. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kepustakaan (library research) untuk menggali dan menganalisis urgensi implementasi prinsip pelayanan publik ramah HAM, didukung oleh studi kasus kontekstual dari analisis kebijakan, laporan lembaga, dan publikasi daring. Penerapan prinsip keselamatan, kemudahan, kegunaan, dan kemandirian di Kantor Imigrasi Semarang menunjukkan arah positif dalam pelayanan paspor yang selaras dengan semangat pelayanan publik ramah HAM. Namun, implementasinya masih menghadapi kendala seperti keterbatasan standar teknis, kurangnya petugas terlatih, fasilitas fisik yang belum universal, dan orientasi kinerja yang fokus pada efisiensi administratif. Kantor Imigrasi Kelas I Khusus TPI Semarang telah berada pada jalur pelayanan publik yang inklusif dan berdimensi HAM, namun memerlukan penguatan melalui standar operasional eksplisit, pelatihan SDM berkelanjutan, penataan fasilitas universal, dan reformasi budaya pelayanan untuk mewujudkan pelayanan yang manusiawi dan nondiskriminatif.

Diarrhea has the potential to cause an Extraordinary Event (KLB) and is currently a leading cause of mortality in Indonesia, especially in children. Antibiotics are necessary for diarrhea caused by bacteria, but irrational antibiotic prescribing can increase the risk of antibiotic resistance. This literature review was conducted to provide an overview of the level of rationality of antibiotic use in pediatric patients with diarrhea in several Indonesian health facilities. The literature review was conducted by reviewing articles obtained through a Google Scholar search using the keywords "rationality of antibiotic use," "diarrhea," "children," and "evaluation of antibiotic use." Articles were selected using inclusion and exclusion criteria, resulting in 10 suitable articles. The study results indicate that the evaluation methods for antibiotic use include the Gyssens criteria, World Health Organization criteria, Ministry of Health Decree Standards, the 2012 World Gastroenterology Organization Guidelines, and the Rational Drug Use Module. Commonly used evaluation parameters include appropriate indication, appropriate drug, appropriate dose, and appropriate patient. Most parameters have obtained rational results, but there are several studies that are not rational in the appropriate indication, appropriate drug, and appropriate dose categories. Variations in the results of rational antibiotic use at each health facility are influenced by patient characteristics, policies at the health care facility, and the level of compliance of health workers with therapy guidelines.

Diarrhea has the potential to cause an Extraordinary Event (KLB) and is currently a leading cause of mortality in Indonesia, especially in children. Antibiotics are necessary for diarrhea caused by bacteria, but irrational antibiotic prescribing can increase the risk of antibiotic resistance. This literature review was conducted to provide an overview of the level of rationality of antibiotic use in pediatric patients with diarrhea in several Indonesian health facilities. The literature review was conducted by reviewing articles obtained through a Google Scholar search using the keywords "rationality of antibiotic use," "diarrhea," "children," and "evaluation of antibiotic use." Articles were selected using inclusion and exclusion criteria, resulting in 10 suitable articles. The study results indicate that the evaluation methods for antibiotic use include the Gyssens criteria, World Health Organization criteria, Ministry of Health Decree Standards, the 2012 World Gastroenterology Organization Guidelines, and the Rational Drug Use Module. Commonly used evaluation parameters include appropriate indication, appropriate drug, appropriate dose, and appropriate patient. Most parameters have obtained rational results, but there are several studies that are not rational in the appropriate indication, appropriate drug, and appropriate dose categories. Variations in the results of rational antibiotic use at each health facility are influenced by patient characteristics, policies at the health care facility, and the level of compliance of health workers with therapy guidelines.

Data security in Electronic Medical Records (EMR) is a crucial issue in health information governance in Indonesia. This study evaluates the compliance of health facility information security systems with Ministry of Health Regulation (PERMENKES) No. 24 of 2022 and Personal Data Protection Law (UU PDP) No. 27 of 2022, and analyzes the impact of non-compliance on service quality and patient trust. The method employed is a systematic narrative literature review on the Google Scholar database (2023–2026) using the keywords "data security and privacy," "electronic medical records," and "CIA Triad," focusing on the implementation of Confidentiality, Integrity, and Availability. The four healthcare facilities examined have implemented controls such as role-based access control, Electronic Signatures (TTE), Virtual Private Networks (VPN), data encryption, and SSL/TLS protocols in accordance with PERMENKES provisions and Article 35 of the UU PDP. However, the effectiveness of implementation is hindered by weak authentication due to the use of simple passwords and excessively long auto-logout durations, the absence of comprehensive written standard operating procedures (SOPs), low staff compliance with security protocols, and minimal patient awareness regarding personal data protection rights. These weaknesses heighten the risk of patient data breaches as well as potential administrative sanctions and fines, and carry negative implications for service quality and public trust. Recommendations include strengthening internal security policies, developing written SOPs, providing continuous training for healthcare workers, implementing stronger authentication mechanisms (e.g., multi-factor authentication/MFA), and conducting patient awareness programs to ensure regulatory compliance and maintain public confidence.

Healthcare is an integral part of health development in Indonesia, which aims to optimally improve public health. Hospitals, as healthcare facilities, are required to provide quality, safe, and patient-centered services. Service quality is a key indicator of service success, as good service impacts patient satisfaction. One of the most important services in hospitals is obstetrics, which directly relates to maternal and infant health, making patient satisfaction a crucial aspect. Midwives, as professional healthcare workers, play a strategic role in providing comprehensive, sustainable, and patient-centered midwifery care. This study aims to analyze the influence of healthcare facilities and midwife performance on patient satisfaction through service quality. The method used is a quantitative study with an analytical approach and a cross-sectional design. The results of the multiple linear regression test indicate that midwife performance has a more dominant influence on service quality than healthcare facilities. Meanwhile, regarding patient satisfaction, service quality is the most dominant factor, followed by midwife performance and healthcare facilities. The conclusion of this study is that service quality reflects the overall patient experience and is a key factor in improving patient satisfaction.

This study is motivated by the growing public demand for reliable and high-quality public transportation services such as the Trans Solo Bus on corridor 4. The purpose of this research is to analyze the influence of Facilities, Innovation, and Service Quality on User Interest, both partially and simultaneously. This study employs a quantitative method with a sample of 100 respondents who are users of the Trans Solo Bus on corridor 4. Data were collected through questionnaires and analyzed using IBM SPSS Statistics through several tests, including validity, reliability, normality, multicollinearity, heteroscedasticity, multiple linear regression, t-test, F-test, and coefficient of determination (R²). The results revealed that Facilities, Innovation, and Service Quality significantly influence User Interest, either individually or simultaneously. These findings imply that improving facilities, implementing continuous innovation, and ensuring high service quality can increase public interest in using Trans Solo Bus services, thus supporting the development of sustainable urban transportation.

The elderly population in Indonesia, particularly in Surabaya, has been growing significantly, making the need for facilities serving the elderly increasingly urgent. Elderly rehabilitation services must be provided holistically, covering four main aspects: social, health, psychological, and spiritual. However, the implementation of holistic services in some nursing homes still shows differences in quality and has not fully met the expected standards. This study aims to analyze and compare holistic services in two nursing homes, namely Griya Lansia Husnul Khatimah in Malang and UPTD Griya Wreda Jambangan in Surabaya. The method used in this study is descriptive-qualitative comparison, with a field observation approach and a literature review to establish assessment criteria based on the four aspects of holistic services. The research results show that both nursing homes analyzed have shortcomings in the social and psychological service aspects. This indicates a gap in the quality of services received by the elderly in both homes, which needs attention to ensure that holistic services can be applied more effectively and in line with the established standards. This study is expected to provide recommendations for improving the quality of services in nursing homes in Indonesia.

: This research aimed to determine the influence of facilities and service quality on guest satisfaction at Mathilda Hotel Maumere. The background of this research was from the increasing competition in the hotel industry in Sikka Regency, as well as initial findings indicating a discrepancy between guests' expectations and the actual services received, particularly in terms of limited facilities and inconsistencies in service quality. This research used a quantitative method with an associative research design. The sample consisted of 87 respondents selected through purposive sampling from a population of 725 hotel guests. Data were collected using a questionnaire instrument and analyzed through instrument testing, classical assumption tests, and multiple linear regression analysis. The results of the research showed that: (1) facilities had a positive and significant effect on guest satisfaction, meaning that the better the facilities provided, the higher the level of guest satisfaction; (2) service quality also had a positive and significant effect on guest satisfaction, indicating that fast, friendly, and professional service could improve the guest stay experience; and (3) facilities and service quality simultaneously had a significant effect on guest satisfaction at Mathilda Hotel Maumere. These findings emphasized that efforts to improve physical comfort and the quality of service interactions were essential in increasing guest satisfaction and loyalty.

Perkembangan teknologi informasi memberikan kontribusi yang signifikan dalam peningkatan kualitas pelayanan kesehatan, khususnya dalam upaya deteksi dini Non-Communicable Diseases (PTM). PTM seperti diabetes melitus, hipertensi, penyakit kardiovaskular, dan obesitas memiliki prevalensi yang terus meningkat serta sering kali tidak terdeteksi pada tahap awal. Dinas Kesehatan Kabupaten Banyuwangi secara rutin melaksanakan program skrining PTM di fasilitas pelayanan kesehatan. Namun, berdasarkan hasil observasi lapangan, proses pencatatan dan pengelolaan data hasil skrining masih dilakukan secara manual menggunakan aplikasi spreadsheet yang tidak terintegrasi. Kondisi tersebut menyebabkan kesulitan dalam pelacakan riwayat kesehatan pasien, meningkatkan risiko ketidaktepatan data, serta memperlambat proses penyusunan laporan. Penelitian ini bertujuan untuk merancang Sistem Informasi Deteksi Dini Penyakit Tidak Menular berbasis web dengan fokus pada obesitas guna mendukung digitalisasi pengelolaan data kesehatan di lingkungan Dinas Kesehatan Kabupaten Banyuwangi. Metode penelitian yang digunakan adalah penelitian pengembangan sistem dengan model prototype, yang meliputi tahapan analisis kebutuhan, perancangan sistem, pembuatan prototype, serta evaluasi dan revisi berdasarkan umpan balik pengguna. Hasil penelitian menunjukkan bahwa sistem yang dirancang mampu mengelola data pasien, mencatat hasil pemeriksaan, menghitung Indeks Massa Tubuh (IMT) secara otomatis, serta menghasilkan laporan secara cepat dan terstruktur. Sistem ini diharapkan dapat meningkatkan efisiensi administrasi, akurasi data, serta mendukung pengambilan keputusan berbasis data (data-driven decision making) dalam pengendalian PTM.

Penelitian ini dilakukan untuk menganalisis dan membandingkan sentimen pelanggan terhadap lima restoran Sunda di Kota Bogor menggunakan metode Aspect-Based Sentiment Analysis (ABSA) berbasis Fine-Tuning IndoBERT. Ulasan pelanggan di platform digital seperti Google Review berpengaruh besar terhadap citra dan keputusan konsumen, sementara jumlah ulasan yang besar sulit dijelaskan secara manual. Data penelitian diperoleh dari 3.232 ulasan Google Review dan diproses menjadi 3.010 data yang dikelompokkan berdasarkan lima aspek utama, yaitu makanan, pelayanan, harga, suasana, dan fasilitas. Metode Fine-Tuning IndoBERT digunakan untuk mengklasifikasikan sentimen positif, netral, dan negatif, dengan evaluasi melalui metrik akurasi, presisi, recall, dan F1-score. Hasil menunjukkan bahwa model memiliki performa sangat baik dengan akurasi tertinggi sebesar 97,51% pada aspek pelayanan dan terendah 92,52% pada aspek makanan, serta nilai F1-score makro di atas 0,91. Analisis menunjukkan bahwa Bumi Aki unggul pada aspek makanan dan fasilitas, Saung Abah pada pelayanan, Saung Kuring pada harga, dan Gumati pada suasana. Hasil penelitian ini menunjukkan bahwa Fine-Tuning IndoBERT efektif dalam memahami opini pelanggan berbahasa Indonesia dan dapat menjadi acuan bagi pelaku usaha kuliner dalam meningkatkan kualitas layanan.

Peningkatan volume perdagangan internasional menuntut kinerja sektor perdagangan yang lebih optimal melalui dukungan kebijakan dan fasilitasi pemerintah. Salah satu tantangan utama ekspor Indonesia adalah rendahnya kinerja logistik akibat tingginya biaya, rendahnya kualitas pelayanan, keterbatasan infrastruktur, dan distribusi layanan yang belum merata. Penelitian ini bertujuan menjelaskan manfaat penerapan Kawasan Berikat terhadap peningkatan kinerja logistik pada PT Sari Warna Asli Unit 1 Karanganyar. Metode yang digunakan ialah kualitatif deskriptif dengan studi kasus melalui wawancara, observasi, dan dokumentasi, serta analisis triangulasi untuk memastikan validitas data. Hasil penelitian menunjukkan bahwa Kawasan Berikat memberikan pengaruh positif terhadap kelancaran logistik dan efisiensi operasional. Fasilitas fiskal dan prosedural mempermudah pemasukan dan pengeluaran barang, pengelolaan bahan baku, serta percepatan distribusi. Dampaknya terlihat pada meningkatnya keandalan pasokan, kelancaran produksi, dan kepuasan pelanggan, sehingga memperkuat daya saing perusahaan.

This study aims to analyze the spatial patterns of ambulance transport demand in Semarang City based on patients’ origin subdistricts, origin villages, and destination healthcare facilities. The analysis employed the K-Means Clustering algorithm as a data mining method to group areas according to similarities in the volume of ambulance requests. The dataset consisted of ambulance transport service records from January 2024 to September 2025, obtained from the Semarang City Health Office. The analytical procedures included data cleaning, normalization, determination of the optimal number of clusters using the Elbow Method, and cluster formation using K-Means. The results show two main clusters for subdistricts and destination healthcare facilities. High-demand subdistricts were generally densely populated areas such as Banyumanik and Pedurungan, with an average of 1,256 requests, while RSUP Dr. Kariadi emerged as the dominant referral facility with 3,893 requests. Meanwhile, village-level origins formed three clusters, with average demands of 549 (high), 190 (medium), and 36 (low). These findings are expected to support strategic planning for equitable ambulance fleet distribution and improved efficiency of patient transportation services in Semarang City.

Health care facilities are places used for promotive, preventive, curative, and rehabilitative health services carried out by the government and the community. Calculating the germ count on door handles of healthcare facilities is very important, because patients are not aware that the door handles contain and transmit germs that cause infections. This study aims to determine the percentage of germ contamination on door handles of healthcare facilities at X Hospital and X Community Health Center. The type of research conducted is descriptive quantitative with an observational case report approach. This study is a frequency distribution in tabular form using a percentage formula. The number of samples used by the researchers was 8 samples, using 4 sampling points at the Hospital and 4 sampling points at the Community Health Center (Puskesmas): the Emergency Room, Main Door, Pharmacy Room, and Laboratory Room. Data collection by conducting laboratory tests on door handle swab samples was then examined using the ALT method. The results showed that the percentage of door handles that did not meet ALT standards was 3 samples (75%) at X Hospital. Meanwhile, on door handles at health facilities Puskesmas. The percentage of door handles at Puskesmas was obtained 4 samples (100%) at X  Puskesmas. Door handles at health facilities do not meet the standards of the Republic of Indonesia's Minister of Health Decree No. 1204 / MENKES / SK / X / 2004, the decision Ho was accepted H1 was rejected.

This study aims to analyze the impact of facilities, security, and services of the Syahbandar office on the satisfaction of fishermen at the Pantai Fishing Port (PPP) Tegalsari, Tegal City. The research method used is a quantitative approach with an associative model, where data is collected through a questionnaire distributed to 100 fishermen operating at PPP Tegalsari. Data analysis is performed using SPSS version 26 with validity and reliability tests, multiple linear regression, t-test, F-test, and coefficient of determination (R²). The results show that, simultaneously, the variables of facilities, security, and services have a positive and significant impact on fishermen’s satisfaction. Partially, the service variable has the most dominant influence on fishermen’s satisfaction compared to the facilities and security variables. This indicates that improving the quality of services at the Syahbandar office, providing adequate port facilities, and ensuring security at the port are key factors in creating fishermen’s satisfaction. This study is expected to provide input for port managers to enhance public service quality in the fisheries sector and promote policies that better address the needs and comfort of fishermen in their activities at the port.

The Community Service Program (Kuliah Kerja Nyata / KKN) carried out by students of Nusa Nipa University Indonesia in Wolorega Village represents a community service initiative aimed at strengthening village identity and improving public service accessibility. The Community Service Program (Kuliah Kerja Nyata / KKN) of Nusa Nipa University Indonesia is one of the compulsory academic activities that reflects the implementation of the Tri Dharma Perguruan Tinggi, particularly in the field of community service. This program aims to provide real contributions to village development, improve the quality of public services, and strengthen the relationship between students and the local community. One of the work programs carried out by the KKN group in Wolorega Village was the creation of a village name board as an identity marker for the Village Office.                                                                                                                                The background of this activity lies in the absence of a proper and representative village name board, which often caused difficulties for both local residents and visitors in locating the village office. This situation affected the effectiveness of administrative services. Therefore, the KKN students took the initiative to design and construct a new village name board to strengthen the village’s identity and improve public service facilities.  The implementation method included several stages: coordination with the village head and officials, designing the name board, procuring materials and equipment, constructing and painting the board, and finally installing it in front of the Wolorega Village Office. The entire process was carried out in collaboration with village officials and with active participation from the local community. The results of this activity show that the village name board was successfully built and installed. Its presence provides significant benefits, such as making it easier for the community to locate the Wolorega Village Office, clarifying the village’s official identity, and enhancing the image of the village government as a well-organized and professional institution. In addition, this activity received positive appreciation from village officials and the community because it effectively addressed an existing problem.  In conclusion, the creation of the village name board is not only a physical facility improvement but also a tangible form of contribution from the students of Nusa Nipa University Indonesia in supporting village development and improving public services in Wolorega Village.  

This study aims to analyze the influence of facilities and service quality on customer loyalty at Café Tepian Laut Merak. The research employed a quantitative approach with a total sample of 100 respondents selected using a purposive sampling technique. Data were collected through questionnaires distributed to customers who had visited the café. The data analysis was conducted using SPSS version 22, which included validity testing, reliability testing, classical assumption testing, partial linear regression analysis, and multiple linear regression analysis. The results showed that the facility variable (X1) had a positive and significant effect on customer loyalty (Y), indicating that better facilities contribute to higher customer loyalty. Likewise, the service variable (X2) also had a positive and significant effect on customer loyalty, suggesting that high-quality service enhances customer satisfaction and loyalty. Simultaneously, both facilities and service quality significantly influence customer loyalty at Café Tepian Laut Merak. These findings highlight the importance of improving both physical facilities and service quality as key strategies to maintain and increase customer loyalty in the competitive culinary business sector.

A 37-year-old woman, G3P2A0, at 16 weeks of gestation, came to the community health center for her first antenatal check-up. The patient had no characteristic clinical symptoms, but the triple elimination screening results showed reactivity for HBsAg, with negative HIV and syphilis results. An ultrasound examination revealed a viable intrauterine fetus with normal findings. The patient had not received Hepatitis B immunization or vitamin supplements previously, and the patient's partner had not undergone Hepatitis B screening despite having a work-related risk factor. The patient was given iron and vitamin supplements and referred to the hospital for further evaluation. Comprehensive education was provided regarding modes of transmission, risks of maternal and fetal infection, prevention of vertical transmission, as well as the importance of Hepatitis B immunization and the administration of HBIG to the newborn within 12 hours after birth. This case emphasizes the importance of early antenatal screening, comprehensive education, psychosocial support, and collaboration between the patient, family, and healthcare providers to prevent vertical transmission of Hepatitis B. The education provided included essential preventive measures and infection control steps to protect both the mother and the baby. Proper management and follow-up monitoring are necessary to ensure the health of the mother and baby and prevent further complications.

Mikrotrans Jaklingko is one of the public transportation modes managed by PT Transjakarta and is designed as an alternative solution to meet the daily mobility needs of urban communities. Unlike conventional public minibuses (angkot), the Mikrotrans service operates with stricter regulations, such as fixed routes, designated stops, and more orderly service management. The program aims to encourage people to shift from using private vehicles to public transportation while improving user comfort and satisfaction in the Jakarta metropolitan area. This study specifically analyzes the influence of service quality and facilities on user satisfaction with the Mikrotrans Jaklingko service. The research employed a quantitative approach, with data collected through field observations and questionnaires distributed to 100 active Mikrotrans users. The data were processed and analyzed using SPSS through a series of tests, including validity, reliability, classical assumption testing, coefficient analysis, multiple linear regression, and hypothesis testing using both t-tests and F-tests. The findings reveal that service quality has a significant effect on user satisfaction. Furthermore, the available facilities, such as vehicle comfort, safety, and the adequacy of supporting infrastructure, also have a positive and significant effect on satisfaction levels. Simultaneously, both independent variables contribute significantly to enhancing user satisfaction. These results highlight that improving service quality and facilities should be a strategic priority to ensure greater comfort for the public when using Mikrotrans. Ultimately, these improvements will strengthen government efforts to encourage a transition from private vehicles to public transportation in Jakarta, thereby supporting sustainable urban mobility.

This study aims to analyze the effect of Service Quality, Price Perception, and Facilities on Customer Satisfaction at Barbershop Alsasumo Batam. The method used in this study is quantitative, with primary and secondary data collected through questionnaires. A sample of 243 respondents was determined using Slovin's formula and simple random sampling technique. Data analysis was performed using SPSS 27 software. Based on regression analysis, the following regression equation was obtained: Y = 0.172 + 0.401X1 + 0.367X2 + 0.284X3 + e. The results of the study indicate that Service Quality (X1), Price Perception (X2), and Facilities (X3) have a positive and significant impact on Customer Satisfaction (Y). The t-values for each variable are 8.504 for Service Quality, 8.725 for Price Perception, and 6.939 for Facilities, with a t-table value of 1.969. Simultaneously, all three independent variables significantly influence Customer Satisfaction with an F-value of 136.457, which is higher than the F-table value of 2.65. The coefficient of determination (R²) of 0.631 indicates that 63.1% of the variation in Customer Satisfaction is explained by these three variables, while the remaining 36.9% is influenced by other factors not covered in this study. These findings emphasize that Service Quality, Price Perception, and Facilities significantly affect Customer Satisfaction at Barbershop Alsasumo Batam.

Instalasi gawat darurat merupakan unit pelayanan di rumah sakit yang menangani pasien dalam kondisi darurat, kritis, dan membutuhkan tindakan segera. Pelayanan yang berkualitas sangat penting dalam kondisi ini karena berkaitan dengan nyawa seseorang. Dalam kondisi yang menuntut pelayanan cepat dan tepat, kepuasan pasien menjadi penilaian utama terhadap keberhasilan layanan gawat darurat. Kepuasan pasien adalah respon emosional yang muncul karena terpenuhinya ekspetasi pasien terhadap pelayanan. Kepuasan pasien IGD dapat memengaruhi citra rumah sakit. Tujuan penelitian ini adalah untuk mengetahui faktor-faktor yang berhubungan dengan kepuasan pasien di IGD RSUD Dr. (H.C) Ir. Soekarno Provinsi Kepulauan Bangka Belitung. Penelitian ini adalah penelitian kuantitatif dengan desain cross-sectional yang bertujuan untuk mengkaji apakah terdapat hubungan antara faktor usia, tingkat pendidikan, dan fasilitas pelayanan terhadap kepuasan pasien. Sampel dalam penelitian ini sebanyak 109 pasien. Analisa data menggunakan uji chi-square dengan derajat kepercayaan 95%. Hasil penelitian ini menyimpulkan faktor-faktor yang berhubungan dengan kepuasan pasien di IGD RSUD Dr. (H.C) Ir. Soekarno Provinsi Kepulauan Bangka Belitung adalah fasilitas pelayanan (p=0,018). Sedangkan faktor yang tidak berhubungan adalah usia (p=0,475) dan tingkat pendidikan (p=0,340). Saran dari penelitian ini adalah diharapkan institusi kesehatan dapat meningkatkan kualitas pelayanan di IGD, terutama pada aspek kenyamanan ruang tunggu.