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The premium healthcare industry in urban areas is experiencing increasing competition along with the increase in healthcare facilities and the increasing public demand for fast, comfortable, and quality medical services. In this context, Columbia Asia Pulomas Hospital is implementing an expansion strategy by increasing facility capacity, modernizing services, and adding a Center of Excellence (COE) as a service differentiation. This study aims to analyze customer retention strategies within the Balanced Scorecard (BSC) framework, focusing on the relationship between customer perspectives, internal processes, learning and growth, and their application to the financial perspective. The research method uses a document-based policy and strategy analysis approach, field findings, and a synthesis of Balanced Scorecard theory and patient experience.The analysis shows that customer retention during the expansion phase is influenced not only by clinical quality, but also by the assurance of doctor time in practice, speed of service, physical comfort, and digitization of queues and administration. The addition of a COE has been shown to increase the perception of service value and expand market share through service specialist differentiation. Within the BSC framework, the customer perspective serves as a leading indicator for achieving the financial perspective, where increased patient retention contributes to increased revenue, ROI growth, and long-term financial expectations. The research implications emphasize that strategies for strengthening human resources, modernizing internal processes, and service innovation are important foundations in ensuring successful hospital expansion and enhancing competitive advantage.

This study aims to analyze the management of educational facilities and infrastructure planning at Pesantren Miftahul Ulum Subang and its contribution to learning effectiveness. The research employed a qualitative approach with a case study design, using in-depth interviews, observations, and document analysis involving 19 participants, including the boarding school leader, teachers, students, and facilities managers. Data were analyzed thematically to identify patterns of facilities management and their impact on the learning process. The findings indicate that the needs analysis for facilities is not yet systematic and largely relies on informal reports. Facilities procurement is carried out gradually based on priority needs and available financial resources. Several facilities are underutilized due to the absence of standard operational procedures and limited supervision. The study also shows that the quality of facilities has a direct influence on learning effectiveness by enhancing classroom comfort and supporting instructional methods. It is concluded that structured and data-driven facilities planning is essential for improving the quality of learning in Islamic boarding schools.

This study examines the role of the General Affairs (GA) Division in ensuring the effectiveness of administrative processes and facility management at PT. Panorama Indah Permai (Saloka Theme Park). The research was conducted during an internship program from September to December 2025, during which the researcher was directly involved in daily operational activities. Using a descriptive qualitative method, data were obtained through direct observation, administrative document analysis, and informal interviews with GA personnel. The results show that the GA Division functions as a critical support unit responsible for logistics management, documentation control, meeting room preparation, and operational vehicle administration. Several challenges were identified, including inconsistencies in documentation, high workload during peak operations, and limited digital integration. Despite these challenges, the GA Division plays a central role in coordinating with other departments to maintain workflow continuity. This study reinforces the relevance of operations management, office administration, facility management, and organizational communication theories in practical workplace settings. The findings imply that improving digital administrative systems, enhancing coordination mechanisms, and standardizing procedures could significantly strengthen GA performance and overall organizational efficiency.

This study aims to describe the implementation of multicultural education at SDN Bululawang 02 and to identify the supporting and inhibiting factors of its implementation. The research employs a qualitative approach with a descriptive method. The subjects of the study consist of the principal and teachers. Data collection techniques were conducted through semi-structured interviews, while data analysis used an interactive analysis model that includes data reduction, data display, and conclusion drawing. The results of the study indicate that multicultural education has been implemented through school policies, the learning process, and school culture. The school applies deep learning-based instruction that emphasizes meaningful learning experiences with the support of learning technologies such as smart TVs and smart boxes. Multicultural education is also realized through various religious, social, and national activities, such as routine religious activities, the commemoration of national and religious holidays, as well as the use of traditional clothing, which serve to instill values of tolerance, togetherness, and mutual respect. The role of the school principal is evident through classroom supervision, teacher training, and learning evaluation, while teachers integrate multicultural values through varied and enjoyable teaching methods. The challenges faced include the diverse characteristics of students, limited facilities, and differences in students' academic abilities. Efforts made by the school to overcome these challenges involve collaboration with parents and adjustments to learning strategies. This study concludes that multicultural education in elementary schools has been implemented well; however, it still requires strengthening in terms of facility support, teacher competence, and ongoing collaboration between schools and parents.

Facilities and infrastructure are essential components in the provision of education, functioning to support the effectiveness of teaching and learning processes, student comfort, and the achievement of quality learning outcomes. In boarding-based Islamic schools (madrasah), facility needs become more complex due to the integration of formal academic curricula with religious instruction and a full residential system. The National Education Standards (SNP) serve as the national reference for the fulfillment of educational facilities in Indonesia; however, the standards do not specifically regulate boarding facilities, resulting in a gap in facility fulfillment among pesantren-based madrasah. This study aims to evaluate the suitability of educational facilities and infrastructure at MTsS Sunanul Husna, South Tangerang City, with the SNP and to identify inhibiting factors affecting the fulfillment of such standards. The research employed a qualitative case study design through observation, interviews, and documentation. Data analysis was conducted using interactive procedures, including data reduction, data display, and conclusion drawing. The findings indicate that academic facilities are categorized as adequate, with classrooms, teacher rooms, administrative offices, computer laboratories, and a UKS room available and functioning, although the library and student sanitation facilities require improvement. Boarding facilities such as dormitories, worship areas, and kitchen facilities are categorized as good, despite not being covered in the SNP. The study reveals that financial limitations, centralized authority at the foundation level, and the absence of national standards for boarding education represent the main inhibiting factors. The study implies the need for the formulation of facility standards specifically for boarding madrasah and for strengthened collaboration among the government, foundations, and communities in fulfilling educational infrastructure.

This study identificates the importance of singing national songs as an effort to foster a sense of patriotism among elementary school students in the era of globalization and the 4.0 industrial revolution. The weakening of nationalism among the younger generation today implies that strategies for strengthening nationalism in schools must be changed. The focus of this investigation is to examine the influence of national songs in shaping the spirit of nationalism among students. Using a descriptive qualitative method at SD Negeri 3 Menganti in Jepara Regency, data was collected through direct observation and interviews with teachers and students. The findings of the study revealed that the routine of singing the Indonesian national anthem and the Jepara march every morning succeeded in fostering discipline, pride in the homeland, and increased self-confidence among students. Although there were some obstacles in the form of a lack of mastery of the lyrics by some students, the school responded with intensive guidance and facility support. Overall, this study concluded that the consistent combination of national and local songs is a character-building and strategic educational tool in the early absorption of national values.

This study erxaminers ther influerncer of library facility and infrastructurer managermernt on studernt satisfaction at Sterlla Maris Loli Catholic Privater Junior High School. A quantitativer merthod with a correrlational approach was employed to identify the relationship between the two variables. The analysis results reveal that the management of library facilities and infrastructure falls into an unsatisfactory category, with an average student satisfaction score of 49.3%. The t-test indicates a significant positive effect (t count = 9.040) between management and satisfaction levels, where 42% of student satisfaction can be explained by library management. Additionally, factors such as procurement, storage, and maintenance exacerbate the situation. These findings emphasize the need for improvements in library management, including better planning and adequate budget allocation. By enhancing the management of facilities and infrastructure, student satisfaction is expected to increase, consequently encouraging students to be more actively engaged in visiting the library. As a rercommerndation, ther school should derverlop a stratergic managermernt plan for ther library focuserd on improving serrvicer quality and facilities.