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Listia Evalina; Rokiah Kusumapradja; Tjipto Rini; Aytan Azizli

International Journal of Management and Strategic Business Leadership 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This study investigates the clinical handover process as a critical component of patient safety and healthcare service quality in hospital settings. Inconsistent communication, incomplete documentation, and the absence of standardized procedures were identified as major problems contributing to communication failures and potential adverse events. The objective of this research was to develop and test a structured and effective handover model that could improve communication accuracy and documentation reliability among healthcare professionals. A mixed methods design was employed, consisting of a qualitative phase (in-depth interviews, observations, and document analysis) to explore real-world handover practices, followed by a quantitative phase using a pretest–posttest design to evaluate the effectiveness of the proposed model. The study proposes an integrated handover model based on SBAR-IM (Situation, Background, Assessment, Recommendation, Intervention, Monitoring) strengthened by Quality Control (QC) and Mutual Confirmation (MC) mechanisms. The findings demonstrate a significant improvement in handover quality after implementation, with communication scores increasing from 74 to 84.5 and documentation scores improving from 48.3 to 63.0 (p < 0.05). Qualitative results further revealed reduced communication errors, improved clarity of clinical information, and enhanced interprofessional collaboration. This study concludes that the proposed SBAR-IM–based QC–MC model is effective, practical, and suitable for improving patient safety and healthcare service quality in hospital environments.

Masya Indriani Simon; Agust A. Laya; Sri Wahyuni

Jurnal Siti Rufaidah 2025 PPNI UNIMMAN

The implementation of weigh-in is a technique for handing over information related to the patient's condition in a short and adequate manner which if not done correctly, it greatly contributes to medical error. Therefore, nurses have to be able to increase effective communication with SBAR in the implementation of weigh-in to realize patient safety goals in hospitals. The purpose of this study was to find out the corelation between SBAR effective communication and the quality of weigh-in implementation and Receiving in the Inpatient Room of Maria Walanda Maramis Hospital North Minahasa. The research was conducted using a descriptive analytical method of Cross sectional. Samples were taken based on the number of respondents of 43 people using Purposive Sampling. Data collection was carried out by questionnaire and observation. Furthermore, the collected data was processed by a chi-square statistical test with a α≤ safety level of 0.05.The results of the study showed that there was an effective communication of SBAR with the quality of the implementation of weigh-in in the inpatient room of Maria Walanda Maramis Hospital in North Minahasa, ρ=0.000 p value less than α≤ value of 0.05.The conclusion in this study is that there is a correlaton between effective communication of SBAR and the quality of the implementation of weigh-in in the inpatient room of Maria Walanda Maramis Hospital in North Minahasa. It is hoped that nurses will further improve the implementation of effective SBAR communication in the implementation of arbitration., 

Chania Sofiatur Muzzayanah; Dyah Wiji Puspita Sari; Retno Issroviatiningrum

Jurnal Ilmu Keperawatan dan Kebidanan 2025 Asosiasi Riset Ilmu Kesehatan Indonesia

Disruption of the treatment process, lack of attention, and lack of knowledge about how to obtain medical information about the patient result in poor communication. Optimizing the role and function of nurses, especially independent care, can increase the professionalism of nurses in this hospital, which can be achieved through effective communication between nurses and other health service providers. The purpose of this research is to determine the relationship between SBAR communication and employee work habits when carrying out maintenance tasks at the Sultan Agung Islamic House, Semarang. This research is a quantitative study using a cross-sectional design. Data collection was carried out using questionnaires and observation sheets for 50 respondents. This study used a total sampling approach, and Spearman's rank correlation test was applied for statistical analysis. The results of the Spearman rank test of SBAR communication data during handover and the performance of nurses in providing nursing care obtained a p value of 0.003 (<0.05), which means that Ha is accepted or there is a relationship, with the relationship being quite strong (0.406) and the direction is positive. To increase effectiveness in providing nursing care in hospitals, nurses are required to be able to implement SBAR communication more effectively during handover.

Wijayanti Wijayanti; Triastuti Handayani; Luluk Purnomo

Journal Innovation in Education (INOVED) 2023 STIKes Ibnu Sina Ajibarang

Hospitals as providers of health services for the wider community are required to provide health services with good quality health services. The quality of hospital services can be achieved one of them with SBAR communication, so that the information conveyed can be informative and well received which will improve the handover process so that patient safety can be realized. The purpose of this study was to determine the relationship between effective SBAR communication and the quality of handover implementation in the Inpatient Room of JIH Solo Hospital. The sampling technique used is total sampling. The number of respondents was 90 respondents divided into 72 nurses and 18 midwives who were given observation sheets using the SBAR communication method and observation sheets for the quality of handover implementation. Variable correlation assessment using the chi-square test. The results of the analysis of the relationship between variables are significant with a sig value of 0.000 (p=0.05). Then, the value of the correlation coefficient between variables is very strong, namely 0.979. The use of effective SBAR communication resulted in the majority of respondents namely 79 people or 85.7% being categorized as qualified. In its implementation, the majority of respondents with a total of 87 people (196.7%) were categorized as qualified.

Elvi Murniasih; Utari Christya Wardhani; Maria Maria

Journal of Educational Innovation and Public Health 2023 Pusat Riset dan Inovasi Nasional

Background: The application of patient safety goals is an effort made by hospitals to improve the quality of health services. Handover activities that are not accompanied by effective communication can cause errors that can harm the patient. Recommendations from WHO require nurses to improve communication patterns, especially when carrying out handovers, namely by using SBAR communication which consists of Situation, Background, Assessment and Recommendation. Based on the data summary of reported incidents that occurred in the hospital as many as 20 incident cases in the past year, including cases of KTD, KNC, KTC and KPCS. From these incidents, there were 6 cases related to miscommunication during handovers. Some nurses still do not apply the SBAR communication method when carrying out handovers, resulting in cutting/lagging of the information provided and resulting in incidents. Objective:to determine the reltionshipbetween SBAR Communication during handover and the implementation of patient safety at Bakti Timah Karimun Hospital. Methods: This research is quantitative with a cross-sectional approach. The population of this study were all inpatient nurses at Bakti Timah Karimun Hospital with total sampling, which consisted of 63 respondents. Results: showed that 41 respondents (65%) used SBAR communication during handovers in the good category and implemented patient safety. Conclusion:This means that the implementation of SBAR communication during the handover is good but not optimal because there are still 35% who have not implemented it. Based on the chi square test, there is a relationship between SBAR communication during handover and the application of patient safety (p=0.000 <0.05). Suggestion:, it is expected that nurses can carry out SBAR communication during handovers effectively so that they can implement patient safety optimallyKeywords : Newbron, Skin wrap, hypothermia.

Dwi Handoyo; Wijayanti Wijayanti; Triastuti Handayani

Jurnal Riset Rumpun Ilmu Kedokteran 2022 Pusat riset dan Inovasi Nasional

Hospitals as providers of health services for the wider community are required to provide health services with good quality health services. The quality of hospital services can be achieved one of them with SBAR communication, so that the information conveyed can be informative and well received which will improve the handover process so that patient safety can be realized. The purpose of this study was to determine the relationship between effective SBAR communication and the quality of handover implementation in the Inpatient Room of JIH Solo Hospital. The sampling technique used is total sampling. The number of respondents was 90 respondents divided into 72 nurses and 18 midwives who were given observation sheets using the SBAR communication method and observation sheets for the quality of handover implementation. Variable correlation assessment using the chi-square test. The results of the analysis of the relationship between variables are significant with a sig value of 0.000 (p=0.05). Then, the value of the correlation coefficient between variables is very strong, namely 0.979. The use of effective SBAR communication resulted in the majority of respondents namely 79 people or 85.7% being categorized as qualified. In its implementation, the majority of respondents with a total of 87 people (196.7%) were categorized as qualified.