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The case fatality rate caused by Covid-19 in Indonesia is around 2.9%. The death rate by age group is from all Covid-19 patients who died, including 0.5% aged 0-5 years, 0.5% aged 6-18 years, 2.8% aged 19-30 years, 12.7 % were aged 31–45 years, 36.8% were aged 46–59 years, and 46.7% were aged 60 years and over. With the large number of cases that occurred in Indonesia, it turned out to be due to the lack of proper handling of the early symptoms of the Covid-19 virus. To overcome this, it is needed as a tool for early detection of the Covid-19 variant by using the CBR-AHP expert system with the Sorgenfrei algorithm. The results of the consultation for the early detection of the Covid-19 variant were obtained from the highest similarity value of Sorgenfrei. Of all the variants found above, the highest similarity value of Sorgenfrei is Omicron with a similarity of 1,000. Omicron has the highest value because it has a value of a, which is the same symptom between old cases and large new cases.

Mengingat pelanggan Indihome yang terus meningkat setiap tahunnya, tidak menutup kemungkinan ada dampak di balik itu semua, salah satunya adalah gangguan terhadap layanan Indihome. Banyaknya gangguan yang terkadang harus melibatkan teknisi dari divisi yang berbeda untuk menangani gangguan tersebut menyebabkan keterlambatan dalam pekerjaannya sendiri. Penelitian ini hanya membahas penanganan kerusakan pada pelanggan Indihome dan solusi permasalahan pelanggan Indihome dengan mengkonsultasikan sistem untuk mencari solusi. Representasi pengetahuan yang digunakan adalah case-based reasoning dengan metode AHP dan algoritma similarity Sorensen. Hasil konsultasi penanganan gangguan pelanggan Indihome didapatkan dari nilai similarity terbesar Sorensen. Dari semua defect yang ditemukan, nilai similarity Sorensen tertinggi adalah STB UseeTv yang rusak dengan nilai similarity 0,736. STB UseeTv rusak memiliki nilai paling tinggi karena memiliki bobot gejala berat yang besar dimana kriteria gejala berat memiliki persentase bobot paling tinggi.