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This study aims to determine the quality assurance of education and comparative school accreditation. The method used in this paper is descriptive qualitative and literature study. The results showed that: 1) The measure of the quality of education in schools refers to the degree of excellence of each component, is relative, and always exists in comparison. 2) Steps to improve quality, namely; a) needs analysis, b) vision, mission, and objectives, c) resources for educators and education personnel, d) the process of achieving quality assurance in education, 3) quality management orientation in education, 4) Steps for implementing quality management, namely a) quality planning education, b) implementation of quality-based programs, and c) quality control, and 5) Comparative accreditation of Public Madrasah Aliyah and Private Madrasah Aliyah in Pekanbaru shows that 4 MAN received accreditation A, 2 MAS received accreditation A, 5 MAS obtained accreditation B and 1 MAS obtained C accreditation.

Kualitas pelayanan dapat diukur dengan membandingkan persepsi antara pelayanan yang diharapkan dengan pelayanan yang diterima dan dirasakan oleh pasien. Kepuasan pasien adalah tingkat perasaan pasien setelah membandingkan dengan harapannya. Seorang pasien jika merasa puas dengan nilai yang diberikan oleh produk atau jasa maka sangat besar kemungkinannya untuk menjadi pelanggan dalam waktu yang lama. Kualitas pelayanan imunsasi yang kurang optimal tentunya akan membuat sia-sia sumber daya yang telah dikeluarkan seperti biaya operasional, vaksin, logistik, tenaga, dan waktu. Bahkan yang paling memprihatinkan untuk kita semua adalah kegagalan imunisasi akan mengancam terjadinya kesakitan, kecacatan, atau kematian pada anak diakibatkan PD3I (Penyakit yang dapat dicegah dengan imunisasi) karenanya untuk mendukung pelayananimunsasi diperlukan peningkatan kualitas sumber daya tenaga yang handal). Penelitian ini bertujuan untuk mengetahui Hubungan Pelayanan Imunisasi Dasar Dengan Kepuasan Ibu Bayi Di Puskesmas Gunung Baringin Kecamatan Panyabungan Timur Mandailing Natal Tahun 2022. Penelitian ini menggunakan analitik dengan pendekatan cross sectional. Dengan jumlah populasi adalah semua ibu balita di Puskesmas Gunung Baringin Kecamatan Penyabungan Timur Mandailing Natal yaitu sebanyak 171 Orang dengan sampel 64 orang menggunakan metode simple random sampling pada bulan April- Juni 2022. Analisis menggunakan uji Chi Square. Berdasarkan hasil penelitian uji statistik Chi Square diperoleh hubungan pengetahuan dengan kunjungan ibu balita nilai p=0,019. Hubungan antara Tangibles, Realibility, Responsivenes, Assurance, Eempaty dengan kepuasan ibu bayi dengan pelayanan imunisasi dasar dengan masing masing variable nilai p=0,000. Terdapat Hubungan Pelayanan Imunisasi Dasar Dengan Kepuasan Ibu Bayi Di Puskesmas Gunung Baringin Kecamatan Panyabungan Timur Mandailing Natal Tahun 2022. Diharapkan dapat tenaga kesehatan tetap menjaga dan mempertahankan kualitas layanan imunisasi dasar agar ibu bayi tetap merasa puas atas layanan yang diberikan dan tentu akan tetap kembali membawa bayinya untuk imunisasi.

Institute of Business and Informatics STIKOM Surabaya (STIKOM Surabaya) is one of the private universities in Surabaya. STIKOM Surabaya has two faculties namely Faculty of Technology and Informatics, and Faculty of Economics and Business. The Faculty of Technology and Informatics has six departments, while the Faculty of Economics and Business has three departments. The department handling academic administration of students from all departments is Academic Administration and Student Affairs Department (AASA). The problem arises is STIKOM Surabaya had a will to evaluate the service quality in AASA based on student’s perceptions which would be used as an input to improve the service quality of AASA

The purpose of this research is to compare customer satisfaction with package delivery services at JNE and J&T Makale City in Tana Toraja Regency. This research utilizes a descriptive quantitative research method. A questionnaire was issued to consumers of JNE and J&T as part of the data collection technique. There were a total of 1,085 participants in this research, including 300 JNE customers and 785 J&T customers. Using the Slovin formula, the researchers drew the same number of samples from the whole population in each site, up to 75 people. The Customer Satisfaction Index (CSI) was used for data analysis in order to calculate the expected level of product or service qualities based on an analysis of total customer satisfaction. The results showed that J&T consumers were more satisfied with the delivery services than JNE customers,  Therefore, the trustworthiness of the services offered by the Makale City JNT must be enhanced, J&T must increase the service quality in terms of assurances and physical evidence, as well as their responsiveness and sensitivity.

This training is that the management process for process standards has not been optimally implemented properly, and the standard management of educators and educational staff has not been maximized including many teachers still not mastering the use of Information Technology (IT) as a means of supporting learning. The purpose of this training is to improve the competence of teachers in the learning process using the blended learning method so that the quality of learning becomes quality. This training was held in Karawang. This training refers to the standard of education management which has become the stipulation of the National Education Standards Agency (BSNP) so that it reflects superior and competitive management standards. Implementation of the training through the management program for the utilization of educators and education personnel, namely through workshops, in-house training, trainings, implementation of a clear reward and punishment system for teachers, education personnel and students. Supervision and evaluation of education quality management in the learning process through the blended learning method in Karawang is related to inputs such as infrastructure, students, teaching staff, financing and others that are not in accordance with the standards expected to achieve quality education. The result of this training is how a teacher is able to carry out the learning process using the blended learning method, which is a combination of online and offline learning so as to be able to achieve quality education outcomes

Internet cafes is a place which provides internet access infrastructure with a variety of connections and using computer as access device so that users can access the Internet and acquire services in the field of information technology. The purpose of this study is to find factors that exist in the service quality cafe business and know the dimensions of service quality are the most influential in the Internet service industry. The method used in the analysis is descriptive analysis Statistik, T test and regression analysis. With the object of a study internet cafes in Malang. From the results of research to know If construct originally by parasuraman etall initially 22 items consisting of 5 dimensions constituent, on a case study in the cafe reduced to 9 items, Gaps on Internet services as measured by the concept servqual. Produce a measure of quality service at the internet cafe. In this study the gaps in the service quality dimensions sequentially from the largest value to the smallest value is Assurance (-1.1115), Empathy (-1.0732), Responsiveness (-0.7834), Tangible (-0.1847) and Reliability (0.0191). Value of r = 1 = 100% means that the quality of service on Internet service can be described by the five constituent dimensionsthat is, empathy, reliability, assurance, responsiveness, and tangible. Standard error of estimate are at zero (0) proves that the regression model appropriate was used to predict the dependent variable or the quality of service.

Customer satisfaction is very important to a company's services, because satisfied customers will come back, buy more, spread the experience to another friend, and is willing to pay more to do business with a trusted provider. Efforts to maintain customer satisfaction one of which is to monitor what they want from the services that are presented. This study aimed to measure the level of customer satisfaction in the business of outdoor education and training, in which customer satisfaction is measured on the dimensions of perceived service and expected service. The population in this study is service users of the outdoor education and training at the Centre for Education and Training Managerial Behavior University of Wijaya Putra that training in January and June 2014, samples were taken by purposive random sampling technique amounts to 143 people. The variables of this study customer loyalty, service quality, perceived quality, perceived value, and customer expectation and customer complaints. Analysis of the data used is multiple linear regression analysis with hypothesis testing with the F test and t test. The expected outcome of this research is the acquisition of the factors that affect customer satisfaction on service providers of outdoor education and training, in terms of quality of service indicators (tangibles, reliability, responsiveness, assurance and empathy). The results show that there is good agreement between the performance perceived by the user's expectations of the outdoor education and training services. These conditions can be considered satisfactory by management for the success of providing the best service to users of the service. Cartesian diagram determine the right strategy for the management to improve service quality are a top priority especially.    

Given the number of   supermarkets (supermarket) which is located in the same area, then by itself would give birth to the fierce competition to seize visitors and buyers. Additionally the competition also came from some retailers in traditional markets and shops are scattered in the same area. Sinar Bone Supermarkets is one of the famous retail among some retail in the city of wiwirano Konawe utara. In the motion of daily operations, Sinar Bone Supermarkets as shopping centers provide a variety of different goods with different types, brands and sizes at varying price levels. Problem formulation, Based on the background outlined above, then the problem is: What is the quality of services that includes Tangible, Realibility, Responsiveness, Assurance, and Empathy effect on customer satisfaction in the Sinar Bone Supermarket wiwirano -konawe Utara .Objective, while the objectives of this research is to determine how much the quality of the services provided by Sinar Bone Supermarket. "Quality of service refers to judgments of customers about the core of this service and the service provider itself or the entire service organization, most people are now beginning to show demand towards service excellence, they are no longer just need a quality product, but they prefer to enjoy the convenience of service " The method used in  this  research is  descriptive quantitative method in  accordance with  the  purpose of  the  research presented in advance outlining the nature of the nature and looking for a systematic description of the facts under investigation From the discussion above results show that the performance of the services provided by the service provider is very influential on consumer satisfaction, the strategy adopted by a Sinar Bone Supermarket wiwirano -konawe Utara , especially in the service sector should be implemented properly. 

Measurement of customer satisfaction is something that should be done by a public service organization periodically, improving performance on the right attributes will have a positive impact, namely increasing satisfaction of public service users. This study aims to measure customer satisfaction of public service users by integrating the servqual model and the cartesian diagram model. The analysis tool uses SPSS, with a sample of 121 respondents. The results showed that the quality of public services at the Shipping Polytechnic of North Sulawesi was good, at an average performance score of 8.79 from the rating scale range, and was able to satisfy the expectations of service users. The main dimensions that must be improved immediately are reliability, assurance and tangible. At the attribute of service requirements information, service completion time period information and service supporting infrastructure facilities. With the findings of this study, it is hoped that public services can be improved and the attributes of services that are already good can be maintained.

Penelitian ini dilakukan pada Bandara Internasional Jenderal Ahmad Yani Semarang, yang bertujuan untuk menganalisis dan menjelaskan pengaruh kualitas pelayanan pegawai terhadap kepuasan penumpang. Data penelitian diperoleh melalui kuesioner dan wawancara. Sampel yang digunakan dalam penelitian sebanyak 100 responden. Hasil penelitian diharapkan dapat memberikan informasi yang berguna bagi pihak pengelola maupun kepuasan penumpang. Data yang diperoleh diolah menggunakan analisis deskriptif dan analisis statistik kuantitatif. Analisis kuantitatif menggunakan analisis regresi berganda untuk mengetahui pengaruh variabel independent terhadap variabel dependent, uji model, uji hipotesis namun sebelum dilakukan uji tersebut dilakukan dahulu uji validitas dan uji reabilitas. Hasil analisis regresi menunjukkan bahwa peningkatan kualitas pelayanan terhadap kepuasan penumpang dimana hasil tersebut mempunyai nilai korelasi determinasi R2 square sebesar 0,633. Berdasarkan hasil tersebut dapat disimpulkan bahwa perlu adanya peningkatan tangible dan responsiveness untuk meningatkan kepuasan penumpang