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Telepharmacy is a digital-based pharmaceutical service innovation aimed at improving access to healthcare services and enhancing the quality of pharmaceutical care, particularly in areas with limited healthcare resources. This study aimed to evaluate the implementation of telepharmacy services at Sehat Plus Pharmacy based on the six healthcare quality dimensions established by the World Health Organization (WHO), namely safety, effectiveness, timeliness, efficiency, equity, and patient-centeredness, and to analyze their association with respondent characteristics. A quantitative descriptive-analytic study with a cross-sectional design was conducted. The study involved 35 respondents selected using a total sampling technique. Data were collected through a structured Likert-scale questionnaire and analyzed using univariate analysis and Spearman correlation tests with a significance level of α = 0.05. The results indicated that the overall implementation of telepharmacy services was categorized as very good (88.8%), with the safety dimension achieving the highest evaluation score among all quality dimensions. Most respondents were female and aged between 21 and 25 years. Statistical analysis revealed a significant association between age and perceptions of telepharmacy implementation (p = 0.004; r = -0.471), indicating a moderate negative correlation. In contrast, gender, educational level, and occupation showed no significant association with service implementation (p > 0.05). It can be concluded that telepharmacy services at Sehat Plus Pharmacy have met WHO healthcare quality standards and provide positive user experiences, while age remains an important factor influencing service perception and acceptance.

Penggunaan obat yang kurang tepat selama ibadah puasa masih menjadi permasalahan di masyarakat akibat keterbatasan pemahaman mengenai penyesuaian jadwal minum obat. Desa Banjarwati yang terletak di Kecamatan Paciran merupakan wilayah yang masih memerlukan peningkatan edukasi kesehatan, khususnya terkait penggunaan obat saat berpuasa. Kegiatan dilaksanakan pada tanggal 30 Januari 2026 di Apotek Tiara Farma, Desa Banjarwati, Kecamatan Paciran, Kabupaten Lamongan. Metode yang digunakan berupa penyuluhan secara langsung melalui presentasi interaktif, diskusi, serta penggunaan media edukasi berupa leaflet dan poster. Evaluasi dilakukan menggunakan pretest dan posttest untuk mengukur peningkatan pengetahuan peserta. Hasil menunjukkan peningkatan rata-rata nilai pengetahuan dari 72,94 sebelum penyuluhan menjadi 92,94 setelah penyuluhan, dan analisis statistik menunjukkan nilai signifikansi p < 0,001 yang menandakan adanya perbedaan bermakna.

Rational drug use is one of the essential efforts to improve the quality of pharmaceutical services and ensure patient safety. Evaluation of prescribing patterns can be conducted using prescribing indicators established by the World Health Organization (WHO). This study aimed to describe drug use based on WHO prescribing indicators at Apotek M Bandung during January 2026. The study employed an observational design with retrospective data collection from prescription documents received at the pharmacy. The research sample was determined using a total sampling method in accordance with predefined inclusion and exclusion criteria. The indicators analyzed included the average number of drugs per prescription, the percentage of generic drug prescribing, antibiotic prescribing, injectable drug prescribing, and the use of medicines listed in the National Essential Medicines List (DOEN). The results showed that the average number of drugs per prescription was 2.4 items. The percentage of generic drug prescribing was 84.3%, antibiotic prescribing was 0.5%, and no injectable drugs were prescribed. The percentage of medicines prescribed from the DOEN was 88.20%. Overall, most indicators met WHO standards, except for the average number of drugs per prescription and the use of DOEN medicines, which had not yet reached the ideal values. Based on these findings, it can be concluded that the prescribing pattern at Apotek M Bandung reflects a relatively rational use of medicines; however, further efforts are still required to optimize compliance with WHO prescribing standards

Penyimpanan obat merupakan salah satu aspek penting dalam pelayanan kefarmasian di apotek yang berperan besar dalam menjamin kualitas, stabilitas, dan keamanan obat sampai ke tangan pasien. Khususnya pada obat-obatan yang termasuk kategori High Alert dan Look-Alike Sound-Alike (LASA), penyimpanan yang tidak sesuai standar dapat meningkatkan risiko kesalahan penggunaan obat (medication error) yang berpotensi menimbulkan efek samping serius hingga membahayakan nyawa pasien. Oleh karena itu, diperlukan sistem penyimpanan yang sesuai dengan standar yang berlaku. Penelitian ini bertujuan untuk mengocok penyimpanan obat High Alert dan LASA di Apotek Kaligelang, Kabupaten Pemalang, berdasarkan standar yang tercantum dalam Peraturan Menteri Kesehatan Republik Indonesia Nomor 73 Tahun 2016 tentang Standar Pelayanan Kefarmasian di Apotek. Penelitian ini menggunakan metode deskriptif dengan pendekatan observasional langsung dan wawancara terstruktur kepada tenaga kefarmasian yang bekerja di apotek. Evaluasi dilakukan terhadap aspek identifikasi, penandaan khusus, dan pemisahan fisik pada penyimpanan obat High Alert dan LASA. Hasil pengamatan Kesesuaian penyimpanan obat High Alert dan obat LASA di Apotek Kaligelang yang mengacu pada Permenkes RI No. 73 Tahun 2016, diperoleh bahwa sebagian besar aspek penyimpanan telah sesuai. Untuk obat High Alert, diperoleh Jumlah Total Prosentase 80% sudah sesuai, Sedangkan untuk obat LASA, diperoleh Jumlah Total Prosentase 75% sudah sesuai. Secara keseluruhan, tingkat kesesuaian penyimpanan obat High Alert dan LASA di Apotek Kaligelang mencapai rata-rata 77,5%, menunjukkan bahwa sistem pengelolaan obat berisiko tinggi di apotek ini telah berjalan dengan baik. Namun demikian, masih diperlukan beberapa perbaikan untuk meningkatkan keselamatan pasien (patient safety) serta mencegah terjadinya kesalahan pengobatan di lingkungan Apotek.

Penyakit Paru Obstruktif Kronik (PPOK) merupakan penyakit progresif yang ditandai oleh hambatan aliran udara yang tidak sepenuhnya reversibel, serta memiliki tingkat kepatuhan pengobatan yang rendah. Salah satu strategi yang dapat dilakukan untuk meningkatkan kepatuhan adalah melalui konseling oleh apoteker. Tujuan dari tinjauan literatur ini adalah untuk mengevaluasi pengaruh konseling apoteker terhadap tingkat kepatuhan pengobatan pada pasien PPOK. Pencarian data dilakukan melalui beberapa basis data, yaitu Google Scholar, Springer, ScienceDirect, dan PubMed dengan topik yang relevan. Hasil tinjauan menunjukkan bahwa konseling apoteker secara signifikan meningkatkan pemahaman pasien mengenai penyakit PPOK, manajemen eksaserbasi, dan teknik penggunaan inhaler yang benar. Selain itu, konseling juga berperan dalam mengurangi kecemasan, meningkatkan kepercayaan diri, efikasi diri, dan pengelolaan terapi yang lebih baik. Dengan demikian, implementasi konseling apoteker dalam praktik klinis sangat dianjurkan sebagai upaya meningkatkan kepatuhan pengobatan dan memperbaiki kualitas hidup pasien PPOK.

Perkembangan teknologi informasi dan komunikasi telah mendorong transformasi pelayanan kesehatan, termasuk di bidang kefarmasian. Salah satu inovasi yang berkembang adalah telefarmasi, yaitu pelayanan kefarmasian jarak jauh yang memanfaatkan teknologi digital untuk menjembatani interaksi antara apoteker dan pasien. Studi ini bertujuan untuk mengkaji persepsi apoteker terhadap implementasi telefarmasi melalui pendekatan tinjauan literatur. Metode yang digunakan adalah tinjauan literatur sistematis terhadap 10 artikel yang diperoleh dari basis data ilmiah seperti PubMed, Google Scholar, dan ScienceDirect dalam lima tahun terakhir. Hasil menunjukkan bahwa mayoritas apoteker memiliki persepsi positif terhadap telefarmasi, terutama dalam aspek efisiensi waktu dan biaya, peningkatan akses dan kepatuhan pasien, serta solusi atas kekurangan tenaga apoteker. Namun, ditemukan pula persepsi negatif seperti beban kerja yang meningkat, risiko kesalahan akibat keterbatasan kontak fisik, dan kendala teknis. Temuan ini menegaskan perlunya dukungan infrastruktur, pelatihan tenaga kesehatan, serta literasi digital pasien untuk memastikan keberhasilan implementasi telefarmasi secara berkelanjutan.

Cough self-medication was a common practice among the community because it was perceived as quick and practical; however, it posed a risk of irrational drug use when not supported by adequate knowledge. The phenomenon of many customers at Gracia Pharmacy Mengwi Badung purchasing cough medicines without consulting a pharmacist prompted the need for research on the relationship between knowledge level and self-medication behavior. This study aimed to analyze the relationship between the level of knowledge and cough self-medication behavior at Gracia Pharmacy Mengwi Badung. The study used a quantitative descriptive method with a cross-sectional approach. The research population consisted of all customers who purchased cough medicine without a doctor’s prescription, with a total sample of 30 respondents meeting the inclusion criteria through purposive sampling. The research instrument used a questionnaire. Data were collected through direct interviews and observations. Data analysis was conducted using quantitative descriptive techniques. The results showed that most respondents had a good level of knowledge (60%) and demonstrated good self-medication behavior (56.7%). Statistical analysis revealed a positive and significant relationship between knowledge level and self-medication behavior for cough (r = 0.612; p = 0.004).

This study aims to analyze the effect of the use of Health Information Media in the form of leaflets on the level of patient knowledge about influenza in pharmacies Ngudi Waluyo, Ungaran. Leaflet Media is used as an educational tool to improve patient understanding related to influenza, including aspects of causes, symptoms, complications, and management and treatment. The type of research used is quasi experiment with pre-test and post-test design, involving 94 respondents who meet the inclusion criteria. Data analysis was conducted using the Wilcoxon statistical test to determine the difference in the level of knowledge of patients before and after education. The results showed a significant increase in the level of knowledge of patients after obtaining education using leaflets. Before being given education, respondents with a good knowledge level category were 56.7%, and increased to 96.8% after providing education, with a value of p = 0.001 (p < 0.05) which showed a significant difference between the two measurements. Thus, the Health Information media in the form of leaflets proved effective in increasing patient knowledge about influenza and can be used as an alternative educational media that is simple, practical, and efficient in supporting pharmaceutical services in pharmaceutical service facilities.

Community Service Program (Kuliah Kerja Nyata/KKN) is a community service program integrated into the higher education curriculum, aiming for students to apply theoretical knowledge into real-world practice and contribute to community development and empowerment. This KKN activity was carried out in Dusun IV, Tuntungan II Village, Deli Serdang Regency, from July 1 to August 1, 2025. The main objective of this program was to address various local issues such as limited use of appropriate technology, low environmental awareness, and a lack of human resource development. The method used was field observation to ensure that the programs implemented were in line with the community's needs and potential. Various activities were carried out, including community clean-up (gotong royong), teaching at elementary schools, health counseling for mothers and the elderly, Qur'an recitation lessons for children, compost making, planting a "living pharmacy" (apotek hidup), and assisting with UMKM product marketing. The results of this program showed a positive impact, such as increased community knowledge of health, environmental cleanliness, and the use of organic fertilizer. Furthermore, UMKM assistance successfully improved business owners' understanding of digital marketing. Overall, this KKN activity successfully created synergy between the university, the village government, and the community, while also providing valuable experience for students in leadership and teamwork.

Self-medication is a form of pharmaceutical service that allows the public to treat mild symptoms independently without a doctor’s prescription. While beneficial, improper self-medication practices can pose health risks such as drug resistance and misuse of prescription-only medicines. If not carried out carefully, it may lead to further issues such as bacterial resistance and dependency. This study aims to evaluate the self-medication services at Sehat Farma Pharmacy in Banjarharjo. A descriptive method was employed using interviews and direct observations to provide a comprehensive overview of self-medication practices in the field. Informants included a pharmacist, pharmaceutical vocational staff, and patients engaged in self-medication. The results indicate inconsistencies in the service flow, including the provision of prescription-only medications without proper medical consultation. There is a need to improve the understanding and adherence to appropriate service standards to enhance the safety and effectiveness of self-medication practices.

This study was conducted at Family Pharmacy in Pekanbaru City with the objective of examining the relationship between emotional intelligence and work stress, as well as their combined effect on employee performance. The research population consisted of all 150 employees in the production department. Using the Slovin formula, a sample of 60 respondents was selected through accidental sampling. Data collection was carried out via an online questionnaire distributed through Google Forms. The analytical methods employed were correlation analysis to assess the relationship between variables and multiple linear regression to measure their simultaneous influence on performance. The results indicated a negative relationship between emotional intelligence and work stress, meaning that employees with higher emotional intelligence tended to experience lower levels of work stress. Furthermore, when examined together, emotional intelligence and work stress had a significant impact on employee performance. Specifically, these two variables contributed 47.4% to the variance in performance, while the remaining 52.6% was influenced by other factors not addressed in this study. The findings highlight the importance of emotional intelligence as a critical factor in managing workplace stress and enhancing performance, especially in the pharmaceutical industry where precision, cooperation, and adaptability are essential. Improving employees’ emotional intelligence may serve as a strategic approach to reducing work-related stress and fostering better performance outcomes. Organizations are therefore encouraged to invest in training and development programs that emphasize emotional regulation, empathy, interpersonal skills, and effective communication. Future research should consider incorporating additional variables such as work motivation, organizational culture, leadership style, and job satisfaction to gain a more comprehensive understanding of the determinants of employee performance. Expanding the research scope to different departments and industries could also provide broader insights into how emotional intelligence and work stress interact across diverse work settings.

Traditional herbal drinks based on natural ingredients such as ginger, lemongrass, and lemon are widely known to have various health benefits. However, not all levels of society understand the properties, processing methods, and proper consumption of these herbal drinks. This community service activity aims to provide education regarding the benefits of herbal drinks to the community around the Sari Mutiara Pharmacy. The implementation method used was an interactive lecture, question and answer session, and distribution of information brochures. The results of the activity showed an increase in public understanding of the benefits and uses of herbal drinks. This activity was attended by 20 residents and is expected to be the first step in increasing awareness of consuming herbal drinks as a health promotion and prevention effort. Conclusion: Thecommunityserviceactivityto introduceherbaldrinks to the community around the Sari Mutiara Pharmacy successfully increased public understanding and interest in consuming herbal drinks as part of a healthy lifestyle.

Pharmacist professionalism is a key component in ensuring the quality of pharmaceutical services, encompassing not only compliance with technical and scientific standards but also a deep commitment to moral and ethical principles. In the Indonesian cultural context, the concept of "medicine as a trust" (obat sebagai amanah) reflects a profound sense of responsibility, where medicine is viewed not merely as a commodity, but as a mandate that must be preserved with integrity and accountability in health care practices. This article conceptually explores the relationship between pharmacist professionalism and the moral value of trust within the framework of the Nusantara constitutional theory. This theory emphasizes the integration of legal, cultural, and moral dimensions in shaping professional conduct in Indonesia. Using a descriptive-critical approach through literature review, this study investigates how trust functions as both a legal expectation and a cultural imperative in the practice of pharmacy. The findings highlight that trust must be internalized as a core value in pharmaceutical services—manifested through ethical decision-making, transparency in drug management, and a commitment to prioritizing patient welfare. Pharmacists are not only required to uphold professional standards, but also to carry out their duties as custodians of public trust. To realize this vision, the integration of the value of trust into pharmacy education, legal regulations, and clinical practice is essential. Educational institutions, professional organizations, and regulatory bodies must work collaboratively to instill this value as part of a pharmacist’s identity. In doing so, the profession can contribute more effectively to building a health care system that is just, culturally grounded, and centered on the well-being of the people.

This study proposes a hybrid approach combining Frequent Itemset Mining (FIM) and Algorithms and Genetic Algorithm for product layout optimization with a case study at PT. MPI Pharmacy. The FIM Algorithms is employed to extract association rules from 1,000 beauty product sales transactions, while the Genetic Algorithm is utilized to perform product placement based on these rules generated, with storage space constraints. Implementation results demonstrate that this hybrid approach successfully identifies 18 key association rules (support >15, confidence >80%) and proposes an optimal layout configuration model that reduces customer travel distance by 25 compared to conventional layouts used by MPI Pharmacy. The Genetic Algorithm solves complex rule-based optimization problems for product placement, which are limited by traditional market basket analysis (MBA) approaches that rely solely on association rules. This hybrid sistem not only improves pharmacy operational efficiency at PT MPI (reducing service time by 18) but also increases cross-selling opportunities by 22. Hence, inventory operations management impproved efficiently. The research findings contribute to the field of retail space optimization by effectively integrating association rule mining and evolutionary computation.  

This community service program focuses on transforming financial management at Pharmacare Pharmacy Ciputat through the integration of digital accounting and strengthening human resource (HR) management. The background to this activity stems from the problem of partners who still rely on manual recording for financial transactions, inventory management, and report preparation. This condition results in inefficiency, late reporting, potential recording errors, and difficulties in strategic decision-making. In addition, limited HR competency in the use of digital accounting technology and the absence of financial standard operating procedures (SOPs) are major obstacles to improving organizational performance. The main objective of this activity is to implement an integrated digital accounting system capable of producing real-time financial reports, increasing inventory management efficiency, and building transparent financial governance. Simultaneously, employee competency is improved through intensive training and mentoring in the use of accounting software and the preparation of financial SOPs. The involvement of students and faculty in this activity aligns with the spirit of Independent Learning and Independent Campus (MBKM) and supports the achievement of the university's Key Performance Indicators (IKU), particularly in providing off-campus experiences and utilizing work results for the community. Through this program, it is hoped that Pharmacare Ciputat Pharmacy can improve operational efficiency, strengthen business sustainability, and provide more optimal healthcare services. More broadly, this activity contributes to community economic empowerment by strengthening the capacity of small businesses in the healthcare sector.

TOGA (Tanaman Obat Keluarga) adalah tanaman yang ditanam di sekitar tempat tinggal oleh keluarga karena memiliki manfaat sebagai obat. Tanaman ini juga sering disebut sebagai apotek hidup. Beberapa jenis TOGA yang umum dibudidayakan meliputi empon-empon, rempah-rempah, belimbing, delima, kangkung, dan daun pepaya. Budidaya TOGA dapat menjadi salah satu cara untuk meningkatkan kesejahteraan keluarga, terutama dalam aspek pangan. Namun, masih banyak masyarakat yang belum menyadari pentingnya tanaman ini bagi kehidupan mereka. Oleh karena itu, diperlukan upaya peningkatan kesadaran melalui penyuluhan dan pelatihan budidaya TOGA. Kegiatan ini bertujuan untuk memperluas pemahaman serta meningkatkan keterampilan masyarakat dalam mengelola tanaman obat keluarga. Program ini dilaksanakan di Desa Wonodadi, Kabupaten Blitar, dengan pendekatan berupa ceramah dan demonstrasi.

Negligence in pharmaceutical services is a multifaceted issue that significantly impacts patient safety, the quality of healthcare delivery, and the professional reputation of pharmacists in Indonesia. Such negligence can occur at various stages of pharmaceutical services, including prescribing, dispensing, storage, and administration of medication to patients. The causes of negligence are diverse, encompassing excessive workload, inadequate understanding and application of professional ethical codes, ineffective communication between pharmacists and other healthcare professionals, and suboptimal supervisory and audit systems. This study aims to analyze the ethical and professional implications of negligence in pharmaceutical services and to identify preventive efforts that can improve the quality of pharmaceutical services. This study employs a library research method with a qualitative descriptive approach, thoroughly reviewing scientific literature indexed in Sinta and other reputable academic sources to analyze the ethical and professional implications of negligence in pharmaceutical services. Findings reveal that negligence not only violates core professional ethical principles such as beneficence, non-maleficence, and justice but also exposes pharmacists to serious legal and disciplinary sanctions. Furthermore, negligence leads to long-term negative consequences, including diminished public trust in pharmaceutical services and the broader healthcare system, ultimately hindering national efforts to improve healthcare quality. Therefore, this study recommends continuous professional ethics training, strengthening of both internal and external supervisory mechanisms, and the innovative use of information technology to minimize negligence risks in pharmaceutical practice. The implementation of these measures is expected to enhance pharmaceutical service quality, uphold the integrity and dignity of the pharmacist profession, and provide optimal patient protection in Indonesia.

This study aims to analyze the Pareto distribution of stock quality in 16 Apotek Kimia Farma outlets in Southeast Sulawesi during the period of January to October 2024, with a focus on inventory management based on ABC analysis. The research employed a descriptive quantitative design with a longitudinal (time series) approach, involving descriptive, trend, comparative, and correlation analyses to evaluate stock distribution and its stability. The findings show that, overall, the stock distribution in Kimia Farma outlets follows the Pareto principle, with category A accounting for an average of 73-86% of total sales value. However, significant variations were found across outlets, with outlets such as KF 004 and KF Hasanuddin Kendari showing high stability in category A distribution, while outlets like KF BULOG and KF Kolaka exhibited greater fluctuations. Seasonal patterns were also identified, with a decrease in category A percentages in April-May and October. Based on these findings, optimizing inventory management strategies based on Pareto distribution can enhance stock management efficiency, with recommendations to focus on category A, conduct regular evaluations of categories B and C, and adjust for seasonal patterns. This study suggests the implementation of more flexible inventory management strategies for each outlet to improve operational efficiency and customer service.

Self-medication is a common practice among the public in managing health complaints, including coughs. This study aims to assess the level of knowledge regarding self-medication for cough medicine among patients at Sehati Bina Cakrawala Pharmacy in Karawang during the June–July 2024 period. A descriptive research method was employed, with a sample of 132 respondents selected using purposive sampling. Data were collected through questionnaires and analyzed using univariate analysis with IBM SPSS 26 and Microsoft Excel. The findings indicate that out of 132 respondents, 93% had a good level of knowledge, 6% had a moderate level of knowledge, and 1% had a low level of knowledge regarding self-medication for cough medicine.

Penelitian ini mengeksplorasi pentingnya keterampilan komunikasi apoteker dalam membangun kepercayaan dan loyalitas pasien di Papua Selatan, dengan fokus pada Apotek Shan Farma di Merauke. Temuan awal menunjukkan bahwa faktor budaya, seperti tingkat kepercayaan dan budaya kesehatan di Papua, memengaruhi efektivitas komunikasi apoteker sehingga tidak optimal dalam pelayanan. Pendekatan kualitatif dengan studi fenomenologi digunakan, melibatkan wawancara mendalam dengan apoteker di Apotek Shan Farma Merauke dan observasi partisipatif. Analisis tematik digunakan untuk menggali pola, tema, dan makna dari data kualitatif, dengan mengacu pada temuan dari studi literatur dalam jurnal "Pengaruh Keterampilan Komunikasi Apoteker di Banyumas Terhadap Tingkat Kepercayaan dan Loyalitas Masyarakat Batur". Tujuan pembahasan ini adalah untuk memberikan pemahaman yang lebih mendalam tentang pentingnya keterampilan komunikasi apoteker dalam konteks budaya yang berbeda dan membuat pelayanan yang optimal, dengan fokus pada Papua Selatan. Hasilnya diharapkan dapat menjadi dasar untuk pengembangan kebijakan yang lebih efektif dalam meningkatkan kesehatan masyarakat.