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Syawli Alivian Irawan; Qori Halimatul Hidayah

Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 2026 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Advances in information technology have driven the transformation of banking services towards digitalization through mobile banking. Bank Central Asia (BCA), one of the largest private banks in Indonesia, offers m-BCA services to facilitate quick, practical, and efficient customer transactions. However, issues such as delayed notifications, system disruptions, and login problems still exist. This study aims to evaluate m-BCA user satisfaction using the PIECES Framework, which consists of six dimensions: Performance, Information, Economy, Control and Security, Efficiency, and Service. A descriptive quantitative approach was used, with a questionnaire distributed to 105 active m-BCA users in South Jakarta. Data were analyzed using mean values to assess satisfaction levels for each dimension, and validity and reliability tests were conducted. The results showed average scores of 4.02 for Performance, 4.08 for Information, 4.08 for Economy, 4.18 for Control and Security, 4.20 for Efficiency, and 4.09 for Service. The overall score of 4.10 falls into the "Satisfied" category. The highest score was for Efficiency, indicating strong support for users’ banking activities, while the Performance dimension scored lower, suggesting room for improvement. Overall, users are satisfied with m-BCA, but system performance improvements are needed for service stability and sustained satisfaction.

Eni Pudjiarti; Eni Pudjiarti; Siti Faizah

Jurnal Elektronika dan Komputer 2025 STEKOM PRESS

Information systems can be technically defined as a set of interconnected components designed to support decision-making and drive organizational operations. PT Asuransi Takaful Keluarga utilizes an information system in the form of the Takaful eCard mobile application, which facilitates registration and access to outpatient and inpatient insurance services at partner hospitals. Over time, several usability issues have emerged related to the application's user interface (UI) and user experience (UX). To evaluate user satisfaction and comfort levels, usability testing was conducted using the Heuristic Evaluation method. This method assesses UI design flaws based on 10 established usability principles. The evaluation revealed design issues in (H2) question Q6, (H3) question Q7, and (H10) questions Q27 and Q28. These issues are primarily related to the absence of new feature additions, ineffective message dialog boxes, and the lack of a user guidance module. The findings highlight the need for UI/UX improvements to enhance user interaction with the Takaful eCard application.

Amsar, Amsar; Sunarka, Puji Setya

Digital Business Intelligence Journal 2025 Fakultas Ekonomika dan Bisnis Universitas 17 Agustus 1945 Semarang

Penelitian ini mengungkapkan sejumlah contoh nyata pelanggaran privasi konsumen di Indonesia akibat pemanfaatan Big Data. Pelanggaran ini meliputi kebocoran data pribadi di platform e-commerce, pengumpulan data tanpa persetujuan melalui aplikasi mobile, pemasaran berbasis data yang agresif, penjualan data kepada pihak ketiga tanpa izin, serta kebijakan privasi yang tidak transparan. Kasus-kasus tersebut menyoroti kerentanan data pribadi konsumen terhadap serangan siber dan penyalahgunaan, serta perlunya regulasi yang lebih ketat dalam perlindungan data. Sebagai respons terhadap tantangan ini, perusahaan di Indonesia mulai mengadopsi langkah-langkah strategis, termasuk implementasi kebijakan perlindungan data yang transparan, peningkatan kesadaran konsumen melalui edukasi, penggunaan teknologi keamanan mutakhir, dan kepatuhan terhadap regulasi, seperti Undang-Undang Perlindungan Data Pribadi. Selain itu, perusahaan bekerja sama dengan pihak ketiga dan melakukan audit risiko secara berkala untuk memperbaiki sistem keamanan mereka. Langkah-langkah ini bertujuan untuk meningkatkan kepercayaan konsumen dan memastikan perlindungan privasi dalam era digital. Penelitian ini menegaskan pentingnya kolaborasi antara pemerintah, perusahaan, dan konsumen dalam menciptakan ekosistem data yang aman dan bertanggung jawab di Indonesia.

Haris Asysyauqi; Moh. Ferdi Andriansyah; Lya Nurul Ulla; Adi Sucipto

Modem : Jurnal Informatika dan Sains Teknologi 2025 Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

In the digital era, home security has become a crucial aspect with the increasing risk of theft due to the weaknesses of traditional lock systems. This study develops an automatic door security system based on the Internet of Things (IoT) by integrating Radio Frequency Identification (RFID) technology and mobile applications. This system allows users to lock and unlock the door and monitor the door condition and battery power in real-time from a distance. To increase flexibility and security, this system also utilizes the Mamdani Fuzzy logic method in decision making, based on parameters such as battery power, user distance from the door, and environmental security level. With this approach, the system can dynamically adjust access according to the situation. The test results show that the developed system is able to provide a more efficient, secure, and adaptive security solution compared to conventional locks, as well as providing better convenience and control for users in managing home security intelligently and integratedly.  

Cahaya Citra Azzahro; Johan Krisbima Abi; Octavian Dava Putra; Agil Gilang Chandra Saputra; Fadlil Liwaul Hamdi +1 more

Modem : Jurnal Informatika dan Sains Teknologi 2025 Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

The rapid advancement of information and communication technology has transformed and opened business perspectives and operations, particularly in UMKM the photography industry. As the demand for online photography services continues to rise, it is crucial for service providers to develop efficient information systems to manage photo sales effectively. The research titled "Development of the POVSHOT Mobile Application for Online Photo Sales Using Flutter and MySQL" aims to facilitate online photo sales through the implementation of Flutter technology and a MySQL database. The findings indicate that the "POVSHOT" application successfully integrates features such as photo uploading, payment management, and user administration within a user-friendly interface. This study suggests that the use of mobile applications can enhance security in the photo sales process and provide a better experience for users. The implications of this research highlight that photography service providers can leverage mobile technology to expand their market reach and improve customer satisfaction through a more integrated and responsive system.

Setiyo Prihatmoko; Setiyo Prihatmoko; Sumaryanto, Sumaryanto; Jarot Dian Susatyono

JURNAL ILMIAH KOMPUTER GRAFIS 2024 UNIVERSITAS STEKOM

This research explores the use of Augmented Reality (AR) in the prototyping of product design, focusing on mobile applications for e-commerce. The aim of this study is to evaluate how AR can enhance the prototyping process in product design, improve efficiency, and facilitate better interaction between designers and end-users. The research method involves developing a mobile application prototype with AR and testing it with end-users. The results indicate that AR accelerates the design process, improves visualization accuracy, and enhances design communication. This study provides insights into the benefits and challenges of using AR in product design.

Burhan Firdaus; Anang Jumardi; Muhamad Adin Wahyudin; Wasis Haryono

Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika 2024 Asosiasi Riset Ilmu Teknik Indonesia

Structured and efficient inventory management is very important for cooperatives, which have special operational and logistical needs. This study aims to develop a web-based inventory system and also develop it into a mobile application that is able to support real-time stock and asset management, using Javascript, PHP, HTML, CSS, and implemented on the XAMPP platform with phpMyAdmin support. This system is designed to record and monitor goods accurately, optimize the flow of goods in and out, and provide automatic inventory reports. The waterfall approach is applied in the development of this system, starting from needs analysis, design, implementation, to testing. The results of the study show that this system has succeeded in increasing the accuracy of recording goods, accelerating the decision-making process through data-based reports, and reducing manual errors that often occur in inventory management. This system not only supports operational transparency, but also helps a cooperative in achieving logistical efficiency and resource optimization.

M. Iqbal Has; Eko Purnomo

Misterius: Publikasi Ilmu Seni dan Desain Komunikasi Visual 2024 Asosiasi Seni Desain dan Komunikasi Visual Indonesia

Learning Management System is a software platform designed to support and manage online teaching and learning activities. One of the educational institutions that have used the LMS platform is Padang State University. The UNP LMS platform itself has been released since 2019 which is called E-Learning UNP. At that time its use was fairly rare because it was still in the development period. However, the use of the UNP LMS platform has problems with its user interface and user experience which causes online teaching and learning activities to be less effective. The unrest felt is the usability of the UNP LMS platform which still cannot meet user needs efficiently and effectively. The design of the Padang State University mobile learning management system application uses the Design Thimgking method, so it can be concluded that this design is a problem sourced from empathy, the need for a solution to an existing problem, then continue to test for improvement. Then the mobile learning management system application was created as the main media, and accompanied by other supporting media such as Motion Graphic, Poster, X-Banner, Sticker, Acrylic Stand, and High Fidelity Flow.  

Ahmad Wahyu Rafsan Zani; Kartini Kartini; Agung Mustika Rizki

Uranus: Jurnal Ilmiah Teknik Elektro, Sains dan Informatika 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Waste Bank is an institution that plays an important role in waste management. Kedungmaling village is a village located in Mojokerto district, East Java province, Kedungmaling Waste Bank was established in 2019 and its head is the PKK organization of Kedungmaling village. Some research has been conducted with a case study of a Waste Bank to improve the performance of waste banks that still carry out their business processes conventionally. Most previous research focused on making waste bank applications but still used Kotlin programming language and fire base web service as the database. This research uses the React Native framework to create mobile applications and uses the Rest API as a database. The application design uses the SDLC method with a waterfall model. Application testing using black box gets a percentage of 97% of 89 scenarios and Rest API testing assisted by the postman application gets a percentage of 100% of 94 scenarios. With this application, it can help officers in managing waste and facilitate customers in managing their balances.

Bryan; Saputri, Theresia Ratih Dewi

IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi 2024 Fakultas Teknologi Informasi, Universitas Kristen Satya Wacana

Hipertensi merupakan salah satu penyakit tidak menular yang umum terjadi di dunia. Salah satu penyebab umum hipertensi adalah pola makan yang tidak sehat. Dalam menanggapi hal tersebut, Dietary Approach to Stop Hypertension (DASH) disarankan sebagai pola makan yang efektif untuk mengurangi tekanan darah. Meskipun telah terbukti efektif, penderita hipertensi masih belum dapat menerapkan pola makan tersebut secara konsisten. Salah satu faktor penghambat penerapan pola makan DASH adalah ketidaktahuan penderita hipertensi dalam memodifikasi pola makan sesuai anjuran yang ada. Berdasarkan permasalahan tersebut, penelitian ini bertujuan untuk merancang pembuatan aplikasi pola makan DASH bagi penderita hipertensi berbasis mobile yang dapat memberikan rencana makan sesuai pola makan DASH. Rencana makan dalam jangka waktu tujuh hari yang dibuat setiap harinya meliputi sarapan, makan siang, dan makan malam. Menu makanan akan dirancang dan disesuaikan dengan jumlah kebutuhan kalori harian. Penderita juga dapat memantau asupan natrium sesuai dengan makanan yang telah dikonsumsi. Sebelum mengembangkan aplikasi, usability testing dilakukan menggunakan metode heuristic evaluation untuk mengevaluasi desain pada prototype. Pengembangan aplikasi dilakukan menggunakan metode waterfall model dengan arsitektur BLoC. Aplikasi mobile dikembangkan menggunakan bahasa pemrograman Dart, framework Flutter, Bloc, Firebase, dan Edamam untuk sistem operasi Android. Pengujian black box kemudian dilakukan dengan metode functional testing. Setiap fitur yang diujikan berhasil berjalan sesuai yang diharapkan dan dinyatakan lolos pengujian. Hasil penelitian menunjukkan bahwa aplikasi Milda dapat digunakan oleh penderita hipertensi untuk menjalankan pola makan sehat dengan memberikan rencana makan sesuai dengan pola makan DASH. Rencana makan yang diberikan mendorong penderita hipertensi untuk memulai atau mencoba kembali pola makan DASH. Selain itu, variasi menu makanan yang menarik juga mendorong penderita hipertensi untuk lebih konsisten dalam menjalankan pola makan DASH.

Andi Seppewali; Andi Seppewali; Farly Fitrian Dwiputra; Warseno Hari Mulyo

JURNAL ILMIAH KOMPUTER GRAFIS 2024 UNIVERSITAS STEKOM

Effective knowledge management is crucial for maintaining competitiveness in today's digital era. PT. Pesona Edukasi, as a developer of educational software, faces challenges in managing and disseminating knowledge among their frequently mobile IT Helpdesk team. To address this, this research aims to implement a Mobile Knowledge Management System using the Rapid Application Development (RAD) approach at PT. Pesona Edukasi.The RAD method was chosen to enable rapid, flexible, and responsive application development to meet changing business and technological needs. This study includes needs analysis, system design, prototype development, and application evaluation to ensure its effectiveness in enhancing access and collaboration in knowledge dissemination throughout the company. The results of the research, following the application implementation, demonstrate a positive contribution to improving operational efficiency and IT service quality at PT. Pesona Edukasi, accelerating knowledge exchange and enhancing the productivity of the IT Helpdesk team. 

Aristho Umbu Nggaba Kaho

Uranus: Jurnal Ilmiah Teknik Elektro, Sains dan Informatika 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Information technology is one of the important aspects in life, including iin the world of education. In this research, an application for managing school announcements and information with push notification features is developed. The purpose of designing this application is to improve communication between the school, students and parents of students at SMK Negeri 3 Pahunga Lodu. Because this school still uses conventional methods in delivering announcements and information. Through needs analysis, design, development, push notification feature implementation, and application testing, this research succeeded in creating a platform that allows users to receive real-time information. Testing the feasibility of the application using the System Usability Scale (SUS) involving 20 respondents, the score generated in this test is 78. This shows that this application has a good level of usability. the implementation of this application is expected to answer the problems of SMK Negeri 3 Pahunga Lodu.

Danar Hadi Bachtiar; Paniran Paniran; I Made Budi Suksmadana

Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer 2024 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Increasing fruit consumption is one of the challenges of public health. To address this, the authors developed a mobile application that allows users to scan and find information related to fruit. FruityFit is an application that can help users to get nutritional and processed information related to certain fruits that can increase users' interest in fruit consumption. This research focuses on constructing the back-end component of the FruityFit application. The design adheres to the REST architectural, leveraging the well-established ExpressJS framework for developmen. To realize the system, we implemented it using a suite of Google Cloud Platform (GCP) services. These services include Cloud Run, App Engine, Cloud Storage, and Cloud SQL, providing a scalable foundation for the back-end infrastructure.. The final result of this research is a REST API that has been running well and documented to help the front-end consume the API.

Dimas Aditya Rama; Risqi Firdaus Setiawan

Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika 2024 Asosiasi Riset Ilmu Teknik Indonesia

Technology develops from time to time influenced by human activities and needs that continue to increase as well. Technological developments also play a role in helping the agricultural sector. Through technological developments, many problems in agriculture can be resolved. One of the problems is in agricultural extension activities, where farmer participation in extension activities is low in some areas. This research aims to build UI/UX design for an agricultural mobile application called Sobatani which is useful for connecting farmers with agricultural extension workers.  This research uses the Design Thinking method which consists of five stages including empathize, define, ideate, prototype, and testing. The test results using the Single East Question (SEQ) method obtained a total average of 6.6, indicating that the UI design is fairly effective and successful. Although there are some misclicks, so it is necessary to iterate on the Log in and Weather Forecast pages. The use of the Design Thinking method has proven effective in understanding user needs and designing solutions that can provide these needs.

Muhammad Divo Yursal; Dwi Mutia Sari

Jurnal Riset Rumpun Seni, Desain dan Media 2023 Pusat Riset dan Inovasi Nasional

The background for the design of the user interface for the Hola-Hola mobile application is the problems that exist in the Hola-Hola premium gadget accessories business. Namely the limited space for product sales in businesses, which only provide offline services, so marketing is not effective and results in product sales being relatively low. This design uses the "Design Thinking" method with a user-focused approach, as well as "S.W.O.T" as a data analysis method, and uses the elements and principles that exist in U.I. Design and visual communication design in general. This application functions as a forum for conveying information about products and services, and user transactions, as well as a feature called "custom case", which is designing case designs directly through the application. The output of this design is an application prototype, aiming to see the user flow in the application later, as well as supporting media that have their respective functions. From the feasibility tests that have been carried out on several targets, a positive response has been received in terms of interface appearance as well as existing functions and features. Fresh appearance, the message conveyed and the flow is clear. The custom case feature is the main attraction for users, and the placement of sales features needed by Hola-Hola is in one application, so this application is expected as a business strategy for businesses, in increasing and expanding marketing.

Gusti Agung Sri Guntari

Jurnal Inovasi Riset Ilmu Kesehatan 2023 Pusat Riset dan Inovasi Nasional

Every citizen has the right to guaranteed access to quality and affordable health services. Initially, all administrative matters related to JKN can be carried out at the BPJS Kesehatan office. However, the covid 19 pandemic situation requires people to limit social interactions to prevent the chain of transmission of covid 19 infection. Therefore, digital innovations such as the JKN mobile application are needed by the public, especially JKN participants. The JKN mobile application is an innovation developed to make it easier for participants who initially carried out administrative activities at the BPJS Kesehatan office, to switch to applications that can be accessed anytime and anywhere. This research is a qualitative research that aims to explore in depth how the use of the JKN mobile application, especially during the Covid-19 pandemic. The informants in this study consisted of 8 informants consisting of BPJS Kesehatan officers and 7 JKN participants who had used the JKN mobile application domiciled in Gianyar Regency, Bali. This study was conducted using the indepth interview method with purposive sampling technique. This research shows the results that the JKN mobile application is very helpful for participants in terms of checking or changing participant data, accessing contribution information and printing digital cards that can be used in health facilities. However, there are still many features that have not been utilized due to participants' ignorance of the existence of features such as online consultations and online queues. So that wider socialization is needed regarding the benefits of the JKN mobile application both on social media and electronic media.    

Putri Nabila; Rahmah Rihhadatul ‘Aisy; Sifa Qorita Aeni; Meity Suryandari

Student Scientific Creativity Journal 2023 Pusat Riset dan Inovasi Nasional

Karakter islami perlu dipupuk sejak dini dalam mengatasi meningkatnya kasus degradasi moral. Institusi pendidikan memiliki peran besar dalam pembinaan karakter mahasiswa terkhusus pada prodi manajemen dakwah yang berada di Institut Agama Islam Al Zaaytun Indonesia yang hadir di era milenial. kampus ini menerapkan digital dakwah dalam proses pembelajaran. Penelitian ini menggunakan pendekatan kualitatif dengan kasus metode pembelajaran di Institut Agama Islam Al zaytun idonesia. Itu Hasil penelitian menggambarkan bahwa kampus ini memiliki manajemen pembelajaran yang unik, yaitu menerapkan dakwah digital dalam proses pembelajaran. Pada tahap perencanaan ini, dakwah digital dinilai telah direncanakan secara matang, hal ini terlihat dari kesiapan dosen dan mahasiswa dalam menerapkan program digital selama proses pembelajaran. Pada tahap implementasi, dakwah digital ini dirasakan sudah dilakukan efektif, terlihat dengan adanya aplikasi e-learning yang berkaitan dengan pembelajaran process, aplikasi mobile islami yang dapat diakses langsung dari handphonedan terkait kajian islami, serta animasi dakwah bergambar yang telah ada dibuat dan dirancang oleh mahasiswa dalam rangka penyebaran dakwah Islam. Adapun Tahap evaluasi, dakwah digital ini berdampak positif untuk dinaikkan penyadaran kepada seluruh mahasiswa akan pentingnya menyebarkan Islam dan membina keislaman nilai-nilai dalam kehidupan sehari-hari, dan perlu ditingkatkan lebih kreatif lagi, agar demikian selalu update, variatif dan semakin menarik.

Nugroho, Setiyo Adi; Hadi, Andik Prakasa; Rudjiono, Rudjiono; Zainudin, Ahmad

JURNAL ILMIAH KOMPUTER GRAFIS 2022 UNIVERSITAS STEKOM

The advances in mobile technology have created a new learning method known as mobile learning technology or mobile learning. This method utilizes the use of smartphones which have become part of the daily life of people of all ages and levels of education. in this mobile learning ,android platform is selected. The reason for choosing android is that it is the most popular mobile OS. This learning is designed to run on Android with the aim that it can be used easily and can be run at any time as long as you carry an Android cellphone and there is an internet connection. This application is addressed to the Persatuan pemuda sandya karya mandiri desa reksosari kec suruh kabupaten Semarang, which is an activity of a youth group that is trying to develop and improve their video streaming channel . they need learning to improve their digital video processing skills to improve the quality of their video output. because this youth union consists of various ages and various educational backgrounds, the making of learning videos must be easy to operate, easy to display and does not require complicated equipment. The development of this application is based on usability which is the most important aspect of an application.

Hernandez, Axel; David, Felix

IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi 2022 Fakultas Teknologi Informasi, Universitas Kristen Satya Wacana

Perkembangan teknologi memiliki dampak yang besar terhadap beberapa sektor kehidupan salah satunya adalah sektor perbankan. Dalam memanfaatkan kemajuan teknologi bank meningkatkan layanan dengan cara memberikan diferensiasi dari segi pelayanan maupun segi produk yang lebih baik dibandingkan dengan para pesaingnya. Penelitian ini bertujuan untuk mengetahui penggunaan aplikasi mobile banking sebagai aspek kepuasan nasabah yang terdiri dari kualitas layanan, kualitas informasi dan kualitas sistem. Bank XYZ memberikan fasilitas mobile banking yang terbaik kepada nasabah yang diberi nama OCTO Mobile. Pada OCTO Mobile terdapat berbagai macam layanan mulai dari m-transfer, m-payment, m-commerce dan lain sebagainya. Permasalahan yang terjadi karena adanya keluhan dari nasabah tentang fitur OCTO Mobile yang dianggap kurang user friendly dan terkadang terjadi error. Masalah tersebut kemudian dianalisis dengan menggunakan model yang terdiri dari kualitas layanan, kualitas informasi, dan kualitas sistem [1]. Data yang akan diteliti seluruh nasabah pengguna mobile banking. Pengelolaan data dalam penelitian ini menggunakan alat bantu SPSS. Hasil analisis diperoleh hasil uji Ttest yang menunjukkan bahwa kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan nasabah, kualitas informasi memiliki pengaruh positif dan signifikan terhadap kepuasan nasabah dan kualitas sistem berpengaruh positif dan signifikan terhadap kepuasan nasabah. Sedangkan dalam hasil uji Ftest menunjukkan bahwa secara bersama-sama variabel kualitas layanan, kualitas informasi dan kualitas sistem berpengaruh secara positif dan signifikan terhadap kepuasan nasabah.

Richasanty Septima S; Ira Zulfa

Jurnal Elektronika dan Komputer 2021 STEKOM PRESS

Online rickshaw application is an application that serves to help the performance of the community in traveling.  Pedicabs are widely used by residents, especially in Takengon, pedicabs are one of the means of land transportation that is in great demand by the community, especially the middle to lower classes.  However, pedicabs can not be found all the time, sometimes we have to wait a long time, have to walk to get a pedicab, even pedicabs are only at a crossroads.  Lack of information between rickshaw drivers and passengers and limited public transport lanes.  With this online transportation application, answering the problems of the people, especially in the Takengon area.  How to use it so easily that the target community must have special skil…