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Since early 2021, the population administration service in Bandung Regency has been supported by service innovations implementation through an online service system, with the presence of the SAKEDAP application. Hence, the Population and Civil Registration Office of Bandung Regency makes use of Information and Communication Technology as an application of Agile Governance in order to deal with the dynamics of the environment. Nevertheless, at the implementation level of the newest version of SAKEDAP application, the limit of the Q-Ban is only 150 queues a day from 4,000 applicants per day. To tackle these problems, outreach should be tailored through a broad range of accessible media platforms, the recruitment of IT specialists to assure the strength of the system and the ability to increase capacity when necessary. Such measures, which, will enhance public understanding and easier access to services, are consistent with the ideals of the good governance which espouses efficiency and responsiveness. The objective of this study is to discover and analyze Agile Governance based Integrated Population Queue System Service in the Population and Civil Registration Office of Bandung Regency. Observer-participant, in-depth interviews and document review were the main data collection techniques used. In addition to Good Enough Governance, business- driven, Human Focused, Based on Quick Wins, Systematic and Adaptive Approach, Simple design and Continuous Responsiveness, based on the research conducted, the researcher found the responsiveness factor or the ability factor, which is intended to help and provide fast service to customers with clear information and can support the successful implementation of Agile Governance.

Penelitian ini mengacu pada upaya yang dilakukan oleh seluruh masyarakat di Indonesia dalam rangka meningkatkan perekonomian yaitu Usaha Kecil Menengah (UMKM). Dalam rangka pembenahan birokrasi menjadi lebih agile, perlu dipertanyakan kesiapan pemerintah dalam praktik Agile Governance. Hasil tersebut menunjukkan tantangan UMKM dalam menghadapi Perusahaan Ritel Modern yang telah berdiri di setiap sudut kota yaitu Indomaret dan Alfamart. Hal ini terlihat dari jumlah gerai yang telah berdiri dimana Indomaret pada tahun 2020 mencapai 17.681 gerai, sedangkan Alfamart pada tahun 2020 tercatat sebanyak 15.102 gerai di seluruh Indonesia. Tujuan dari penelitian ini bertujuan untuk mengetahui peran dan implementasi Agile Governance dalam menangani permasalahan UMKM di setiap daerah di Indonesia. Penelitian ini menggunakan metode kualitatif dengan jenis penelitian deskriptif. Dari hasil yang telah disebutkan kesimpulannya, perusahaan retail seperti Indomaret dan Alfamart menjadi tempat persaingan yang ketat bagi Pasar Tradisional atau UMKM, namun jika pemerintah gesit dan mampu mensinkronisasikan kebutuhan masyarakat dan perekonomian maka akan berdampak kemajuan di suatu daerah dan Indonesia.