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This study is motivated by the importance of the effectiveness of the Indonesia Smart Card for Higher Education Program (KIP-K) in expanding access to higher education for students from low-income families at Universitas Negeri Gorontalo. This study aims to analyze the effectiveness of the implementation of the KIP-K Program based on the aspects of goal attainment, integration, and adaptation. The research employed a descriptive qualitative approach, with data collected through interviews, observation, and documentation. The data were analyzed through the stages of data reduction, data display, and conclusion drawing and verification. In terms of goal attainment, the program helps students continue their education, although several challenges remain, including limited quotas, inaccurate targeting, and suboptimal on-time graduation. In terms of integration, coordination among program administrators, faculties, departments, students, and banking partners has functioned quite well, although academic services for recipients have not been entirely equal. In terms of adaptation, the program has shown the ability to adjust to policy changes and students’ needs through periodic evaluation and adjustments to the disbursement mechanism. The implication is that stronger targeting accuracy, academic assistance, service quality, and evaluation systems are needed to ensure more optimal and sustainable program implementation.

This study aims to analyze the quality of services provided by education staff to students at the Faculty of Social Sciences, Puangrimaggalatung University by using a qualitative approach, through in-depth interviews and observations, this study explores students' views, experiences, and perceptions of various aspects of services provided by education staff, which include reliability, responsiveness, assurance, empathy, and physical evidence of Student Needs. The data obtained were analyzed with thematic analysis techniques to identify patterns and themes related to service quality. The results of this study show that although the majority of students are satisfied with the services received, there are several challenges that need to be considered, such as when they want to take the signature in question, and the attitude of empathy towards students is not even. This research provides important insights for the faculty to improve the quality of education staff services in order to better meet the needs and expectations of students, thereby creating a better academic experience.

The UNAMA Library employs information systems to enhance its academic services. Nevertheless, its administrative framework continues to encounter obstacles, such as inadequate service system support for users, constrained resources allocated for the management and upkeep of the system, an absence of standardized protocols for addressing technical challenges, and insufficient assessment system efficacy. If these issues remain unaddressed, the operational effectiveness of the library information system will be compromised, thereby thwarting the objective of delivering dependable information services. This investigation seeks to illuminate the maturity level of information system governance as delineated by COBIT 2019 within the Decision Support Systems (DSS) domain, specifically focusing on the DSS01 (Manage Operations) and DSS02 (Manage Service Requests and Incidents) processes. The findings suggest that the degree of information system governance capability the UNAMA Library is situated at the Established Process level (level 3), signifying that the process has undergone implementation; however, it has yet to be comprehensively documented and consistently evaluated. Moreover, a disparity persists between the existing state and the anticipated capability level of the organization, particularly concerning IT operations management, the standardization incident handling, and the documentation of operational procedures. An elucidation of the expected level is articulated, especially in terms of operational standards, incident documentation, and IT infrastructure oversight. Recommendations encompass the formulation of standard operating procedures (SOPs), the enhancement of documentation practices, and periodic assessments grounded in COBIT 2019. These findings are anticipated to assist libraries in augmenting the efficacy of information systems governance and the quality of IT services.

This study aims to analyze the strengthening of higher education governance in realizing transparent and accountable academic services. In the context of the globalization of higher education and increasing public accountability demands, universities are required not only to excel academically but also to provide services that are open, responsive, and accountable. This research employs a qualitative approach with a descriptive-analytical design. Data were collected through in-depth interviews, observations, and documentation studies involving university leaders, academic administrators, lecturers, and students. Data analysis was conducted interactively through data reduction, data display, and conclusion drawing. The results indicate that the principle of transparency has been implemented through digital-based academic information systems; however, consistency in updating information still needs improvement. Accountability has been supported by standard operating procedures and service evaluations, although performance measurement based on indicators has not been fully integrated. Stakeholder participation has been facilitated through evaluation forums, but involvement in strategic decision-making remains limited. Overall, the dimensions of transparency, accountability, participation, effectiveness, and responsibility are interrelated in shaping the quality of academic services. This study emphasizes that strengthening governance must be systemically internalized within organizational culture and institutional operational systems to enhance trust and stakeholder satisfaction.

The Web-Based Academic Service Management Information System at SMA Negeri 2 Kodi Utara was developed to improve the effectiveness and efficiency of academic data management at the school. Currently, academic data management, including grade input, class schedules, teacher information, and academic reports, is still done manually, often causing delays and potential errors in recording. This study aims to design and create a web-based information system that can assist educational institutions in managing academic services in an integrated and real-time manner. The software development method used is the Waterfall model, which includes the phases of needs analysis, system design, implementation, testing, and maintenance. The programming language used is PHP with a MySQL database system. The result of this study is an academic management information system that can facilitate various academic activities, such as managing student data, teacher data, grades, class schedules, and academic reports. This system also makes it easier for teachers to input grades and provides fast and accurate access to academic information for students and the principal. With this system, the academic administration process at SMA Negeri 2 Kodi Utara becomes more organized, efficient, and transparent.

In today's digital era, the need for fast, accurate, and responsive information systems is increasingly pressing, especially in the higher education sector where prospective students often face obstacles in directly obtaining relevant and reliable academic information. To address this challenge, this research focuses on the design and development of an academic service chatbot by implementing the Retrieval-Augmented Generation (RAG) method at Catur Insan Cendekia University. The RAG approach combines information retrieval capabilities from various documents (retrieval) with the generative intelligence of language models, thus being able to produce contextual, personalized, and data-driven answers. The chatbot system was developed using Python, LangChain, FAISS, and the GPT model as the core of natural language processing. Performance evaluation was conducted using the ROUGE metric, which showed quite good results with a ROUGE-1 value of 0.50 and a ROUGE-L of 0.48. These findings prove that the system is capable of providing relevant and high-quality responses in helping answer prospective students' academic questions. With these advantages, this chatbot is expected to be an innovative solution to improve the quality of academic information services at UCIC, as it can present data quickly, accurately, interactively, and automatically. Furthermore, the implementation of this artificial intelligence-based technology aligns with digital transformation efforts in higher education, supporting the efficiency of academic services and strengthening the institution's image as a modern campus that adapts to developments in information technology.

Madrasas and Islamic boarding schools are Islamic educational institutions that have a strategic role in shaping the character, morals, and competencies of students. In addition to carrying out the formal learning process, these two institutions are also centers for moral, spiritual, and social development. In their operations, madrasas and pesantren manage various administrative activities, such as student data collection, attendance recording, grade processing, teacher data management, lesson schedule preparation, and delivery of academic information to related parties. However, many institutions still use manual systems that rely on notebooks or separate applications that are not integrated. This condition poses a number of obstacles, including the high risk of recording errors, duplicate data that is difficult to track, the slow process of recapitulation of grades and attendance, and delays in the delivery of academic information. In addition, manual processes cause administrative management to be less efficient and prone to data loss. As the need for fast, accurate, and accurate information increases, technological solutions are needed that are able to integrate all administrative and academic processes in one centralized system. Web-based information systems are an effective alternative to improve work efficiency, minimize errors, and facilitate access to information for teachers, students, and guardians. With the implementation of a well-managed system, madrasas and Islamic boarding schools are expected to improve the quality of services and support a more modern, structured, and sustainable learning process.

This research analyzes the performance of the Academic Information System (SIAKAD) in supporting student tuition payments at STMIK Widuri using the PIECES method (Performance, Information, Economy, Control, Efficiency, Service). SIAKAD aims to streamline academic administration and enable online payments. However, issues such as system access delays, especially near payment deadlines, still occur, negatively impacting students' academic services and resulting in administrative penalties. The study employed data collection techniques through observation, interviews, questionnaires, and literature review. The PIECES framework was applied to evaluate six key indicators: performance, information, economy, control, efficiency, and service. The findings reveal that all indicators achieved an average score above 3.80, indicating a "good" system performance. Nonetheless, further improvements are necessary, particularly in terms of access speed and data security, to minimize user difficulties. The study concludes that optimizing the SIAKAD system is crucial for achieving effective and efficient payment processes. Recommendations include enhancing service quality, improving information accuracy, and strengthening data security. This optimization is expected to increase user satisfaction and support the institution's financial management stability.

Student satisfaction is an important issue because it will further influence the overall assessment of the university. Skills and skills factors, facilities/facilities factors, lecturer discipline factors, academic and non-academic service factors, learning activity factors, lecture suitability factors, campus access factors, campus security factors and finally the lecturer counseling factor, are factors that influence satisfaction. student. The aim of this research is to determine the influence of facilities, personnel services, academics and lecturer services on student satisfaction at the Faculty of Economics and Business, Yogyakarta State University. This research is a quantitative study with a cross sectional approach. The population in this study were all students at the economics and business faculty at Yogyakarta State University with a sample of 120 people. The sampling technique in this research was obtained using a simple side random method. The research results show that there is no influence of facilities on student satisfaction with a significant value of 0,112. There is an influence of academic services on student satisfaction with a significant value of 0,008. There is an influence of lecturer service on student satisfaction with a significant value of 0,000. There is an influence of facilities, academic services and lecturer services on student satisfaction at the economics and business faculty of Yogyakarta State University with a significant value of 0,000.

Technological advancements in the era of globalization demand improvements in the quality of academic services and educational facilities in institutions. STMIK Kaputama is committed to creating a conducive academic environment by providing optimal facilities. This study aims to determine student satisfaction with campus facilities using the K-Means Clustering method. Data were obtained from recapitulated survey reports and questionnaires filled out by students in 2024. The K-Means Clustering method was chosen for its ability to group students based on their similar preferences for campus facilities. The results show that, in general, students are fairly satisfied, though their preferences for specific facilities vary. These findings can be used to make recommendations for the improvement and development of campus facilities, help STMIK Kaputama allocate resources more efficiently, and plan strategies to enhance the quality of facilities to meet student expectations.

This research is entitled "Administrative Implementation in Providing Academic Services at SMP Negeri 24 Palembang". This study aims to determine the implementation of administration in providing academic services and the supporting and inhibiting factors of administrative implementation in providing academic services at SMP Negeri 24 Palembang. The type of research used in this research is qualitative research. Data collected through observation, interviews, and documentation. This type of research approach is descriptive qualitative. The techniques used in data analysis are data reduction, data presentation, and drawing conclusions. To test the validity of the research data using technical triangulation and source triangulation. The results of this study indicate that the implementation of administration in providing academic services at SMP Negeri 24 Palembang has three areas, namely: 1) Implementation of student administration activities carried out by administration in archiving student data documents are still not neatly arranged due to insufficient storage space and administrative space small businesses that are only partitioned off to the teacher's room which causes the implementation of student administration to not be optimal. 2) The administrative implementation of the curriculum activities carried out by the administration is running quite well, starting from administering the completeness of the curriculum, inputting the list of student grades, dividing teacher assignments, as well as fostering the preparation of lesson plans and syllabi. 3) The administrative implementation of academic personnel has been going well starting from the preparation of school personnel for the management of academic services, sending employees to take part in training for human resource development and coordinating to maintain harmony, balance and determination in carrying out employee duties. The supporting factors are personnel and methods. The inhibiting factors are the lack of other supporting facilities and infrastructure such as document storage cabinets, administrative rooms which are only separated from the teacher's room and from sources of funds that are less profitable in supporting academic service activities.