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The elderly population in Indonesia, particularly in Surabaya, has been growing significantly, making the need for facilities serving the elderly increasingly urgent. Elderly rehabilitation services must be provided holistically, covering four main aspects: social, health, psychological, and spiritual. However, the implementation of holistic services in some nursing homes still shows differences in quality and has not fully met the expected standards. This study aims to analyze and compare holistic services in two nursing homes, namely Griya Lansia Husnul Khatimah in Malang and UPTD Griya Wreda Jambangan in Surabaya. The method used in this study is descriptive-qualitative comparison, with a field observation approach and a literature review to establish assessment criteria based on the four aspects of holistic services. The research results show that both nursing homes analyzed have shortcomings in the social and psychological service aspects. This indicates a gap in the quality of services received by the elderly in both homes, which needs attention to ensure that holistic services can be applied more effectively and in line with the established standards. This study is expected to provide recommendations for improving the quality of services in nursing homes in Indonesia.

The more rapid the development of the number of ship agency companies in Indonesia, the competition is also getting tighter. Therefore, ship agency companies must have a strategy to win the competition. One of the main factors to win the competition is the calculation of disbursement accounts and ship service levels. In the data taken, there is a relationship between the way disbursement account fees are charged and the level of ship service on the competitiveness of ship agency companies. Therefore, the author took the title "Analysis of How to Charge Disbursement Account Fees and Ship Service Levels on the Competitiveness of Ship Agency Companies". The purpose of writing this thesis is to determine the relationship between the method of charging disbursement account fees and the level of ship service on the competitiveness of ship agency companies. In this research, the author used quantitative methods. Correlation analysis is one of the steps to carry out an analysis of how shipping agency company account disbursement fees are charged and service quality on competitiveness. The results of the research concluded that the method of charging PT Disbursement Account Fees. Adhika Samudera Jaya is included in the very good category based on respondents' answers via questionnaire with an average of 4.70. PT. Service Level. Adhika Samudera Jaya is included in the very good category based on respondents' answers via questionnaire with an average of 4.68. There is a very strong, unidirectional and positive influence on the way disbursement account fees are charged and service levels on competitiveness at PT. Adhika Samudera Jaya with a correlation coefficient value of r = 0.813.

This study aims to analyze the service quality of PDAM Tirta Danau Tempe in Wajo Regency using the Quality Function Deployment (QFD) method with the House of Quality (HoQ) approach. The research methods used include qualitative data collection through interviews and observations, and quantitative data through questionnaires filled out by 30 respondents from 650 PDAM customers. Validity and reliability tests were conducted to ensure data consistency, while HoQ analysis was used to link customer desires with the quality of service provided. The results show that the most important service attributes for customers are the PDAM's good reputation, timely office operation time, and effective communication by staff. However, some aspects such as the company's compliance with service promises and the availability of a comfortable waiting room need to be improved. The conclusion of this study is that there is a need to improve service quality through a thorough evaluation of these attributes to increase customer satisfaction and strengthen their loyalty. Technical recommendations include improving employee work ethics, handling customer complaints, and more appropriate employee placement to improve PDAM service performance.

Efficient and high quality public transportation is an important factor in overcoming traffic congestion problems in metropolitan areas. Transjakarta, as one of the largest mass transit systems in Indonesia, plays a key role in providing reliable transportation services for the people of Jakarta. Customer satisfaction with Transjakarta officer services is a crucial factor in ensuring the success and sustainability of this system. This research aims to analyze the level of customer satisfaction with the quality of service provided by Transjakarta officers. By using quantitative methods and collecting primary data through online questionnaires as well as secondary data from related sources, this research evaluates various aspects of service, such as friendliness, speed of response, and clarity of information provided by officers. The results of this analysis are expected to provide valuable insights for Transjakarta in identifying areas that require improvement and devising strategies to increase overall customer satisfaction, thereby maintaining loyalty and competitiveness in the public transportation industry.

Indonesia's natural and cultural riches have attracted the attention of foreign researchers to conduct research in Indonesia. Indonesia is considered to be one of the largest biological laboratories in the world, so there are many objects that can be used for research by foreign researchers. To provide research licensing services for foreign researchers who wish to conduct research in Indonesia, a legal basis was issued, namely Law No. 11 of 2019 concerning the National System of Science and Technology which regulates research licensing for foreign researchers in Indonesia. As a supporter of Law no. 11 of 2019, BRIN Regulation no. 22 of 2022 concerning Ethical Clearance has been issued. To provide foreign research licensing services according to Law No. 11 of 2019, it is carried out by the Directorate of Research and Innovation Licensing and Scientific Governance of the National Research and Innovation Agency (BRIN). To make it easier to apply for research permits for foreign researchers, several service improvements were made, namely the first was the formation of an ethics commission team to replace the TKPIPA team to evaluate incoming proposals. Second, the number of files that foreign researchers need to prepare is less than before, namely from 14 documents to 7 documents. Third, creating an ethical clearance website to upload the required files in digital form which was previously done offline and submitting hard copy files. Fourth, the addition of financial reporting features to make it easier to check payments and send research progress reports by foreign researchers.

Sumba Kitchen offers a variety of food menus. Not just local specialty food. There is also a menu of Indonesian food such as meatballs, rawon, fried noodles and processed sea fish. There are also western dishes such as pizza, burgers and spaghetti. So for those of you who find it difficult or afraid to enjoy new dishes, you can choose Indonesian and Western menus which are already familiar to your tongue, this could be a solution. Another interesting thing apart from opening a restaurant and cafe, the owner of Dapur Sumba also opened a bakery called Galaxy Bakeries. So for tourists who want to buy snacks to snack on while traveling or who intend to buy souvenirs for people at home, you can buy them here. Dapur Sumba also provides HR (Human Resources) who are qualified to provide services in restaurants, cafes and bakeries. . The human resources prepared by the owner of Dapur Sumba are in the form of (reliability, responsiveness and empathy). This research aims to analyze the influence of service quality on customer satisfaction. There are three hypotheses developed in this research, namely: 1) Customer quality has a positive effect on customer satisfaction. Data collection method is through distributing questionnaires to respondents directly. The respondents in this research were Sumba Kitchen customers. The number of questionnaires distributed was 98. The test technique used uses a validity test and a reliability test. Testing the first and second hypotheses uses a simple linear regression test. The research results show that service quality has a positive and significant effect on customer satisfaction.

Intersections are the most important factor in determining the capacity and travel time on a road section. The development of transportation in the city of Medan has had an impact on increasing the movement of people, goods and services. This also greatly demands increased transportation facilities and infrastructure in the city of Medan. The increase in the number of vehicles that is not balanced with infrastructure will cause conflicts on roads, especially at the intersection of three Jalan-Sisingamangaraja Jalan .Alfalah To anticipate This requires further study or research. In this research, analysis of intersection performance calculations uses the 1997 (MKJI) guidelines. The survey was carried out on Monday 14 August 2023 to 20 August 2023. Then the peak hours were searched for the volume of vehicle flow crossing the three intersections. Then create a new cycle time for the intersection. The results of the analysis in this research, from survey results, by looking for new cycle times to reduce queue lengths and delays (Delay). The new cycle time obtained to reduce queue lengths and delays for the three intersections on the northern approach is 859.927 seconds/intersection. Then at the southern approach with a total delay of 2,056,013 sec/intersection and at the western approach with a delay of 307,555 sec/intersection. For existing conditions the queue length (QL) is 1321 meters for the northern approach, (QL) 1372 meters for the southern approach and (QL) 1321 meters for the west

One of the modes of transpotation available at the Central Market of Polewali Mandar District is a motorized rickshaw. Motorized becak is a modification of traditional becak with motorized vehicles such as motorcycles. The benefits of this research are for consideration by motorized pedicab drivers in order to improve the quality of service to passengers. The results of the analysis using the help of SPSS version 26 software from 100 questionnaire samples distributed with reference to the three factors in this study, namely service quality, safe and comfortable, and bentor tariffs are able to influence the ups and downs of public satisfaction with motorized rickshaw services by 65.6%. Then in partial testing or t test shows that the service quality variable has a result of 0.974, the safe and comfortable variable is 2.342 and the bentor tariff variable with a result of 6.705. This shows that the bentor tariff variable is the factor that is most able to influence the satisfaction of motorized rickshaw consumers in the Central Market of Polewali Mandar Regency.

This study is motivated by service quality which is one of the most influential aspects in the success of a business. PT. SAC as a service provider company is required to always pay attention to service user satisfaction with the services provided. This research is quantitative research. Data collection was obtained from primary data from the results of questionnaires with questions that had been asked by service users via Google Form. Questionnaires were given to 30 service users randomly. Data was collected during the MBKM internship at PT. SAC for 5 months, starting on 1 August 2023 – 31 December 2023. Data processing was carried out using validity and reliability tests. Data processing was carried out using the SPSS application to find solutions to the above problems. Valid, namely that data processing must be carried out properly and correctly. The results of the reliability test calculations show that all r calculations for each question, namely, R1 to R9, show a value greater than the r table, namely 0.361, so by using a significance level (α) of 5%, the questionnaire studied is valid. The Cronbach Alpha value shows 0.742, which means it is greater than the r table, namely 0.361 with the Cronbach Alpha value.

PT X is a company engaged in producing ships. PT In the research, a validity test was carried out to determine whether the questions given did not produce deviant (valid) data as measured by the Pearson correlation. Then, this research also carried out a reliability test to determine whether the measuring instrument remained consistent if the measurement was carried out twice or more using the Cronbach's Alpha (a) formula. From the research data, valid variables were obtained, including; Friendliness, Good communication, Willingness and readiness, Efforts to establish good relationships, Easy to contact, Cleanliness of the room, The room is not noisy, Quick service, Bright room light, Does not discriminate between subcontractors, Quick approval of offers, Fast issuance of contracts, Comfortable room, and Accuracy Employee. In this research, all variables were found to be valid, so the next step that must be taken is to carry out reliability calculations because the variables in the questionnaire are valid. From the results of reliability calculations, the Cronbach's Alpha value > significance level value is 0.770 > 0.6, so the instrument is said to be reliable. From the research obtained with IBM SPSS software, it is useful for carrying out validity and reliability tests in analyzing the level of subcontractor satisfaction with facilities and services in the Procurement Services Division of PT X's Supply Chain clearly and optimally.