Publication Search

The level of discipline on the performance of ground handling employees is very important, discipline is also needed in improving employee performance. The basic attitude of employees towards themselves, competencies and current job as well as an overview of every opportunity that can be achieved needs to be considered by PT Kokapura Avia Yogyakarta International Airport. Performance analysis of ground handling employees will discuss how ground handling employee performance that viewed from the level of discipline based on the performance indicator. This research uses a qualitative research method design, which data collection is carried out by interviews, observation, documentation, and literature studies in the work area of the passasi unit of PT Kokapura Avia Yogyakarta International Airport. This research was conducted to determine the performance of ground handling employees in terms of the level of discipline at PT Kokapura Avia Yogyakarta Internasional Airport. The results of this study are the performance of ground handling employees on time is quite good in providing services to passangers, ground handling employees are quite good in two ways communication between leaders and subordinates, ground handling employees obey the regulations in accordance with standard operating procedures (SOP), carry oud good cooperation with coworkers, creating a sense of comfort and safety at work has improved well.

Aviation Security officers play an important role in carrying out inspections to maintain the security and safety of prospective passengers. This study aims to determine the application of inspection procedures in the new adaptation era and to analyze the performance of Aviation Security (AVSEC) officers in the new normal adaptation era at Lede Kalumbang Airport. This study uses a qualitative approach with data collection techniques using participant observation, structured interviews, and documentation collected from relevant informants when the writer went into the field. The results of this study indicate that the inspection procedure in the new normal adaptation era is the same as the previous examination but there are additional checks or rules such as passengers must wear masks, maintain a minimum distance of 1 meter and examine health documents for passengers who will travel. And the performance of Aviation Security personnel at Lede Kalumbang Airport is in accordance with the SOP set at Lede Kalumbang Airport.

Apron Movement Control (AMC) officers when operating must maximize existing facilities so that there are additional facilities that are lacking in the AMC unit. This study aims to find out what types of work facilities must be available to assist the operation of iApron Movement Control officers at Abdulrachmani Salehi Malang Airport and to determine the availability of the number of facilities that must be available to assist the operation of Aproni Movement Control officers at Abdulrachmani Saleh Airport Malang. This study uses a qualitative and quantitative approach with data collection techniques using qualitative observation, structured interviews, and documentation while quantitative uses the AMC unit facility data form, and observations, which were collected from relevant informants when the writer went to the field. The results of this study indicate that the types of facilities that must be available in the operation of Apron Movement Control officers are Personal Protective Equipment (PPE), personal protective equipment in the form of safety vests, raincoats, hats, safety shoes, booth shoes, ear muffs & ear plugs, goggles anti uv where these facilities must be available in the AMC unit. These facilities are very important to assist officers. Facilities that are not available, such as safety shoes, booth shoes, ear muffs & ear plugs, anti-UV goggles that are not available and an insufficient number of ear muffs and ear plugs, this was responded to by the Chairman of AMC.

On Time Performance is very important for the image of an airline company. The performance of boarding gate officers is one of main factors in creating On Time Performance during the brading process it is also necessary to have quality human resource support god service to passangers. Gate officers must be careful and coordinae with other staff in carrying out boarding. Analysis of the performance of gate officers in achieving an On Time Performance flight based on performance indicators. To analyze the data in this study using descriptive qualitative methods. Reserch data collection was carried out by means of interviews, observation, documentation and literature studies in the boarding gate work unit area of PT Kokapura Jenderal Ahmad Yani Airport, Semarang. The result of this study are the performance of boarding gate officers who are quite good at providing boarding services to passanger. Boarding gate officers carry out boarding activities in accordance with the Standart Operational Procedure (SOP) that applies to each airline handled by PT Kokapura Ahmad Yani. The obstacle experienced by gate officers was the lack of information regarding flight delays, however, gate officers were able to overcome these obstacles bycoordinating and updating every 10 minutes with operational staff regarding the condition of the aircraft to be boarded.

Air transportation is people's main choice for traveling long distances in a short time so that it is more effective and efficient both for business purposes and urgent needs. Air transportation users make companies work extra to improve the quality of service to customers who are satisfied with the services that have been provided. Companies must be able to continue to read or find out what customers need to achieve the maximum possible level of customer satisfaction. The importance of customer satisfaction can provide benefits, including closer and harmonious company and customer relationships. The existence of this study aims to determine the effect of service quality Check-in Counter on Lion Air airline satisfaction at Jenderal Ahmad Yani Airport, Semarang. This study uses a quantitative research method, where the population used is the number of Lion Air passengers for 2 months and the sample taken is 100 passengers. The sampling technique in this study was to use a purposive sampling technique. research instrument using a type of Likert scale. The results showed that the quality of check-in counter service had an effect on passenger satisfaction. This is evidenced by the results of the t test where the  t_hitung  is 14.879 >  t_tabel 1.660 with a significant value of 0.000 < 0.05. For the coefficient of determination (R2) 69.3% the satisfaction variable can be explained by the service quality variable with a difference (100-69.3%) 30.7% influenced or explained by other variables not included in the study.

One of the objects monitored by the Airport Authority is the activity of hot air balloons in the air space. The presence of an uncontrolled hot air balloon certainly results in disruption of the aircraft flight path which will cause flight safety to be threatened. Therefore, all forms of disruption to the flight path that have the potential for danger must be handled immediately to ensure flight safety. This study aims to find out the role and constraints experienced by the Airport Authority Office Region III in supervising hot air balloons in order to maintain flight security and safety. This study uses qualitative methods with primary and secondary data collection techniques. The data used are observation, interviews, documentation and literature study to find out the role of the Region III Airport Authority Office in supervising hot air balloons. The results of this study indicate that the role played by the Region III Airport Authority Office in supervising hot air balloons has been carried out properly and has implemented according to the regulations stated in PM 41 of 2011 and PM 40 of 2018. Meanwhile the obstacles experienced were limited personnel, Budget that is less than optimal, Momentum for hot air balloon flights that are quite a lot and occur simultaneously, Community resistance to existing regulations, and a wide scope of supervision.

Apron movement control personnel must have a license or competency certificate to prevent human error from occurring due to negligence of personnel at work. Drivers who drive GSE vehicles exceeding the maximum limit do not know the rules on the Air side, officers who do not wear vests when on the apron, and taxi way charie under repair. This study aims to determine the performance of Apron Movement Control (AMC) officers in supporting flight security and safety at Supadio Pontianak International Airport, to find out the obstacles encountered by Apron Movement Control (AMC) officers. In supporting flight safety and security at Supadio Pontianak Airport, and to find out the efforts made to improve the performance of AMC officers in supporting flight safety and security at Supadio Pontianak Airport. In conducting research, the author uses qualitative research methods, which aim to find, analyze and manage data obtained from direct events that occur in the field by understanding social interactions through interviews and observations. This research was conducted at PT. Angkasa Pura II (persero) Supadio Pontianak International Airport at the Apron Movement Control (AMC) Unit from 01 January 2023 to 30 January 2023. Data analysis techniques used in this study include: data reduction, data display and conclusions. The results of this study indicate that the AMC unit at Supadio Pontianak International Airport has been very good at supporting flight safety and security as seen from the personnel. Actions to overcome safety and security risks that are implemented in the work environment of the AMC unit are implemented by plotting parking stands and coordination with towers and GH. The obstacles encountered by the AMC unit included the lack of Apron Movement Control unit personnel, as well as the condition of Charlie's taxiway which had a slight crack which could result in accidents and incidents. Efforts are being made to improve the performance of AMC unit officers in supporting flight security and safety, namely by minimizing existing human resources so that they can run well and stay focused on the duties of each AMC unit personnel.

The Office of the Airport Authority Region III is one of the government agencies that provide public services to the public, namely airport PAS services, therefore the Office of the Airport Authority Region III participates in the government program to build a good and clean government by designing the construction of an integrity zone towards a Serving Free Bureaucratic Area (WBBM) to improve the quality of its services. The purpose of this research is to determine the effectiveness of the WBBM predicate and the supporting and inhibiting factors in improving the quality of airport PAS services at the Office of the Airport Authority Region III. The research method used is mixed methods, which means combining quantitative and qualitative research simultaneously with the chosen strategy, namely sequential explanatory. The data sources obtained are primary and secondary data with the data collection techniques used are interviews, documentation, and direct observation at the Region III Airport Authority Office. The results of this study indicate that the WBBM predicate is effective in improving the quality of airport PAS services as evidenced by the SKM results which continue to increase from 2020 to 2022 and changes in the airport PAS service system to online services. Factors that support the improvement of the quality of airport PAS services are the six areas of change in WBBM and the existence of inhibiting factors, namely websites that have not been properly managed, human resources that have not provided excellent service, and lack of work ethic in providing services

The supervision carried out by AMC is for all movements on the apron during take off and landing. The purpose of this study was to determine the performance evaluation of the apron movement control (AMC) unit in monitoring facilities in the apron area, constraints on facilities in the apron area, and solutions to constraints on facilities in the apron area at PT. Angkasa Pura I Yogyakarta International Airport. This research was conducted for 1 month, namely in March 2023 which was conducted at Yogyakarta International Airport, this research is a qualitative research. Primary data obtained directly by observation and interviews. Secondary data obtained indirectly through documentation, literature and company data. Data collection techniques using observation methods, semi-structured interviews, and documentation. The results of the research were tested for the validity of the data using source, technique, and time triangulation. The result of the study is the evaluation of the performance of the AMC unit in monitoring facilities in the apron area using the MBO (Management by Objectives) method based on planning, monitoring and review. There are several problems with facilities in the apron area such as aviobridge 4C, 8A and 8C are damaged, aviobridge 4C slowdown is too slow, GSE is parked in No Parking Area (NPA), there is no Equipment Parking Area (EPA) marking, GSE is parked below fixbridge, CCTV error/connection to server fails, and CCTV is blurry if the weather is rainy. Some of the solutions for the problem facilities in the apron area are waiting for spare parts, coordinating with the mechanical unit, reprimanding and ordering groundhandling to move the GSE, reporting EPA markings to be added, and reporting to the ICT unit.

There are many facilities provided by airport organizers to support passenger comfort. In this case, in particular, are the facilities provided to make it easier for passengers to get to and from the plane to the arrival terminal. The use of garbarata plays an important role in services with the aim of providing comfort and satisfaction for passengers, so that passengers do not need to get off the runway and walk far from the plane to the arrival terminal or from the departure terminal to the plane. This study aims to determine whether there is an effect of the use of garbarata and how much influence it has on passenger satisfaction at Depati Amir Pangkal Pinang Airport. The population of this study was 16,727 respondents with 100 samples and data processing using SPSS (Statistical Program for Social Science). This study uses a quantitative approach based on statistical information, the reason researchers use a quantitative approach in this study is because the data that is the object of this study is the processing result of filling out the questionnaire. The results of the research that has been discussed, we can conclude that the sig value of Garbarata Facilities (X) on Passenger Satisfaction (Y) is 0.000 <0.05 so it can be concluded that Ho is rejected, then there is a significant influence between one variable of garbarata facilities (X) on passenger satisfaction variable (Y). Garbarata Facility variable contributes 0.703 or 70.3% to passenger satisfaction and the remaining 29.7% is influenced by other factors.

Online check in is an online service check in for passengers by their personal smartphone that can be done anywhere within a maximum of 30 minutes before flight. In its implementation, passengers of Citilink Airlines at Bandung Husein Sastranegara International Airport still have several problems when using this service that leads to the implementation of online check in is not optimal. The purposes of this study are to examine: 1) The constraints experienced by passengers when traveling online check in, 2) Efforts to optimize implementation of online check in. This study uses a qualitative method with a descriptive approach. Data collection was carried out through observation techniques, interviews, literature studies, and documentation. To prove the validity of the research data, source and method triangulation tests were carried out. The results showed that the common problems experienced by Citilink Airlines passengers at Bandung Husein Sastranegara International Airport when using online  check in are unstable signal, error on website, fault input of booking code and the passenger's last name, as well as the passenger's lack of understanding and enthusiasm for the online check in itself. Based on these problems, the optimization efforts undertaken include the provision of wifi at airports, diversion from online check in to check in counter, as well as more active education from officers to passengers about online check in. 

The Region V Airport Authority is one of the Technical Implementation Units (UPT) within the Ministry of Transportation which is responsible to the Minister of Transportation through the Directorate of Civil Aviation, where the duties of the airport authority itself are to supervise, control, and regulate activities both from the Land Side and Air Side at Sultan Hasanuddin International Airport Makassar. This research aims to find out (1) How is the implementation of the duties of the Airworthiness Inspector for Aircraft Maintenance in supporting flight safety at Sultan Hasanuddin International Airport Makassar, (2) What are the obstacles of Airworthiness Inspector for Aircraft Maintenance in carrying out duties at Sultan Hasanuddin International Airport Makassar. This research was conducted in February - March 2023 at the Makassar Region V Airport Authority Office, using descriptive research methods with qualitative analysis. Data collection was done through interview, observation, and documentation techniques. And Trigulation is used to test the reliability of the data obtained.  The results of the discussion in this study are (1) in the implementation of the tasks carried out by the Airworthiness Inspector of the Aircraft Maintenance Division at Sultan Hasanuddin International Airport Makassar has carried out its duties properly in accordance with the regulations listed, one of which is PM 41 of 2011 and KP 252 of 2017, but not all tasks listed in the PM are carried out at the Region V Airport Authority because it must wait for delegation from the center first such as the Advanced Standard Certificate or can be called (CoA). (2) For the obstacles faced by inspectors at Sultan Hasanuddin International Airport Makassar, namely in the time and skills of the inspectors, where the inspectors cannot determine how long it takes when the inspection takes place because they have to see the ground time of the aircraft to be inspected and for human resources (Skil) inspectors at the Region V Airport Authority are lacking there are some inspectors who are still confused about analyzing the findings obtained.

The Lost and Found Unit is a work unit that has duties and responsibilities in handling passenger luggage. If there is a problem with the passenger's baggage, the passenger can immediately report it to the Lost and Found unit so that efforts are made to handle it. In serving the Lost and Found unit, it hopes to deal directly with passengers, so of course the service provided must be better. The purpose of this research is to find out the procedures for handling Delayed Baggge, damaged baggage by Lost and Found unit officers, factors causing problems and what efforts are made by Lost and Found unit officers in order to reduce the occurrence of cases. This study used a qualitative method with data collection in the form of observation, interviews and documentation, in which this study interviewed 5 informants from the Lost and Found unit officers. The results of this study indicate that Lost and Found unit officers have followed Standard Operational Procedures (SOP) and Job Desks in handling cases of Delayed Baggage and damaged baggage. Factors that cause problems include Human Error, Check In Counter, Airport Facilities, Make Up Area, Loading and Unloading processes, Misrouted, minimum Connection time and passenger baggage. Efforts made by Lost and Found unit officers in order to reduce the occurrence of cases by controlling every activity and reminding officers to be more careful, thorough and focused when doing work. Officers must prioritize Safety and Security and comply with the established SOP.

The Region V Airport Authority Office as UPT (Technical Implementation Unit) within the Ministry of Transportation is under the auspices and is responsible to the Minister of Transportation through the Director of Air Transportation. The function of the Region V Airport Authority is to supervise, control, and regulate aviation activities. This research aims to find out (1) How is the quality of the Inspector's supervision of flight security in the terminal area of Sultan Hasanuddin International Airport Makassar, (2) The obstacles faced by aviation inspectors in the avsec field and the efforts made by inspectors in conducting surveillance in the terminal area of Sultan Hasanuddin International Airport Makassar. This research was conducted at the Makassar Region V Airport Authority Office, in February - March 2023, this research uses descriptive research with qualitative analysis. The data in this study used primary and secondary data, data collection in this study was by interview, observation and documentation. And the tringulation technique to test the reliability of the data. The results of the discussion in this study are (1) the quality supervision of inspectors on aviation security in the terminal area is good as evidenced by training, field practice and has followed applicable regulations such as PM 41 of 2011 which contains airport authority inspectors only as regulators who carry out supervision of activities in the field. (2) and the obstacles faced by inspectors in the terminal area, namely limited security area cooking permits for this obstacle, the inspectors have carried out surveillance of the avsec and if the inspectors find that the person is categorized as endangering flight activities, the inspectors take action against the person without having to contact the avsec on duty in the terminal area, office busy hours for the office busy hours themselves, the inspectors use breaks or office hours to keep monitoring in the terminal area, and finally the culture as the inspectors themselves are firm and give an appeal that the actions they take are wrong.

The purpose of this study was to analyze the effect of service quality, facilities and ease of access on customer satisfaction at Jenderal Ahmad Yani International Airport, Semarang. The population is all customers who travel through Jenderal Ahmad Yani International Airport, Semarang. The sample in this study used probability sampling, with a total sample of 100 respondents.The results showed that service quality had a significant positive effect on customer satisfaction (t count = 5.201 > t table = 1.658 and a significance number = 0.000 <  = 0.05). Thus, the hypothesis (H1) is that service quality has a positive effect on customer satisfaction. Facilities have a significant positive effect on customer satisfaction (t count = 2.653 > t table = 1.658 and a significance number = 0.009 <  = 0.05). Thus, the hypothesis (H2) is that facilities have a positive effect on customer satisfaction. Ease of access has a significant positive effect on customer satisfaction (t count = 3.206 > t table = 1.658 and a significance number = 0.002 <  = 0.05). Thus, the hypothesis (H3) is that ease of access has a positive effect on customer satisfaction.The regression coefficient β1 = 0.432, (signed positive) means that the better the service quality, the higher the customer satisfaction. The regression coefficient β2 = 0.222, (signed positive) means that the better the facilities provided, the higher the customer satisfaction. The regression coefficient β3 = 0.264 (signed positive) means that if the ease of access is good, the customer satisfaction will be higher at Jenderal Ahmad Yani Airport, Semarang.

ABSTRACT , The working relationship of employees and leaders can determine the level, benefits of the Work Environment and Employee Performance of the company they feel. Any positive work relationship can help create a healthy work environment and environment for employees. The purpose of this research is to find out how the work environment affects the work productivity of employees at the AMC Unit of PT. Angkasa Pura I Yogyakarta International Airport. This study used a quantitative method with data collection techniques through questionnaires and documentation which was carried out from 1 March to 31 March 2023. Respondents from this study were all employees of AMC PT. Angkasa Pura I Yogyakarta International Airport with a total of 15 people. testing the results of this research using IBM SPSS 23 Statistics For Windows. The results showed that variable X (Work Environment) on variable Y (Employee Performance) in the AMC Unit with a simple linear regression test showed a strong influence by obtaining a correlation coefficient of 0.576 and a large effect with a coefficient of determination test of 33.1%. Therefore, the work environment must be maintained or improved so that the performance of the AMC Unit personnel of PT. Angkasa Pura I at Yogyakarta International Airport maintains and improves its performance in the room and in the field.

The increase in Sentani Airport passengers is currently getting higher, in March 2022 Sentani Airport passengers increased by 25% compared to the same period in 2021. This increase in passengers has resulted in increased vehicle movement, especially four-wheeled vehicles. Currently, passengers at Sentani Airport tend to use private vehicles to go to the airport, thereby placing a burden on traffic. Therefore, public bus transportation is needed to support passenger travel to the airport. This study aims to determine the characteristics of passengers at Sentani Airport and the percentage of passengers who are willing to switch to using public bus transportation to support travel to/from the airport, and also to calculate the number of buses needed to serve the Jayapura route at Sentani Airport. The research location is located at Sentani Airport, Sentani District, Jayapura. The method used in this research is to conduct field surveys, namely distributing questionnaires to respondents and direct interviews with related parties. From the results of this study, the characteristics of Sentani airport passengers are dominantly traveling with tourism purposes. Passengers come from the upper middle class and are very concerned about the ease of use of the mode. The percentage of passengers who are willing to switch to using public bus transportation based on the criteria offered is 65%. The number of buses needed to serve the Jayapura route at Senatani Airport is 9 vehicles.

Air transportation modes have increased after the Covid-19 pandemic, this was offset by an increase in the number of airplane passengers. With the recovery of flight activity, it must be balanced with adequate services, one of which is passenger baggage services. The lost and found unit is a unit that serves arrival passengers' baggage so it must have adequate performance. This study aims to analyze the performance of the lost and found unit of Lion Air at Yogyakarta International Airport. The research method uses a qualitative descriptive method. Data sources for this study were obtained from primary and secondary data. The technique of collecting data by data triangulation uses the method of observing, interviewing, and documenting. Data analysis applies three stages, namely data reduction, presenting, then conclusion. The results of this study are to indicate the performance and constraints of the lost and found units of Lion Air at Yogyakarta International Airport. lost and found unit officers have not carried out their duties properly based on standard operating procedures (SOP) such as inadequate baggage handling, lack of friendly attitude, not punctuality, and lack of ability or expertise of officers. and lost and found units have external and internal constraints such as lack of work equipment, tracking systems, human resources, work environment, and ability, and attitude of officers in handling passenger baggage. It is hoped that the lost and found unit can improve the quality of service for passenger baggage handling.

This activity has the intention that students gain experience before entering the real world of work, so that students will get provisions and lessons from the On The Job Training that has been carried out. With On The Job Training, students will know the skills and knowledge that need to be developed. One of the efforts to improve human resources, especially in higher education is through internships which are an important  means for self-development  in the real world of work. General  Ahmad  Yani  International  Airport  is one  of the  airports  air which  is managed by PT. Angkasa Pura I (Persero) as the gateway and spearhead of air traffic located in the western part of the city of Semarang

This activity has the intention that students gain experience before entering the real world of work, so that students will get provisions and lessons from the On The Job Training that has been carried out. With On The Job Training, students will know the skills and knowledge that need to be developed. One of the efforts to improve human resources, especially in higher education is through internships which are an important  means for self-development  in the real world of work. General  Ahmad  Yani  International  Airport  is one  of the  airports  air which  is managed by PT. Angkasa Pura I (Persero) as the gateway and spearhead of air traffic located in the western part of the city of Semarang