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Ardila Susanti; Yuliana Yuliana

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

This study aims to analyze the effect of price and service quality on guests' stay decisions at Pangeran Beach Hotel Padang. This type of research is quantitative research. The population of this study was guests staying at Pangeran Beach Padang with a sample of 93 consumers. The sampling technique uses non probability sampling. Data collection techniques are carried out using questionnaires (questionnaires) with Likert scales that have been tested for validity and reliability. Data from this study was processed using SPSS 25.00. The results of this study show that the price is included in the sufficient category with a percentage of 48.38%, the quality of service is in the sufficient category of 59.13%. The variable of overnight decision is in the sufficient category, which is 88.17%. Obtained R Square value of 0.021, meaning that the influence of the price variable (X1) on the decision variable to stay (Y) was 2.1% while 97.9% was influenced by other factors. The R Square value is 0.033, meaning that the influence of the service quality variable (X2) on the decision to stay (Y) is 3.3% while 96.7% is influenced by other factors. The effect of price (X1) and service quality (X2) affects the decision to stay (Y), the R Square value is 0.097, meaning that the influence of price variables (X1) and service quality (X2) on consumer satisfaction variables (Y) as much as 9.7% while 90.3% is influenced by other factors that were not studied in this study. And obtained the value of F calculate 1.242 with sig. 0.000 < 0.05.

Jamilatusa Sarifah; Dini Gandini Purbaningrum

Jurnal Media Administrasi 2024 Universitas 17 Agustus 1945 Semarang, Indonesia

This research is aqualitative research that aims to describe the Quality of Service Delivery of Cancer Health Training Pusdiklat Ministry of Health of the Republic of Indonesia and describes and analyzes the inhibiting and supporting factors for instructors in serving training participants at the Pusdiklat Health. Health services are activities or a series of activities to fulfill the service needs determined by law for each instructor, trainee and/or administrative services provided by the service provider. study uses the theory of quality of health services according to Kotler in Fendy Tjibtono (2016: 284), namely Assurance (guarantee) Emphty (empathy) Reliability (reliability) Responsiveness (responsiveness) Tangible (physical appearance), Quantity timeliness, effectiveness, independence and commitment work, analysis of research data is descriptive. Perfect research results. In terms of realism indicators, it has not worked perfectly, such as the skills of officers in using supporting facilities in the service process. On the responsive indicator, all officers who carry out health training services are classified as responsive to training participants. Assurance indicators in health training centers are very much determined by the performance of health services. Tangible indicators in the form of the appearance of the apparatus when carrying out services, comfort right when the service takes place. The Empathy Indicator puts the interests of training participants first, serves in a friendly, courteous and courteous manner, officers do not discriminate and are able to respect training participants.

Delik Iskandar; Enas Enas; Apri Budianto

Jurnal Manajemen Bisnis Era Digital 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The problems faced in this study include (1) How does work discipline affect the work ethic of PT Panjunan Tasikmalaya employees? (2) How does commitment affect the work ethic of PT Panjunan Tasikmalaya employees? (3) How do work discipline and commitment affect the work ethic of PT Panjunan Tasikmalaya employees? This study aims to study, find out, and analyze (1) The effect of work discipline on the work ethic of PT Panjunan Tasikmalaya employees. (2) The effect of commitment on the work ethic of PT Panjunan Tasikmalaya employees. (3) The effect of work discipline and commitment on the work ethic of PT Panjunan Tasikmalaya employees. The method used in this study is an explanatory survey, while the technical data analysis, namely validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Multiple Regression (Multiple Regression). The results of the study inform that (1) Discipline at PT. Panjunan Tasikmalaya is very high. With the highest value on the responsibility indicator and the lowest value on the obedience indicator. Discipline has a positive effect on employee work ethic at PT. Panjunan Tasikmalaya. This means that if discipline is increased, then employee work ethic at PT. Panjunan Tasikmalaya will also increase. (2) Commitment at PT. Panjunan Tasikmalaya is high. With the highest value on the sense of belonging indicator (sense of belonging) and the lowest value on the sense of passion for work indicator. Commitment has a positive effect on employee work ethic at PT. Panjunan Tasikmalaya. This means that if commitment is increased, then employee work ethic at PT. Panjunan Tasikmalaya will also increase. (3) Employee work ethic at PT. Panjunan Tasikmalaya is very high. With the highest value on the indicator of interpersonal skills and the lowest value on the indicator of reliability.

Dewi Jannah; Dila Erlianti; Rudi Hartasetiadi; Reza Syahputra Alfandi

International Journal of Humanities and Social Sciences Reviews 2024 Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

This study aims to analyze the quality of administrative services at UPT Puskesmas Bumi Ayu, Dumai City, as part of primary public health service delivery. Service quality is an important indicator of institutional performance and community satisfaction. This research uses a qualitative approach with data collected through interviews, observation, and documentation. Informants consisted of the head of the health center and a service user selected purposively based on direct involvement in administrative services. The data were analyzed using the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The assessment framework applies five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that administrative services generally perform well, particularly in staff responsiveness, procedural reliability, and empathetic interaction. However, several limitations remain, including limited inpatient room facilities and difficulties among elderly users in understanding the Mobile JKN online registration system. These results suggest that service improvement should focus on strengthening physical infrastructure and enhancing user support for digital service access to improve overall administrative service quality in primary healthcare institutions.

Syaeful Bachri; Irma Bastaman; Nurdiana Mulyantini

Jurnal Manajemen Bisnis Era Digital 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

The problems faced in this study include (1) How is the principle of bureaucratic neutrality in the regional elections in Banjar City, West Java in 2019? (2) How is the effectiveness of the performance of state civil servants in Banjar City, West Java in 2019? (3) How does bureaucratic neutrality in regional elections affect the effectiveness of state civil servant performance in Banjar City, West Java in 2019? This study aims to study, find out, and analyze (1) The principle of bureaucratic neutrality in regional elections in Banjar City, West Java in 2019. (2) The effectiveness of state civil servant performance in Banjar City, West Java in 2019? (3) the effect of the principle of bureaucratic neutrality in regional elections on the effectiveness of state civil servant performance in Banjar City, West Java in 2019. The method used in this study is an explanatory survey, while the technical data analysis, namely validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Simple Linear Regression (Simple Regression). The results of the study inform that (1) The principle of bureaucratic neutrality in the regional elections in Banjar City, West Java in 2019 has not been optimal, but after the study was conducted, it tends to be very high. The highest value is on the impartial indicator and the lowest value is on the not involved indicator. (2) The effectiveness of the performance of the State Civil Apparatus in Banjar City, West Java in 2019 has not been optimal, but after the study was conducted, it tends to be very high. The highest value is on the outcome measurement indicator and the lowest value is on the time measurement indicator. (3) The principle of bureaucratic neutrality in the regional elections has a positive effect on the effectiveness of the performance of the State Civil Apparatus in Banjar City, West Java in 2019.

Teti Susilawati; Nana Darna; Ading Rahman Sukmara

Jurnal Manajemen Bisnis Era Digital 2024 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Employee performance at the P2KBP3A Service is not optimal, which can be seen from the delays in completing work and the work results achieved are not in accordance with the established standards. Then the performance of these employees is also influenced by the merit system which is not optimal, which is caused by the fact that ASN are still found not showing their professionalism in serving the community and an attitude of underestimating work arises because they realize that they have the abilities and expertise that are highly expected and are the mainstay of the leadership. Employee performance is also influenced by motivation which is not optimal, this is caused by the lack of dedication and loyalty of employees in working even though they have received a decent salary and the level of promotion for employees who excel is not optimal. This study aims to study, find out, and analyze (1) The effect of the merit system on the performance of employees at the P2KBP3A Service of Ciamis Regency. (2) The effect of motivation on the performance of employees at the P2KBP3A Service of Ciamis Regency. (3) The effect of the merit system and motivation on the performance of employees at the P2KBP3A Service of Ciamis Regency. This type of research is an explanatory survey, while the technical data analysis is validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Multiple Regression. The results of the study inform that (1) The merit system has a positive effect on employee performance at the P2KBP3A Office of Ciamis Regency. This means that if the merit system is improved, then employee performance at the P2KBP3A Office of Ciamis Regency will also increase. (2) Motivation has a positive effect on employee performance at the P2KBP3A Office of Ciamis Regency. This means that if motivation is improved, then employee performance at the P2KBP3A Office of Ciamis Regency will also increase. (3) The merit system and motivation have a positive effect on employee performance at the P2KBP3A Office of Ciamis Regency.

Astuti Gita Riani; Nidia Wulansari

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

The research background is a complaints number from visitors and also the uniqueness and attractiveness of the Bathroom. The  research purposes is to analyze the influence of perceived value on satisfaction of customer   in the bathroom. This research type used is a quantitative method with an associative approach. The population of this study was 1,044 respondents. The research sample are 290 respondents. The way for collection of data is conducted through a questionnaire with a likert scale that has been done for validity and reliability. The research results shown that perceived value (X) had a positive impact on satisfaction of customer (Y) of 58.8%. The result of analysis linear regression obtained a counting F value of 18.724 with sig 0,000 < 0,05, this shown that the variable perceved value on client satisfaction was significantly influenced, and obtaining a count of t value of 20.283 with seg 0,000< 0,05..  

Ernita Puspa Dewi; Nadia Asiska

International Journal of Humanities and Social Sciences Reviews 2024 Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Marriage administration services are a form of public service that has important legal and social implications for the community. The Office of Religious Affairs (KUA), as a technical implementing unit of the Ministry of Religious Affairs, plays a strategic role in providing legal certainty regarding marital status. This study aims to analyze the quality of public services and public perceptions of marriage administration services at the Office of Religious Affairs in South Dumai District. This study used a qualitative approach with descriptive methods. Data were collected through observation, in-depth interviews, and documentation studies, with purposively selected informants consisting of KUA officers and community service users. Data analysis was conducted using the Miles and Huberman interactive model, which includes data reduction, data presentation, and conclusion drawing. The results show that the quality of public services at the KUA in South Dumai District is generally in the good category, particularly in the dimensions of responsiveness, reliability, and assurance. However, the tangible and empathy dimensions still require improvement, particularly related to limited infrastructure and individual attention to the community. This study confirms that the effectiveness of marriage administration services is determined not only by the performance of the apparatus, but also by the level of understanding and readiness of the community as service users. These findings provide important implications for improving the quality of public services through strengthening socialization, procedural transparency, and a more user-oriented service approach.

Lia Marlina

Jurnal Ilmu Pendidikan 2024 Lembaga Pengembangan Kinerja Dosen

This study aims to examine the effect of social media use on student learning achievement in Fiqh subjects at MTsN 1 Pesawaran. The problem underlying this study is the tendency of students to spend more time on social media, thus ignoring their responsibilities in learning. This study uses a quantitative approach with a causal research type that aims to determine the cause and effect relationship between two variables. Data collection techniques are carried out through observation, interviews, questionnaires, and documentation. The data obtained are then analyzed using descriptive analysis and statistical analysis which include validity tests, reliability tests, and hypothesis tests. Hypothesis testing is carried out using simple linear regression analysis. The results of the study indicate that the use of social media by students is in the good and controlled category. However, the results of the statistical analysis show that there is no significant influence between the use of social media on student learning achievement in Fiqh subjects at MTsN 1 Pesawaran. Thus, it can be concluded that social media is not the main factor influencing student learning achievement in the context of Fiqh subjects at the madrasah.

Ahmad Mahadi Rambe; Nursalamah Nursalamah; Asmul Fauzi; Fakhrurrozi Fakhrurrozi

JUREKSI (Journal of Islamic Economics and Finance) 2024 STIKes Ibnu Sina Ajibarang

Poverty is one of the fundamental issues that is the focus of government attention in any country. In general, poverty is defined as a condition of inability of income to meet basic needs so that it is less able to guarantee survival. This study is a quantitative descriptive study and aims to determine the Effect of Life Expectancy and Per Capita Expenditure on Poverty Levels in Padangsidimpuan City. The data collection procedure in this study is secondary data in the form of Life Expectancy data, Per Capita Expenditure and Poverty Level data for Padangsidimpuan City in 2017-2022. The tests carried out are Validity Test, Reliability Test, Normality Test and Statistical Test. The data analysis technique in this study is a simple linear regression test, namely the R2 test, F Test and T Test. Based on the results of the study, it can be concluded that the Effect of Life Expectancy on Poverty in Padangsidimpuan City. shows the results - t count for -0.029 and the value -t table with a significant value of 0.05 and df = (n-k), so that df = (13-3) = 10 so the t table value is 2.65 and it can be concluded that t count < t table, namely -0.029 < 2.65 so that H0 is accepted, then Life Expectancy has an effect on Poverty in Padangsidimpuan City. The Effect of Per Capita Expenditure on Poverty in Padangsidimpuan City. shows the results – t count for 0.304 and the value of -t table with a significant value of 0.05 and df = (n-k), so that df = (13-3) = 10 so the value of t table is 2.578 and it can be concluded that t count < t table is 0.034 < 2.65 so that H0 is accepted, then Per Capita Income does not affect Poverty in Padangsidimpuan City. – t count for -0.630, and the value of -t table with a significant value of 0.05 and df = (n-k), so that df = (13-3) = 10 so the value of t table is 2.65 and it can be concluded that t count < t table is -0.630 < 2.65 so that H0 is accepted, then Economic Growth has an effect on Open Unemployment in Padangsidimpuan City. The Effect of Minimum Wages on Open Unemployment in Padangsidimpuan City Padangsidimpuan. shows the results - t count for 2.578 and the value -ttable with a significant value of 0.05 and df = (n-k), so that df = (13-3) = 10 so the value of ttable is 2.578 and it can be concluded that tcount <ttable is 2.578> 2.65 so that H0 is accepted, then the Minimum Wage has an effect on Economic Growth    

Femilina Nazara; Olis Olis

Jurnal Silih Asah 2024 LPPM - STT Kadesi Bogor

This study aims to evaluate the influence of Hebrew 10:36-based drill methods on student activity in Cibojong SDN. The results of the hypothesis test showed a significant influence, with a correlation value (R) of 0.950. The validity and reliability test stated that the data used was valid and reliable. The normality test showed normal distribution in the data population, while the linearity test rejected H0 and concluded the influence of the drill method on student activity. The data analysis concluded that there was a significant positive correlation between the Drill method and student activity of 94%. The findings of the study are supported by researchers' observations of students at Cibojong SDN, emphasizing the importance of physical, psychological, and environmental support in improving student activity. In this context, research concludes that the method of drill based on Hebrews 10:36 has a significant positive influence on student activity in Cibojong SDN. The practical implications of this study suggest the need for a learning approach involving drill methods to enhance student participation and understanding. The study also validated the initial hypothesis with a confidence rate of 94%, confirming that the drill method is effective in improving student activity in accordance with the theory and observational findings.

Nanda Amelia; Nidia Wulansari

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

This research was carried out against the background of the revisit intention phenomenon which is considered to be caused by perceived value and customer satisfaction factors. This research was conducted with the aim of obtaining information and providing a description of the influence of Perceived Value and Customer Satisfaction on Alinia Farm and Park Resort Dharmasraya. The research is classified as a quantitative descriptive type with the technique for determining the sample, namely through purposive sampling and the number of samples, namely 319 respondents, refers to the Slovin equation. The technique for obtaining research data is with the help of a questionnaire using a Likert scale which has been tested for validation and reliability. The data that has been obtained is analyzed with the help of multiple linear regression analysis using equipment for calculations using SPSS (Statistics Product and Service Solution) version 26.00. Based on the analysis of research results, it was concluded that the results of the t-test showed that the perceived value variable achieved a significant level of 0.021<0.05, which means that there is an influence of the perceived value variable on revisit intention. And the t-test results for the customer satisfaction variable provide a significant level of 0.001<0.05, meaning that there is an influence of the customer satisfaction variable on revisit intention. Based on the results of the f-test, it gives a significant level of 0.001<0.05, showing that the variables perceived value (X1) and customer satisfaction (X2) simultaneously have an influence on revisit intention. The variables perceived value and customer satisfaction have an influence of 4.4%, but the rest is influenced by other variables.

Danang Danang; Nuris Dwi Setiawan; Eko Siswanto

Journal of New Trends in Sciences 2024 CV. Aksara Global Akademia

The rapid urbanization and industrialization of cities have significantly contributed to the rising pollution levels, especially in urban rivers, where water quality is often compromised. Monitoring water quality in real-time is essential for mitigating the adverse effects of water contamination. This research aims to design and implement an Internet of Things (IoT)-based system for real-time monitoring of water quality in urban rivers, focusing on the continuous collection and analysis of environmental data. The system utilizes a range of sensors to measure critical water quality parameters, including pH, temperature, dissolved oxygen (DO), turbidity, and various contaminants, all of which transmit data wirelessly to a central server for further processing. The study evaluates the accuracy, reliability, and efficiency of the IoT system in detecting water pollution and its ability to deliver real-time insights. Findings demonstrate that the IoT system offers a higher level of precision and faster detection compared to conventional monitoring methods, making it an effective tool for real-time pollution detection and decision-making. Additionally, the integration of the IoT system with a user-friendly visualization platform enhances the accessibility of the data for stakeholders, enabling them to monitor the water quality effectively. The study suggests that IoT-based water quality monitoring systems present a sustainable long-term solution for urban water management, offering cost and time savings. Moreover, the research highlights the importance of cross-sector collaboration to support the development and deployment of IoT technologies and recommends further advancements in sensor technologies to monitor additional water quality parameters.  

Mutya Afisa; Muhajirin Muhajirin

Journal of Student Research 2024 Pusat Riset dan Inovasi Nasional

This study aims to determine and analyze the effect of brand awareness and brand trust on purchasing decisions for Revlon products. This type of associative research with primary data and sourced from research instruments in the form of a questionnaire with a Likert scale so that the type of data used is quantitative data. The research population is all consumers who have purchased Revlon products whose number is not known with certainty. The sample of this research was 96 respondents using purposive sampling technique. Data were collected by observation, questionnaires and literature study. Data analysis techniques using validity test, reliability test, classic assumption test multiple regression, multiple correlation coefficient, t test and f test. The results of the study show that band awareness and brand trust have a simultaneous effect on purchasing decisions for Revlon products.

Aisyah Vella Rahma; Nidia Wulansari

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

This research was motivated by the discovery of problems related to service quality and customer satisfaction. This research aims to analyze the influence of service quality on customer satisfaction at Orion Coffee Padang. The population in this study were customers who had visited Orion Coffee Padang with a total sample of 204 respondents obtained using a purposive sampling technique. The data collection technique was carried out using a questionnaire which had been tested for validity and reliability using a Likert scale. The independent variable examined in this research is service quality on customer satisfaction using the PLS-SEM analysis technique. The hypothesis result is that service quality influences customer satisfaction and is acceptable. The t statistical value of service quality on customer satisfaction is 24.831 > 1.96 or the p value given is 0.00 < 0.05. The original sample value was 0.856, indicating a positive direction of the relationship between service quality and customer satisfaction. It was concluded that the service quality variable had a positive effect on customer satisfaction.

Nadia Vega; Youmil Abrian

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

This research is motivated by guests who do not recommend Daima Hotel Padang due to their less satisfactory experience during their stay. The research aims to determine the influence of customer experience and trust on repurchase intention at Daima Hotel Padang. The research type is quantitative descriptive. using purposive sampling technique, a sample 0f 98 respondents who met the criteria of having stayed at least once at Daima Hotel Padang. Data collection was conducted using a questionnaire based on a Likert scale, which has been tested for validity and reliability. The data were analyzed using multiple linear regression and met the classical assumptions. After hypothesis testing, a coefficient of determination (R Square) value 0,051 was obtained, indicating that the variable of customer experience and trust influence repurchase intention by 51% with the remaining 49% influenced by others factors.

Puji Mori; Gustina Erlianti

SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi 2024 STIKes Ibnu Sina Ajibarang

The aim of this research is to describe the effectiveness of using INLISLite for the West Sumatra Province Archives and Library Service using the Human Organization Technology (HOT) Fit Model. This research is quantitative research with descriptive methods. The population in this study were librarians who used INLISLite while on duty at the West Sumatra Province Archives and Library Service, totaling 13 librarians with sampling using a saturated sampling technique. The main instrument used is a research questionnaire which has been tested for validity and reliability. Data collection was carried out by distributing questionnaires. Data were analyzed through inspection and tabulation stages. The research results are: First, the Human Indicator obtained an average value of 2.60 which is on an interval scale of 2.50 - 3.24 so it is included in the good category. Second, the Organizational Indicator (Organization) obtained an average of 3.16 which is on an interval scale of 2.50 - 3.24 so it is included in the good category. Third, the Technology Indicator (Technology) obtained an average of 3.21 which is on an interval scale of 2.50 - 3.24 so it is included in the good category. Based on the results of this research, it can be concluded that the Effectiveness of Using INLISLite using the HOT Fit Model obtained an average of 2.99. This score is in the interval 2.50 - 3.24 so it is included in the good category.      

Misfa Aenunnuri; Renty Yuniarti

SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi 2024 STIKes Ibnu Sina Ajibarang

In recent years, podcasts have become a type of content that is popular with many YouTube users. Deddy Corbuzier is a public figure and also the owner of a well-known YouTube channel which provides podcast content for his followers. Deddy Corbuzier's podcast content entitled SOMASI (Stand On Mic Take It Easy) presents standup comedians as guest stars to convey people's complaints about government policies which are packaged casually and funny so that they are easy for subscribers to understand. In this context, content that discusses government policy is predicted to influence a certain point of view for the audience so that in the current research context the focus and aim is to determine the influence of the role of podcast content on Deddy Corbuzier's channel on subscriber behavior in determining the pros and cons of government policy. This research uses a quantitative approach using descriptive methods used in the current study. Data collection techniques are carried out online with the help of Google Forms while data management techniques use Validity Tests and Reliability Tests while data analysis will be carried out using simple Linear Analysis techniques using IBM SPSS 26 software. The results of this research prove that the Ha hypothesis is accepted and Ho is rejected in the current research context. In other words, there is an influence on the role of podcast content on Deddy Corbuzier's channel on subscriber behavior in determining the pros and cons of government policy

Thomas Yundra Putra; Ardoni Ardoni

Journal of Student Research 2024 Pusat Riset dan Inovasi Nasional

The aim of this research is to describe the evaluation of reference services which is then seen from the CIPP Evaluation Model theory. This type of research is quantitative with descriptive methods. The variable in this research is library reference services with sub variables, namely library service evaluation using the CIPP evaluation model. The population in this study is visitors to reference services at the Bung Hatta University Library from January 2023 to November 2023 with sampling using the non-probability silling formula with an accidental sampling technique. The number of samples is 61 users. The main instrument used is a research questionnaire which has been tested for validity and reliability. Data collection was carried out through questionnaires. The data were analyzed through the stages of examination, tabulation, and drawing conclusions. The results of the research are First, in the evaluation of the context, namely the reference service function, there are 3 statements which have an average score of 3.11. This score is on a scale of 2.50-3.24 which means good. Second, in the input evaluation there are 3 sub-indicators, (1) librarian which consists of 4 statements and has an average score of 3.24. This score is on a scale of 2.50-3.24 which means good; (2) a collection consisting of 5 statements and having an average score of 3.24. This score is on a scale of 2.50-3.24 which means good; (3) a catalog consisting of 3 statements and having an average score of 3.09. This score is on a scale of 2.50-3.24 which means good. Third, in the evaluation process there are 2 sub-indicators, (1) library reference services which consist of 5 statements and have an average score of 3.25. This score is on an interval scale of 3.25-4.00 which means very good; (2) information search service which consists of 3 statements and has an average score of 3.16. This score is on a scale of 2.50-3.24 which means good. Fourth, in product evaluation there are 2 sub-indicators, (1) visitor data which consists of 3 statements and has an average score of 3.20. This score is on a scale of 2.50-3.24 which means good; (2) the level of user satisfaction which consists of 3 statements and has an average score of 3.20. This score is on a scale of 2.50-3.24 which means good.    

Zandy Armeto; Rian Surenda

Jurnal Manajemen Pariwisata dan Perhotelan 2024 International Forum of Researchers and Lecturers

The findings of phenomena related to brand authenticity, store atmosphere, and revisit intention at Singgah Coffee and Eatery Padang are the driving force behind this research. The purpose of this study is to examine how revisit intention at Singgah Coffee and Eatery Padang is influenced by brand authenticity and store atmosphere. This type of research uses a survey method with a causal associative quantitative approach to examine cause and effect. The population is Singgah Coffee and Eatery Padang customers. A total of 97 respondents were sampled in this study, using non-probability sampling techniques through purposive sampling method. The Likert scale was used to assess the validity and reliability of the questionnaire used as a data collection tool. SPSS 26.00 was used to process the research data. This study shows the results of brand authenticity and store atmosphere have a significant effect on revisit intention at Singgah Coffee and Eatery Padang.