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GoSend as an instant delivery service from Gojek plays an important role in meeting the demand for fast and reliable delivery. However, there are still challenges in terms of service quality, customer satisfaction, and competitiveness in the digital logistics industry. This study analyzes GoSend's electronic service quality attributes using the Kano Model to identify the factors that most influence customer satisfaction. The quantitative method is applied through a survey of 206 GoSend users in Semarang, with the integration of E-Servqual indicators and Kano Model attributes. The results of the study show that most service attributes fall into the "Indifferent" category, meaning they do not have a significant effect on customer satisfaction. However, attributes such as transaction data security and item conditions fall into the "One-Dimensional" category, so improvements in these aspects can increase customer satisfaction. The analysis of the Extent of Satisfaction (EOS) and Extent of Dissatisfaction (EOD) shows that responsiveness to complaints and service personalization still need to be improved. Based on these findings, strategic recommendations that can be given are increasing customer service responsiveness, optimizing compensation policies, and strengthening security systems to increase customer trust. The integration of the Kano Model with E-Servqual provides a comprehensive evaluation of the quality of digital logistics services while also being a guide for GoSend in increasing customer satisfaction and loyalty amidst increasingly fierce competition.

This study examines the production costs and profitability of crab farming enterprises in Prapag Kidul Village, Brebes Regency. Using a quantitative descriptive approach, data were collected through in-depth interviews, field observations, and financial documentation from crab farmers. The research found that feed costs constitute the largest component of variable costs, accounting for 30% of total production costs. Financial analysis revealed favorable profitability levels with a Gross Profit Margin of 33%, Net Profit Margin of 24%, and Return on Investment of 30%. Factors significantly influencing profitability include cost management efficiency, market price fluctuations, crab quality, and access to capital. The findings suggest that systematic financial recording and cost management strategies are crucial for improving business sustainability and competitiveness in the crab farming sector.

This research aims to design a closed fish smoking device using coconut fiber as an energy source to smoke cursed fish or snakehead fish, which is different from traditional smoking equipment. This research was carried out in the tool making stage and the tool testing stage. This fish smoking tool modification is designed from an iron, aluminum frame and stainless steel rack. The open process of smoking fish at home has disadvantages such as unknown temperature and smoke, resulting in uneven maturity levels and longer smoking times. The research method was carried out by making tools and testing the tools. The time required for the process of smoking fish using this modified tool is around 50 to 60 minutes with the fuel amount being 2 kg of coconut husks and coconut shells with 150 ml of kerosene. This smoking tool is more efficient in carrying out smoking because the smoke is trapped in the drum tube, there is only one chimney so that the smoke is more easily absorbed by the fish and has a more distinctive characteristic in smoking.

This study aims to analyze the application of the Mind Mapping method in learning the Al-Qur'an Hadith in class X MA ANNAZHAR and measure its effectiveness in improving student understanding. This study uses a qualitative approach with a case study design that will be involved in in-depth interviews, participatory observations, and Focus Group Discussions (FGD). The results of the study indicate that the application of this method has a positive effect on a more systematic understanding of the relationship between Quranic poetry and hadith. Using branching diagrams allows students to better remember and understand the material, and feel more motivated and active in the learning process. Although there are several obstacles, such as time constraints and students' initial understanding of this technique, overall, the Mind Mapping method has proven effective in improving student understanding and learning outcomes. To optimize the application of this method, several suggestions are given, including training for teachers in teaching and demonstrating the effective use of concept maps, as well as more systematic time management in the curriculum. Initial provision is also needed for students so that they can use it with confidence. In addition, long-term evaluation is needed to assess the effectiveness of this method in maintaining students' understanding of the Al-Qur'an Hadith material, so that appropriate corrective steps can be taken to improve the quality of learning.  

This research aims to provide a better understanding of the school field for students at SMA Negeri 9 Pekanbaru. This activity is expected to broaden horizons and enhance the knowledge and competencies of students in the field of education. Through observation and interviews with teachers, students can learn about various aspects of learning and educational management that take place in schools. The methods used in this research include the collection of notes and documentation, where students reorganize and explain what they have learned. One of the observation activities conducted was an interview with the teacher regarding daily activities at the school, from student arrival to dismissal time. This activity aims to provide students with direct experience in understanding the educational process at school. In addition, this research also provides benefits to educational institutions as a reference for improving the quality of education, facilities and infrastructure, as well as learning activities. Thus, it is hoped that the results of this research can contribute to the development of better education in the future. Overall, this research is not only beneficial for students in enhancing their competencies but also for educational institutions in their efforts to improve and develop the existing education system.

The welfare of teachers in Indonesia, especially honorary teachers, is still very poor when compared to other ASEAN countries. There is a gap between the salaries of teachers in Indonesia and the salaries of teachers in several ASEAN countries. There have been several demonstrations carried out by teachers, especially honorary teachers, because the salary received is not in accordance with the performance that has been carried out. On the other hand, there is a problem of high unemployment in Indonesia. The factors causing the high unemployment rate in Indonesia are the mismatch of qualifications and the low quality of education in Indonesia, as well as limited job vacancies and the high need for employment. To overcome these problems, a new innovation is needed that can help the community in creating jobs and improving the quality of education in Indonesia. The Pasar Ilmu educational marketplace application was developed to overcome these problems. The development of this Pasar Ilmu application uses the prototype system development method. This research aims to create a system or application of the Pasar Ilmu educational marketplace that can help improve the quality of education in Indonesia as an application that can help honorary teachers to get additional income, help reduce unemployment in Indonesia, and provide flexible courses or lessons for students.

This Community Service Program (PkM) was motivated by the low quality of administrative order in the bookkeeping and document management system of Dasawisma Anggur Merah 3 RT 08, Bukit Timah Village, characterized by unsystematic data recording, weak documentation practices, and limited understanding of accountable and organized administration. The objective of this program was to strengthen the capacity of Dasawisma in implementing orderly administration through the development of structured, transparent, and sustainable bookkeeping and documentation systems. The method applied was a participatory community organizing approach, implemented through socialization, technical assistance, simple bookkeeping training, hands-on documentation practices, and participatory evaluation. The results indicate a significant improvement in the understanding of Dasawisma members regarding the importance of administrative order, behavioral changes in record-keeping and document management, the establishment of a more structured bookkeeping system, and the emergence of collective awareness of administration as a foundation for program planning and decision-making. In addition, local leaders (local leaders) emerged as driving forces in strengthening administrative management and institutional capacity. This program contributes to the creation of more professional, accountable, and sustainable governance of Dasawisma organizations in community-based empowerment initiatives.

This study aims to analyze in depth the principal’s policies in improving teacher performance at public junior high schools (SMP Negeri) in Keluang District, Musi Banyuasin Regency. The principal plays a strategic role as an educational leader who is responsible for directing, guiding, and developing human resources—particularly teachers—so that they can perform professionally in accordance with the demands of the Merdeka Curriculum. This research employs a descriptive qualitative approach, using data collection techniques such as in-depth interviews, direct observation, and document analysis. The research subjects include principals, teachers, and school supervisors. The findings reveal that the principal’s policies to improve teacher performance are implemented through four main strategies. First, enhancing teacher competence through training, workshops, academic supervision, and continuous professional development activities. Second, implementing reward and sanction systems to foster motivation and discipline among teachers. Third, building a collaborative work culture through subject teacher discussions (MGMP), regular meetings, and reflective teaching activities. Fourth, strengthening participatory leadership by involving teachers in school planning and evaluation processes. These policies have proven effective in improving teachers’ sense of responsibility, creativity, and instructional innovation. Thus, the principal’s role as a transformational leader is crucial in creating a conducive work environment and fostering efforts to improve the quality of education at the junior secondary school level.

The revitalization of coffee plantations is a strategic effort to enhance productivity and quality, particularly in Halmahera, which has favorable agroclimatic conditions. This study aims to analyze the implementation of revitalization programs and coffee cultivation practices adopted by the Permata Buli Farmers’ Cooperative in Geltoli Village, Maba District. A qualitative approach was used, involving field observations, interviews with farmers, and secondary data analysis related to coffee production and marketing. The results indicate that the adoption of sustainable farming techniques, such as selecting high-quality seedlings, agroforestry systems, and proper post-harvest management, contributes to increased productivity and coffee quality. Additionally, cooperative institutional support, access to capital, and government policies play significant roles in the success of coffee plantation revitalization. This study recommends optimizing farmer training, improving market access, and strengthening partnerships with the coffee processing industry to create a more sustainable and competitive coffee farming system.

Brain-computer interface (BCI) technology allows a person to learn to control external actuators by means of arbitrary modification of their own EEG directly from the brain without involving nerves and muscles in this process, allowing to control external technical systems directly by brain signals. In the last two decades, BCI technology has been rapidly developing: its areas of application are expanding, new types of sensors for recording brain signals are being proposed, the quality of their recognition is improving, and methods for training subjects to control BCI are being perfected. At the beginning, the main goal of BCI development was to replace or restore motor functions of a person suffering from neuromuscular disorders. Currently, the tasks of BCI development have significantly expanded, increasingly capturing various spheres of life of a healthy person.

Informatics systems have an important role in improving the effectiveness of the learning process in schools. This study aims to analyze the effect of the application of informatics systems on the quality of learning. The research method used is an experimental study with a quantitative approach. Data were collected through observation, interviews, and questionnaires given to students and teachers. The results of the study indicate that the use of informatics systems, such as e-learning and technology-based academic management, can improve the efficiency of school administration and facilitate student access to learning materials. These findings indicate the importance of technology integration in the world of education.  

Technological advances have a significant impact on the world of education, including at the Senior High School (SMA) level. This community service aims to improve the understanding and application of educational technology at SMAN 4 Padang Sidempuan in order to improve the quality of learning. The methods used include teacher training, assistance in implementing technology in learning, and evaluation of the effectiveness of its application. The results show that the use of technology such as Learning Management System (LMS), interactive multimedia, and learning software increases student engagement and teaching effectiveness. The use of educational technology also contributes to improving the quality of learning that is more interactive and flexible. However, the challenges faced in implementing educational technology include the readiness of educators, school infrastructure, and the gap in access to technology for students. Therefore, a comprehensive approach is needed in developing human resources and utilizing more optimal technology.

Flood disaster is the most frequent disaster in Indonesia. Based on BNPB records throughout 2021, flood disasters have occurred 1,279 times. Poor drainage system can be one of the factors causing flood disasters. Way Mhorock Village, Abepura District is one of the areas that has poor drainage network quality. This is because Way Mhorock Village is one of the centers of community activities, so it has the potential to cause flooding. This study examines the quality of the drainage system against disasters in Abepura District by focusing on Way Mhorock Village. The research methods used to achieve the objectives in this research are qualitative methods, spatial analysis, and analytical hierarchy process. Qualitative descriptive analysis method to assist and describe the actual drainage problems in the field in the form of pictures. Spatial analysis method using GPS by recording problematic drainage points then processed using ArcGIS software. Analytical Hierarchy Process method by capture the perspective of stakeholders from the agency to determine the assessment of the quality level of the drainage system that has the potential to cause flooding in Way Mhorock Village. The results showed that there are 4 problems that affect the quality of drainage in Way Mhorock Village, namely drainage sedimentation, land use change, drainage cross section, and the volume of waste found at 33 points in Way Mhorock Village. Based on the results of the analytical hierarchy process using an expert choice application, drainage sedimentation is the most influential criterion on improving drainage quality with alternative handling provided in the form of law enforcement policies against environmental violations by the community.  

Technological advancements encourage the culinary business sector to adopt digital systems to improve operational efficiency. One such innovation is a desktop-based food ordering application. Mona Cafe in Medan developed this system to make it easier for customers to place orders without waiting long or writing them down manually. This application allows customers to select menus digitally, making the ordering process more practical and efficient. Additionally, it helps waiters record and manage orders more systematically, reducing errors and speeding up service. This technology also aligns with the digitalization trend, especially in attracting millennials and Gen Z. Besides enhancing customer convenience, this application helps Mona Cafe stay competitive in the growing culinary business. Developed using the waterfall method, the system makes cafe operations more structured and professional. With this innovation, Mona Cafe is expected to improve its service quality and customer satisfaction

This study aims to describe and analyze: Accountability of budget management of the Maybrat district secretariat and inhibiting factors of accountability of the budget management of the Maybrat district regional secretariat. The research is a qualitative descriptive analysis. The data analysis technique uses a technique developed by McNabb (2002), namely Grouping the data according to key constructs, identifying bases for interpretation, developing generalizations from the data, Testing Alternative interpretations and Forming and/or refining generalizable theory from case study. The results of the study show that the Budget Preparation Procedure of the Maybrat Regency Regional Secretariat is carried out by a budget team that is prepared and implemented for a period of one year. The stages of the budget preparation system start from the guidelines of the SEKDA Work Plan that has been determined using the mixed preparation method (Top Down and Bottom Up). The evaluation process of planning the operational cost budget at the Maybrat Regency Regional Secretariat begins with an evaluation of the budget preparation process schedule guided by Permendagri No. 13 of 2006 and Permendagri No. 59 of 2007. The implementation and administration of the budget at the Maybrat Regency Regional Secretariat is carried out by the Treasurer of the Maybrat Regency Regional Secretariat through recording by the treasurer using general cash books, tax assistant cash books and bank books.  The evaluation of the budget financial statements refers to Permendagri No. 113 of 2014 where the Treasurer of the Maybrat Regency Regional Secretariat submits a report on the realization of the implementation of the Budget to the Regional Secretary in the form of a budget realization report.  Obstacles Faced in the Accountability of Budget Management of the Maybrat Regency Regional Secretariat include the Low Quality of Human Resources. In addition, the lack of information system facilities related to the financial reporting system is rarely updated or updated.

This community service program aims to assist Deppa Tori’ business actors in optimizing production and financial management in order to improve the quality, capacity, and sustainability of their business. The methods used in this program include training, direct assistance, and implementation of more efficient production strategies and more systematic financial records. In addition, this program also prioritizes branding and marketing aspects that are in line with local tourism potential, so that Deppa Tori’ can be better known as a typical souvenir that supports the tourism industry in the Toraja area. The expected results of this activity are increased production efficiency, better product quality standards, and a more organized financial system for Deppa Tori’ business actors. Thus, MSMEs can develop more professionally and contribute to strengthening the local creative economy and tourism sectors.

This service to the Pringgolayan Catholic community aims to renew their understanding of the liturgy (especially the eucharist). The main focus of the reform is the liturgical system according to the General Guidelines for the Roman Missal. Through observations that took place from January 2024 to June 2024, the population identified a gap between the knowledge, understanding and liturgical practices of Pringgolayan Catholics. Some people do not even understand the liturgical movements they perform while participating in the liturgical celebration. This service is carried out by combining dialogic lectures, questions and answers, and observations of the course of the event. The results of this activity consist of liturgical catechesis content on TikTok Komsos Pringgolayan and increasing people's understanding of the liturgy. This increase can be seen in the quality of question and answer discussions and the number of uses of technical liturgical terms in subsequent liturgical celebrations. The commitment and consistent presence of the participants is one of the challenges for this activity considering that it takes place every Sunday at 9.00 - 10.30 WIB, from August 2024 - November 2024. On the next occasion, this activity can be carried out again with a time setting that takes up less time

This study explores the integration of digital technology in English language learning in primary schools, focusing on the trends, challenges, and opportunities it presents. The primary objective is to identify the current trends in the use of digital technology in English language instruction, examine the challenges faced by educators and students in its implementation, and assess the potential opportunities for enhancing the quality of learning. A Systematic Literature Review (SLR) method was used to gather and analyze relevant studies published over the last decade. The findings reveal that digital technology has significantly impacted teaching and learning by providing broader access to educational resources and enabling more interactive, engaging, and student-centered learning experiences. However, challenges such as infrastructure limitations, access gaps, and technical skills remain barriers to effective implementation. The study also identifies key opportunities for improving teacher training, expanding access to materials, and leveraging interactive platforms to enhance English language acquisition. The implications of these findings suggest that digital technology, when appropriately integrated, can greatly improve the quality of English education in primary schools. Future research should focus on addressing the identified challenges and exploring more inclusive technological solutions.

This study aims to analyze the effectiveness of BYOND by BSI in improving service quality and customer satisfaction at BSI KCP Krian Sidoarjo. BYOND by BSI is a digital banking platform designed to improve service quality with various superior features, such as financial transactions, account opening, and service consultations based on sharia principles. The research method used is a qualitative approach with descriptive method. Data was obtained through interviews and Focus Group Discussions (FGD) with employees from various divisions. The results showed that BYOND by BSI provides significant convenience in banking transactions, reduces queues at tellers, and offers sharia-based features that increase customer loyalty. However, challenges such as low digital literacy and transaction security concerns still need to be addressed. The implementation of BYOND by BSI has been positive in improving service quality and customer satisfaction, and strengthening BSI's image as an innovative Islamic bank. BSI needs to continue to improve digital education, strengthen security systems, and develop new features to make BYOND by BSI more effective in the future.

Based on the results of the study, it can be concluded: 1) curriculum planning for the full day school program refers to the quality standards of the school's uniqueness. Schools also make learning unit programs and lesson plans (RPP) in accordance with the SKL. The school also makes a work program based on the SKL, 2) Based on the findings of the FDS system curriculum at Yadka Bangil Junior High School, it can be seen that this school seeks to liven up an Islamic atmosphere as part of learning. Student activities at this school begin at 06.45 WIB with morning activities. Duha prayer, Recitation and GLS), opening and apperception, tahfiz (memorization of the Koran) and delivery of subject matter interspersed with the term Zuhur prayer. The activity ended at 15.30 WIB with recitations (reading the Koran) and Asr prayers. The midday and Asr prayers are carried out in congregation in the mosque by teachers and students, Duha prayers are also carried out by students in turns and accompanied by teachers. The clothes of the teachers and employees are adjusted to the rules in Islam plus the rules of etiquette for communicating with the opposite sex. All of these activities are in accordance with the curriculum function created by SMP Yadika Bangil, namely the cultivation of values, mental adjustment and prevention of negative things, 3) The implementation of a full day school program in the formation of children's character can be implemented through discipline applied in habituation, example. , strengthening, and fun learning. By implementing this method, the formation of a good character for children at SMP Yadika Bangil can be achieved.