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MHD Micho Januar Prananta; Akim Manaor Hara Pardede; Melda Pita Uli Sitompul

Repeater : Publikasi Teknik Informatika dan Jaringan 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

The increasing waste problem requires innovative solutions that are efficient and sustainable. This study aims to design and build an Internet of Things (IoT) based garbage cleaning robot that can be monitored and controlled remotely. This system is designed by utilizing a microcontroller as the main brain, sensors to detect the presence of garbage, and an IoT-based communication module that allows monitoring and control of the robot via mobile devices or the web. Based on the results of the analysis and testing carried out, this study shows that the use of ESP8266 in the RC Trans Robot motor control with the Blynk application has succeeded in significantly increasing system efficiency. The system successfully responds to user input via a mobile application and can control the movement of the robot in real-time. The performance of the robot system controlled via a WiFi network shows good stability in various test scenarios. The robot can operate effectively within a distance that matches the range of the WiFi network, with fast control response and reliable communication.

Restu Permohonan Hasibuan; Makruf Makruf; Gusmaneli Gusmaneli

AL-MUSTAQBAL: Jurnal Agama Islam 2025 STIKes Ibnu Sina Ajibarang

This study aims to analyze digital technology-based Islamic Religious Education (PAI) learning strategies in an effort to enhance religious literacy and strengthen Islamic values in the lives of modern students. Using a literature research method, this study collects and analyzes various literature sources, such as books, scientific journals, articles, and related documents, that discuss the integration of digital technology in PAI learning. The results indicate that digital technologies, such as e-learning, social media, mobile applications, gamification, and virtual reality, play a significant role in creating more interactive, engaging, and effective learning processes. This strategy not only improves students' understanding of religious materials but also helps them internalize Islamic values in their daily lives. Additionally, digital technology enables access to a wider range of learning resources, encourages personalized and adaptive learning, and opens opportunities for more participatory collaboration and discussion. However, the implementation of this strategy also faces challenges, such as the digital divide, infrastructure limitations, and a lack of digital competence among educators. Therefore, collaborative efforts are needed to address these challenges, including training for educators, improving access to technology, and curriculum adjustments. Overall, this study concludes that digital technology-based PAI learning strategies are an effective approach to enhancing religious literacy and strengthening Islamic values in the lives of modern students, while also preparing the younger generation to face global challenges while adhering to Islamic principles.

Fredy Meyer; Yulina Tiwery

Ekspresi : Publikasi Kegiatan Pengabdian Indonesia 2025 Asosiasi Seni Desain dan Komunikasi Visual Indonesia

This community service activity (PKM) aims to improve the ability of teachers and students at SMP, SMA, and SMK in Negeri Weet to use the socrative platform or application as a medium for digital learning and assessment. The method used in this activity is the service learning method, which is divided into material presentation, interactive discussions, simulations, and training on using the Socrative application. In using this application in the classroom, teachers can provide quizzes directly to students, as it can be accessed using computers or students' mobile phones. This application not only helps students learn but also makes it easier for teachers to provide assessments. Using this application in the classroom also provides benefits, such as building good interactions between teachers, students, and classmates. This is supported by several features that facilitate teachers and students, including quick questions, space race, and exit ticket, polling, and discussion. Thus, activities in the learning space become more lively and enjoyable. This PKM activity involved 23 participants, consisting of 7 teachers and 16 students representing the three schools. The results of the activity show that teachers and students were very enthusiastic and active in following the material presentation sessions, discussions, simulations, and training. This activity had a positive impact on improving teachers' and students' abilities in using digital learning technology and assessment.

Oguntuase, Rianat Abimbola; Gabriel, Arome Junior; Ojokoh, Bolanle Adefowoke

Journal of Computing Theories and Applications 2025 Universitas Dian Nuswantoro

This research presents a personalized, context-aware recommender system to suggest Places of Interest (POIs) using a hybrid approach combining Bayesian inference and collaborative filtering. The system explicitly addresses the cold-start problem that new users face and improves recommendation accuracy by considering contextual variables such as user mood, budget, companion, and location. The system collects real-time contextual inputs for new users with no historical data and applies Bayesian inference to generate relevant POI suggestions. As users begin to interact and provide ratings, the system progressively shifts to a collaborative filtering mechanism, leveraging cosine similarity to identify similar users within comparable contexts. The recommender system focuses on three categories of POIs: restaurants, hotels, and landmarks. These locations are retrieved through the Google Maps API, and only mapped locations are considered. The system was implemented on Android devices and evaluated through a user study involving 25 participants from diverse backgrounds, including software developers, IT students, and general users. Evaluation metrics such as normalized Discounted Cumulative Gain (nDCG) and classification accuracy were used to assess recommendation quality. Results demonstrate that the system performs better than traditional methods, with nDCG improvements reaching up to 83 percent. Users reported high satisfaction regarding the recommendations' accuracy, ease of use, and contextual relevance. While the system offers significant improvements, it also has certain limitations. Its dependency on Google Maps data may restrict its scope, and using only four contextual factors limits the system’s adaptability to more complex user preferences. Future enhancements could include additional dynamic contexts such as weather, POI popularity, and time-related trends, as well as integrating more advanced models to increase personalization and flexibility in real-world applications.

Anak Agung Gde Ekayana; Peter Enlarga Lauda

Nusantara: Jurnal Pengabdian kepada Masyarakat 2025 Pusat Riset dan Inovasi Nasional

Penarukan Village, located in Tabanan Regency, is predominantly inhabited by communities engaged in freshwater fish farming, particularly Nile tilapia (Oreochromis niloticus). The high demand for Nile tilapia in Tabanan and surrounding areas poses a challenge for farmers to manage the growth and development of the fish to ensure optimal quality. During the cultivation process, various issues arise that require effective solutions to support the sustainability of this sector. One of the main problems faced by fish farmers is related to the quality of biofloc pond water, which is still monitored using conventional methods. Poor water quality that does not meet the optimal living standards for Nile tilapia can hinder growth, reduce fish health, and negatively impact production yield. Manual monitoring methods are also prone to inaccuracy and complicate the data analysis process needed for effective decision-making.To address this issue, a technology-based solution has been proposed in the form of a real-time monitoring system using the “SI-NILA” mobile application integrated with a microcontroller-based Internet of Things (IoT) system. This system allows for continuous monitoring of pond water quality and automated pH control to maintain suitable conditions for fish growth. This innovation is expected to improve efficiency and effectiveness in fish farming practices, minimize the risk of crop failure, and promote the digital transformation of aquaculture in Penarukan Village, contributing to the sustainable development of the freshwater aquaculture sector.

Haris Asysyauqi; Moh. Ferdi Andriansyah; Lya Nurul Ulla; Adi Sucipto

Modem : Jurnal Informatika dan Sains Teknologi 2025 Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

In the digital era, home security has become a crucial aspect with the increasing risk of theft due to the weaknesses of traditional lock systems. This study develops an automatic door security system based on the Internet of Things (IoT) by integrating Radio Frequency Identification (RFID) technology and mobile applications. This system allows users to lock and unlock the door and monitor the door condition and battery power in real-time from a distance. To increase flexibility and security, this system also utilizes the Mamdani Fuzzy logic method in decision making, based on parameters such as battery power, user distance from the door, and environmental security level. With this approach, the system can dynamically adjust access according to the situation. The test results show that the developed system is able to provide a more efficient, secure, and adaptive security solution compared to conventional locks, as well as providing better convenience and control for users in managing home security intelligently and integratedly.  

I Putu Gede Junaedy Ekayasa

Jurnal Media Administrasi 2025 Universitas 17 Agustus 1945 Semarang, Indonesia

Integrated public services in a one-stop service system, such as the one implemented at the Mal Pelayanan Publik (MPP) Badung, serve as an answer to the public's demand for efficient, fast, and transparent bureaucracy. However, in its implementation, MPP still faces various strategic challenges, such as fragmentation between agencies, limited human resources, and suboptimal digital system integration that supports cross-sector services. This study aims to analyze adaptive and collaborative managerial strategies to address these challenges and explore digital innovation opportunities to improve service quality. By using a literature review method from various journals, policy reports, and supporting documents, this study shows that the success of the one-stop service system greatly depends on visionary leadership, synergy between agencies, and adequate technological support. The discussion concludes that flexible, responsive managerial strategies that emphasize cross-agency collaboration can enhance efficiency and user satisfaction. Therefore, updating digital systems, involving the community, and improving human resource capacity are crucial steps in realizing modern and sustainable public services. Another key factor for success is the adoption of innovative digital technologies. By investing in digital infrastructure, MPP can automate many of its processes, reducing paperwork, speeding up response times, and ensuring better coordination between departments. The development of user-friendly platforms and mobile applications will also allow citizens to access services more easily, improving their satisfaction. Additionally, involving the community in the decision-making process through feedback and engagement mechanisms can help identify areas for improvement and tailor services to better meet the public's needs. To ensure long-term success, continuous capacity building for human resources is essential. Well-trained staff, equipped with the skills and knowledge to operate advanced systems, will be able to provide higher-quality services.

Cecep Rahman; Reihan Muhamad Ramadhany

An International Journal Tourism and Community Review 2025 Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Traffic congestion and limited parking spaces in the tourist area of Jalan Braga, Bandung City, have become significant issues that require innovative solutions. This study aims to design and implement a Smart Parking System using Internet of Things (IoT) technology and a mobile application to enhance efficiency, transparency, and convenience in parking management. The system is designed to detect real-time parking availability using ultrasonic sensors integrated with microcontrollers, and deliver this information to users through an Android-based application. Additionally, the system features parking slot reservation, digital payment, and parking data management for operators. Test results show that the system can reduce the time needed to find parking by up to 40% and increase user satisfaction. The implementation of the Smart Parking System in Jalan Braga is expected to support smarter and more environmentally friendly urban mobility in Bandung City.

Sania Putri; Endah Yuni Puspitasari; Endang Asliana

Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN) 2025 FEB Universitas Maritim Semarang

The existence of micro, small and medium enterprises, especially in Bandar Lampung City, is not free from obstacles, one of which is related to bookkeeping or financial reporting. Mobile accounting-based applications are present as one of the technologies that are expected to overcome the problems faced by micro, small and medium enterprises. This study was conducted to determine the factors that influence the interest in implementing mobile-based accounting in micro, small and medium enterprises in Bandar Lampung City. The theory used in this study is UTAUT which consists of performance expectations, social influences and facilitating conditions. From the results of the study, it was obtained that performance expectations influenced the interest in implementing mobile accounting. Social influences did not affect the interest in implementing mobile accounting. Conditions that helped influence the interest in implementing mobile accounting.

Wahyuti Risma Dhani; Fitri Indrawati

Jurnal Ilmu Kesehatan 2025 Lembaga Pengembangan Kinerja Dosen

The JKN mobile application in Semarang City in 2021 has been used by 228,965 people, while it is not comparable to BPJS Health participants, which amounted to 2,664,532 people and if it is percented, only 11% of JKN mobile users. The purpose of this study was to determine the effect of JKN mobile service quality on user satisfaction. This research was conducted using a quantitative cross-sectional design. The sample size was calculated using the Lameshow formula and the results obtained were 385 respondents with the inclusion criteria of JKN mobile users at the Semarang State University Service Center. This research was conducted from September to December 2024. The results showed that the core scale of service quality that has an influence on user satisfaction is efficiency (p value 0.000) and reliability (p value 0.005). The core scale of service quality that has no influence on satisfaction is fulfillment (p value 0.068) and confidentiality (p value 0.404).

Sulpi Tsullatul Awalin; Deden Mulyana; Ati Rosliyati

Jurnal Manajemen Bisnis Era Digital 2025 Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

This research aims to determine and analyze the influence of Mobile banking, Internet banking, digital transformation of financial performance in banking companies listed on the IDX for 2019-2023. The sample size was set at 5 banking companies with observation data from 2019 to 2023. The type of data used is secondary data in the form of panel data. The data analysis technique used is multiple linear regression with the Eviews application. The results of this research show that Mobile banking, Internet  Banking and digital transformation simultaneously influences financial performance; Mobile banking partially has a positive and significant effect on financial performance; Internet  Banking partially has a positive but not significant effect on financial performance; Digital transformation partially has a positive but not significant effect on financial performance. It is hoped that companies can implement and improve information technology infrastructure in services digital banking and can be implemented by banking companies to improve company performance.

Dedi Arianto; Mahfud Heru Fatoni; Olabode, Adeyinka Ayoola

International Journal of Educational Sciences and Languages 2025 International Forum of Researchers and Lecturers

The rapid penetration of mobile devices among students has created significant opportunities to optimize mobile-assisted language learning (MALL) for enhancing language acquisition in digital environments. Despite its potential, the implementation of MALL often remains suboptimal due to technical limitations, lack of pedagogical planning, and insufficient integration of interactive features, which limits its effectiveness in supporting structured learning. This study aims to examine how MALL applications influence student engagement, self-regulation, and language learning outcomes, while addressing the gap between technological affordances and instructional practices. Employing a mixed-methods design, the research integrates quantitative surveys, learning analytics, and qualitative interviews with higher education students who regularly use mobile applications for language learning. The methodology includes pre- and post-surveys to measure changes in engagement and self-regulation, log data to track usage patterns, and interviews to capture students’ perceptions and experiences. The findings reveal that MALL significantly enhances engagement through increased active participation, higher attendance, longer study duration, and more frequent interaction with materials. At the same time, MALL improves self-regulation by strengthening skills in time management, goal setting, monitoring progress, and maintaining persistence, leading to greater learner autonomy. Moreover, students with stronger self-regulation capacities were found to utilize MALL features more effectively, resulting in measurable improvements in vocabulary, grammar, and communicative competence. The study concludes that MALL’s effectiveness lies not only in delivering learning content but also in fostering engagement and supporting self-regulated learning. These results highlight the need for pedagogical designs that integrate technological interactivity with scaffolding strategies to maximize the potential of MALL as a learner-centered and sustainable approach to language learning in the digital era.  

Engla Pabuser; Zulhendra Zulhendra; Syafrijon Syafrijon; Resmidarni Resmidarni

Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

The attendance system is an important aspect of personnel management that affects the effectiveness and efficiency of an institution's operations. Puskesmas Tarusan in Pesisir Selatan Regency still uses a manual attendance system that is vulnerable to data inaccuracies, real-time tracking difficulties, and potential fraud such as leaving attendance. To overcome this problem, this research aims to design a geolocation-based attendance application that can improve the accuracy of employee attendance recording and reduce the potential for abuse of the attendance system. This application uses a GPS-based geolocation method that allows attendance recording to only be done at a predetermined work location. By utilising this technology, attendance recording becomes more accurate, transparent, and can be monitored in real-time. This application was developed using the Unified Modelling Language (UML) approach for system design and using mobile-based technology to be easily accessed by employees. The test results show that this system is able to improve the accuracy of recording employee attendance and reduce the potential for fraud in attendance. In addition, this application provides convenience for management in monitoring employee attendance efficiently. With the implementation of this system, it is expected that Puskesmas Tarusan can improve transparency, accountability, and effectiveness in personnel management.

Achmad Wahyu Deby Leksono; Amirul Mustofa; Eny Haryati; Widyawati Widyawati

Jurnal Hukum, Administrasi Publik dan Negara 2025 Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

This study aims to describe and analyze: the application of the MPaspor application as one of the bureaucratic reform strategies and the supporting and inhibiting factors for the implementation of the M-Passport application as one of the bureaucratic reform strategies in the Special Class 1 Immigration Office of the City of Surabaya.  The research method to be used is qualitative descriptive.  Data Collection Techniques include: Interviews, Observations, Documentation. The research informant is the Head of the Suarabaya Special Class I Immigration Office. The data analysis technique using interactive model analysis was developed by Miles et al., (2014), namely data condensation, data presentation, and conclusion drawn. The results of the study show . Mobile Passport as one of the Bureaucratic Reform Strategies at the Surabaya Special Class I Immigration Office is carried out based on the Institutional Aspect, namely the M-Passport Application based on the Letter of the Director of Immigration Traffic Number IMI.2-UM.01.01-4.0700 dated February 18, 2022 concerning the Follow-up of the Implementation and Implementation Policy of Mobile Passport (M-Paspor) at Immigration Offices throughout Indonesia. In terms of bureaucratic reform, M Passport services in the institutional field, office employees must have proficiency, that is, each office employee must be able to master the skills and knowledge needed in serving citizens, especially foreign citizens who take care of ITAS and ITAP. In terms of resources, it is already available and given full support with the availability of competent IT experts to support the development and implementation of the M-Passport application. The Financial Resources provided continue to be provided for the launch, maintenance, and renewal of the M-Passport application. In terms of governance, as a Technical Implementation Unit of the Special Class I Immigration Office of Surabaya by paying attention to the provision of facilities to support the running process of a bureaucracy.  The Surabaya Special Class I Immigration Office provides a guarantee of passport processing time by officers during the interview session, photo taking, and fingerprint scanning for three working days. Passport application service fee Passport costs Rp 350,000, while electronic passport costs Rp 650,000. One of the supporting factors for the implementation of the M Passport Application at the Surabaya Special Class I Immigration Office is supporting facilities and infrastructure, such as queue machines, service counters, and computers. Inhibiting factors include application servers that often crash or have problems. In addition, there is a lack of public understanding that in taking care of passports, original documents must still be brought. 

Sulfan Sulfan; Sri Andayani

International Journal of Studies in International Education 2025 Asosiasi Riset Ilmu Pendidikan Indonesia

The purpose of this study is (1) to describe the characteristics of a good mobile learning application to improve computational thinking and learning independence of high school students. (2) to produce a mobile learning application that is oriented towards computational thinking skills and student learning independence with good quality. The quality of the development results is determined based on Nieveen's criteria, namely valid, practical, and effective. This study is a research and development (R&D) that uses the Borg & Gall development model with 8 development steps, namely preliminary study, planning, initial product development, small group trials, main product revision, limited scale trials, operational product revisions and large-scale trials. The subjects in this study were 36 students from one class at SMA Negeri 1 Gamping, Sleman Regency. The instrument used to measure the validity of the mobile learning application is the expert validation sheet. The instrument to measure the practicality of the mobile learning application is the student response questionnaire. The instrument to measure the effectiveness of the application is the computational thinking test and the student learning independence questionnaire. Validity and practicality data analysis was conducted by converting quantitative data into qualitative form in the form of four standard scale values, while effectiveness data analysis based on test and questionnaire results was conducted using paired sample t-test. The results of the study showed that (1) Mobile learning applications have the characteristics of being easy to apply, flexible to time, lightweight and easy to carry anywhere and also implementing each computational thinking indicator in each stage of the material. (2) The results of expert validation showed that the developed mobile learning application met the valid criteria as seen by the Aiken's validity test score for media experts of 0.83 and 0.68 for material experts. The practicality of the mobile learning application is included in the very good category as seen from the average results with an average percentage of student responses of 87.17%. The effectiveness of the computational thinking test obtained a t-value of 47.22 greater than t (35,0.05) with a score of 1.69, the effectiveness of the learning independence test based on the t test obtained a t-value of 4.85 greater than t (35,0.05) with a score of 1.69. Based on the results obtained, it can be concluded that the developed mobile learning application meets the criteria of validity, practicality and effectiveness.

Tileng, Kartika Gianina; Lim, Alex Sander

IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi 2025 Fakultas Teknologi Informasi, Universitas Kristen Satya Wacana

Human Resource Management (HRM) is a very important part of an organization. In the digital era, HRM can be done more efficiently through mobile applications that allow access to employee data, HRM processes, or online attendance. However, the ability of an HRM mobile application to succeed depends on the usability factor or ease of use by users.  Talenta is one of Mekari's business platforms that provides a complete solution for all Human Resources (HR) and payroll management issues. Talenta is an application that will be used for Usability Testing using Cognitive Walkthrough. The initial stage in starting Usability Testing on the mobile-based Talenta application with the Cognitive Walkthrough method begins with conducting a literature study, learning the system or application, then making scenario questions based on the system. Then, respondents will be asked to complete the scenario questions. The scenario data collected includes; data on success in completing the scenario, data on errors in completing the scenario, and data on the time required to complete the scenario. Finally, the interview stage will be continued with the respondents on the scenarios that have been carried out. The scenario and interview data will be analyzed to calculate the effectiveness and efficiency aspects of the Talenta application. After the analysis stage, users will be given a System Usability Scale (SUS) questionnaire to be answered using Google Form using a Likert scale. The results of the questionnaire will be analyzed using SUS calculations, and then suggestions and conclusions will be given in the aspect of user learning ability. After usability testing of Talenta mobile application using Cognitive Walkthrough and SUS methods, the following results were obtained: 78% effectiveness; 0.10 seconds efficiency; and 67 learning ability level. Talenta has met the usability criteria for mobile applications in general, including effectiveness and efficiency in using the ISO 9241-11 model. However, there are still shortcomings in the user learnability level. To improve the usability of this application, it is recommended to change the layout, menu, add features, as well as clarify some display features.

Maulidta Karunianingtyas Wirawati; Sigit Sugiharto; Harsono Harsono

Jurnal Pengabdian Masyarakat 2025 Lembaga Pengembangan Kinerja Dosen

Non-Communicable Diseases (NCDs) are a group of diseases that are not transmitted through infection or direct contact with other individuals, but are caused by a combination of genetic, environmental and behavioral factors. NCDs are one of the main causes of death globally, with prevalence rates continuing to increase, especially in developing countries. The main risk factors for NCDs include unhealthy diet, lack of physical activity, tobacco consumption and excessive alcohol use. Prevention and control of NCDs requires a multidisciplinary approach, involving public education, health system strengthening, public policies that support health, as well as early detection and risk management. Effective treatment of NCDs is very important to improve people's quality of life and reduce the economic burden caused by this disease. Prevention of PTM can be done through PTM screening. The government has provided this skinning method through the JKN mobile application. The method used in this activity is direct socialization and discussion directly with participants using power point media. The results showed that participants were very enthusiastic about following the education provided and enthusiastic about knowing how to carry out screening using the JKN application.

Maulidta Karunianingtyas Wirawati; Sigit Sugiharto; Harsono Harsono

Jurnal Pengabdian Masyarakat 2025 Lembaga Pengembangan Kinerja Dosen

Non-Communicable Diseases (NCDs) are a group of diseases that are not transmitted through infection or direct contact with other individuals, but are caused by a combination of genetic, environmental and behavioral factors. NCDs are one of the main causes of death globally, with prevalence rates continuing to increase, especially in developing countries. The main risk factors for NCDs include unhealthy diet, lack of physical activity, tobacco consumption and excessive alcohol use. Prevention and control of NCDs requires a multidisciplinary approach, involving public education, health system strengthening, public policies that support health, as well as early detection and risk management. Effective treatment of NCDs is very important to improve people's quality of life and reduce the economic burden caused by this disease. Prevention of PTM can be done through PTM screening. The government has provided this skinning method through the JKN mobile application. The method used in this activity is direct socialization and discussion directly with participants using power point media. The results showed that participants were very enthusiastic about following the education provided and enthusiastic about knowing how to carry out screening using the JKN application.

Hilda Marliza; Jusmardi Jusmardi; Resmi Darni; Widya Darwin

Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika 2025 Asosiasi Riset Teknik Elektro dan Informatika Indonesia

The rapid development of information technology and telecommunications has driven companies and MSMEs to adopt desktop, mobile, and web-based applications to enhance operational performance. PT HPS Painan Padang, previously relying on manual ticket bookings, faced challenges in efficiency and susceptibility to brokering practices. To address this, a web-based travel ticket booking application was developed, enabling customers to book tickets online more practically, quickly, and conveniently, anytime and anywhere. The integration of Natural Language Processing (NLP) technology in the form of a chatbot further enhances service efficiency and responsiveness. This feature provides real-time information on departure schedules, seat selection, and payment transactions while also supporting sentiment analysis and swift responses to customer feedback, ultimately improving service quality. The application, built using PHP, MySQL, and CodeIgniter with a Prototype development approach, adapts to changing market demands. Testing via GTmetrix on the https://desistravel.xyz/backend page demonstrated excellent performance with an 88% Performance score, 95% Structure score, and optimal Web Vitals metrics, indicating a fast, responsive, and stable platform. The final product is a user-friendly web-based ticket booking application supported by an intelligent chatbot, offering a seamless user experience, enhancing customer satisfaction, and streamlining the travel booking process efficiently.

Nurhapirah Tasnim; Nurbaiti Nurbaiti

Jurnal Visi Manajemen 2025 Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

This study aims to determine how satisfied people are in using the Action Link application which is a mobile banking owned by Bank Aceh Syariah. The growth of technology that continues to increase from year to year so that this can have an impact on society. Technology has developed rapidly and is increasingly modern, many companies are developing performance in the information sector so that people are adopted in using online services via smartphones such as the Action service (Aceh Online Transaction) at Bank Aceh Syariah. This study uses descriptive analysis as a research approach that uses qualitative research. The technique used in this study is to conduct interviews with customers and distribute questionnaires to users of the Action application. The results of the study show that M-Banking Action makes it very easy for customers to make transactions, but there are some shortcomings in the application because there are no complete features. The quality of service also certainly has an impact on customer perceptions in using the application so that customers are still less confident in using Action if the service provided is bad and there are still those who feel less safe in using it.