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In the problems that have occurred, we can see the customer's insatisfaction with the services provided by the bank to the customer in providing services. Of course with this will result in a decrease in many users of the company's services. The aim of this research is to determine the impact of the quality of service and employee performance on customer satisfaction of PT. Bank DKI Tbk Division Cash Pooling Center. The researchers used statistical quantitative motodes. The data was collected using a questionnaire distributed to 40 respondents. Data analysis using data quality test instrument, classical assumption test, double linear regression analysis, hypothesis test and determination coefficient test. The results of the study concluded that partially the service quality variable has no influence on customer satisfaction (the test result is 1,062 < t table 2,026) and on employee performance has an influence over customer satisfying (t count 3,782 > t Table 2,026. Simultaneously, the quality of service and employees performance variables have an impact on customer satisfaction (F count obtained is 14,158 > F table 3,24).

This study aims to explore the application of human resource management (HRM) strategies in improving the work motivation of the State Civil Apparatus (ASN). ASN work motivation is a critical factor that affects the performance of government organizations, the efficiency of public services, and the achievement of national strategic goals. In this context, various aspects of HR management such as recruitment, training and development, performance appraisal systems, and provision of incentives and rewards are identified as key factors that can increase ASN work motivation. This research methodology uses a qualitative approach through literature studies. The results showed that transparent and meritocracy-based recruitment, continuous training, and a fair and objective performance appraisal system are very influential in increasing ASN work motivation. In addition, the provision of appropriate incentives and rewards for work achievements has also proven effective in encouraging ASN enthusiasm and productivity. This study also revealed that a conducive work environment and inspirational leadership play an important role in building ASN's intrinsic motivation. The conclusion of this study confirms that strategic and integrated HR management is key to improving ASN work motivation, which in turn will contribute to improving the quality of public services and the effectiveness of government organizations. Practical recommendations from this study include the implementation of more inclusive HR policies, development of training programs relevant to ASN needs, and improvement of performance-based reward and incentive mechanisms. This research provides valuable insights for policymakers and HR managers in an effort to strengthen ASN motivation and performance in Indonesia.

This study aims to determine the effect of compensation and work discipline variables on the performance of employees in the head office of PT. Panasonic, both partially and simultaneously. The method used in this study is a quantitative approach with associative research. The research sample consists of 53 people, selected using the Slovin formula from the total population. This study uses a simple random sampling method, with data collection techniques using a Likert scale questionnaire. Data analysis is conducted using data quality analysis, classical assumptions, and hypothesis testing, processed with IBM SPSS software version 27. The results of the study show that, partially, compensation has a positive and significant effect on employee performance, work discipline has a positive and significant effect on employee performance, and simultaneously, both compensation and work discipline have a positive and significant effect on employee performance.

This research aims to analyze the regional financial management system in achieving development performance in Bandar Jaya Timur Subdistrict. The research method used is descriptive qualitative with data collection through interviews, observation and documentation studies. The research results show that the regional financial management system in Bandar Jaya Timur Subdistrict is not optimal. Budget planning is still not fully participatory, coordination between village and sub-district governments still needs to be improved, and monitoring of budget realization is not carried out regularly. This has an impact on development performance achievements that are not yet optimal, such as basic infrastructure development, developing local economic potential, and improving the quality of public services. To improve development performance, it is recommended that regional governments optimize regional financial management systems by increasing transparency, accountability and community participation in the budget planning, implementation and monitoring processes.

This research aims to analyze student satisfaction with computer laboratory services at STMIK WIDURI using the Importance Performance Analysis (IPA) approach. This investigation found that the quality of service received by students did not meet expectations. High priority, high quality equipment, laboratory technician workshop, services accessible to students, availability of laboratory technicians, easy access to laboratory technicians. STMIK WIDURI Analysis of student satisfaction with computer practicum is expected to increase priorities for the first quarter.

This article discusses strategies for optimizing sustainable development to increase the professionalism of madrasa teachers. Sustainable development is a systematic and ongoing effort aimed at improving teacher competence, performance and motivation in carrying out their duties. In the madrasa context, increasing teacher professionalism is not only important to improve the quality of education, but also to support the achievement of the goals of holistic Islamic education. Through descriptive qualitative research methods, this article identifies several key factors that influence madrasa teacher professionalism, including training and development, supervision, and school culture. The research results show that training programs that are sustainable and relevant to teachers' needs, support from madrasah leaders, and a conducive work environment, play a crucial role in increasing teacher professionalism. This article suggests implementing a sustainable development program integrated with regular evaluation to ensure its effectiveness. In this way, it is hoped that the professionalism of madrasa teachers can be increased significantly, which in turn will have a positive impact on the quality of education and the formation of students' character.

This research was carried out with a literature review study to find out findings regarding the development of Business Process Management (BPM) and its implementation in business and various fields in the era of increasingly rapid digitalization and globalization. This research was conducted to complement and expand literature sources regarding BPM from previous research. The method used is a study literature review of 30 internationally indexed articles from Google Scholar from 2020-2024. The results of the literature review study analysis explain BPM as a foundation for business processes in various fields, especially digital transformation and digital innovation. BPM also contributes to BCT, CBP, quality management, IT, AI, IoT, PPM, ABPMS and others. However, it does not have a significant effect on measuring financial risk in company performance so that it contributes to the literature and development of this topic for researchers and practitioners in the future.

Developments in the world of manufacturing industry are increasing, very tight industrial competition is encouraging industry to increase production effectiveness. PT. PAN Brothers is a manufacturing industry located in Boyolali, Central Java. PT. PAN Brothers produces clothing types such as jackets, coats, ski jackets, down jackets, tracksuits, travel pants and so on. During the production process, sewing machines have problems, namely machine damage. This research aims to analyze the effectiveness of sewing machine performance using the Overall Equipment Effectiveness (OEE) method and provide suggestions for improving the results of the Failure Mode and Effect Analysis (FMEA) method. The measurement uses the OEE method with three main components, namely availability rate, performance rate and quality rate to identify types of losses based on the six big losses. The average OEE value of 60% is still below world class standards with factors influencing the low OEE value. namely the performance rate, while the losses that affect the effectiveness value of the performance rate are Idling and minor stoppages losses with a value of 42%. By carrying out root cause analysis using a fishbone diagram, the root causes of low performance values ​​influenced by Idling and minor stoppage losses are known, namely machine factors, human factors, methods, materials and the environment. After identifying the problem and measuring the Risk Priority Number (RPN), suggestions for improvement were obtained including providing training to operators, to implement a preventive maintenance system, adding employees in the line balancing section and adding equipment to support machine repair facilities.      

This research aims to analyze the impact of collaborative governance models on public service delivery. Specifically, the study will examine how stakeholder-inclusive governance approaches can influence the effectiveness, efficiency, and quality of services provided by local governments. Collaborative governance involves the engagement of various stakeholders, including government agencies, non-governmental organizations, and the private sector, in the decision-making process to improve public service outcomes. This study posits that such inclusive approaches can enhance transparency, accountability, and responsiveness in public service delivery. Employing a qualitative case study methodology, data will be collected through interviews, observations, and document analysis. The selected case studies will encompass a diverse range of collaborative governance initiatives at the local level, providing a comprehensive understanding of different contexts and practices. By examining these cases, the research aims to identify the key factors that contribute to the success or failure of collaborative governance efforts. The analysis will focus on the impact of these initiatives on institutional capacity, such as the ability of local governments to mobilize resources, coordinate actions, and implement policies effectively. Furthermore, the study will evaluate the outcomes of these collaborative efforts in terms of service quality, accessibility, and user satisfaction. The findings are anticipated to offer valuable insights into the success factors and challenges associated with implementing collaborative governance models. These insights will be crucial for policymakers and practitioners seeking to enhance the performance of local governments in delivering improved public services. Ultimately, the research aims to contribute to the broader discourse on governance and public administration by highlighting the potential benefits and limitations of collaborative approaches in the public sector.

Human resource planning is the first thing an organization or company must do when the company seeks better human resource management. All organizations or companies must determine their future with various different plans following current developments. Currently, changes are occurring quite rapidly, so organizations or companies must be able to keep up with the changes that are occurring quickly and precisely. Organizations or companies must be able to anticipate and adapt to change. Therefore, personnel planning is becoming increasingly important for companies, because the era of globalization, new technologies and organizational change processes overshadow organizational life repeatedly. An organization that is not supported by employees with good quantity, quality, strategy and function, of course the organization will find it difficult to maintain and develop its existence in the future, so that personal planning is successful. Human resource (HR) planning plays a crucial role in organizational success by ensuring the continuity of efficient and effective operations. In the context of globalization and rapid change, HR planning is becoming increasingly important to identify the need for quality and visionary human resources. The unique characteristics of an organization are also a focus in this abstract, where a unique business strategy can become a competitive advantage that is difficult for competitors to imitate. Evaluation of employee performance based on industry principles and the influence of organizational politics as well as a poor evaluation system on employees are also highlighted in this abstract. By understanding the critical challenges facing organizations, including in the context of globalization, HR planning can help organizations to strengthen their position in global competition and face change more adaptively.

PT. Garuda Utama Persada is a company that provides security and loss prevention services to clients in related fields, mining, offices, housing, airports, power plants, factories, hotels, restaurants, banks, hospitals, shopping centers, warehouses and high-rise buildings. The aim of this research is to analyze the influence of training and development programs on employee performance at PT. Garuda Utama Persada. The research was conducted for 3 months (April – June 2024). The data collection method was through interviews and questionnaires which were distributed to 105 respondents. The analysis method is quantitative statistics. Data analysis includes instrument quality tests consisting of validity and reliability tests, classical assumption tests, t tests and F tests. The results of this research show that the training program partially has a positive and significant effect on employee performance (t count 3.114 > t table 1.98350 and sig value 0.002 < 0.05). Partial development has a positive and significant effect on the performance of PT employees. Garuda Utama Persada (t count 3.992 > t table 1.98350 and 0.000 < 0.05). The implication of the results of this research is that providing good training and development programs will improve employee performance.

Leadership style and work discipline play an important role in improving employee performance. This study aims to examine the influence of leadership style and work discipline on employee performance at UPTD roads and bridges in the service area of ​​1 SPPJJ unit in Depok City, Bogor City and Bogor Regency 1. The population in this study is all SPPJJ employees in Depok City, Bogor City and Bogor Regency. 1 as many as 31 people. By using quantitative methods and collecting data using questionnaires. Data analysis uses data quality tests, namely validity tests and reliability tests, and classical assumption test analysis, namely: normality test, heteroscedasticity test, multicollinearity test, linearity test, hypothesis testing and coefficient of determination. The research results show that simultaneously leadership style and work discipline have a significant effect on employee performance. The coefficient of determination value is 0.341 which explains that the influence of leadership style and work discipline on employee performance variables is 34.1%. It is hoped that the results of this research will lead leaders in the UPTD roads and bridges service area 1 of the SPPJJ unit of Depok City, Bogor City and Bogor Regency 1 to develop a leadership style and continue to improve their work discipline to obtain maximum performance.

This research aims to analyze village financial management in terms of efficiency and effectiveness based on the performance of the village head in Banjarejo Village, Batanghari District, East Lampung. Village officials should be transparent in managing the village budget APBD in accordance with the principles of accountability, participation and budget responsibility. Village financial management includes planning, implementation, management and reporting stages. The village head's performance is measured using indicators of productivity, service quality, participation, responsibility and accountability. The number of research methods used is explained, and the research subject is the Head of Banjarejo Village. Primary data was obtained through direct interviews with village heads, while secondary data was obtained from books. Good and fair forecasts are made based on budget figures and determination of village income and expenditure in 2022 and 2023. The research results show that productivity reaches 100% in 2022 and 2023, which means the village head's performance is effective. The efficiency level which reaches 100% in 2022 shows good performance, but falls to 89% in 2023 which shows good performance. This situation shows that village fund management must be improved for the success of village funds.

PT Platinum Jaya Logistic is a company engaged in logistics. Problems related to compensation are that some employees feel that they do not get compensation in accordance with their workload, so they are not maximally motivated to do their job. The purpose of this study was to analyze the effect of compensation and work motivation partially or simultaneously on employee performance at PT Platinum Jaya Logistic. The research method is to apply a quantitative design. Sampling was done with a saturated sample technique of 50 employees. The data processing method starts from the data quality test which consists of validity and reliability tests, classical assumption tests, t tests and F tests. The results of this study indicate that the questionnaire variables are valid and reliable and free from econometric problems. The compensation variable partially affects employee performance at PT Platinum Jaya Logistic is positive and significant. The motivation variable partially influences employee performance at PT. Platinum Jaya Logistic is also positive and significant. Simultaneously, both variables have a positive and significant effect on employee performance at PT Platinum Jaya Logistic. The results of this study can be the basis for developing a broader human resource management strategy, which involves aspects of compensation and motivation as the main key in improving employee performance.

The application of Management Information Systems (MIS) in the educational context has become an increasingly important topic in efforts to improve the quality of learning. MIS helps educational institutions to manage information efficiently, increase data accessibility, and improve decision-making processes. This research aims to identify how SIM can improve the quality of learning in educational institutions. The research method used is a literature study to collect information related to the application of SIM in education. The application of Management Information Systems (MIS) in the educational context has become an increasingly important topic in efforts to improve the quality of learning. MIS helps educational institutions to manage information efficiently, increase data accessibility, and improve decision-making processes. This research aims to identify how SIM can improve the quality of learning in educational institutions. The research method used is a literature study to collect information related to the application of SIM in education. Implementing MIS can provide various benefits, including increased efficiency in educational administration, monitoring student performance, and better decision making based on accurate and up-to-date data. SIM also helps in improving communication between various stakeholders in educational institutions, such as teachers, students, parents, and school management. Thus, the implementation of SIM can significantly improve the quality of learning and help educational institutions to achieve their educational goals.

Leadership in educational administration is a crucial aspect in achieving effective and efficient educational goals. This article aims to deeply examine various aspects of leadership in educational administration, including understanding, necessary skills, applied leadership styles, and specific functions that leaders must perform. The research method used is literature review, encompassing analysis of various literature and previous studies related to educational leadership. The research findings indicate that effective leadership in educational administration requires a combination of technical skill, human skill, and conceptual skill, along with the application of leadership styles suitable to the institutional context. Leadership functions such as planning, organizing, directing, and controlling are also crucial to ensure efficient operations and goal achievement. The implications of this study provide insights and practical recommendations for educational leaders to enhance the performance and quality of their institutions, as well as to create an environment that supports learning and growth.

Effective Human Resources (HR) management is the key to the success of every company in achieving its strategic goals. In this context, recruitment, selection and placement of employees plays an important role as the first process that determines the quality and performance of a company's workforce. This study covers recruitment, selection, factors influencing selection, as well as the recruitment and selection process. The data collected is analyzed comprehensively to identify patterns, trends, and relationships between the recruitment and selection process, its factors, and placement in organizational performance. The results of this study are intended to provide valuable insights for human resource managers. The practical implications of this research will lead to the development of selection factors, more accurate recruitment and selection processes, and more targeted staff placement, which will ultimately improve overall organizational performance.

The right information can be obtained with good data management. For accurate business decision making, organizations need this information. It is very important for vocational school students to understand data processing so that they can improve their performance in the industrial sector. As a strategy for preparing vocational school students for the world of work, training in using Microsoft Office Excel 2013 for data processing is very useful. At SMKN 1 Praya Tengah, students are involved as partners in this training. The program begins with a pre-test to measure students' initial abilities, followed by scheduling training with partners, creating material based on pre-test results, implementing training, and closing with an evaluation of learning outcomes. The results show students' ability to use various formulas in Microsoft Office Excel 2013 to process data. This contributes to improving graduate skills and the quality of education at SMKN 1 Praya Tengah.

The aim of the research is to show the importance of applying IFRS standards at the international and local levels in Iraqi banks and its reflection. This research used statistical methods and indicators, as the data were collected through the distribution of questionnaires to a sample of international development banks, and Gulf commercial banks, to accountants and auditors working in Iraq, where they were distributed to (226) participants and analyzed using SPSS v 26 and Amos v 26, as well as a study comparing the impact of the application of IFRS-9 before and after by analyzing the financial statements of the above banks. The research included the study of several topics, including an overview of IFRS standards and the quality of financial reports, the definition of international financial reporting standards, the objectives of financial reports prepared for public use, the importance of IFRS, the quality of financial reports, the factors affecting the quality of financial reports, the importance of IFRS standards, the factors affecting the quality of financial reports, the challenges faced by banks in preparing financial reports, the application of IFRS standards, the impact on the performance of banks, the application of IFRS standards, the fair presentation of the financial position, the application of IFRS standards and the presentation of cash flows to banks, and the reality of adopting IFRS standards in Iraqi banks. The research concluded that the presence of interest of Iraqi banks in the application of financial reporting standards in order to enhance the quality of financial reporting, that the level of impact of International Financial Reporting Standards (IFRS) in enhancing the qualitative characteristics of accounting information among Iraqi banks (the research sample), all of which increased the application of IFRS, reflected positively on the qualitative characteristics of accounting information. The research contributes to financial institutions such as banks and banks as a means of providing external users, investors and at all levels with the financial data and information necessary to make rational and correct decisions after the application of IFRS standards.

Researchers will discuss the problems found in the implementation of educational supervision in schools/madrasas. Educational supervision is an educational management process that aims to improve the quality of education through supervision, direction, and guidance of teachers or educators. Academic supervision is one of the scopes of educational supervision that aims to assist teachers in improving the quality of academic activities, both inside and outside the classroom. Researchers identified several problems faced by educational supervisors, such as the complexity of the principal's managerial tasks, the lack of preparation of the supervised teachers, the high element of subjectivity, the frequent changes of principals, the lack of teacher discipline, and the lack of teacher knowledge about managing an effective teaching and learning process. In addition, the quality of teachers in carrying out teaching tasks is also a challenge, as teachers often face difficulties in incorporating new innovations into learning. Researchers emphasize the importance of educational supervision in improving teacher performance and ultimately impacting on student learning outcomes. Therefore, efforts are needed to overcome the problems faced in implementing educational supervision, so as to improve teacher professionalism and the overall quality of education.