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This research investigates the impact of several key factors on customer satisfaction at the KAI Company, specifically for train services operating at Poncol Station in Semarang. Classified as causal research, the study focuses on identifying how variables such as electronic service quality (e-quality), complaint handling, station facilities, and punctuality contribute to improved satisfaction among passengers. The research population consists of all train users at the station, without a fixed number, while a sample of 100 respondents was selected using the Lemeshow formula. Data collection methods involved the use of structured questionnaires and interviews with passengers to gain both quantitative and qualitative insights. The data analysis revealed that 85% of customer satisfaction levels can be attributed to the four main factors mentioned: the quality of digital services, the effectiveness of complaint resolution, the availability and quality of facilities, and adherence to schedules. The remaining 15% of satisfaction is influenced by other, unexamined variables. Each of the four tested variables was found to have a statistically significant individual (partial) impact on customer satisfaction. Furthermore, the simultaneous (overall) testing confirmed that these factors collectively have a strong and meaningful effect on how passengers perceive the quality of the rail service. The findings emphasize the importance of consistently improving these specific operational areas to enhance customer experiences. In particular, maintaining service reliability, responding to customer complaints efficiently, improving digital interfaces, and upgrading station facilities can lead to greater satisfaction and potentially increase customer loyalty. The study suggests that service providers like KAI must adopt a customer-centered approach that focuses on both digital and physical aspects of the travel experience to remain competitive in the transportation industry.

The application of safety is an important matter in carrying out activities inland transportation including railroad transportation. Jabodetabek travel routes are handled directly by PT. Kereta Komuter Indonesia. This activity certainly requires a lot of human labor so safety is very important in this regard. With the existence of safety arrangements, it will avoid any related things from accidents or losses due to the delay in the completion of work caused by the inaccurate company safety management system. Therefore each element involved in each activity requires further knowledge and understanding of the core factors that are in accordance with the safety management system used. Referring to this approach, research is carried out on the railroad industry in Indonesia by developing a safety model in the railway industry. The research was conducted by finding the right literature and then developing a model for the factors considered appropriate to be applied to the safety management system in railroad transportation in Indonesia. After the model was developed, the model was confirmed by the Confirmatory Factor Analysis (CFA) approach with the Structural Equation Modeling (SEM) method. The results of the study will prove that the factors developed in the safety model are positively related to the implementation of commuter train safety management in Indonesia.  

Tourism plays an important role in the economic growth of Bengkalis District, but limited access to hotel and lodging information poses challenges for travelers. This study develops a mobile application to simplify accommodation searches with a feature that finds the nearest route using the A* algorithm. The algorithm calculates the optimal route based on selected transportation options, such as walking, motorbike, or car, making travel more efficient. Testing results show that the A* algorithm provides more accurate routes compared to conventional methods, with an average response time of 4.9 seconds and 95% accuracy, compared to Google Maps, which has a response time of 6.2 seconds and 90% accuracy. This app also provides information about hotel facilities, prices, and contact details, helping travelers choose accommodations. With this application, travelers can quickly find accommodations, while hotel managers gain increased visibility. This research supports Bengkalis' tourism sector with a technology-based solution that facilitates information access and trip planning. Future updates may include booking and payment features to enhance the app's functionality.

This study evaluates the relationship between the Automatic Dependent Surveillance - Broadcast (ADS-B) system and safety in air traffic management at the Semarang Branch of Perum LPPNPI. The need for enhanced efficiency and operational safety in air travel has increased, particularly following the rise in aircraft movements post-COVID-19. ADS-B, a satellite-based monitoring system, provides real-time data on aircraft position, speed, and altitude to air traffic controllers, facilitating quick and accurate decision-making. Employing a quantitative associative approach, the study uses saturated sampling, including all 26 active Air Traffic Controller personnel at the Semarang Branch. Data were gathered through a Likert scale questionnaire measuring respondents' perceptions of the variables. Analysis using SPSS revealed a significance value of 0.000, indicating a statistically significant relationship between ADS-B usage and flight safety. The correlation coefficient of 0.780 demonstrates a strong positive relationship, while the determination coefficient of 0.608 indicates that 60.8% of variations in flight safety can be attributed to the ADS-B system. Additionally, the t-test results confirm that the calculated t value exceeds the t table, reinforcing the conclusion of a significant and consistent relationship between the variables.

This study investigates the impact of cashless payment technologies, specifically e-toll and Garda Total Objek (GTO), on customer satisfaction and travel efficiency on the Tangerang-Merak Toll Road. The research demonstrates that the implementation of these technologies significantly enhances travel time efficiency and overall user satisfaction, providing a more seamless and convenient toll payment experience. Despite these positive outcomes, the study identifies several technical challenges that hinder optimal performance. Notably, there is an 18% transaction failure rate, primarily caused by malfunctions in card reader devices and server disruptions, which negatively affect the customer experience. In addition to technological reliability, the quality of service delivered by field staff and the degree of customer loyalty emerge as critical factors influencing sustained use of the digital payment system and overall satisfaction levels.The study underscores the importance of time efficiency and customer loyalty as key drivers for improving service quality and encouraging the widespread adoption of cashless systems. To address these challenges, the study recommends enhancing the reliability of payment devices and network infrastructure through regular maintenance and upgrades. Furthermore, the adoption of Multi-Lane Free Flow (MLFF) technology is suggested to allow toll transactions without stopping, thereby reducing traffic congestion and waiting times at toll plazas. Continuous staff training is essential to improve service response and technical troubleshooting. Additionally, customer loyalty programs offering incentives like discounts and rewards could increase user engagement. The study also emphasizes the need for increased public education on cashless payment systems and their features to minimize resistance and misunderstandings. Finally, ongoing monitoring and evaluation based on user feedback are critical for promptly addressing issues and sustainably improving customer satisfaction.

This study identifies the role of shamans in local wisdom-based wellness tourism in Belumbang Tourism Village, Kerambitan Sub-district, Tabanan Regency. Shamans as traditional spiritual figures play an important role in wellness practices that combine physical healing, spiritual rituals and local ecological understanding. Using observation and interview methods, this research was analyzed based on the six dimensions of wellness in the Extended Wellness Model (Mueller & Kaufmann, 2001), and supported by data from the Global Wellness Institute (Yeung & Johnston, 2018) and the authors' perceptions of shamans. The results show that shaman practices support all dimensions of wellness, especially the spiritual, physical and environmental aspects. Travelers gain benefits such as traditional massages, herbal concoctions, and inner peace through rituals that touch on emotional and mental aspects. Shamans also play a role in educating tourists about the harmony of humans and nature through the responsible use of resources. Thus, shamans not only function as healers, but also as guardians of local culture and tourist attractions that strengthen village identity and support sustainable health and culture-based tourism.

This research investigates how students perceive the use of online transport services namely Gojek, Grab, InDriver, and Maxim as their primary means of commuting to campus. App-based transportation has become increasingly vital for addressing urban mobility issues such as traffic congestion, limited parking space, and time constraints. The study adopts a descriptive quantitative method, with data collected through a Likert-scale questionnaire distributed to 20 selected participants. The results reveal a predominantly favorable perception among students, especially regarding convenience, accessibility, efficiency, and safety. All questionnaire items were confirmed to be valid and reliable. Tests for normality and homogeneity showed the data were suitable for further analysis. Moreover, ANOVA results indicated no statistically significant differences in perception among students based on their preferred app. These findings affirm online transportation as a top choice for students to support their academic routines. This study is expected to serve as a valuable reference for developing more adaptive digital transportation services and for universities formulating inclusive and student-centered mobility policies.

Vehicles in Indonesia are an important part of moving people or goods from one place to the destination, one of which is the transportation of boxed goods. However, the lack of security for boxed goods transport vehicles has always been the target of burglary of goods cargo in the area of Jalan Perniagaan Barat Roa Malaka Tambora, West Jakarta, perpetrators of goods theft from boxed goods cars that are traveling. Therefore, it is necessary to have a security system that can notify the driver when the back door of the vehicle is broken into, namely a Security Detection Tool on Iot-Based Goods Transport Vehicles Using Telegram this tool is able to detect the movement of the thief and evidence will be sent via Telegram. The research method used in this research is research adopting the ADDIE model R&D method, namely Analysis, Design, Development, Implementation, and Evaluation (assessment) of the reference model (ADDIE). In implementing the design of a Security Detection Tool on Iot-Based Goods Transport Vehicles Using Telegram Using the Esp32 Cam Microcontroller, MCU Node, and PIR sensors. Based on the Security Detection Tool, the transportation of box goods works well. Using the PIR Sensor, which is tested and applied directly to the vehicle. The tool is capable of sending telegrams in the form of messages, locations, and photos of the break-in.

This study investigates the influence of Fear of Missing Out (FoMO), a psychological phenomenon amplified by social media platforms such as Instagram and TikTok, on the behavior of each individual. Focusing on the case of Agroeduwisata MarkazKomobid in Serang Regency, this study uses qualitative methods to explore how digital exposure shapes travel motivation. Referring to insights on digital culture, the psychological effects of FoMO, and social media-driven tourism strategies, this analysis reveals that online trends often serve as social benchmarks, pressuring individuals to engage in experiences that are considered popular or viral. These findings emphasize the strategic importance of social media in creating an attractive destination image and driving visitor interest, especially for active social media users.

This study aims to analyze the development, challenges, and opportunities of Ro-Ro ships in the maritime transportation system in Indonesia. As an archipelagic country, Indonesia needs an efficient mode of sea transportation to connect areas between islands. The method used is a mixed approach, with quantitative analysis of shipping statistics and vehicle volume, as well as qualitative analysis through in-depth interviews with stakeholders. Data were analyzed using descriptive statistics and thematic analysis. The results of the study show that Ro-Ro ships have advantages in loading and unloading efficiency and travel time, especially on congested routes such as Merak-Bakauheni and Ketapang-Gilimanuk. However, there are major challenges in the aspects of port infrastructure, licensing regulations, and digitization of public services. This study recommends investment in port infrastructure, bureaucratic simplification, and the development of strategic routes and digital information systems to support the optimization of Ro-Ro ships as an efficient and sustainable mode of maritime transportation in Indonesia.

The fulfillment warehouse system is one of the logistics innovations implemented by e-commerce platforms to enhance operational efficiency and customer satisfaction. Shopee, as one of the largest e-commerce platforms in Indonesia, has introduced the Shopee Fulfillment Center to assist sellers in the storage, packaging, and shipping processes. This study aims to analyze the impact of Shopee’s fulfillment warehouse system on the timeliness of order deliveries. The research employs a descriptive qualitative approach, with data obtained through observation and digital searches. The findings indicate that Shopee’s fulfillment warehouse system is effective in ensuring timely deliveries by optimizing storage, processing, and distribution operations. Through automation technology, optimized warehouse layouts, and real-time tracking system integration, Shopee accelerates order processing times, reduces the risk of delays, and improves delivery accuracy. Additionally, the presence of distribution centers across various regions helps minimize travel distances and speeds up the delivery process to customers. Continuous investment in logistics infrastructure and strategic partnerships with multiple courier services further contribute to supply chain efficiency, ensuring faster and more timely deliveries while enhancing customer satisfaction.

This research aims to analyze the factors causing delays to passenger trains on the Makassar-Pare-Pare route and to provide recommendations to improve travel timeliness. This research uses a qualitative approach with interview methods and literature study to obtain more in-depth data regarding the factors that influence delays. Based on research results, train delays are caused by several factors, including inadequate infrastructure, irregular track maintenance, extreme weather, as well as technical and operational problems. The results of interviews with officers and passengers revealed that a lack of coordination between field officers and the control center was also one of the main causes. This research suggests the need for improvements in planning departure schedules, increasing coordination between related parties, improving rail infrastructure, and managing passenger density. It is hoped that with these recommendations, train delays can be minimized, provide better comfort for passengers, and improve the quality of train services on the Makassar-Pare-Pare route

Dangke is a local food product with high nutritional value that has become an inseparable part of the culture and economy of the community. It is made from traditional cheese typical of Enrekang Regency. Despite having great potential as a superior regional product, Dangke micro, small, and medium enterprises (MSMEs) face various obstacles, especially regarding short product durability (expiration date), simple packaging, lack of product innovation, and less than optimal marketing reach. Therefore, strengthening branding and optimizing marketing is crucial to increasing the competitiveness and desirability of Dangke MSMEs. This community service aims to analyze existing conditions, formulate, and implement strategies to strengthen Dangke product branding. The implementation methods include initial surveys, SWOT analysis training, comprehensive training and education on branding (brand identity, visual design), as well as implementation assistance and evaluation of travel impacts. Participatory and community-based approaches are at the heart of this activity. The results of the community service are expected to increase Dangke brand awareness, encourage innovation of derivative products (for example, dangke crackers with innovative flavors and packaging), expand distribution channels (including digital marketing), and ultimately increase sales and income of Dangke MSMEs. This program also has the potential to strengthen the local economy, preserve cultural heritage, and become a model for developing traditional food products in other areas.

This research aims to analyze the factors causing delays to passenger trains on the Makassar-Pare-Pare route and to provide recommendations to improve travel timeliness. This research uses a qualitative approach with interview methods and literature study to obtain more in-depth data regarding the factors that influence delays. Based on research results, train delays are caused by several factors, including inadequate infrastructure, irregular track maintenance, extreme weather, as well as technical and operational problems. The results of interviews with officers and passengers revealed that a lack of coordination between field officers and the control center was also one of the main causes. This research suggests the need for improvements in planning departure schedules, increasing coordination between related parties, improving rail infrastructure, and managing passenger density. It is hoped that with these recommendations, train delays can be minimized, provide better comfort for passengers, and improve the quality of train services on the Makassar-Pare-Pare route.

Immigration has become a central issue in U.S. national security policy, especially after the events of September 11, 2001. The discourse around immigration is increasing, especially in the context of national security policy, which leads to the securitization of immigration. This process constructs immigration as a security threat, which justifies a strict political and policy response. In former President Obama's perspective, U.S. immigration policy has been focused on national security since the beginning of his presidency. This emphasis is manifested through increased border surveillance and inclusive and humane immigration law enforcement through the Deferred Action for Childhood Arrivals (DACA) program. Instead, Donald Trump's administration adopted a more secure approach, focusing on border security and immigration restrictions, including a controversial border wall and travel ban. This shift reflects a broader shift in U.S. domestic politics and global perceptions. Understanding these differences provides insight into how immigration policy impacts U.S. national and public security.

Era of media convergence, television programs are required to integrate traditional broadcasting with digital platforms to maintain their relevance. This study explores the branding strategies of the Jalan Jalan program by Kompas TV across Instagram, Youtube, and Tiktok. Using a qualitative descriptive method with participatory observation, the research examines how the program adapts its content for each platform based on their unique characteristics and audience behavior. The study reveals that Jalan Jalan employs platform specific strategies, such as short-form video teasers on Instagram, full episodes with personalized visual elements on YouTube, and bite-sized, engaging travel content on TikTok. These strategies reflect an understanding of media convergence through multi-platform storytelling and audience interaction. The findings highlight key challenges such as content competition and unstable algorithms, alongside opportunities like viral exposure and collaborative branding. This research contributes to strategic communication studies by providing insights into adaptive branding practices in the digital media landscape..

This research aims to examine the legal protection against employment termination (PHK) in Temanggung and the obstacles encountered in the process of providing such legal protection. The type of legal research used is empirical and descriptive in nature. The approach employed is qualitative. The types of data used in this research include primary data obtained through interviews with respondents, and secondary data in the form of documents, information, books, journal articles, and facts obtained from official documents and legislation. The results of the study show that legal protection against employment termination (PHK) is carried out by the Department of Industry and Manpower of Temanggung Regency through the development of industrial relations and resolution via mediation. The obstacles faced by the Department of Industry and Manpower of Temanggung Regency in providing legal protection against employment termination (PHK) include limited budget for official travel activities, challenges in implementing industrial relations development with companies, the absence of disputing parties, and the lack of knowledge regarding applicable legal provisions.

Indonesia's rich natural resources offer immense potential for tourism development, with various locations evolving into popular tourist destinations. Kledung Pass, with its stunning views of three mountains, is an attractive stopover for travelers heading to cities across Java. Despite its popularity, however, there is no clear technical framework for designing rest areas in such locations. This study addresses the gap by proposing a new concept that reimagines rest areas as tourist destinations, providing brief yet meaningful stops for travelers. The research conducted surveys with road users to understand their rest needs while traveling. It focused on identifying key factors influencing the need for rest from a neuroscience perspective, considering both the physiological and psychological aspects. These findings were analyzed using William Peña’s space programming theory to develop appropriate design standards. The results indicated two main factors driving the need for temporary stopovers: physical fatigue from long journeys and emotional boredom. These findings underscore the necessity for spaces that cater to both physical relaxation and mental rejuvenation, creating a more holistic rest area experience. The proposed design standards move beyond traditional rest areas, integrating recreational features to enhance user experience. The design that considers the effective zoning layout and the use of environmentally friendly materials is expected to be able to create an economically efficient rest area, while providing a positive experience that is environmentally friendly. Overall, planning non-toll rest areas with neuroarchitectural principles can create functional rest areas that support mental health, as well as strengthen Indonesia's tourism appeal through sustainable and highquality space experiences.

This research was motivated by statements from pilgrims who had received the services of PT Maali Wisata Kota Martapura who felt very satisfied and trusted in the services provided such as facilities, individual services and accommodation, but there were no assessment ratings that had not been filled in on Google Maps. As for the problem formulation that has been carried out using the science method from Cartesian diagrams, it was found that there are variables that must be prioritized and paid attention to, and actions that need to be taken by paying attention to the variables of reliability and responsiveness, while the aim of this research is to find out the formulation of the problem that will be studied in this research. , this type of research involves direct involvement in the field (field research) with a descriptive quantitative approach which is not to test certain hypotheses, the testing method uses Validity, Reliability tests, and the IPA method or Cartesian diagrams (population 3,818, sample 97 respondents and Importance/interest instruments ( X) Performance/performance (Y)). As a result of research using the Importance Performance Analysis (IPA) method, it is known that the level of importance that needs to be considered and prioritized is the reliability and responsiveness variables. At the performance level, the variables that need to be leveled are responsiveness and tangibles.

As China accelerates Hainan's development into a globally competitive Free Trade Port (FTP), this study examines how strategic policies are transforming the island into an international tourism hub. Against the backdrop of China's dual-circulation economic strategy, the research employs policy analysis, tourism statistics (2018-2023), and case studies of key projects like the Haitang Bay duty-free shopping complex and Sanya's luxury resort developments to assess Hainan's transformation. The methodology combines quantitative analysis of visitor growth patterns with qualitative evaluation of infrastructure investments and marketing campaigns targeting international markets. Findings reveal that visa-free policies for 59 countries and expanded duty-free quotas (100,000 RMB annually per visitor) have increased foreign tourist arrivals by 48% since 2020, while digital initiatives like the "Hainan Travel App" have enhanced visitor experiences. However, results also identify persistent challenges including seasonal tourism imbalances, environmental pressures from coastal development, and competition with established Southeast Asian destinations. The study concludes that while Hainan has successfully elevated its status among Chinese domestic tourists, achieving global hub status requires improved air connectivity, cultural tourism diversification beyond beach resorts, and stronger sustainability measures - offering valuable lessons for tourism-led development in emerging economies.