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In today's world, many young individuals still lack effective communication skills, a trend that is evident among university students, particularly those from Generation Z. These students, despite having access to technology and social media, are often not taught how to communicate in a professional and respectful manner. This paper discusses the importance of communication skills and their development through the Interpersonal Skills (KI) course. Within this course, students not only develop communication abilities but also both soft and hard skills essential for their personal and professional growth. The course includes various assessments, one of which is the Community Service (PKM) output. This PKM aims to provide students with practical experience in communication by engaging with external partners and presenting ideas related to their academic programs. The activities conducted under this PKM serve as an assignment for the course, contributing to grades for assignments, Mid-Semester Exams (UTS), and Final Semester Exams (UAS). Students are tasked with creating proposals, reports, posters, and videos as part of the assignment, and for the UTS, they present proposals to their partners. The UAS grade is based on the final report presentation, showcasing the results of their PKM activities. Through the KI course, students gain valuable experience in communicating with external partners, collaborating in teams, and presenting their work confidently in front of their peers. These activities not only enhance students' communication skills but also foster leadership qualities and teamwork, preparing them for professional environments. Thus, the KI course plays a crucial role in developing interpersonal communication skills that are essential in today's interconnected world.

This study was conducted at Family Pharmacy in Pekanbaru City with the objective of examining the relationship between emotional intelligence and work stress, as well as their combined effect on employee performance. The research population consisted of all 150 employees in the production department. Using the Slovin formula, a sample of 60 respondents was selected through accidental sampling. Data collection was carried out via an online questionnaire distributed through Google Forms. The analytical methods employed were correlation analysis to assess the relationship between variables and multiple linear regression to measure their simultaneous influence on performance. The results indicated a negative relationship between emotional intelligence and work stress, meaning that employees with higher emotional intelligence tended to experience lower levels of work stress. Furthermore, when examined together, emotional intelligence and work stress had a significant impact on employee performance. Specifically, these two variables contributed 47.4% to the variance in performance, while the remaining 52.6% was influenced by other factors not addressed in this study. The findings highlight the importance of emotional intelligence as a critical factor in managing workplace stress and enhancing performance, especially in the pharmaceutical industry where precision, cooperation, and adaptability are essential. Improving employees’ emotional intelligence may serve as a strategic approach to reducing work-related stress and fostering better performance outcomes. Organizations are therefore encouraged to invest in training and development programs that emphasize emotional regulation, empathy, interpersonal skills, and effective communication. Future research should consider incorporating additional variables such as work motivation, organizational culture, leadership style, and job satisfaction to gain a more comprehensive understanding of the determinants of employee performance. Expanding the research scope to different departments and industries could also provide broader insights into how emotional intelligence and work stress interact across diverse work settings.

This community service activity aims to identify and understand the problems faced by the residents of Pelawi Utara Subdistrict and to formulate appropriate and applicable solutions. The main focus of the program is on strengthening interpersonal communication and developing work-related skills among community members as essential components of social and economic capital. Communication plays a strategic role in delivering accurate information and fostering harmonious social relations among residents. Meanwhile, work skills are positioned as competencies that can be enhanced to produce valuable and productive outputs. Geographically, Pelawi Utara is located in a midland area and is surrounded by other subdistricts within the Babalan District, Langkat Regency. The outcomes of the program indicate the development of more positive and active communication among residents, which is manifested through artistic works resulting from skill development activities. The impact of this initiative includes improvements in community living standards and the strengthening of social cohesion, supported by the active involvement of local government officials as facilitators and intermediaries between stakeholders.

This study examines how project-based learning is used in Makassar State University's Educational Exhibition course for the Educational Technology Study Program. The purpose of this study is to outline the phases of project-based learning in the Educational Exhibition course, along with its benefits and drawbacks. The research method used a descriptive qualitative approach with a single case study type on the educational exhibition course. The findings demonstrated that there are multiple steps involved in implementing project-based learning in educational exhibition courses: determining the fundamental questions, project planning, scheduling, monitoring project progress, assessing results or project presentations, and the final stage of experience evaluation. Other research findings indicate that project-based learning in this course provides several benefits for students, such as active participation in the learning process, the ability to integrate theory and practice, team learning and collaboration, as well as the development and enhancement of students' skills.   However, a number of issues that need to be addressed, such as uneven student contributions, lack of open communication, and time management problems, can make the educational exhibition project less successful. The findings support designing effective project-based learning programs that meet workforce demands and enhance student's interpersonal skills through authentic experiences.

In addition to improving interpersonal communication skills, this training also emphasized the importance of strategic communication in the context of advocacy and social mobilization. NGO administrators were trained to design campaign messages tailored to audience segments, including potential donors, corporate partners, and government stakeholders. An understanding of the importance of framing and emotional appeal was also emphasized, so that the messages delivered were not only informative but also able to inspire empathy and concrete action from the audience. During the training process, participants were also equipped with a basic understanding of digital communication, particularly in utilizing social media platforms as a tool to expand the reach of messages. Creative content strategies, effective posting scheduling, and the use of visual storytelling were introduced so that NGO administrators could build a positive image of their institutions in the digital space. These skills are crucial considering that the dynamics of public communication today are influenced by the speed and reach of social media.The positive impact of this activity was felt not only individually, but also institutionally.The NGO "Kakak Asuh" began to show an increase in public engagement through social media, an increase in the number of new volunteers, and the opening of opportunities for partnerships with external parties. This demonstrates that persuasive communication is not merely a means of conveying a message, but also a strategy for building strong, credible, and sustainable relationships with the wider community. Going forward, the sustainability of this training program is designed through a system of ongoing mentoring and support. This approach is expected to strengthen the implementation of the communication strategies learned and enable a comprehensive transformation of organizational communication. Thus, this PKM activity will not only have a short-term impact but also build a solid communication foundation to support the NGO's social mission in the future.

In addition to improving interpersonal communication skills, this training also emphasized the importance of strategic communication in the context of advocacy and social mobilization. NGO administrators were trained to design campaign messages tailored to audience segments, including potential donors, corporate partners, and government stakeholders. An understanding of the importance of framing and emotional appeal was also emphasized, so that the messages delivered were not only informative but also able to inspire empathy and concrete action from the audience. During the training process, participants were also equipped with a basic understanding of digital communication, particularly in utilizing social media platforms as a tool to expand the reach of messages. Creative content strategies, effective posting scheduling, and the use of visual storytelling were introduced so that NGO administrators could build a positive image of their institutions in the digital space. These skills are crucial considering that the dynamics of public communication today are influenced by the speed and reach of social media.The positive impact of this activity was felt not only individually, but also institutionally.The NGO "Kakak Asuh" began to show an increase in public engagement through social media, an increase in the number of new volunteers, and the opening of opportunities for partnerships with external parties. This demonstrates that persuasive communication is not merely a means of conveying a message, but also a strategy for building strong, credible, and sustainable relationships with the wider community. Going forward, the sustainability of this training program is designed through a system of ongoing mentoring and support. This approach is expected to strengthen the implementation of the communication strategies learned and enable a comprehensive transformation of organizational communication. Thus, this PKM activity will not only have a short-term impact but also build a solid communication foundation to support the NGO's social mission in the future.

This study aims to systematically review the literature that discusses the influence of social media on adolescent communication patterns, especially in the context of organizational learning. Social media as part of the digital transformation has changed the way adolescents interact, not only in social aspects but also in informal learning processes. Through a Systematic Literature Review approach, this study maps key concepts, identifies research gaps, and explores future research directions. The results of the study indicate that social media plays an important role in shaping interpersonal communication, digital ethics, and adolescent self-identity. However, most previous studies are still geographically limited, descriptive, and have not linked social media use to organizational learning comprehensively. Therefore, it is necessary to develop an integrative theoretical model and longitudinal studies that consider the cultural, psychological, and social contexts of adolescents in the digital era.

Relationships between coworkers are one of the important elements in the work environment that affect employee performance. A harmonious work environment and good social relations can create psychological comfort, increase motivation, and encourage effective teamwork. This study aims to determine the effect of the environment of coworkers on employee performance at PT. Pilar Blessing Indonesia located in Karawang. The method used is a descriptive qualitative approach with data collection through observation, interviews, and documentation. The results of the study indicate that relationships between coworkers based on mutual trust, openness, and smooth communication can improve individual and team performance. Conversely, less harmonious work relationships can reduce work enthusiasm and hinder productivity. These findings indicate the importance of managing interpersonal relationships in the workplace as part of a strategy to improve overall organizational performance.

This study aims to analyze the visual meaning in the anime film poster Suzume using the visual semiotics approach by Kress and van Leeuwen, supported by Adi Kusrianto’s visual communication theory and Rustan’s visual elements. The research employs a qualitative descriptive method, focusing on typography, illustration, color, and layout. The findings show that the Suzume poster conveys a profound message through the combination of visual elements and semiotic structure. The transitional serif typography creates a classic and serious impression. The illustrations depict the main characters and symbols such as the door and chair, representing themes of journey, disaster, and personal growth. Dominant colors like blue, orange, white, and green evoke specific emotions and strengthen the visual message. The analysis based on visual metafunctions reveals that, representationally, the poster portrays the protagonist's mission to close disaster-causing doors. Interpersonally, it builds an emotional connection through the characters’ expressions and gestures. Compositionally, it demonstrates effective visual balance. In conclusion, the Suzume poster successfully conveys the film’s thematic message through strong and communicative visual design.  

This study aims to analyze the impact of digital platforms on business communication strategies at the Mores Store MSME in Bandung City. Employing a qualitative approach, the research utilizes survey methods and descriptive analysis. Data was collected through offline interviews, literature review, and online data searches. The findings reveal that Mores Store actively leverages social media and online platforms, with Instagram and Shopee being the primary channels for promotional activities. Product promotion is heavily reliant on social media and e-commerce, which serve as the main pillars of their business communication strategy. In formulating their communication approach, Mores Store incorporates digital media by integrating persuasive interpersonal marketing, advertising, product photography, and the management of visually appealing social media displays. Overall, the study concludes that the managers of Mores Store possess a strong understanding and a high level of adaptability to digitalization and technological advancements in the era of Society 5.0, enabling them to develop effective and innovative business communication strategies.

The rapid advancement of technology has significantly transformed the way individuals communicate, particularly through social media platforms. These platforms, often referred to as part of cyberspace, have facilitated seamless and widespread interpersonal interaction. Social media has become a space where various forms of social activity are displayed, including the phenomenon of self-presentation or "showing off. This study employs Social Penetration Theory, which elucidates the process through which interpersonal relationships evolve from superficial exchanges to deeper, more intimate levels of communication. Central to this theory is the concept of self-disclosure, which is considered a driving force in the development of personal relationships. A qualitative research methodology was adopted, utilizing a descriptive phenomenological approach to explore lived experiences and the subjective meanings behind them. Data were collected through a combination of observations, in-depth interviews, and documentation. The findings reveal that the progression of relational depth among individuals on social media is significantly influenced by the degree of self-disclosure. One notable phenomenon observed is the use of secondary Instagram accounts (often referred to as "second accounts" or "finstas"), which serve as private spaces where users feel more comfortable engaging in authentic self-expression and disclosure.

Mobile Legends as one of the online games now also acts as a social media that is popular among Generation Z, especially in the Watampone area. This study aims to understand how interpersonal communication styles develop among players of the game and see how social interactions are formed after playing. Using a descriptive qualitative approach, data was obtained through interviews with several active players. The results show that interpersonal communication in the context of playing is not only a means of entertainment, but also a place to strengthen social relations. Mobile Legends is able to fulfill the social and emotional needs of its users, as well as strengthen interpersonal communication skills. This research is expected to provide an overview so that game users can be wiser in playing, and avoid negative impacts that may arise.

a case of violence in 2023 involving second grade students with third grade students at SMKN 1 Bolo. The incident involved the police because the teacher was unable to break up the fight because of the many people involved. This study aims to determine the role of interpersonal communication and students in preventing cases of physical violence and bullying. How effective is interpersonal communication. The method used in this study is qualitative, using data collection techniques, namely interviews, observation and documentation. The results of the study show that bullying is a case of violence that often occurs at SMKN 1 Bolo and is the cause of cases of violence such as fights and brawls between schools. interpersonal communication carried out by BK teachers and students has not been effective in preventing cases of violence. This is evidenced by cases of violence that occur every year.

Christian Religious Education (CRE) not only functions as a means of delivering theological teachings, but also as a strategic medium in developing students' soft skills. This article aims to explore how Christian moral values ​​such as love, honesty, empathy, and justice can be integrated into learning practices to shape students' character and interpersonal skills. Through a qualitative-descriptive approach, this study collected data through observation, interviews, and documentation studies. The results show that PAK, through activities such as group discussions, social services, spiritual reflection, and project-based learning, contributes significantly to developing students' communication, leadership, cooperation, and emotional intelligence skills. The role of teachers as facilitators and moral role models is a key factor in the success of this process. Thus, PAK not only enriches the spiritual aspect, but also prepares students to become resilient and integral individuals in social life. The integration of faith values ​​with life skills is a strong foundation in forming a generation of Christians who are able to answer the challenges of the 21st century.

Speaking skills are one of the fundamental aspects of language competence that play a central role in interpersonal communication, learning, and individual self-development in society. In the context of language learning, speaking skills not only reflect a person's linguistic ability, but also demonstrate maturity of thinking, social skills, and the capacity to participate actively in various communicative situations. UNESCO (2023) emphasizes that strengthening oral communication skills among students is very important to prepare them to face the challenges of the increasingly complex and dialogue-based world of work and global society. This teaching material development model is also driven by the use of technology and interactive multimedia, such as animated videos, to web-based e-modules. Recent studies have shown that teaching materials like this have been proven to improve students' maharah kalam (speaking), reading comprehension, and critical thinking skills in understanding Arabic texts more comprehensively

Psychodrama is one of the approaches in group counseling that combines dramatic techniques to explore individual psychological problems. This article aims to examine the role of psychodrama in developing empathy and communication between group members. The method used is a literature study by analyzing various scientific sources related to the practice and effectiveness of psychodrama in the context of group counseling. The results of the study indicate that psychodrama is able to increase empathy through role reversal and exploration of emotions in an interpersonal context. In addition, this technique also strengthens communication skills, such as active listening, expressing feelings assertively, and building healthy relationships between group members. These findings support the importance of integrating psychodrama in group counseling services as a means of developing social and emotional skills, especially among adolescents and young adults.  

This study aims to reveal the role of interpersonal communication by the editor-in-chief in crisis management within the online media outlet Radar Mojokerto. In the midst of the fast-paced digital information flow and increasing public scrutiny, local media are expected not only to deliver news quickly but also accurately and responsibly. This research adopts a descriptive qualitative approach using in-depth interviews, participatory observation, and documentation techniques. The findings show that the editor-in-chief plays a central role in maintaining newsroom stability through strategic interpersonal communication, including direct guidance in editorial meetings, mentoring for junior journalists, and utilizing digital data to address content shortages. Interpersonal communication effectively accelerates decision-making, sustains team motivation, and minimizes misunderstandings under pressure. With a solution-oriented and responsive leadership approach, the editor-in-chief is able to uphold the media's credibility while fostering a supportive work environment. These findings offer practical contributions for local media in developing effective communication strategies to manage crises in the digital era.

This study aims to analyze customer experience with the services provided by F21 Sinergy Motorcycle Workshop. A qualitative approach was employed, utilizing in-depth interviews and participatory observations involving 12 repeat customers who have used the workshop's services more than once. The research seeks to explore customers’ perceptions of several key service dimensions, including service quality, repair speed, the professionalism of technicians, and overall satisfaction with the repair outcomes. Findings indicate that while most customers perceive the service to be friendly and responsive, some expressed concerns regarding consistency in service speed during peak hours. The professionalism and technical competence of the mechanics were generally appreciated, particularly in terms of communication and transparency about issues and repair estimates. The study also reveals that trust and communication are critical factors that influence repeat visits and customer loyalty. Furthermore, the physical environment of the workshop, cleanliness, and waiting area comfort also contributed to the overall customer experience. These findings suggest that F21 Sinergy should maintain its strengths in interpersonal service while continuously improving operational efficiency during busy periods. This study contributes to a better understanding of how customer experience influences perceptions of service quality in the motorcycle repair industry. 

Conflict is a common dynamic within student groups, often arising from differences in background, perspectives, and communication styles. This study aims to analyze the role of communication in resolving group conflicts among students at the State Islamic University of North Sumatra. Using a descriptive quantitative approach, 36 active students with group work experience were selected as respondents through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed descriptively. The results indicate that comfort in expressing opinions (61.1%) and willingness to listen (72.2%) are key indicators of effective communication. Nevertheless, 69.4% of respondents reported experiencing conflicts, mostly due to misunderstandings and ineffective communication (77.8%). Open communication, group discussions, and the active role of group leaders were found to significantly facilitate conflict resolution. However, satisfaction with conflict resolution was relatively low, with only 55.6% expressing satisfaction, indicating a need to enhance interpersonal communication skills and leadership roles. This study recommends strengthening a culture of open, honest, and participatory communication as a key to fostering harmonious and productive student group dynamics.

The study aims to analyze interpersonal communication in the film Photocopier, focusing on trauma, power relations, trust, and the process of truth revelation. The film reflects a social phenomenon of sexual violence and abuse of power in a university environment. And how the protagonist copes with conflict and social pressure through interpersonal communication. This research uses a qualitative phenomenological approach and content analysis. The findings show that interpersonal communication in the film potrays the individual struggle against power dynamics, the search of support, and the articulation of truth. This study is relevant as a reflection of communication dynamics within cultural and social insitituations. In addition, this study also reflects how a sense of safety, and trust are essential factors in the tourism industry, particualry in shaping the image of destinasions that are inclusive and welcoming to all individuals