Publication Search

Increasingly fierce business competition forces companies to look for innovations and strategies to maintain customer satisfaction and trust. PT Quinsha Trans Jaya, a tourism transportation services company, faced problems in providing service information and collecting customer feedback. To overcome this, a website-based customer relationship management system is needed. This system is expected to improve operational performance, facilitate purchases, and provide complete information to customers. The development of the system uses the Rational Unified Process (RUP) method and aims to help PT Quinsha Trans Jaya retain and attract new customers. The customer relationship management information system built will focus on service transactions through the website. Then this system has information features related to rentals and purchases as well as available promotions. There is also a reward feature, feedback from customers that helps companies increase customer loyalty.

North Kalimantan Province as one of the regions is required to prioritize capital expenditure to support community economic activities. The Budget Realization Report (LRA) as a form of government accountability in managing finances shows priorities on government operational expenditures. The purpose of this study is to examine the financial performance of the Regional Government of North Kalimantan Province for Fiscal Year 2018 – 2022 using 5 data analysis tools consisting of: 1) Regional Financial Independence Ratio, 2) Growth Ratio, 3) Regional Original Revenue Effectiveness Ratio, 4) Regional Financial Efficiency Ratio, and 5) Compatibility Ratio. This research includes quantitative research with a descriptive approach derived from secondary data, namely the North Kalimantan Provincial Government Budget Realization Report 2018 – 2022. The results of the study using the ratio of regional financial independence showed the value of independence classified as consultancy

Fishing in the waters of Palang Tuban are continuously carried out, one of which is the capture of jengki anchovies (Stolephorus indicus). The purse seine fishing gear is a productive and efficient tool for capturing jengki anchovies without requiring a fish aggregation device (FAD). Fishermen in Palang Waters often experience varying results, where some catch a large amount of fish, while others catch much less. Some fishermen operate their gear for shorter or longer periods, but this does not guarantee a higher catch. This study aims to determine the operational time of the purse seine gear on the catch of jengki anchovies, and also to examine the effect of different operational times on the catch. Data was collected through experiments with two different treatments, each repeated 16 times, totaling 32 data points. The main parameter analyzed in this study was the quantity or weight of the catch. The research method used was experimental fishing with t-test analysis. The results of the t-test with 16 repetitions at 04:00-10:00 WIB and 07:00-13:00 WIB showed average catches of 1.391 kg and 1.234 kg, respectively, with a significance (2-tailed) value of 0.340 > 0.05. The t-test results indicate that H0 is accepted, and H1 is rejected, meaning there is no significant difference between the two time periods.

I Gusti Ngurah Rai International Airport – Bali is one of the airports with the busiest flight traffic in Indonesia, for both domestic and international routes. The high intensity of operational activities on the airside demands optimal management of all supporting elements, one of which is Ground Support Equipment (GSE). GSE plays a vital role in supporting aircraft movements and handling baggage, cargo, and passengers. Therefore, the provision of well-organized Equipment Parking Area (EPA) facilities in the Make Up and Break Down areas is crucial to ensure smooth and safe operations on the apron. This paper aims to examine the effectiveness of EPA provision and management in supporting GSE work efficiency, while identifying challenges and providing solutions to various emerging problems. The method used is a descriptive qualitative approach through direct observation, field documentation, and analysis of the actual layout compared to the provisions of the Directorate General of Civil Aviation Regulation No. PR 21 of 2023 concerning Technical and Operational Standards for Civil Aviation Safety Regulations. This research also complements EPA management practices at other airports in Indonesia, to provide a constructive comparative perspective. The study results indicate that the current management of the EPA at I Gusti Ngurah Rai Airport is not optimal. The main problems identified include irregular parking of GSE vehicles, the absence of zoning based on vehicle type, minimal markings, and a weak monitoring system due to limited personnel. As a result, congestion often occurs on GSE operational routes, which can disrupt the smooth operation of ground handling services. Based on these findings, proposed improvements include redesigning the EPA layout based on vehicle classification, installing signs and vehicle flow maps in strategic areas, and implementing an integrated technology-based monitoring system such as CCTV and digital access control.

This research examines the financial performance of PT Astra International Tbk during the period 2020-2023 through comprehensive profitability ratio analysis. The study employs multiple financial metrics including Return on Assets (ROA), Return on Equity (ROE), Net Profit Margin (NPM), Gross Profit Margin (GPM), and Operating Profit Margin (OPM) to evaluate the company's operational efficiency and profitability. Through quantitative analysis with a descriptive approach, this study reveals that PT Astra International demonstrated resilient financial performance despite challenging market conditions. The findings indicate average ROA of 8.05%, suggesting moderate asset utilization efficiency. The company maintained a healthy ROE averaging 13.92%, though below industry benchmarks, while achieving a stable GPM of 22.6% and OPM of 15.06%, reflecting effective cost management and operational efficiency. These results provide valuable insights for stakeholders and contribute to understanding the automotive sector's financial dynamics in Indonesia.

In facing the changes that occur, companies have difficulty following new regulations because of differences with previous regulations. Companies must be able to optimize functions in all parts of the company organization in order to maintain long-term competitiveness and achieve sustainable success. These rules are formed in standard operational procedures which contain operational procedures to ensure consistency, efficiency, minimize errors and safety in every work activity in the company so that it can run effectively and efficiently. This research aims to know the procedures for creating a Work Procedure System at PT Kilang Pertamina International Refinery Unit V Balikpapan and to find out the supporting and inhibiting factors in the procedure for creating a Work Procedure System. This research uses a descriptive qualitative approach. The technique used in this research involved conducting interviews, observation and documentation supported by 2 informants. Based on the results of this research, the procedure for creating a Work System at PT Kilang Pertamina International Refinery Unit V Balikpapan consist of eight structured stages, starting from preparation to the implementation below 1%. The suggestions provided to maximize performance emphasize the importance of effective communication and management commitment to overcoming obstacles in the creation of the Work System at PT Kilang Pertamina International Refinery Unit V Balikpapan.

One of the fishing tools that is widely used by fishermen in the Pati waters of Central Java is the gill net. This tool has relatively higher productivity and efficiency compared to several other fishing tools because it can catch large numbers of fish when operated. It is one of the fishing tools that is environmentally friendly and popular to use because its operation is not too complicated and is good for development. The purpose of this Field Work Practice is to determine the effect of operational time of gill net fishing equipment on mackerel fish catches in. This Field Work Practice also aims to determine gill net operational times for mackerel fish catches. Data was obtained by conducting experiments from two different treatments, each treatment was repeated 16 times to obtain a total of 32 data. The research method used is the experimental fishing method using t-test analysis, homogeneity test, normality test.  The results of the T-test on 16 repetitions at 07.00-10.00 WIB and 15.00-18.00 WIB were with an average amount of 205.7 kg and 244.4 kg so that a sign (2-tailed) result of 0.004 < 0.05 could be obtained. From the results of the T-test, it can be concluded that H0 is rejected and H1 is accepted, meaning that there is an average difference between the results of tagkapan at 07.00-10.00 WIB and 15.00-18.00 WIB which is influenced by several factors. So it can be concluded that differences in gill net operational times have an effect on mackerel fish. The fishing operation time of 15.00-18.00 WIB is the best operational time compared to 07.00-10.00 WIB which is caused by oceanographic factors, technical factors and natural factors.

The apparel industry in Chengdu is transforming significantly due to integrating artificial intelligence (AI) technologies. This evolution aims to enhance consumer satisfaction by providing personalized shopping experiences, improving inventory management, and streamlining the supply chain. AI-driven algorithms analyze consumer behavior and preferences, allowing retailers to create tailored recommendations that align with individual tastes. Additionally, AI tools enable efficient inventory management by predicting trends and consumer demand, which helps reduce instances of overstock and stockouts. This optimization improves operational efficiency and ensures customers can find their desired products when visiting stores or online. This study was conducted through an online questionnaire distributed to 376 Chengdu participants to measure their attitudes toward AI improvement in the apparel industry. The findings underscore that innovative technology, perceived information quality, and perceived customization correlate with consumer satisfaction in AI experience improvement.    

Fire is one of the serious threats to buildings, especially national vital objects such as Building B Administration Electric Company East Java. Evaluation of the fire protection system, which includes Portable Fire Extinguishers (APAR), hydrant systems, and Fire Alarm Systems (FAS), is important to ensure the readiness and suitability of the devices in dealing with potential fires. This study was conducted through direct observation and comparing the results with international safety standards such as NFPA 10, NFPA 14, and NFPA 72. The evaluation results showed that the level of suitability of APAR was 89%, the hydrant system 72.6%, and FAS 83.66%. Although most elements of the fire protection system have met the standards, improvements are needed, especially in hydrant accessibility, APAR maintenance, and the implementation of fire alarm simulations. This evaluation provides important input to improve operational security and safety at Building B Administration Electric Company East Java..

This study aims to describe and analyze: The Effectiveness of Mobile Samsat Services in Serving Motor Vehicle Tax Payments in Lumajang Regency and the factors that affect the Effectiveness of Mobile Samsat Services in Serving Motor Vehicle Tax Payments in Lumajang Regency. The research is a qualitative descriptive analysis. The data analysis technique uses a technique developed by McNabb (2002), namely Grouping the data according to key constructs, identifying bases for interpretation, developing generalizations from the data, Testing Alternative interpretations and Forming and/or refining generalizable theory from case study. The results of the study show that the Mobile Samsat Service has been effective in increasing motor vehicle tax revenue. This program is designed to make it easier for people to pay vehicle taxes, thereby increasing accessibility and convenience. Despite challenges such as technical constraints and time constraints, feedback from the community has been generally positive, stating significant benefits of Samsat Roving in saving time and travel costs. Overall, the Mobile Samsat service in Lumajang Regency has succeeded in creating a mutually beneficial relationship between service providers and customers, which is expected to result in a more positive and trusting relationship between the parties involved. Ease and Accessibility of Services: Taxpayers feel more helped by the services that come directly to them, especially in areas far from UPT offices. The effectiveness of the Mobile Samsat in Lumajang Regency in increasing vehicle tax revenue is influenced by the ease of tax payment, strategic location and operational time, technology adoption, and consistent SOPs. Although it has had a positive impact, continuous efforts are needed to achieve greater inclusivity. These factors are important in improving the effectiveness of vehicle tax services and revenues.

The success of operational management at an airport is highly dependent on the performance and discipline of the Apron Movement Control (AMC) officers (Nurifi, 2024). AMC officers are required to be able to carry out high discipline, considering the many safety procedures that must be followed in order to avoid potential risks and incidents, because this affects the effectiveness of work and also the efficiency of airport officers, namely Apron Movement Control (AMC). The purpose of this study was to determine whether there is an influence of work discipline on the effectiveness of the work of Apron Movement Control (AMC) officers at Soekarno-Hatta International Airport and how much influence it has. This study uses a quantitative approach. The location of the research was carried out at Soekarno-Hatta International Airport, Benda District, Tangerang City and Kosambi, Tangerang, Banten. With a research period of August 2024 to February 2025. In this study, all Apron Movement Control (AMC) officers at Terminal 3 of Soekarno-Hatta International Airport, totaling 19 people, will be used as respondents by filling out the questionnaire provided. Based on the results of the research and analysis that have been conducted, it can be concluded that work discipline has a significant influence with a contribution of 75.9%. Meanwhile, the remaining 24.1% is influenced by other factors that were not analyzed in this study. This influence is proven by the coefficient of determination (R²) value of 0.759, which shows that work discipline contributes 75.9% to the effectiveness of the Apron Movement Control (AMC) officers at Soekarno-Hatta International Airport.

Technological advancements encourage the culinary business sector to adopt digital systems to improve operational efficiency. One such innovation is a desktop-based food ordering application. Mona Cafe in Medan developed this system to make it easier for customers to place orders without waiting long or writing them down manually. This application allows customers to select menus digitally, making the ordering process more practical and efficient. Additionally, it helps waiters record and manage orders more systematically, reducing errors and speeding up service. This technology also aligns with the digitalization trend, especially in attracting millennials and Gen Z. Besides enhancing customer convenience, this application helps Mona Cafe stay competitive in the growing culinary business. Developed using the waterfall method, the system makes cafe operations more structured and professional. With this innovation, Mona Cafe is expected to improve its service quality and customer satisfaction

Rapid developments in digital technology have increased the complexity of cybercrime and posed new challenges in its detection. Unlike traditional crimes, evidence in cyber cases relies on electronic evidence that has special characteristics, such as digital formats that are susceptible to change, storage on remote servers, and connections to aspects of digital forensics. The aim of this research is to analyze the evidentiary mechanism in cybercrime cases based on the Criminal Procedure Law (KUHAP), the Electronic Transaction Information Law (UU ITE) and other related laws and regulations. The research methodology used is normative law with case studies of legislative approaches and court decisions regarding the validity of electronic evidence. The study found that although electronic evidence is recognized as valid evidence in Indonesia's criminal justice system, obstacles to its implementation remain, including inconsistent legal interpretations, a lack of operational standards for digital forensic investigations, and limited human resources in law enforcement agencies. Therefore, to ensure the validity of evidence in cyber crimes, it is necessary to harmonize laws and regulations, increase the capacity of law enforcement officials, and strengthen cooperation between institutions.

This study aims to describe and analyze: Accountability of budget management of the Maybrat district secretariat and inhibiting factors of accountability of the budget management of the Maybrat district regional secretariat. The research is a qualitative descriptive analysis. The data analysis technique uses a technique developed by McNabb (2002), namely Grouping the data according to key constructs, identifying bases for interpretation, developing generalizations from the data, Testing Alternative interpretations and Forming and/or refining generalizable theory from case study. The results of the study show that the Budget Preparation Procedure of the Maybrat Regency Regional Secretariat is carried out by a budget team that is prepared and implemented for a period of one year. The stages of the budget preparation system start from the guidelines of the SEKDA Work Plan that has been determined using the mixed preparation method (Top Down and Bottom Up). The evaluation process of planning the operational cost budget at the Maybrat Regency Regional Secretariat begins with an evaluation of the budget preparation process schedule guided by Permendagri No. 13 of 2006 and Permendagri No. 59 of 2007. The implementation and administration of the budget at the Maybrat Regency Regional Secretariat is carried out by the Treasurer of the Maybrat Regency Regional Secretariat through recording by the treasurer using general cash books, tax assistant cash books and bank books.  The evaluation of the budget financial statements refers to Permendagri No. 113 of 2014 where the Treasurer of the Maybrat Regency Regional Secretariat submits a report on the realization of the implementation of the Budget to the Regional Secretary in the form of a budget realization report.  Obstacles Faced in the Accountability of Budget Management of the Maybrat Regency Regional Secretariat include the Low Quality of Human Resources. In addition, the lack of information system facilities related to the financial reporting system is rarely updated or updated.

The advent of autonomous shipping is poised to revolutionize global maritime transport by enhancing efficiency, safety, and sustainability. This study investigates the current state and future prospects of autonomous vessels in the shipping industry. The primary objective is to analyze the technological advancements, regulatory challenges, and economic implications associated with the integration of autonomous ships. A mixed-methods approach, combining qualitative and quantitative research, was employed, including a review of relevant literature and case studies of existing autonomous shipping projects. The findings reveal that while autonomous ships offer significant benefits such as reduced operational costs, lower emissions, and fewer human errors, there are challenges related to legal frameworks, cybersecurity, and public acceptance. The implications of this research highlight the need for international cooperation and the development of new regulations to support the widespread adoption of autonomous shipping technologies. This transformation could lead to a more efficient, environmentally friendly, and cost-effective global maritime transport system.

The shipping industry plays a crucial role in global trade, but it also significantly contributes to environmental degradation, particularly through emissions and fuel consumption. This research aims to explore sustainable transport practices in the shipping sector, focusing on the management of emissions and efforts to reduce environmental impacts. A combination of qualitative and quantitative methods was used to analyze existing literature, case studies, and data from shipping companies implementing sustainable practices. The findings highlight the potential of alternative fuels, emission-reducing technologies, and operational efficiency improvements in mitigating the sector's environmental footprint. Additionally, the research explores the regulatory frameworks and incentives that drive sustainability in shipping. The study underscores the importance of collaboration among industry stakeholders and policymakers to achieve long-term environmental goals. The implications of the findings provide valuable insights for shipping companies, environmental advocates, and policymakers aiming to advance sustainability in maritime transport.

The rapid advancement of digital technologies has significantly transformed the shipping logistics and supply chain management sectors. This study explores the impact of digitalization on these industries, focusing on the integration of technologies such as artificial intelligence, blockchain, and the Internet of Things (IoT). The primary objective of this research is to analyze how digital tools enhance operational efficiency, reduce costs, and improve decision-making in logistics and supply chain operations. Through qualitative and quantitative methods, including case studies and surveys, the study identifies key trends and challenges faced by organizations adopting these technologies. Findings reveal that digitalization leads to improved transparency, real-time tracking, and enhanced collaboration across the supply chain. However, challenges such as cybersecurity risks, high implementation costs, and the need for skilled labor remain significant. The implications of these findings suggest that while digital transformation offers considerable benefits, organizations must carefully manage the transition to ensure sustainability and long-term success.

Loading and unloading activities are activities of moving goods from sea transportation to land transportation or vice versa. The problem in this study is that ship delays often occur, resulting in delays in loading and unloading. The objectives of this study are 1) To determine the optimization of receiving and sending goods. 2) To find out how to manage goods so that they are not lost 3) To find out how to check stock so that goods in the warehouse are not damaged. This study uses a qualitative descriptive research method. This research was conducted at PT. Pelayaran Nasional Indonesia (Persero) Batam branch from February to May 2023. The data collection techniques used were observation, interviews, and documentation. While the informants in this study were operational and service staff. The results of this study are: Optimization of receipt and delivery of goods, namely a process to optimize the level of utility for receipt and delivery of goods How to manage goods that are still manual so that there is no loss / damage to goods, namely sufficient storage space because if a warehouse has sufficient storage space, the goods stored in the warehouse are more neatly arranged and give a code to each item The purpose of giving a code to each item is so that there is no mistake in taking the goods available or in the warehouse and Conducting routine recording Routine recording is carried out so that every item that comes out or comes in is always under supervision, so that when checking the goods there is no loss.  

ABSTRACT The implementation of Information Technology at XYZ Hospital serves as a key driver in enhancing the efficiency of healthcare services, but it also raises the organization’s vulnerability to significant operational risks. The primary risks identified involve inaccurate data resulting from human mistakes, breakdowns in system interoperability, and the deterioration of hardware infrastructure that may interfere with patient care. This research seeks to assess the governance of IT risk management and determine the organization’s capability level using the COBIT 5.0 framework, focusing on the APO12 (Manage Risk) domain. The study employs qualitative methods, gathering information through interviews and direct observations, and then conducts a gap analysis to compare the current state (As-Is) with the desired future state (To-Be). Findings show that the organization’s capability is currently at Level 2 (Managed Process) with a score of 1.87, which is still below the intended maturity level of 3 (Established Process) at 2.94. These results indicate that risk management activities are still largely reactive and rely on intuition, with no standardized procedures embedded within the institution. Ultimately, the study suggests formalizing a Risk Register, standardizing mitigation procedures through established SOPs, and developing a Disaster Recovery Plan to strengthen risk governance into a more systematic, preventive, and resilient framework.

Electrical energy is a vital need to support daily life in various sectors such as industry, housing and government. In Indonesia, the majority of electrical energy is still produced from fossil fuel plants, which have significant environmental impacts and limited resources. Therefore, the development of renewable energy is crucial to reduce dependence on fossil fuels. One promising alternative is the Micro Hydro Power Plant (PLTMH), which uses flowing water to produce electrical energy. This research focuses on the implementation of MHP in Babakan Banten Village, Bogor Regency, an area with the potential for abundant water flow throughout the year. This project aims to provide a reliable electricity supply for communities, most of whom do not yet have access to electricity from the national grid. This study includes the process of planning, assembling and testing the MHP system using field data such as river water discharge, land elevation (head) and other technical specifications. The measurement results show that the PLTMH with a generator capacity of 2 kW is able to meet the electricity needs of 18 houses in Babakan Village, Banten. System testing shows good operational stability with optimal turbine rotation at full load and results in accordance with planning. It is hoped that the implementation of this PLTMH will not only increase accessibility to sustainable electrical energy, but will also have a positive impact on the welfare of local communities. Utilization of locally available natural resources not only reduces dependence on conventional energy, but also becomes a real example of the application of technology for sustainable development in remote areas of Indonesia.