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The development of communication and information technology currently has a major impact on the pattern of public complaints about public services which in the era of digital democracy are inseparable from the dynamics of regional government. The presence of regulations regarding public services through Law Number 25 of 2009 and various derivative regulations in the implementation of regional government is an important part of moving towards a more democratic life. This study aims to discuss the policy of the South Sumatera Provincial Government in handling public service complaints through electronic communication media in the era of digital democracy from a political and public policy perspective. The study uses a combination of normative legal methods and secondary data analysis. The study concludes that politically, handling public complaints about regional government services is a positive thing. In the context of digital democracy and the quality of public services, the response of the regional government to public complaints is a measure of good governance. The issuance of Regional Regulation Number 3 of 2013, Governor Regulation Number 26 of 2016, and Governor Regulation Number 9 of 2022 are concrete manifestations of public policy. As a product of the political process, this is substantively related to public services and public complaints in the digital era. The existence of an electronic complaint channel regarding public services opens up space for increasing public awareness of their rights. Political life will be more democratic when communication between the government and the people runs functionally. There are several regional policy substances that need to be improved.

Based on the author's initial observations, it is known that the Public Works, Transportation, Communication and Informatics Agency of Pangandaran Regency in implementing the waste/cleanliness service policy is not optimal. The research method used in this study is a descriptive research method with a qualitative approach. The primary data in this study is data obtained from interviews with informants directly. While secondary data sources are data collected from other sources which can be in the form of documents related to the problem being studied, The Public Works, Transportation, Communication and Informatics Agency in Pangandaran District, Pangandaran Regency has not been able to implement policies on waste management properly. This can be seen in the implementation of waste management which is not in accordance with the waste management mechanism according to Law of the Republic of Indonesia Number 18 of 2008 concerning Waste Management. The obstacles faced in the implementation of waste management policies by the Public Works, Transportation, Communication and Informatics Agency of Pangandaran Regency are as follows: The technology for waste management is not yet available, Waste sorting has not been carried out by separating organic and non-organic waste, and The place and machine for recycling waste are not yet available. Efforts made to overcome obstacles in the Implementation of Waste Management Policies by the Public Works, Transportation, Communication and Informatics Agency in Pangandaran District, Pangandaran Regency, namely: Submitting an application to the local government so that waste shredding and recycling machines are budgeted in the upcoming APBD, Cooperating with third parties (private sector) in terms of waste management and sorting, and Designing a place to recycle waste.

This research aims to analyze and develop a community satisfaction survey work system carried out by the Tanjung Tiram District Head Office, Batu Bara Regency. Community satisfaction surveys are one way to measure the extent to which public services provided by government agencies, in this case the sub-district office, meet the needs and expectations of the community. This research includes the design, implementation, and evaluation of the system used to collect and analyze survey data. Through representative and systematic data collection, it is hoped that the survey results can provide constructive input for improving the quality of public services in the region. It is hoped that the results of this research can provide useful recommendations for policy makers in optimizing the public service system based on community satisfaction in Batu Bara Regency

The COVID-19 pandemic severely impacted Indonesia, leading to substantial socio-economic disruptions and widespread social anxiety. In response, the government implemented a range of measures, including restrictions and mandatory health protocols, to control the virus. Although the pandemic is officially declared over, the risk of infection remains. Therefore, continued adherence to health protocols is essential. This study aimed to identify the key factors driving public compliance with health protocols in the post-pandemic period within Indonesia, providing valuable insights for policymakers to prevent future outbreaks. The findings revealed that knowledge emerged as the most significant determinant of community adherence to ongoing health protocol implementation. Consequently, the government must consistently emphasize the importance of adhering to health protocols whenever individuals are outside their homes.

One of the government's steps to achieve quality public services is the implementation of Regional Regulation of Domestic Affairs No. 4 of 2010 concerning Guidelines for Integrated Regional Administration Services (PATEN). The report of the Minister of Home Affairs No. 318/312/PUM dated February 28, 2011, outlines the implementation of Integrated Regional Administration Services (PATEN). PATEN is carried out with the aim of making cities the center of community services and serving as service points for subdistrict offices within the regencies/cities, ensuring that the geographical areas can be served more effectively and efficiently. This study is a qualitative research aimed at providing a general or descriptive overview of the researched topic. To offer a general or descriptive overview, the researcher relies on field data. The findings of this study solely describe or frame in-depth interviews with research subjects to provide a clear understanding of the analysis of the implementation of Integrated Administration Policy in Tempe Subdistrict, Wajo Regency. With the steps that have been taken, it is expected that PATEN in Tempe Subdistrict can operate more effectively, efficiently, and transparently, in line with its objective of delivering optimal services to the community.

This research examines the formulation of restorative justice-based law enforcement policies for children in conflict with law, focusing on the development and implementation challenges within the juvenile justice system. Using a qualitative descriptive-analytical approach, the study analyzes current policy frameworks, implementation practices, and systemic challenges through comprehensive literature review, in-depth interviews with key stakeholders, and focus group discussions with legal practitioners and child protection experts. The findings reveal that while the legal framework for restorative justice exists, implementation faces significant challenges including limited understanding among law enforcement officers, inadequate infrastructure, and insufficient inter-agency coordination. The study also identifies successful practices and proposes a comprehensive policy framework that emphasizes capacity building, institutional strengthening, and community engagement. This research contributes to the development of more effective and child-centered approaches in juvenile justice systems, providing practical recommendations for policy makers and law enforcement agencies in implementing restorative justice principles for children in conflict with law.

This study aims to describe the Analysis of the Implementation of Policy and Integrated Transportation of Bus Rapid Transit (BRT) in Medan City. The qualitative research method is also known as a method where the research is conducted under natural conditions. This research method is a scientific procedure or approach to obtain data with specific objectives. Data analysis is the process of systematically searching for and organizing data. The data collection techniques used in this study are observation, interviews, and documentation studies. The data obtained are then analysed through three stages: data reduction, data presentation, and verification. The results of the study show that the Medan City Government is currently implementing significant development in urban mobility with two main activities: the development of Bus Rapid Transit (BRT) and the development of Kesawan and Merdeka Square areas. Both activities emphasize the importance of developing pedestrian and cyclist facilities while facilitating the people of Medan City in accessing public transportation. These efforts are positive actions taken by the Medan City Government toward the development of sustainable urban mobility while ensuring that all corners of Medan City can be reached by quality public transportation.

This research discusses the implementation of Pancasila values in building national economic independence that is free from neo-imperialism. Indonesia's economic dependence on foreign countries, which has increased in line with the global crisis, poses a challenge to foreign dominance in strategic sectors. This research aims to analyze how Pancasila values such as cooperation, social justice, and independence can be the basis for independent and equitable economic policies. The method used is library research with literature study and analysis of economic policy documents. The results show that the application of Pancasila values in the development of cooperatives and MSMEs as well as the distribution of economic resources can confront neo-imperialism and strengthen economic sovereignty. The research highlights the importance of synergy between the government, the private sector, and the community as well as policy reforms in favor of economic independence. In conclusion, the implementation of Pancasila values in economic policy can be a strong foundation for building sustainable national economic independence.

The evolving threat of terrorism in Indonesia has led to the development of counterterrorism laws aimed at combating both domestic and international terrorist activities. Since the Bali bombings in 2002, Indonesia has enacted a series of legal frameworks, such as Law No. 15 of 2003 and its amendments through Law No. 5 of 2018. However, these laws have raised significant concerns about human rights violations, especially regarding the treatment of detainees, preventive detention, and arbitrary arrests. This study adopts a qualitative research methodology, combining doctrinal legal analysis and empirical data gathered from interviews with legal experts, policymakers, and practitioners. It critically examines the compatibility of Indonesia’s counterterrorism laws with international human rights standards, focusing on their implementation, particularly in relation to the fundamental values of Pancasila—the state ideology of Indonesia, which emphasizes social justice, unity, and human dignity. The results highlight several key challenges, such as the need for stronger oversight mechanisms, more effective deradicalization programs, and a comprehensive approach to online radicalization. The study concludes with recommendations for integrating Pancasila principles more thoroughly into counterterrorism strategies, strengthening international cooperation, and ensuring that security measures do not infringe upon individual rights. By addressing these issues, Indonesia can enhance the effectiveness of its counterterrorism efforts while adhering to its commitment to human rights and social justice.  

The problem PAM JAYA is the distribution of clean water. This research was conducted to find out how PAM JAYA implements its policies stated in the Special Capital Region of Jakarta Regional Regulation Number 4 of 2021 concerning Changes in the Legal Form of Regional Drinking Water Companies. The research method used is qualitative method. The focus of this research based on the Policy Implementation model proposed by Van Metern Van Horn. The results of research on Standard and Policy Target indicators show that the implementation of PAM Jaya management has been implemented, but the implementation is not optimal. In the Resource indicator, the availability of Human Resources and Financial Resources is adequate. Indicators of the Characteristics of the Implementing Organization, the division of authority and evaluation are quite optimal. In the Implementer's Attitude indicator, the implementers have understood and accepted the policy, but their attitude is still not optimal in responding to complaints. The Inter-Organizational Communication Indicator is considered to be quite optimal because PAM Jaya has optimized communication with relevant stakeholders and the community. Social, Economic and Environmental Condition Indicators are supportive, the rates set by PAM JAYA have been adjusted to the economic level of the community.

The issue of land ownership disputes is a complex issue and often triggers prolonged conflicts in Indonesia. Land disputes can be caused by various factors, such as overlapping certificates, illegal land control, and weak law enforcement. In this context, legal politics becomes an important instrument in formulating policies to resolve land disputes fairly and efficiently. This paper aims to analyze the role of legal politics in resolving land ownership disputes, identify obstacles in policy implementation, and offer solutions to increase the effectiveness of dispute resolution. The research uses a normative approach with analysis of statutory regulations, official documents and academic literature. The research results show that existing regulations, such as the Basic Agrarian Law no. 5 of 1960, requires harmonization with other policies to overcome overlapping regulations. In addition, the role of mediation and arbitration institutions is considered crucial in reducing the burden on courts. However, weak legal dissemination to the community is a significant obstacle in policy implementation. This paper recommends strengthening regulations, increasing the capacity of mediation institutions, and legal education to the community as strategic steps to create a more effective land dispute resolution system.

Background: Every child has the right to receive education in a healthy environment in accordance with the 1945 Constitution Article 31 paragraph 1. The health of the school environment, especially the existence of a healthy canteen, is an important component in supporting student growth and development. This study aims to analyze the implementation of healthy canteens in elementary schools in the working area of the Paal V Health Center in Jambi City. Methods: This study is a qualitative study with an analytical descriptive approach. Research data was collected through in-depth interviews, FGDs, observations, and documentation, with informants consisting of school principals, health center staff, teachers, canteen sellers, and students. Results: At SDN 64/IV Jambi City, there is a written policy regarding school healthy canteens. The average canteen handler has used an apron as personal protective equipment (PPE) and maintained hand and clothing hygiene. School canteen facilities are equipped with adequate lighting and the availability of clean water. However, it is still found that plastic containers are used for food containers. The informants agreed that the existence of healthy canteens in schools is very important and suggested that canteens only sell food that is filling and free from harmful chemicals. Conclusion: Schools with higher accreditation have better canteen management than schools with lower accreditation, especially in policies, facilities, and supervision.

This research explores the impact of digitalization on Micro, Small, and Medium Enterprises (MSMEs) using a systematic literature review (SLR) approach based on the PRISMA method. The data collection process began with the identification of relevant scientific articles using the keywords "digitalization," "MSMEs," and "digital transformation," through leading academic databases, such as Scopus, Google Scholar, and JSTOR. The initial search identified 278 articles, of which 35 met the predetermined inclusion criteria. A thorough analysis of these 35 articles revealed that digitalization plays a pivotal role in fostering innovation within the MSME sector, offering benefits such as enhanced operational efficiency, expanded market access, and strengthened social, economic, and environmental sustainability. However, the implementation of digitalization in MSMEs is encumbered by several challenges, including limited resources, uneven digital infrastructure, and cyber security threats. The study underscores the significance of the government's role in establishing regulatory frameworks, offering financial incentives, and fortifying infrastructure to facilitate the sustainable digital transformation of MSMEs. This research provides strategic insights for policymakers, practitioners, and academics, offering guidance on the successful adoption of digitalization in the MSME sector.

This study critically examines access to justice for minors who are victims of rape in the context of the Indonesian criminal justice system, with a special focus on the human rights perspective. This study is motivated by the high number of cases of sexual violence against children and the complexity of handling them in the Indonesian legal system. The research problem is how to protect human rights for minors who are victims of rape in the law enforcement system in Indonesia. The research method uses qualitative normative legal research by analyzing legal doctrine and related legislation. The research method used is qualitative normative legal research, namely examining various laws and regulations and related literature to understand legal principles and their implementation in the field. The results of the study show that in terms of legal-normative, the protection of children's human rights is regulated in various national and international laws and regulations. However, there are several challenges in its implementation in the field such as limited understanding of law enforcement officers, facilities, and implementing regulations. For this reason, it is necessary to strengthen socialization, legal frameworks and implementation facilities, and continuous evaluation in order to realize universal protection of children's human rights. This study identifies systemic challenges faced by victims in seeking justice, including child-unfriendly legal procedures, lack of psychosocial support, and persistent social stigma. The study’s main findings indicate significant gaps between international human rights standards on child protection and practices on the ground. This study argues for a comprehensive reform of Indonesia’s criminal justice system to better accommodate the needs and rights of child victims, including the provision of specialized legal assistance, increased sensitivity of law enforcement officers, and the development of recovery-centered justice mechanisms. This study offers concrete recommendations for system improvement, which are expected to serve as a reference for policymakers, legal practitioners, and other stakeholders in efforts to improve access to justice for child rape victims in Indonesia.  

This research aims to explore the role of soil microorganisms in improving soil fertility and agricultural productivity to support sustainable agriculture. Using the literature review method, various scientific literatures were analyzed to identify the potential, challenges, and optimization strategies of microorganism technology. Microorganisms such as Nitrobacter, Streptomyces sp. and Trichoderma sp. play significant roles in nitrogen cycling, organic matter decomposition and plant pathogen control. In addition to naturally improving soil nutrition, these microorganisms also support agricultural efficiency by reducing dependence on synthetic chemical fertilizers and pesticides.  However, the adoption of this technology faces obstacles, such as farmers' lack of knowledge and limited access to quality products. Therefore, strategic steps are needed in the form of training programs, extension, and policy development to support the implementation of microorganism-based technologies. In the context of climate change, microorganisms also contribute to greenhouse gas mitigation and increase crop tolerance to abiotic stress. The results of this study emphasize the importance of microorganisms as a sustainable solution to the challenges of modern agriculture, as well as the need for collaboration between various parties to increase the capacity of farmers in implementing this technology.   

Green Management has become an important strategy for companies to face environmental challenges while increasing competitiveness in the global market. This study aims to analyze the implementation of Green Management as a strategic approach in increasing the company's competitive advantage. The research method used is a literature review of various relevant previous studies, including the concept of Green Management, its impact on operational efficiency, product innovation, and corporate image. The results of the analysis show that the adoption of Green Management contributes significantly to reducing operational costs through energy efficiency and waste management. In addition, companies that implement sustainable practices succeed in creating added value for consumers, increasing customer loyalty, and strengthening market positions. This study also identifies several challenges, including initial implementation costs and organizational resistance, which can be overcome through government policy support and increasing environmental awareness among stakeholders. Thus, Green Management not only supports environmental sustainability goals but also provides strategic advantages for companies in the long term.

In this era of widespread globalization, the role of administration has become increasingly important in several different ways. The importance of an educational administration system to be implemented has become one of the benchmarks of educational quality, especially in the teaching and learning process, although its implementation has not been maximized. With proper management, educational goals can be achieved effectively and efficiently. Educational administration is a crucial aspect of managing an effective and efficient educational system. This study aims to analyze the role and importance of educational administration in improving the quality of learning. The method used is a qualitative approach with documentation techniques, involving the collection of data from various official documents and reports related to the practices of educational administration. The research findings show that educational administration significantly contributes to curriculum planning, resource management, as well as the evaluation and supervision of the teaching and learning process. These findings are expected to provide insights for policymakers and education practitioners to continue improving the quality of education in Indonesia. Therefore, it is important for all parties involved, including the government, institutional managers, educators, and the community, to collaborate in supporting the educational administration process. Investing in the improvement of educational administration quality is a vital step to ensure the development of high-quality human resources in the future.

This research aims to explore the policy management of educational programs at SD IT Al-Anshar Tanjung Pura in integrating the national curriculum with Islamic values. The research approach used is qualitative with a descriptive method, involving observation, interviews, and documentation as data collection techniques. The subjects of the study include principals, teachers, and students, while the object is the education management policy in this school. The results of the study show three main findings: 1) Policy planning is designed to form a generation that excels in academics and has Islamic character through careful planning that involves all parties. 2) The implementation of policies prioritizes a balance between religious and general education, supported by collaboration between teachers, students, and parents, as well as various extracurricular activities. 3) Policy evaluations are carried out regularly to measure the success of educational programs even though they still face the challenge of limited resources. This study emphasizes the importance of the role of planning, collaborative implementation, and regular evaluation in education policy management to achieve holistic educational goals.

The objective of this study is to evaluate the effectiveness of criminal law policies in Indonesia in addressing the dissemination of pornographic videos on social media. The spread of pornographic videos on social media has become a serious issue in Indonesia, affecting societal morality, particularly among the younger generation. This study aims to analyze the criminal law policies implemented in Indonesia to combat the distribution of pornographic videos through social media platforms. Social media refers to tools or platforms used for communication via networks. This research adopts a normative approach by analyzing relevant regulations, such as the Electronic Information and Transactions (ITE) Law and criminal laws governing pornography. The findings indicate that while several regulations address the dissemination of pornographic content, the effective implementation of these laws remains limited. Challenges include a lack of legal awareness, difficulties in enforcing laws in the digital realm, and weak coordination among law enforcement agencies. Therefore, this study recommends strengthening policies, enhancing public education on the negative impacts of pornography dissemination, and improving the capacity of law enforcement officers to tackle cybercrimes.  

Lean Management is a method that emphasizes reducing waste and increasing added value in healthcare service processes. Through a systematic literature review, this study identifies various aspects of Lean implementation in hospitals, such as reducing patient waiting times, optimizing resource utilization, and improving patient satisfaction. The findings reveal that Lean Management implementation not only supports operational efficiency but also enhances service quality and patient experience. The success of this method heavily depends on management support, active staff involvement, and adequate training. This study also highlights challenges such as resistance to change and budget constraints. These findings have significant implications for hospital managers and policymakers in formulating strategies to improve healthcare service effectiveness. Recommendations for future research include empirical studies examining Lean implementation in various hospital contexts, particularly in developing countries. This study aims to explore and analyze strategies for improving hospital operational efficiency through the Lean Management approach.